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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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100%satisfied
May 7, 2024

Product was exactly as described. Great price, fast shipping. Quality of I.D's was excellent. Will be ordering again!

Date of experience: April 23, 2024
Colorado
1 review
0 helpful votes
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Retirement invitations
May 7, 2024

They are absolutely beautiful! Perfectly done and exactly what I wanted! I would highly recommend!

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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5 stars
May 7, 2024

I heard about business cards with affirmations and googled and found the beautiful designs, pricing and quality of zazzle. The ordered, received and have been very happy so far.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Great Badges for a Great Price
May 7, 2024

Was happy with quality as were my employees! The shipping was fair & quick!

Date of experience: April 23, 2024
Alabama
1 review
0 helpful votes
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Beautiful
May 7, 2024

The cards were beautifully done. Very happy with how they turned out.

Date of experience: April 23, 2024
South Carolina
1 review
0 helpful votes
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Great price and dress
May 7, 2024

Great delivery on time, price, variety of dresses and outfits

Date of experience: April 23, 2024
Wisconsin
1 review
0 helpful votes
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Great quality
May 7, 2024

Very satisfied with the product and speed of delivery

Date of experience: April 23, 2024
Ohio
1 review
0 helpful votes
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Great quality
May 7, 2024

The invitations are adorable! Quality is great. They arrived exactly as predicted. My only complaint is that I ordered 25, received 25 envelopes, but only 24 invitations. So I ended up having to just text a Picture to one of the guests.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Love the website! Such wonderful ideas. I was looking for a sign with poppies to use at my Mother's Celebration of Life. Quick service. Will definitely use Zazzle again.

Date of experience: April 23, 2024
Illinois
1 review
0 helpful votes
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Works great!
May 7, 2024

Love this custom stamp I ordered for my wedding! Used these to stamp matchbooks that we used as our favors.

Date of experience: April 23, 2024
Washington
1 review
0 helpful votes
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Pretty
May 2, 2024

I adore the design; I assumed it was going to be printed with a metallic finish on the gold veins but it's okay that it's just the print itself and not any more

Date of experience: April 22, 2024
Texas
1 review
0 helpful votes
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Couldnt ask for more
May 1, 2024

Looked amazing! Better in person than online. Will order again.

Date of experience: April 20, 2024
Colorado
1 review
0 helpful votes
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Never disappointed.thank you
April 30, 2024

Good quality.fast shipping.never disappointed thank you

Date of experience: April 20, 2024
California
1 review
0 helpful votes
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Ham mug
April 30, 2024

Easy to design, quick build, fast shipping, high quality product.

Date of experience: April 20, 2024
Michigan
1 review
0 helpful votes
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Item smaller then expected
April 30, 2024

Disappointed because Item i ordered was a little smaller then what I expected

Date of experience: April 20, 2024
Indiana
1 review
0 helpful votes
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Zazzle is awesome
April 30, 2024

Zazzle delivered my order promptly & I was very happy with my order! Definitely would recommend.

Date of experience: April 20, 2024
Montana
1 review
0 helpful votes
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Wonderful
April 29, 2024

Very easy to use and I like that you support artists in the states.

Date of experience: April 19, 2024
Georgia
2 reviews
0 helpful votes
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Great product, fast shipping
April 29, 2024

Quick turn around, good professional product. Happy with purchase

Date of experience: April 18, 2024
Tennessee
1 review
0 helpful votes
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Excellent
April 28, 2024

I got exactly what I expected, the product looked great upon arrival and was delivered on time.

Date of experience: April 18, 2024
Illinois
1 review
0 helpful votes
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I spent several hours designing my daughter's graduation announcments on Zazzle. Then I ordered matching return address labels and thank you notes. I spent nearly $300. At the bottom back of my daughter's announcement, I stated where she had decided to attend college and her choice of major. Within a few hours, I received an email that my daughter's annoucements had been cancelled (not the whole matchig order, mind you, but the announcements). They refused to print them and cancelled them because they said they couldn't print something with the name of the university on it. I called their 800 line for clarifciation that we were not using a logo or trademark of the univeristy, but simply making a statement about her college and major choice (which is her protected free speech right to state). They still refused to print them. So, I cancelled the entire order and have had to start over with a different platform. I have used shutterfly and snapfish before for our older kids' graduation announcements and never had any issues. I will never use Zazzle again - -what a waste of time! Funny enough their form had a place where you are to enter the student's high school name on the front of the announcement. Did they really get approval from all those schools to print their names? I think not. Don't waste your time.

Date of experience: April 17, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Susan,
I'm sorry to hear your Zazzle order was cancelled. If you wish to inquire why your order has been cancelled, you can reach out to [email protected]. Our team would be more than happy to provide further clarification and assistance.
Kind regards,
Craig