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Zappos Reviews Summary
The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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All on-line retailers should take a lesson from Zappos! They have the best customer service, super fast shipping, an excellent return policy and no charge for returns. When I called to order a different size on an item, they sent it even before I returned the item that did not fit. Everyone at Zappos is friendly and helpful... you can tell they enjoy working there. And, I enjoy doing business with them and recommending them to others!
Zappos is great. I love their iPhone app. I have used them internationally many times over the last few years. They are solid and reliable. They always deliver, and they always answer e-mails. I had a problem and it is not easy hard to return shoes because I am outside the USA, and they came up with a very fair solution.
Awesome site: bought a pair of cleats for soccer games with my friends and even though they didnt fit exactly how I wanted them to, it was easy to exchange them with zappos return policy. Would recommend!
Item quality was better than expected. I am a return shopper.
I love this site cause the shipping is so fast! It's coming like the next day sometimes. The returns are easy and I havn't had any problems and I ordered maybe 4 times.
This site is so simple and awesome! A lot of items to choose from, and the best part: FREE RETURNS, FREE SHIPPING! :) I have a hard time finding shoes that fit, so I took a chance with one pair that didn't work out. They responded quickly with a label for me to ship the shoes back, and they quickly sent me the right size. I love this site.
Greatest return policy. They even took my order back after 365 days and gave me a full credit. Unbelievable. Great prices too.
Amazing experience with this website. Truly one of the greatest ecommerce websites out there. Great customer service. Shipping was lightning fast, and the products are top notch.
I am a VIP member so I get free overnight shipping and free returns. I love their service and selection. I have to admit that their sales may not be as good as other sites so I will only buy from here if I know that I can't get it cheaper elsewhere. For example, Uggs are never on sale so I will def order from Zappos and get them the next day.
I am a bit concerned now because I got an email last week that their system got hacked. They are asking all their customers to change their password and if we use the same password for other sites to do the same.
This is the best site ever! Great customer service and products. Great sales when you can catch one, but I have spent small island nation amounts and zappos. Zappos has the best couture collection as well and reasonable items.
Shopping here is just like shopping at the store. They're as fast as others claim. As far as pricing, they're not exactly the cheapest. They make up for it with awesome service, speedy delivery and a large inventory. I know I sound like a "zappos robot", but it's all true! I know because I've experienced it all myself.
Zappos gives you one of the best web shopping experience - free, fast shipping both ways, great customer service and good inventory. The prices are not always competitive though, but definitely not too overpriced.
This company is great! I get most of my shoes from them they are usually here the next day and no problem returning them. If you want to exchange for a different size or style you can call them, they will give you credit and send out the new pair same day and you can print your return label right on their site. Best company ever!
This is how every online shopping experience should be! I love Zappos. Free shipping and returns is an amazing concept. I often order 3 or 4 pairs of sneakers and try them on, decide which ones to keep and return the others. If I can buy something on Zappos, I will, even if I can find it a little cheaper on other sites because with shipping costs, Zappos almost always ends up being the cheapest option.
Quick, delivery and good support. I have shopped here many times
I have ordered from this website multiple times and have always found them very customer friendly. They are helpful with orders, ship quickly (usually overnight!), are fantastic with returns and credit my Visa quickly. The quality is always fantastic as is the communication! I decided I needed trailrunners as backup shoes to my hiking boots a few days before I was to leave for Peru to backpack 26 miles to Machu Picchu. Zappos.com was fantastic about this, shipped me the shoes overnight, and the customer service person then sent me a note with well wishes for a fantastic hike to Machu Picchu! I wish all websites were like Zappos.com! I'd recommend this website to everyone!
Nothing fancy - ordered an electronic gift card for my sister because I waited too long to get her a real gift. It arrived in less than 20 minutes and looked good enough to print.
They're customer service is out of this world, I remember my first order like it was yesterday, very nice! And I love the fact that you can always make returns. I just sometimes wish their prices were more competitive. As of late I haven't bought anything there because I can usually find it cheaper elsewhere :( Awesome website though, I sometimes just browse because their pictures of the products are really good too... Why aren't you cheaper zappos? Lol, I guess you can't have everything!
I purchased a pair of Heely's for my son's 6th birthday, needless to say they were too small when he tried them on. It was a Saturday night and he was very upset but I called customer service anyway. I told them the shoes were too small and he was really upset that he couldn't wear them yet. The gentlemen I spoke with was very understanding and over nighted me a larger size and we had them Tuesday afternoon. To my son's surprise, they arrived much earlier than I had expected. I would buy from them again without any question!
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