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Zappos Reviews Summary
The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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Zappos is THE best site from which to order shoes and clothes. There is free shipping both ways but I've only ever had to return one item and it wasn't Zappo's fault but the shoe manufacturer's misrepresentation of their sizes which ran smaller than they stated. Zappos couldn't have been more helpful. It was as simple as clicking a box to return the shoes and they immediately responded, asking my preferences, I chose having my return shipping label emailed to me for printing at my convenience. It arrived immediately. My credit card was reimbursed promptly with no problems.
Zappos has put customer service at the top of their list in importance and it shows. A bonus: Not only are their representatives efficient and helpful on the phone, they're funny too! I would recommend Zappos.com to anyone anywhere any time. Order by 1pm and you'll have it the next day! It doesn't get any better than that!
Love your company culture and values! Also, my experience buying a pair of shoes was great. Thank you!
Zappos is a great go to online merchant to purchase shoes. We have placed many orders through this site with no concerns or complications. The website is easy to navigate, the prices are more than reasonable and its easy to find great brand name shoes! Love this site, would definitely recommend it to my family and friends.
Are you kidding me, zappos needs reviews? You don't know how awesome they are? For shame! Free shipping both ways, great service, huge selection!
I enjoy Zappos. Tons of inventory to browse, simple enough site to navigate and easy checkout (I'm in the US). Veru happy with the service, products and timeliness of each of my orders.
If you want shoes this is the place to go... Great deals and have anything you need to match any outfit. Only reason I gave it a 4 is because I had an issue with an order before. But I would recommend all ladies to check it out for their shoe fetishes. Lol
Zappos sets the standard for footwear customer service.
I love this site; I spend too much time looking, but all of my favorite shoes have been found here. My current favorites are my La Sportiva trail running shoes, as they feel like they were made for my feet. Zappos.com is where I turn to first when shoe shopping!
I don't know how they do it but they have super fast delivery and great prices. I will be going back to them to get another pair of uggs!
Love their selection and speedy deliveries. Products are of quality. I purchase 90% of my kids' shoes there and for myself as well. I love their free return policy, which is important for shoes given that fit for shoes is not always consistent in each pair of shoes you get.
It's an Amazon company... no wonder it's a great shopping site!
The men's Levi are as described on website and fit perfect. I'm glad for trying online shopping for the first time. Zappos is an excellent service
Excellent product at reasonable price with on time delivery.
I love this website, it is easy and simple and usually get your delivery before the date said. Perfect service.
Zappos is the best shoes website, My favorite shoes only on zappos. I'm tired of never-ending shop walk where nothing can be found. Zappos makes everything so easy. So easy browsing, I can find anything I desire
Shoes shoes shoes! This website is dangerous! Great shoes at affordable prices.
The best handbags that I could find on the internet. So happy!
Zappos.com has made our lives so much easier. I have foot problems and it often takes a very long time for me to find shoes which fit properly. Now, instead of dragging around from store to store, I can buy a bunch of shoes at Zappos and see what works for me. Often I wind up returning quite a lot of shoes, but there are ones that work, and I keep them.
Add to that a teenager who loves shoes but hates to shop. She also has really small feet and it can be hard to find her size in stores. That is another way that Zappos shines, IMO. And when both kids needed shoes for proms or special occasions, Zappos again really fit the bill. I got the shoes AND the little clutch purse there. Slam dunk!
None of this would be possible without their free shipping/free returns policy. And it's a 365-day return policy, too. I don't know how they can afford to do that, but they do honor it.
I still go down to my local high-quality shoe store from time to time, but if I'm searching for a particular thing and don't have the time or energy for that sort of physical shopping, Zappos really helps.
I would give this site 5 stars, but they don't deliver to Canada. I wanted to purchase a pair of shoes for my sister who lives in Vancouver and they don't deliver there :(
Zappos is legit, there is a reason they have so many positive reviews. I ordered 3 pairs of shoes so far from them, and I will continue. I had a question about an order and I actually got a live person on the phone! So rare these days. They don't outsource their customer service and keep the jobs in the US, so I am all for that. This is one site I definitely trust.
Love their return policy - I have hard to fit feet and cannot buy online without being able to try them on and return what doesn't fit. They also often carry my size so that I don't have to stare forlornly at the empty spot for my size in the store. Never had a problem with returns or purchase or shipping. And they're fast, too! Awesome customer service.
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