ZAP-HostingReviews 47

This was one of the worst and cheap and cheating hosting company, where they provide not working vps servers and making money on creating ticket, once they find that they time was elapsed they take the money and cancel the ticket and you are left out with nothing on your money, and they dont re-fund and your money will be always lost, dont go with this fckn hosting company where they provide false promise and they cheat customers and take your money by providing not working servers and their support was too $#*! the $#*!

This company has nothing but issues. Whether you cant start your server for an entire day or it randomly turns itself off every several hours, or you can't even view your zap-hosting control panel for several hours at a time. It is ALWAYS something with this awful company. I even tried to ask for a refund after having many of these issues, and even after they ADMITTED to having tons of server issues and offered me a $10 voucher (What a joke) they tried to blame me saying I must have installed something onto the server I just purchased that literally only had the files the server came with on it, and they REFUSED a refund. That's right, Zap-Hosting will hold any unhappy customer hostage, so just know that going in.

The best part? Their support team was the one that literally told me I could get a refund;

"As a courtesy, however, we offer a one-time refund to the ZAP account, less the elapsed time."... and when I said "Great, yes please!", they replied back with Well actually we can't do a refund that we LITERALLY just said we could do. It would only be zapcoins to purchase more products from them, NOT a refund, which is NOT what they told me the first time. They LIED. This company blames customers, lies to them, and refuses to issue refunds for unhappy customers. STEER CLEAR of this disaster of a company.

If the server is running, it is a good price/performance ratio. If there are any problems, it's best to find a new hoster right away.

My rented root server was planned to be migrated to a new cluster on the 30th October, there was a planned downtime between 30 minutes and 2 hours. Meanwhile 58 hours have passed and the server is still not running.
From the support you only get standard answers like "We are working on a solution and will get back to you as soon as there is something new". Every day you get another "Your request is important to us, so we forward it to a colleague who can help you competently in this matter".

Meanwhile my support ticket seems to have been escalated to the management, but without any reaction.
Professional hosting looks different.

I've cancelled the service, but I'm probably forced to pay another full month. I don't expect that there will be any good offers from Zap-Hosting for me in this matter.

For a Minecraft server zap hosting should suffice. If you expect a stable root/vServer with high availability, you should look somewhere else.

Translated with www.DeepL.com/Translator

Never received my server, Even 3 days after paying for it! (They claim it gets set up within minutes) Contacted support, They gave an excuse (a bad one at that too). Just a bad website who charge way too much for what they don't even give you, They also got mad when I told paypal and requested a refund that way. Just avoid this website at all cost!