ZaggReviews 165

I tried to get a replacement for a cracked screen protector but Zagg's website is completely unusable. Do not buy.

The limited warranty states that they will replace the product. That is not true. First, I could not get customer service to respond. After they responded, they requested the receipt. Provided. Then we don't see you returned the product. I did. They have spend more man hours emailing me back and forth versus replacing the product. It would have been cheaper to replace the product than continuing to correspond with a customer. DO NOT purchase a ZAGG product. The customer is always right is definitely not their motto.

Calling this customer service is ridiculous - that term is completely wrong and missing from the awful after the sale complete lack of support. You want to actually speak with someone because the zagg web site is crap and you can't accomplish what you need. Be prepared to waste a ridiculous amount of time. Received a broken warranty replacement, wow just try to get them to even talk with you a out it. AWFUL, AWFUL NONEXISTENT service.

Pic shows broken screen protector on left and broken warranty replacement received on right. It should be easy to get this addressed, right? WRONG not with zagg! Completely and abisimally WRONG!

Had a Zagg on a phone, registered it and managed to break it after some time. Tried to get a replacement but was told I had nothing registered. Didn't pursue it, due to other life and death family issues going on. Couple of years later, got a new phone and tried a new Zagg (thought the last was a fluke), broke 6 months later. Tried to request replacement. Nope, never heard of me, no products register. I saved the email and the product registration number. No place to simply enter this number.
So many hurdles and roadblocks AND! You get charged an additional $10 if you can manage a replacement. I effing HATE Zagg. I will tell everyone I can.

I bought a screen protector and paid the extra money (more than Amazon) so I could get the warranty. I didn't ask enough questions, because when my screen protector did crack I went to replace it and found that I have to pay a fee and shipping, which will be the cost of a new screen on Amazon. I'm not even going to replace with Zagg. Super frustrated I spent the extra money for warranty and got screwed.

Emailed them, created a ticket. They sent the wrong screen protector, I put a replacement in for an iPhone 13 Pro. They gave me a max. Yet no one's gotten back to me for almost a week and I no longer have a screen protector. I used them for my original iPhone and all the others after that. But this is disappointing as I've always used them. Not sure if they changed management or what. I paid for shipping for the wrong product. I think I will no longer recommend them and go with someone else.

I purchased a screen protector for my phone. I registered it the next day. Several months later I have chips in my screen so I want to replace it. The website is saying I no longer have an account. I emailed them 3 days ago and still have not heard back. I tried to call customer service and hung up after 30 minute wait. I am going to Assume that I have basically thrown $40 away.

Something has happened to Zagg. You cannot request a screen replacement on their site, so it took 45 minutes for CS to answer on 7/18 & it is 8/3, still no screen & the order says awaiting fulfillment! My phone now may have damage due to them not replacing the damaged protector. They said they have a new computer system, ok, so why did the older history transfer over & not the recent history. They maybe have to buy me a new phone now. They use to be wonderful, not anymore!

I am a very positive person and you never see me writing negative reviews but they are scamming people at Freehold raceway mall. Apply some logic before going there (I did not), If their work is true and genuine, they will never rely on statement saying "Repairs, parts and work is non refundable". It is written full bold nicely colored. That should say something about these people. I got scammed today and obviously I have ways to get my money back but for all the customers out there, watch out this kiosk at freehold raceway mall. These guys should be shutdown and does not deserve to do any business which is where I am seeking legal help. When asked for customer service number, *******@freeholdracewaymall gave me his number (Funniest thing I experience in all the serious situation)

Horrible replacement policy. Never in stock. They say they will notify when back in stock. Chalk this one up to ripoff

Went to use my lifetime warranty today and:

1. Zagg site didn't recognize that I had ever made any purchases, it wouldn't recognize my password and wouldn't allow me to reset password for that email account that I've had forever, (a hotmail account)

2. I found a series of emails fr Zagg Customer Service fr around 4 years ago, i.e., that was the last time I used the lifetime warranty, IN THOSE emails Zagg confirms I registered the products, that I had lifetime warranty on them, etc.

3. when I emailed zagg back over last few days (4x over last 4 days, and 1 phone call to their customer service, after 20 min on hold and no person coming to phone I hung up) incl those emails from them 4 years ago that confirmed (then enthusiastically) that I had lifetime warranty and had registered the products - iPhone case and screen protector - and since I have done that Zagg has still not gotten back to me.

4. In my last 2 emails to Zagg over the last 2 days I asked Zagg if their company was still under same management and same owners because this isn't Zagg's usual customer service quality... then a friend told me Zagg had indeed been sold, and basically the new management and owners are not living up to the quality of the former owners and management but intentionally using/relying on the reputation of the former owners to compensate for their not now providing quality customer service. Really, really cheap.

The former Zagg owners who did so well by their customers should have required new owners make it very clear there are new owners new management.

Do NOT use Zagg! They returned my phone to me with black glue all over it, and with the color of my iPhone all scrapped off by the laser. The man told me only afterwards that this happens sometimes, but failed to mention it beforehand. If I had known, I would've never come here.

When i got my phone i registered it on the web site. 3 months later i was going to order a screen protector replacement. First they said it wasn't registered, so i did it again. Put in my order for a replacement and it's 9.98 for shipping plus a 5$ upgrade that you have no choice to decline. Wish i could get a refund. But it is what it is.

Okay I have been on hold for a long time 30+ minutes. The replacement screen I need has been registered although when you click the link it says that "error".
I am calling to get the replacement - unable to access the website with the password set.
So here I sit. Awaiting customer service I have the next 3 days off … how much of that will be dealing with this company? I would not recommend this company for screen savers.

I was pleased to see that Zagg no longer requires us to send back the old cracked screen. I love their products. It was easy to purchase online, easy to install, and that's it! Thanks so much

I should have checked the reviews first, because had bad experiences with Verizon. If it weren't for their coverage, I'd go elsewhere. I never should have trusted their strong recommendation for the ZAGG shield. I need a replacement and it's not in stock. The guy said they'd custom make one, military grade, and I'd get it in 3-4 weeks. It's ridiculous! The customer service person was very pleasant, but I'm very skeptical now.

I have purchased iPhone 14 pro max Gear 4 case. Its broken into two while taking off my phone. I want to order a replacement but ZAGG charges £11.99 for the delivery each time you order for a replacement.

I spoke with customer services via email - Nicolas from their team refused to give me a discounted delivery code so that i can save some money. Nicolas referred me to the terms and conditions while in past I was provided discounted code for the delivery of replacement product.
Nicolas is saying as they have provided me code twice in past like 2 years ago, ZAGG will not give further discount code for reduced delivery. I explained him this was a new product

It is ridiculous to pay £11.99 each time for replacement. Companies like MOUS don't charge you anything.

AVOID and Stay away from ZAGG. Pay £10 extra and buy MOUS cases or any other case with limited warranty so that you can get a free replacement in case of any accident to your case or etc.

UPDATE 6/14/2023:
After posting negative reviews and sending copies to ZAGG, I quickly received my replacement. It should not have to take this extreme action with any company, but they did resolve the complaint.

I have purchased Zagg screen protectors over the years. They do crack and break and instead of going through the process of replacement, I just bought another one for whatever device. They all crack, and I really take care of my possessions. I purchased a Zagg Active Stylus at a small shop at JFK airport, before boarding an international flight in Februrary 2023. The stylus worked as expected and I have been using it. I recently placed in a backpack with overnight stuff, nothing heavy, and the top of the stylus snapped. I decided to try the warranty. I registered the product and requested the replacement. I paid the postage and thought all was okay. I then saw my bank statement that they refunded my postage. I logged on to the website and they cancelled the return. I then went through the exercise of playing phone maze and was helped by a rep who said they needed the original receipt. I explained that I had purchased it at a small shop in JFK airport on my way out of the country and it was such a small receipt that it would be impossible to find, however, I did have the purchase on my bank statement, which showed the purchase price and what shop, but not the item, as it was my bank statement. She said that she would contact her manager to see what could be done. She returned and stated that I could send her a picture of the broken item. I did, with the original box and price tag. She said she could not 100% guarantee that would be enough, but would try. I again gave my credit card for processing. She advised me to see if I could locate the original receipt just in case. I received notice that the return was in process. Then a week later, it was cancelled. This is the last Zagg product I will purchase and I will advise others not to purchase due to inferior quality and hoops one has to jump to even attempt a warranty replacement.

Bought their iPad pencil for a pretty good price, it worked perfect, almost the same as the original Apple Pencil. After three weeks of using it, it broke when I tried to charge it. I know three other people that bought it around the same time as I did and the same happened to them.