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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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BUYER BEWARE!
January 18, 2024

I ordered a custom stamp, checked the delivery status then SUDDENLY there is no order history to my account. When I received my stamp, I realized why... the font on the stamp is minuscule, I can't even read it with reading glasses! It's not the size I ordered, not even close, but when I went to double check my order it has DISAPPEARED. I can't send it back without any history of the order... I feel SCAMMED.

To return an item, I have to provide the order number. Since the order history has been ERASED, I can't do that... Just, DON'T support this company.

Date of experience: January 17, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Patti,
I'm very sorry to hear that your wood art stamp did not meet your expectations, and that you are unable to locate the order on your account. That is certainly not the customer experience we strive for here at Zazzle.
I have located your order with the Order ID you provided but I am unable to contact you via the email address linked to your account. Please reach out to us at [email protected] and we'd be more than happy to look into this for you.
I look forward to assisting you further.
Kind regards,
Craig

North Carolina
1 review
0 helpful votes
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Perfect
January 17, 2024

My order arrived at the time I was I told and my business cards are perfect. I will reorder again!

Date of experience: January 16, 2024
Tennessee
1 review
0 helpful votes
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Good
January 17, 2024

It was fine. I don't like that I have to leave at least 50 characters for my review to be acceptable

Date of experience: January 16, 2024
Virginia
1 review
0 helpful votes
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Fast
January 17, 2024

Received quickly for use at a funeral. If you want the typical prayer card size, you may want to choose something larger than their 2"x3-1/2" size.

Date of experience: January 16, 2024
Illinois
1 review
0 helpful votes
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Just what I was looking for!
January 17, 2024

Ordered the invites for my daughter's bridal shower and so happy with the results. The design was perfect and customization was easy! They also arrived so fast!

Date of experience: January 16, 2024
Georgia
1 review
0 helpful votes
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Lovely
January 15, 2024

I ordered custom return address labels with purple borders, and they are beautiful.

Date of experience: January 15, 2024
California
1 review
0 helpful votes
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Extremely disappointed
January 22, 2024

Have been a customer for a couple of years now and always order the same things. Never have I ever had to provide proof of anything. Making a name tag and I have to provide proof? Lol a complete joke! I will no longer be using this wasteful website.

Date of experience: January 15, 2024
Zazzle S. Zazzle Rep
over a year old

Hi there,
I'm very sorry to hear your order was cancelled. If you wish to inquire about the cancellation please reach out to [email protected] and our team would be happy to assist.
If you have any other concerns or inquiries, feel free to contact us at [email protected].
Kind regards,
Craig

Michigan
1 review
1 helpful vote
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Don't bother. Their website isn't processing orders and they aren't doing anything to fix it or respond to my inquiries about what to expect. All they've told me in the last week was to try different browsers, and when that inevitably didn't work they just stopped responding. Bizarrely, I have a rebate on my account so there's no charge, but they don't care enough about their customers to respond or do a single thing to try to process it.

I spent so much time trying to get my business card design right, even soliciting feedback from others, only to be left frustrated, disappointed, and without the business cards I need to promote my new small business. Don't waste your time like I did.

Date of experience: January 14, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Caitlin,

I am so sorry to hear about your frustration with checkout. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. We have recently sent you an email to update you and provide further assistance.

I look forward to assisting you further!
Thank you,
The Zazzle Team

North Carolina
1 review
0 helpful votes
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Perfect Labels
January 10, 2024

The website was very user friendly in creating my labels. The look perfect. I highly recommend Zazzle for custom labels.
Delivery was as expected.

Date of experience: January 9, 2024
Missouri
1 review
0 helpful votes
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I have a beautiful business card and did not realize my font would turn out to be too small. Wish someone would have caught it and given me a courtesy heads up, but it's not that kind of world anymore.

Date of experience: December 31, 2023
Zazzle S. Zazzle Rep
over a year old

Hello Tammy,

I am so sorry to hear about the font on your business cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

North Carolina
1 review
0 helpful votes
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Beautiful
December 31, 2023

We customized the invitations to say and to look exactly how we wanted and they came out perfect. Paper stock is of great quality and overall timing was much faster than we expected.

Date of experience: December 31, 2023
New York
1 review
0 helpful votes
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Perfect!
December 30, 2023

Placed my order way passed time for a Christmas gift. I had no expectation that it could possibly make it in time for Christmas. Not only did it arrive in time, it's was a few days early! Quality was excellent. I highly recommend this vendor.

Date of experience: December 30, 2023
Wisconsin
1 review
0 helpful votes
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Very Satisfied
December 30, 2023

This is the second time I have ordered custom shirts from here and both times very satisfied in the product and the speedy turnaround. I found this site after being burnt by two other custom shirt sites and this one is a site saved in my favorites now

Date of experience: December 30, 2023
Ohio
1 review
0 helpful votes
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Coffefe mug
December 30, 2023

Nice!vvvvvvvvvvvvvvvvvv gggggggggggg hhhhhhhhhhhhhhh

Date of experience: December 29, 2023
Michigan
1 review
0 helpful votes
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Awesome shirt
December 29, 2023

Shipping was fast my shirts is awesome the price was low

Date of experience: December 29, 2023
California
7 reviews
5 helpful votes
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Poor Customer Service
January 5, 2024

Ive been a loyal Zazzle customer. On Dec 5th i placed an order for a clock only to find out weeks later that the order had been cancelled. When I contacted customer service i was told that there were proprietary issues with some of the images. I asked which images and i was told she was not sure. I asked for technical assistance to help identify the problem images and that never happened. Im not sure what has happened to this company, however they are no longer customer friendly. I would caution anyone from using this site until their customer service practices are revamped.

Date of experience: December 29, 2023
Zazzle S. Zazzle Rep
over a year old

Hello Regina,

I am so sorry to hear that your order could not get processed/design was rejected. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. A member from our Content Management Team will look further into this and get in touch via e-mail with more details.

Thank you for your patience.

Best,
Clare

Georgia
1 review
0 helpful votes
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Great product!
December 29, 2023

I bought a gift for a friend. Product was great and it arrived a week early!

Date of experience: December 29, 2023
Missouri
1 review
0 helpful votes
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Customized Return Address Labels
December 29, 2023

I was able to pretty much design my labels and they look amazing! I was surprised how quickly I received my order! I would definitely explore all your options w/Zazzle and I will be a repeat customer for sure!

Date of experience: December 28, 2023
Florida
1 review
0 helpful votes
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Great!
December 28, 2023

Great! Thank you for the quick and efficient delivery

Date of experience: December 28, 2023
Colorado
2 reviews
0 helpful votes
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Great napkins for a wedding shower!
December 28, 2023

Easy to shop and choose! Quick delivery! Quality is good.

Date of experience: December 28, 2023