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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I felt the labels were in very small font and could have been more larger for the guests to see the return label. Overall, nice labels just wish it was larger.
Nice product will be ordering more again. Easy to design a custom logo too!
I ordered addressed envelopes to come with the invitations. I put all the addresses in the database but forgot to do my return address. The envelopes came with the fake template address. I understand it was my fault because in my haste I forgot to do it. However, you think that they would have some kind of review algorithm they use before printing to screen for such things. So, I'm suggesting that Zazzle include that kind of screening in their algorithm.
Very quick and easy creation process. Quicker shipping than expected, by like 4 days.
While the badges I ordered looked nice online, they were much flimsier and smaller than I had expected. I ordered 3 and received a duplicate of one, and 3 of another when I only ordered one each of three different badges.
Very quick and exactly what we expected great service provider
Very easy order process. The invitations are nice quality.
Choosing a beautiful design, it looks very professional and a fast delivery
I was looking for a specific coffee mug and found it easily. Plus it was on sale! So I bought another for a Christmas present. A fun place to browse and shop
Such unique options, great prices, and fast turnaround time/shipping. The invites came out exactly as pictured on the site and the preview customization made it easy to create. Definitely will recommend!
Order arrived quickly, neatly packed, and just what I wanted
I was happy to see that I could use a specific design tool for a supplementary details page for our wedding invitations. This freedom of creativity along with the beautiful artistic design of the invitations was why I chose Zazzle. I also like how Zazzle supports artists and shows the artist's profile and information of the invitations we selected. Thank you!
Was a little tricky at first, but kept trying and figured out how to get all the information I wanted on the return labels. Received them and they are terrific.
Everything about the process was easy! The items were exactly as I had hoped.
I am very pleased with the timeliness and efficiency in which my order was fulfilled.
It was easy to design the perfect table, it arrived sooner than planned which was really nice. I love the tables, are exactly what I wanted. The color is bright and perfect.
I found the site and personalizing the invitations to be easy to use. It is very nice being able to see images of the invitations in different colors. I loved the vintage options that were art deco. I liked seeing the artist who designed the invites that I chose and appreciated the little Thank You note from her. I was also impressed with how fast the order came -- everything correct and so pretty! Thanks a bunch!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

