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Zazzle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Perfect Tees
August 14, 2024

Placing my order was quick and easy! Upload the picture, edit the size and DONE! Upon receiving my order, I was pleasantly pleased that the print is part of the tee not an iron on. Great product!

Date of experience: August 4, 2024
Alabama
1 review
0 helpful votes
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This was exactly what I needed!
August 14, 2024

I found Zazzle online and ordered my mother's 80th birthday invitations. They are perfect, they came quicker than expected and my mother is thrilled!

Date of experience: August 4, 2024
Georgia
1 review
0 helpful votes
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Excellent work
August 14, 2024

Fast shipping, great work on my business cards.I am a repeating customer, I recommend for other business owners to buy their business cards from Zazzle.

Date of experience: August 4, 2024
Michigan
1 review
0 helpful votes
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Love it
August 14, 2024

Easy to make and customize. We are doing a tiny wedding and it was perfect for what we needed. Elegant

Date of experience: August 4, 2024
Indiana
1 review
0 helpful votes
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Great napkins
August 14, 2024

Bought napkins for wedding, great product to include our dog

Date of experience: August 4, 2024
Texas
1 review
0 helpful votes
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Amazing Contact Cards!
August 14, 2024

Super smooth and quick delivery! Loved the texture and the look of the cards! The colors are so bright

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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The website/design features online were very user-friendly. The final product looked amazing and with high quality. Delivery was sooner than expected as well. Overall a great experience with Zazzle!

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Review
August 14, 2024

Quick turnaround, looks true to design. Do not like the constant emails to place reviews.

Date of experience: August 4, 2024
Massachusetts
1 review
0 helpful votes
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Amazing
August 14, 2024

Beautiful quality just what I wanted and such fast shipping

Date of experience: August 4, 2024
Michigan
1 review
0 helpful votes
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Easy to use website.
August 14, 2024

It was an easy to use website. It was even able to save addresses for me so that I can easily do invitations or Christmas cards on it in the future.

Date of experience: August 4, 2024
Texas
1 review
0 helpful votes
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I was within a budget with invitations but I still wanted the quality and the minimal effort on my part. This was the best choice. I loved being able to customize.

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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Quick and simple
August 14, 2024

Students are thrilled with their stylish, professionally designed IDs, which were produced promptly.

Date of experience: August 4, 2024
Ohio
1 review
0 helpful votes
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Disappointed
August 14, 2024

The back of my invitations had a warped color on the one side of every single invitation. I didn't have enough time to complain and get a refund but honestly will never use this again.

Date of experience: August 4, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Jacqueline,

I'm really sorry to hear about the coloring issues with your recently placed invitation order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

North Dakota
1 review
0 helpful votes
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Amazing
August 14, 2024

These cards were simple and easy to design and arrived on time and in great condition. Thank you!

Date of experience: August 4, 2024
Michigan
1 review
0 helpful votes
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Happy with the ordered product
August 14, 2024

Matches my bridal shower theme perfectly. I am very happy with the products.

Date of experience: August 4, 2024
Oklahoma
1 review
0 helpful votes
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Low quality
August 14, 2024

Cards definitely needed some gloss or something. Low quality

Date of experience: August 4, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Hunter,

I'm really sorry to hear about the quality issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Tennessee
1 review
0 helpful votes
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Great quality. Quick service
August 14, 2024

I love my business cards. I feel very confident to pass them out

Date of experience: August 4, 2024
New Jersey
1 review
0 helpful votes
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Ever After Invites
August 14, 2024

Ordered Ever After Party invitations. Probably cress was easy, order arrived earlier than promised. Quality was very good.

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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Pretty fast shipping and good quality not bad for the price at all

Date of experience: August 4, 2024
Illinois
1 review
0 helpful votes
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Great shirts
August 14, 2024

Rapid response, nice quality. Great graphics. Will use them again.

Date of experience: August 4, 2024