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Zappos Reviews Summary
The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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Great return policy, a bit pricy, but overall a great store for the perfect shoes. Shop for shoes online only where the return policy is as favorable as zappos.com, otherwise you risk losing money.
If you are willing to buy online, I recommend you to go through zappos.com. I've got a great service from them and I can say you they do it always...
Thanks to zappos.com team..
Amazing shopping experience and customer service. I recently ordered some new balance running shoes from Zappos. The pricing was great and since I am a VIP member I received my shoes the next business day. I also love their 365 day return policy. I wish more websites were like Zappos.
Cool site, fast shipping and great customer service.
Awesome site design. Great product selection. Prices tend to be higher than other sites, but availability makes up for it
I love this site as so many shoes i love vary from size to size and Zappos shipping program makes it so easy if you get a shoe that doesnt fit correctly or needs to go back for another pair. I love when I call I get a real US human and the prices are very competitive. I hate to say I now goto neiman marcus, try on shoes i love then go eat and see if zappos can beat the price and I usually always end up buying from zappos.
Bought some foot petals to try and accommodate a couple of shoes I have. They shipped very quickly and it arrived quickly but for some reason didn't email me a shipping confirmation
I have ordered shoes on this site multiple times. Some I kept, some I returned. Never a problem, and the refund posts promptly to my account.
I love this site. They have such a large selection and free shipping (even on returns). I've returned orders no questions asked and with a quick refund.
I have orrdered from Zappos.com several times and had a wonderful experience. I have only had to return something one time. It was easy to return with a prepaid label that was free to me. Also, I recieved a free overnight shipping code for my next order. Their customer service over the phone is Awesome! I don't say that about many websites or even stores for that matter. I was able to understand the lady that helped me with a question I had about things before I placed my order. I always recommend Zappos.com!
Old stuff from new york warehouse, dusty, not great but hard to find stuff good
I love zappos! I love the prices and the descriptions are accurate. My favorite thing about this site is the shipping! If I order something Monday-Thursday, I have it the next day :D
I don't know where I would be without zappos! I order from their site at least once monthly. I love the interface and the ease with which you can find and read reviews for items. They also have gauges that show whether the item runs small, large, narrow, etc. This is extremely helpful. Unfortunately, I've had to send a few things back due to size issues, but their customer service is always prompt and I get my money back within the week. I live on the mid-atlantic seaboard and I always receive my shipment within 2 business days of ordering it, sometimes sooner. I also order from their daughter site 6pm.com, and have always had the same great experience I've had with zappos. No reviews on 6pm, though.
I've ordered about 20 pairs of shoes from Zappos over the past 6 years. They are one of the best online retailers in the world. I've never had any trouble returning an item or issues with an order. Their shipping is so fast! I can always find the shoes I'm looking for on Zappos.com or Nordstrom.com. Zappos doesn't ship internationally yet, but since I've moved from the US to Australia, I hope they start soon!
I can't say enough about my experience with zappos. The merchandise is awesome, and the shipping is FAST. I have ordered from them for the last 3 years and have been very happy with their service and products.
You can find many things at cheaper costs compared to other retail stores. It's very easy to more around the site and find what you need. Love shpping here!
I LOVE this site. They are AMAZING! I bought Weboo shoes a WHILE ago, they don't make them I guess now :(. The weboo shoes were too small so I called Zappos customer service. They overnighted a bigger size without receiving the small ones I still had. When I was about to send them back I found out my cousin's little daughter could fit in them and so I called Zappos customer service again. They were so nice about everything. They charged me for keeping the other shoes, I mean come on they aren't going to give out free shoes haha, and there was no drama. It was so amazing. I have ordered numerous other shoes from them over the past year and a half, maybe two years. I have never ever had a problem with them at all. They are an amazing website.
Love this site! Everything is wonderful, they have everything and free shipping!
I ordered pair of shoes form them some time in the past. They were very nice quality and fas delivery
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