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The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
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Great experience, they've got a great selection to choose from. Glad they have free shipping - that way I can figure out what size shoe I need in which style. Just can't always predict it so their return policy rocks!
Will be a regular customer since they were very professional and helped a lot with the experience! Others will charge you more for the same quality of product
Always get high quality items at great prices and returns are VERY fast and easy. Have used them repeatedly.
Routinely order "several" pairs of shoes. Delivery is ridiculously quick and the "free" shipping both ways is awesome. They offer more brands than I could find in a 50 mile radius. Love it!
I really needed a pair of winter boots and ordered 5 from Zappos. I intended to keep at least two. None fit. They took all back - paid for the return shipping... fast refund - WOW! Wonderful experience on returning. I will definitely order again.
Easy to order and easy to return. A reliable company
Excellent products, great reviews so you know how things will fit. Free shipping and free returns and super fast receipt of product.
I confess I don't shop at Zappos.com as much as I used to, but I still scan their selection regularly. Having a brick and mortar DSW close by takes care of a lot of my shoe cravings.
When I order I get quick delivery and good service - and between Zappos and DSW I can find most anything I crave at a reasonable price.
Zappo's used to have a store in Las Vegas that we visited when in town - apparently the 'returns' went there and it was like Shoe Nirvana but last time we visited it was gone. Oh well, time marches on.
I had trouble with my order but customer support was very professional. They helped me a lot!
Great customer service it would receive 5 stars if they did price matching.
I am a retired teacher who has been wearing New Balance 927 and 928's in double wide widths for many years. I have a lot of arthritis in my feet and need a deep toe box as well as a shoe that will work with custom inserts. I was paying $140 a pair.
I am very impressed with Propet Women's W2034 Stability Walker Sneaker at $74.95. This shoe is comparable to the quality and fit of New Balance at almost half the price.
Great returns and exchanges process, good prices especially when you find coupon codes.
Zappos is the perfect company! They do what they say and are honest (rare these days). Overnight shipping for free! Love this company.
A little pricey, but the returns are free and easy. Nice company to deal with. Deals are better on Amazon and 6pm. These are their sites as well. 6pm requires a trip to ups or the post office to return, so I usually buy thing that I already know will fit because I already have purchased one.
Have been shopping with them for years. Highly recommend.
I really like Zappos, but had stopped using them for awhile because of the pricing. Lately though they have been offering some great promotions, which have brought me back for some orders; I hope they continue to do so.
I bought with them while I was living in Portland, then as I know in Portland you can find great Outlets I went there to compare the prices. Zappos has better prices and much better quality at least with Clark.
I couldn't find sneakers that my toddler liked anywhere. I finally found two pairs on this site. They ended up not having one when I checked out but he was so happy when he got his other pair in the mail the next day. He couldn't wait to wear them to school to show them off.
They were even cheaper then on other sites. I will be shopping here for both of us again shortly and I will recommend this site to my family and friends.
Answer: I ordered twice and that was not the case all brand new
Answer: Yes! I have ordered a few pairs and each pair is 100% authentic!
Answer: I have purchased several pairs of Birkenstocks and I am completely happy with them. From what I've seen, the price for them here is the same as elsewhere. I trust Zappos without reservation and have been shopping here for more then 12 years.
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