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Zazzle

4.5

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Birthday invitation
March 23, 2024

They were exactly what I wanted and everything was correct!

Date of experience: March 12, 2024
Maryland
1 review
0 helpful votes
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One of best experience!
March 23, 2024

I placed my order, and it was shipped and delivered within the specified timeframe. Zazzle made this experience great! There were many options to choose from, and the cost was cheaper than having it made in my state. If you choose zazzle, you will not be disappointed!

Date of experience: March 12, 2024
Texas
1 review
0 helpful votes
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Great
March 10, 2024

Great service and quick! This was a wonderful experience. I've been seeing this company online and I am glad that I finally tried it.

Date of experience: March 10, 2024
Florida
1 review
0 helpful votes
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The last time I ordered something from Zazzle it was four months ago and close to Christmas. While I was happy with the products received, I just don't have a regular need for Zazzle products. It is now four months later, and I just noticed a charge for $19.99 on my credit card so I called customer service, it turns out there is some sort of membership charge that kicked-in that guarantees free shipping on product orders. I'm not sure whether this is a box I just didn't uncheck during my order, as the customer service agent wasn't clear, but what I do know for sure is I did not order the service by intention so I asked to cancel it and the answer is "no it is a nonrefundable charge" All that they were able to do is eliminate the reoccurring charge on an annual basis. I won't order from
Zazzle again as there are many competitors I can order from. I don't like feeling tricked in to a membership. So one star for customer service and I bumped it up to two because I do think they have a nice selection of products.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 8, 2024
Zazzle S. Zazzle Rep
over a year old

Hello Cynthia,

We are so sorry to hear you have not had a great experience with our customer service team in regards to the shipping charge on your account. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our social team service department for assistance.
We can be reached at [email protected],

We look forward to assisting you further

Thank you,

Adam

Georgia
1 review
0 helpful votes
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Badge
March 7, 2024

Absolutely amazing and fast experience!
Can't wait to order more!

Date of experience: March 7, 2024
Colorado
2 reviews
0 helpful votes
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We appreciate the quality and quick delivery of this ordered product, but it is smaller than we anticipated it to be. Likely that is our own error for not reading the specifications more closely though.

Date of experience: March 7, 2024
Washington
1 review
0 helpful votes
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The Pins Were Worth It
March 7, 2024

The pins were of really good quality as always. Fast shipping as well on this order.

Date of experience: March 7, 2024
Texas
1 review
0 helpful votes
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No holes in cards
March 17, 2024

I bought these because I believed there were holes where there actually black dots printed on the cards. LUV the card but not having to manually hole punch.

Date of experience: March 7, 2024
Zazzle S. Zazzle Rep
over a year old

Hi KC,

I'm very sorry to hear that your display cards did not meet your expectations. That is certainly not the customer experience we strive for. I will be reaching out to you shortly via email to provide you with further assistance. I look forward to your reply and providing you with a suitable resolution.

Kind regards,
Margaret

New York
1 review
0 helpful votes
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Exactly as pictured and well made
March 7, 2024

Fast delivery, as pictured and well made. Unique design.

Date of experience: March 7, 2024
New Jersey
1 review
0 helpful votes
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Beautiful communion cards!
March 7, 2024

My daughter's communion cards came out perfect. The card stock was excellent quality.

Date of experience: March 7, 2024
GB
1 review
0 helpful votes
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AMAZING
March 7, 2024

Beautiful and fast. Design is exactly the same would recommend

Date of experience: March 7, 2024
Michigan
1 review
0 helpful votes
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Love the Design
March 4, 2024

The website has a wide variety of design for any use, personal, business, fun, etc. Prices are great and the personalized tool is easy to use. Prices are Great!

Date of experience: March 4, 2024
New York
2 reviews
0 helpful votes
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Very professional
March 4, 2024

When an order was stolen from my porch they resubmitted the order with an upgraded postal service so that it will have to be signed for when it arrives next time. I could not have asked for better service.

Date of experience: March 4, 2024
Kentucky
1 review
0 helpful votes
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Awesome
March 2, 2024

Great service really appreciate it Zazzle. Thank you

Date of experience: March 2, 2024
Missouri
1 review
0 helpful votes
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Bridal Shower
February 29, 2024

Very happy with the product and speed of delivery.

Date of experience: February 28, 2024
New Jersey
1 review
0 helpful votes
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Absolutely gorgeous cards!
February 29, 2024

Totally loved the cards and mostly because is all in one the tear apart of the diaper raffle and the book request makes them 100 percent very unique. Loved them.

Date of experience: February 28, 2024
Florida
1 review
0 helpful votes
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Love it!
February 29, 2024

Love Zazzle! It's very easy to use and has wonderful designs to choose from to make your business cards look amazing. Delivery was quick as well!

Date of experience: February 28, 2024
Michigan
1 review
0 helpful votes
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My experience was good with no issues with the ordering process.

Date of experience: February 28, 2024
Texas
1 review
0 helpful votes
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Business Cards
March 9, 2024

I ordered some business cards for my new cleaning business & was not impressed. I love the design I chose but the cards did not come the way I expected. There are white/blue specs down the front of the cards that are very noticeable & as you can see the edges of the card just look terrible. Very disappointed.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2024
Alabama
1 review
0 helpful votes
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Website was easy to use, and very prompt we will definitely use again

Date of experience: February 28, 2024