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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great
August 24, 2024

Everything came out just as expected and arrived on time...

Date of experience: August 14, 2024
Michigan
1 review
0 helpful votes
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All good.
August 24, 2024

All good, delivered as promised, product exactly as described.

Date of experience: August 14, 2024
Texas
1 review
0 helpful votes
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Quick, easy, and affordable
August 24, 2024

Didn't expect it to be so simple and cheap! I should've ordered cards long ago but wrongly assumed it would be expensive.

Date of experience: August 14, 2024
California
1 review
0 helpful votes
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Bridal Shower Sign + Easel
August 24, 2024

I was stressed as I needed the sign within 3 weeks. The sign looks GORGEOUS and I can't wait to get the bride's reaction.

Date of experience: August 14, 2024
Oregon
1 review
0 helpful votes
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Good customer service
August 24, 2024

Love my mug! I would choose to order from Zazzle again. My mug arrived in perfect condition and when it was supposed to arrive!

Date of experience: August 14, 2024
Indiana
1 review
0 helpful votes
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Easy, convenient, and beautiful
August 24, 2024

Ordering was easy and seamless. Invitations arrived quickly.

Date of experience: August 14, 2024
Massachusetts
1 review
0 helpful votes
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Loved it!
August 24, 2024

Such good quality, we loved the invitations
Thank you! Would recommend

Date of experience: August 14, 2024
California
1 review
0 helpful votes
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Can't get logo right
August 24, 2024

I've ordered twice because on my first order, the logo was off center so much. Even though I followed the guides on the edit page to center it with their dimensions. My cards were unusable so waste of money. I thought I'd order again and maybe try to recenter the logo and go OVER their "safe guides" a tad bit to fit the logo better maybe they would center it perfectly
Second time I ordered and STILL it's off center and now all this money I spent on nothing :(( ( so sad

Date of experience: August 14, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Max,
I'm very sorry to hear that your business cards did not meet your expectations. I'd be happy to look into this issue further for you.
I will be reaching out to you shortly via email to provide you with further assistance and a suitable resolution. I look forward to hearing back from you.
Kind regards,
Craig

North Carolina
1 review
0 helpful votes
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Good service
August 24, 2024

No issues and invites came on time. I like that I can get invites on short notice and they still arrive with time to spare.

Date of experience: August 14, 2024
Ohio
1 review
0 helpful votes
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Such a cute ID badge
August 24, 2024

Ordered an ID badge for my therapy dog and to say it is beyond CUTE is a darn understatement! Came very quick!

Date of experience: August 14, 2024
Texas
1 review
0 helpful votes
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Nice job
August 24, 2024

Good service,good size, and fast shipping. Just a little more bright

Date of experience: August 14, 2024
North Carolina
2 reviews
0 helpful votes
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Great!
August 24, 2024

Exactly as advertised and pictured! Thanks! Don't need to write more

Date of experience: August 14, 2024
Colorado
1 review
0 helpful votes
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Awesome
August 24, 2024

Thank you! Very easy to navigate and select the buttons I needed. I would make it a little easier to select the background for the buttons. It took me a little while to figure it out.

Date of experience: August 14, 2024
Washington
1 review
0 helpful votes
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Fifty and fabulous
August 24, 2024

I ordered birthday brunch invitations. Loved what I saw on the screen. I was a bit disappointed when received as the dress did not have glitter or something similar to make shiny.

Date of experience: August 14, 2024
Oklahoma
1 review
0 helpful votes
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Easy to use and fast shipping
August 24, 2024

My cards were cheaper than every other site I'd seen and good quality. It was easy to personalize and arrived the next week!

Date of experience: August 14, 2024
Pennsylvania
1 review
0 helpful votes
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My purchase was awesome, exactly what,I ordered and what,I expected.

Date of experience: August 14, 2024
Massachusetts
1 review
0 helpful votes
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I love it. It's looks great
August 24, 2024

Great so nice looking and very good Quality. Great shipping as well great time of shipping

Date of experience: August 14, 2024
Pennsylvania
1 review
0 helpful votes
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The Lovers Cards
August 24, 2024

I love my order. I wis so much that black envelopes was an option. My theme is very black on black. But overall I love my invitations!

Date of experience: August 14, 2024
California
1 review
0 helpful votes
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Love them.
August 24, 2024

My daughters first birthday invitations, was exactly what I was looking for.

Date of experience: August 14, 2024
New Jersey
1 review
0 helpful votes
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Bridal shower invites
August 24, 2024

The invites were perfect and shipping was so fast. Very easy to edit the design

Date of experience: August 14, 2024