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ZapposReviews 717

3.7

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Zappos Reviews Summary

The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.

This summary is generated by AI, based on text from customer reviews

service
71
value
67
shipping
70
returns
51
quality
60

We monitor reviews for authenticity

Ohio
9 reviews
4 helpful votes
Follow Patricia R.
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Great experience, they've got a great selection to choose from. Glad they have free shipping - that way I can figure out what size shoe I need in which style. Just can't always predict it so their return policy rocks!

Date of experience: February 1, 2017
Canada
5 reviews
0 helpful votes
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Medium
January 25, 2017

Good deeals but not very happy with the quality of the items. I will try to buy from another seller next time.

Date of experience: January 24, 2017
Canada
3 reviews
1 helpful vote
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Great company
January 22, 2017

Will be a regular customer since they were very professional and helped a lot with the experience! Others will charge you more for the same quality of product

Date of experience: January 22, 2017
Texas
2 reviews
5 helpful votes
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Always get high quality items at great prices and returns are VERY fast and easy. Have used them repeatedly.

Date of experience: January 10, 2017
Virginia
5 reviews
10 helpful votes
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Love Zappos
January 8, 2017

Best delivery return policy ever! I love using Zappos!

Date of experience: January 7, 2017
Pennsylvania
10 reviews
21 helpful votes
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Routinely order "several" pairs of shoes. Delivery is ridiculously quick and the "free" shipping both ways is awesome. They offer more brands than I could find in a 50 mile radius. Love it!

Date of experience: January 7, 2017
Ohio
3 reviews
10 helpful votes
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I really needed a pair of winter boots and ordered 5 from Zappos. I intended to keep at least two. None fit. They took all back - paid for the return shipping... fast refund - WOW! Wonderful experience on returning. I will definitely order again.

Date of experience: January 4, 2017
New York
2 reviews
0 helpful votes
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So reliable
January 1, 2017

Easy to order and easy to return. A reliable company

Date of experience: December 31, 2016
Florida
4 reviews
6 helpful votes
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Great company to buy from
December 31, 2016

Excellent products, great reviews so you know how things will fit. Free shipping and free returns and super fast receipt of product.

Date of experience: December 30, 2016
Washington
31 reviews
66 helpful votes
Follow Carla F.
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I confess I don't shop at Zappos.com as much as I used to, but I still scan their selection regularly. Having a brick and mortar DSW close by takes care of a lot of my shoe cravings.

When I order I get quick delivery and good service - and between Zappos and DSW I can find most anything I crave at a reasonable price.

Zappo's used to have a store in Las Vegas that we visited when in town - apparently the 'returns' went there and it was like Shoe Nirvana but last time we visited it was gone. Oh well, time marches on.

Date of experience: December 30, 2016
RU
3 reviews
2 helpful votes
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Great customer support
December 28, 2016

I had trouble with my order but customer support was very professional. They helped me a lot!

Date of experience: December 28, 2016
Connecticut
3 reviews
2 helpful votes
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Great Customer Service
December 28, 2016

Great customer service it would receive 5 stars if they did price matching.

Date of experience: December 27, 2016
California
2 reviews
0 helpful votes
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I am a retired teacher who has been wearing New Balance 927 and 928's in double wide widths for many years. I have a lot of arthritis in my feet and need a deep toe box as well as a shoe that will work with custom inserts. I was paying $140 a pair.
I am very impressed with Propet Women's W2034 Stability Walker Sneaker at $74.95. This shoe is comparable to the quality and fit of New Balance at almost half the price.

Date of experience: December 21, 2016
New Jersey
2 reviews
0 helpful votes
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Always great.
January 18, 2021

Great returns and exchanges process, good prices especially when you find coupon codes.

Date of experience: December 19, 2016
New York
4 reviews
21 helpful votes
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Thee best!
November 29, 2016

Zappos is the perfect company! They do what they say and are honest (rare these days). Overnight shipping for free! Love this company.

Date of experience: November 28, 2016
New Mexico
16 reviews
112 helpful votes
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Great service
November 4, 2016

A little pricey, but the returns are free and easy. Nice company to deal with. Deals are better on Amazon and 6pm. These are their sites as well. 6pm requires a trip to ups or the post office to return, so I usually buy thing that I already know will fit because I already have purchased one.

Date of experience: November 4, 2016
New Jersey
3 reviews
8 helpful votes
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My favorite shoe site
November 1, 2016

Have been shopping with them for years. Highly recommend.

Date of experience: October 29, 2016
California
8 reviews
32 helpful votes
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I really like Zappos, but had stopped using them for awhile because of the pricing. Lately though they have been offering some great promotions, which have brought me back for some orders; I hope they continue to do so.

Date of experience: October 22, 2016
Florida
6 reviews
2 helpful votes
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I bought with them while I was living in Portland, then as I know in Portland you can find great Outlets I went there to compare the prices. Zappos has better prices and much better quality at least with Clark.

Date of experience: October 22, 2016
Connecticut
1 review
0 helpful votes
Follow Tara S.
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I couldn't find sneakers that my toddler liked anywhere. I finally found two pairs on this site. They ended up not having one when I checked out but he was so happy when he got his other pair in the mail the next day. He couldn't wait to wear them to school to show them off.
They were even cheaper then on other sites. I will be shopping here for both of us again shortly and I will recommend this site to my family and friends.

Date of experience: October 13, 2016