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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
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Beautiful!
April 5, 2024

Was easy to customize. Price was reasonable. Cards were beautiful! Very happy with my order and will be using this service again

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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Lovely cards
April 5, 2024

They arrived timely and as expected. Good quality and reliable shipping

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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Love my product!
April 5, 2024

My product came rather quickly, great quality, and fits perfectly.

Date of experience: April 5, 2024
Missouri
1 review
0 helpful votes
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Easy Peasy
April 15, 2024

Easy to design, quick turn around, great end product!

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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Prompt service
April 15, 2024

Great design tools with lots of choices. I have used Zazzle several times.

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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Always top quality and done in a very timely manner.

Date of experience: April 5, 2024
Wisconsin
1 review
0 helpful votes
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Nice!
April 15, 2024

Thanks so much! :) Looks amazing ;) Love the design :)

Date of experience: April 5, 2024
New Hampshire
1 review
0 helpful votes
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I think I received my customized stamp order within 2 days of ordering? That is amazing. Very happy!

Date of experience: April 5, 2024
Indiana
1 review
0 helpful votes
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Great Quality for the Price!
April 15, 2024

My team loved them! We may order again for future needs.

Date of experience: April 5, 2024
Illinois
1 review
0 helpful votes
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"Shipped" Stamp
April 15, 2024

Easy to order online and it's working well! Thank you!

Date of experience: April 5, 2024
Pennsylvania
1 review
0 helpful votes
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Baby Shower Sign
April 15, 2024

Beautiful and sturdy, customized sign. Can't wait to display it at my daughter's baby shower!

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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My order was spectacular and came in a very timely manner

Date of experience: April 5, 2024
Missouri
1 review
0 helpful votes
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ID Badges
April 15, 2024

The ID badges I ordered look great! I will be ordering more soon. Shipping was fast as well. Quality!

Date of experience: April 5, 2024
Colorado
1 review
0 helpful votes
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Beautiful business cards
April 15, 2024

Great site to do original cards. I had a few problems. I would have liked my name darker so it showed better on background and my title larger. Barely visible. But the beach scene is pretty and I will reorder with a few tweaks.

Date of experience: April 5, 2024
Pennsylvania
1 review
0 helpful votes
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Delayed shipping $$$
April 15, 2024

Paid an extra $37 for express shipping and it came 3 days later than it was supposed to.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Kathleen,

I'm really sorry to hear about the shipping delays which you've experienced, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Georgia
1 review
0 helpful votes
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Great websity
April 5, 2024

I design and update my business cards on Zazzle when I need to. They do a great job of printing and it's easy to design the cards.

Date of experience: April 5, 2024
Michigan
1 review
0 helpful votes
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Great product
April 5, 2024

The business cards are beautiful! The design is just what I was looking for.

Date of experience: April 5, 2024
Illinois
1 review
0 helpful votes
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Quality Work
April 15, 2024

My items look as they did on the screen when customized. Would definitely order again.

Date of experience: April 5, 2024
West Virginia
1 review
0 helpful votes
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Perfect!
April 15, 2024

Ordered bridal shower invitations for my daughter's shower and they are so pretty! Love the tear off recipe card as well as how it folds into its own envelope! Brilliant!

Date of experience: April 5, 2024
New Jersey
1 review
0 helpful votes
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Amazing
April 15, 2024

I truly love the poster sign it's so beautiful and exactly how I visualize it.

Date of experience: April 5, 2024