On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy to order & quality is perfect. Like that we could customize to make them personal.
Quick shipping, easy website navigation. Would order from again!
Extremely fast and a good price! The process was very user friendly and had my badge done in a matter of minuets!
Zazzle made ordering easy and fast. Product was delivered in good shape.
Have done befor will do again! But this part of only being able to post a review by making 50 characters is a little much
.good work. Fast. Reliable. Good card stock. Envelopes could be a better quality though.
Fast and easy. Very easy to customize delivery was also fast!
Easy to order, quick delivery, great quality! I'm very happy with the invitation.
I had previously ordered from them and was very satisfied with the product; however, I tried to order from them again and while they had a legit reason not to make the product, they neglected to inform me they canceled my order which was a gift I needed by a certain time. Luckily, I looked online to see the update, but when I asked what happened to my order, they indicated I was lying by saying it must ended up in the spam folder which is BS because I specifically searched both the inbox and spam for any Zazzle emails. Just own up to your mess up, not blame your customer.
The images I used for my save the dates were professional photographs. When I previewed, the save the date online, the image quality looked clear/crisp. When I received the save the dates, they appeared blurry & cheap quality. I ordered 100 of them, so sadly now I'm stuck with 100 save the dates I can't use. I wish Zazzle would've helped me ensure the pictures would look as they did in the preview before I spent $150+.
Hi Morgan,
I'm really sorry to hear about the image quality issues with your recently placed save the date order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
Excellent service nice cards and good quality patients like them
Loved the look of the website when I hopped on the link my Grandmom had given me. I had an easy time selecting what I needed, then, even though it took some time to navigate the design feature (not my niche lol), I was able to create something I'm satisfied with. Love the style of the card and the box it came in too.
Easy to customize
Easy to order
Fast shipping
Visiting the site made me feel very comfortable, it was very professional looking. I am a person that supports different businesses because I am a business owner myself. But Zazzle stood out in my Google search and I didn't hesitate to find a merchant to support.
We ordered two specific shirts and your team knocked the ball our of the park!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephanie,
I'm really sorry to hear about the cancellation issues with your recently placed order, but rest assured that our specialized content management team will be more than happy to look into that for you and get this resolved. We can additionally confirm a member from our content management team has sent an email so that they may look into the matter further and provide you with a suitable resolution. We look forward to your reply.
Kindest regards,
Jordan