Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zazzle

Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
See all photos
How would you rate Zazzle?
grey stargrey stargrey stargrey stargrey star

Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Majdoleen I.
Unfollow Majdoleen I.
Share Review
Report Review

Wedding labels
August 12, 2024

I felt the labels were in very small font and could have been more larger for the guests to see the return label. Overall, nice labels just wish it was larger.

Date of experience: August 2, 2024
Idaho
1 review
0 helpful votes
Follow Desiree D.
Unfollow Desiree D.
Share Review
Report Review

Nice product will order again!
August 11, 2024

Nice product will be ordering more again. Easy to design a custom logo too!

Date of experience: August 1, 2024
Arizona
1 review
0 helpful votes
Follow cece B.
Unfollow cece B.
Share Review
Report Review

Loved it!
August 11, 2024

I loved how early it came, and how many came, and i LOVE LOVE the price, got so many for so little :).

Date of experience: August 1, 2024
Pennsylvania
1 review
0 helpful votes
Follow Edward Z.
Unfollow Edward Z.
Share Review
Report Review

Don't forget the return address
August 11, 2024

I ordered addressed envelopes to come with the invitations. I put all the addresses in the database but forgot to do my return address. The envelopes came with the fake template address. I understand it was my fault because in my haste I forgot to do it. However, you think that they would have some kind of review algorithm they use before printing to screen for such things. So, I'm suggesting that Zazzle include that kind of screening in their algorithm.

Date of experience: August 1, 2024
Texas
1 review
0 helpful votes
Follow Jade F.
Unfollow Jade F.
Share Review
Report Review

Very quick and easy creation process. Quicker shipping than expected, by like 4 days.

Date of experience: July 31, 2024
Texas
1 review
0 helpful votes
Follow Alisha D.
Unfollow Alisha D.
Share Review
Report Review

Too Cute
August 11, 2024

Order is easy to place and modify document. Delivery was speedy.

Date of experience: July 31, 2024
Texas
1 review
0 helpful votes
Follow Sherri T.
Unfollow Sherri T.
Share Review
Report Review

Not what I expected
August 11, 2024

While the badges I ordered looked nice online, they were much flimsier and smaller than I had expected. I ordered 3 and received a duplicate of one, and 3 of another when I only ordered one each of three different badges.

Date of experience: July 31, 2024
Texas
1 review
0 helpful votes
Follow Anastasia Y.
Unfollow Anastasia Y.
Share Review
Report Review

Fats delivery
August 11, 2024

Very quick and exactly what we expected great service provider

Date of experience: July 31, 2024
Texas
1 review
0 helpful votes
Follow Margaret X.
Unfollow Margaret X.
Share Review
Report Review

Bridal Shower Invites
August 11, 2024

Very easy order process. The invitations are nice quality.

Date of experience: July 31, 2024
California
1 review
0 helpful votes
Follow Gioconda A.
Unfollow Gioconda A.
Share Review
Report Review

Beautiful Design
August 10, 2024

Choosing a beautiful design, it looks very professional and a fast delivery

Date of experience: July 31, 2024
Ohio
2 reviews
0 helpful votes
Follow Nancy O.
Unfollow Nancy O.
Share Review
Report Review

Great selection of products
August 10, 2024

I was looking for a specific coffee mug and found it easily. Plus it was on sale! So I bought another for a Christmas present. A fun place to browse and shop

Date of experience: July 31, 2024
Alabama
1 review
0 helpful votes
Follow Crystal A.
Unfollow Crystal A.
Share Review
Report Review

Fun, Unique Invites!
August 10, 2024

Such unique options, great prices, and fast turnaround time/shipping. The invites came out exactly as pictured on the site and the preview customization made it easy to create. Definitely will recommend!

Date of experience: July 31, 2024
Alabama
1 review
0 helpful votes
Follow Anne Q.
Unfollow Anne Q.
Share Review
Report Review

Great
August 10, 2024

Print and paper quality was great, delivered in a very timely manner!

Date of experience: July 31, 2024
California
1 review
0 helpful votes
Follow Elizabeth R.
Unfollow Elizabeth R.
Share Review
Report Review

Perfect
August 10, 2024

Order arrived quickly, neatly packed, and just what I wanted

Date of experience: July 31, 2024
Colorado
1 review
0 helpful votes
Follow Regina Q.
Unfollow Regina Q.
Share Review
Report Review

I was happy to see that I could use a specific design tool for a supplementary details page for our wedding invitations. This freedom of creativity along with the beautiful artistic design of the invitations was why I chose Zazzle. I also like how Zazzle supports artists and shows the artist's profile and information of the invitations we selected. Thank you!

Date of experience: July 31, 2024
California
1 review
0 helpful votes
Follow Amina J.
Unfollow Amina J.
Share Review
Report Review

Exactly what I ordered.
August 10, 2024

Was a little tricky at first, but kept trying and figured out how to get all the information I wanted on the return labels. Received them and they are terrific.

Date of experience: July 31, 2024
Texas
2 reviews
0 helpful votes
Follow Debi W.
Unfollow Debi W.
Share Review
Report Review

Anniversary Thank You Card
August 10, 2024

Everything about the process was easy! The items were exactly as I had hoped.

Date of experience: July 31, 2024
Iowa
1 review
0 helpful votes
Follow Keith G.
Unfollow Keith G.
Share Review
Report Review

My latest order
August 10, 2024

I am very pleased with the timeliness and efficiency in which my order was fulfilled.

Date of experience: July 31, 2024
Illinois
1 review
0 helpful votes
Follow Josephine-MOB P.
Unfollow Josephine-MOB P.
Share Review
Report Review

Wedding favors
August 10, 2024

It was easy to design the perfect table, it arrived sooner than planned which was really nice. I love the tables, are exactly what I wanted. The color is bright and perfect.

Date of experience: July 31, 2024
Michigan
1 review
0 helpful votes
Follow Shelly X.
Unfollow Shelly X.
Share Review
Report Review

Very Satisfied
August 10, 2024

I found the site and personalizing the invitations to be easy to use. It is very nice being able to see images of the invitations in different colors. I loved the vintage options that were art deco. I liked seeing the artist who designed the invites that I chose and appreciated the little Thank You note from her. I was also impressed with how fast the order came -- everything correct and so pretty! Thanks a bunch!

Date of experience: July 31, 2024