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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Signs
August 29, 2024

Ordered signs and they didnt arrive on time - reached out to customer service and they reshipped - order arrived promptly.

Date of experience: August 18, 2024
Michigan
1 review
0 helpful votes
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Excellent Service & Quality Products
August 29, 2024

I used Zazzle to create bridal shower invites. Their customer experience is second to none. Easy to use, online customization, fast turn around and great quality. Will definitely use Zazzle again!

Date of experience: August 18, 2024
Ohio
1 review
0 helpful votes
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Love my birthday shirts
August 29, 2024

High quality and fast shipping. Can't wait.
Seem to run a bit big.

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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10,10 no notes
August 28, 2024

I made a bunch of pins with my friend's face on it for her bachelorette to put in everyone's goodie bags and they were a hit!

Date of experience: August 18, 2024
Pennsylvania
1 review
0 helpful votes
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Beautifully done
August 28, 2024

I was looking for invitations fir my daughters 21st birthday. Zazzle had one that had color scheme of the party. They came out perfectly!

Date of experience: August 18, 2024
Ohio
1 review
0 helpful votes
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Fast and very nice cards
August 28, 2024

Fast and very nice cards.Will definitely order through Zazzle again.

Date of experience: August 18, 2024
West Virginia
1 review
0 helpful votes
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Mom's Labels
August 28, 2024

My Mom wanted personalized labels. We created the perfect template! She loves them!

Date of experience: August 18, 2024
North Carolina
2 reviews
0 helpful votes
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Excellent
August 28, 2024

Very nice product. Received on time. Easy to order online. Xxxxxxxxxxxxxxxxx. Xxxxxxxxx. Xxxxxxxxxxx. Xxxxxxxxxx.

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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I received my poster however a few things I would have wished to create a better experience:

- it was shipped rolled up so took a while to flatten out my poster. Had I realized this I would have opted for the framing solution
- The printing did not account for framing because when I went to buy my own frame, it cut off the bottom of the poster. As a result. I had to try to cut the top of the poster so the last line of the poster was not cropped. This created a less than perfect final product
- It was very limited in what I could do with photos for each part of the poster template. Essentially it was use the photo as is and enlarge only. Also it was so challenging to work with the template view and the photo views that several of my photos wound up having folks with eyes closed because I could not see them on the screen. Had there been a way to enlarge the view in the editting process, I would have caught these errors.

Really liked the concept of your site. Another option might be to make a poster board as I would have paid for that as well vs just a poster or framing.

Date of experience: August 18, 2024
Zazzle S. Zazzle Rep
over a year old

Hi Mong,

I'm really sorry to hear about the issues with your recently placed poster order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Florida
1 review
0 helpful votes
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Perfect
August 28, 2024

Item arrived exactly as I designed. Got confirmation emails on the transit along the way and knew exactly when it had been delivered. Will definitely use Zazzle again.

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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Exactly What I Ordered
August 28, 2024

I needed a Welcome poster for our wedding and took a chance. It came out perfect.

Date of experience: August 18, 2024
Florida
1 review
0 helpful votes
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Great product.
August 28, 2024

This was a gift for our brother after the passing of our father. It was a memory we wanted to capture.

Date of experience: August 18, 2024
Georgia
1 review
0 helpful votes
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Happy customer
August 28, 2024

It was easy to personalize my invites. The result was exactly what I hoped for.

Date of experience: August 18, 2024
Massachusetts
1 review
0 helpful votes
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Love it
August 28, 2024

The stamp was easy to customize, looks great in person, and stamps like a dream!

Date of experience: August 18, 2024
Delaware
1 review
0 helpful votes
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Love!
August 28, 2024

Absolutely love the image I've been using! And love the convenience of being able to easily see it on all sorts of different merchandise

Date of experience: August 18, 2024
California
2 reviews
0 helpful votes
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Fantastic Stickers!
August 28, 2024

Zazzle comes through in the clutch yet again! This time, it was personalized stickers of pictures from my phone. They look terrific on my water bottle!

Date of experience: August 17, 2024
Texas
1 review
0 helpful votes
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A
August 28, 2024

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Date of experience: August 17, 2024
Virginia
1 review
0 helpful votes
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Amazing
August 28, 2024

A great website for invitations. My fiancé and I ordered invitations but the amount of different versions was amazing to have and to choose from. And all at a great price. So many options but we ordered they were printed and delivered so quickly and at a great price.

Date of experience: August 17, 2024
Florida
2 reviews
0 helpful votes
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Great!
August 28, 2024

It was quick easy and they looks great! Thank you! Great product

Date of experience: August 17, 2024
Connecticut
1 review
0 helpful votes
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Great experience
August 28, 2024

Beautiful design, arrived sooner than expected. Very happy with my purchase.

Date of experience: August 17, 2024