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Zappos Reviews Summary
The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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Just wish they had more sizes for sterling silver jewelry.
Flex pays are great.
Love this store/site. I have purchased several pair of shoes over the years and the few times they did not fit, Zappos sent me a return box and exchanged sizes with zero problems. And their customer service is friendly, professional, and pleasant.
May be a bit more expensive sometimes but Zappos and the people that work there are awesome
They're that good. Always engaging, funny, and incredibly personable. Whatever they are paying at their call center isn't enough. The stories are legendary and definitely recommend youtube'ing a view videos to see what I'm talking to. I imagine it's a dream job, but recently bought a birthday present for my fiance and there was a bit of a mix up and they went above and beyond to correct it (while putting a smile on my face). 5 stars and loyal customer for life!
Zappos has agents who speak to you on the phone, which is hard to find these days. They have a good variety of shoes, and sometimes at a discount. They have a good return policy, which I know first-hand. I feel very confident in ordering from them, and I highly recommend this company.
I haven't used Zappos lately but I can't think of a better service when I'm shopping for shoes. Nowadays it is hard to get support and advice from clerks when you're trying to buy the right pair of shoes, not so with Zappos where you can chat on line or via email, besides they carry some of the best brands in the market.
I've ordered from Zappos multiple times and am always pleased with the outcome.
They handled my matter in the fastest, best way... I am so very happy with this company!
The best shopping website/app ive used. Great filters that help you find exactly what you need, great customer service, no hassle free returns. No silly monthly clubs to join
I have never found Zappos prices to be on the low side. For some things they may be. However, the fact that I can order 4 different shoes and send them all back for free is a great deal. I have terrible feet when it comes to shoes. With Zappos I have purchased 2 pairs of shoes, maybe 3, but that was after trying about 9 pairs. Free shipping in both directions made it well worth it.
If you are trying to get the best prices out there, this site won't give that to you. However, if you want to receive your order QUICKLY, have free shipping and free returns, along with a great selection, this is the place to buy. I really like and appreciate the little video that shows you how the shoes look on omeone's foot. They have great reviews that actually give information as to I how the shoe fits. Their return policy is very generous and they are quick to refund. I wish more companies would pay attention to ZAPPO's customer service.
Love this site. Easy to shoo, easy exchange or return.
Always have had wonderful experiences with. Zappos. Love their return policy! Have a great selection! Has a large variety of sizes!
I purchased a pair of sneakers at Zappos recently and was shocked by crappy quality of shoe the size came in 6 and I wear an 8, they took care of it fast, but the size 6 pair had one shoe literally smaller than other. The size 8 had removeable insoles (thank God) that looked like someone had gragged them across a dirty floor, I removed them immediately and repalced with my own. I wont be shopping here again, I think I will just pay $200 for a pair of custom made therapeutic old lady shoes, at least my arches will stop falling and no more ingrown toenail problems(they numb your feet with needle pricks and shoove wooden sticks under nailbed(horrible pain!). Yeah, quality is really an obsolete word in U. S
I've never bought a pair of shoes from Zappos that I didn't like. If something didn't fit, they pay for returns and send me a replacement immediately.
I have nothing but good things to say about Zappos. Top Costumer Service. It is a piece of mind every time I go and buy something from zappos. It is a very organized company, they email me for everything. So I'm never " guessing" where are the orders that I bought or returning. Thank you Zappos! I would like have more company out there with your professionalism and competency.
My job keeps me constantly on call and busy. Sites like this make my life manageable.
Back when I had some bucks I used to order a lot of shoes from this site.
Orders were always correct and arrived on time or before. Prices were okay
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