ZaggReviews 165

First, they sent me a completely awful screen protector that shattered the moment I tried to use it. Then, to make matters worse, they had the audacity to send me the wrong replacement and refused to let me return it. Do not waste your money. This is unacceptable service!

Purchase items for a new iPhone in mall, prices are not compatible with other purchasing sources some items prices are twice the price from other retailers! Privacy phone screen for example, $59.99 with warranty! Customer will pay additional $12.00 in future when replacing the previous damaged screen purchased from ZAGG!

I purchased this shield from ZAGG. I live in Hawaii…unfortunately buying from ZAGG was a huge mistake. My order date 5/24/24…the supposed delivery date 6/24/24. If I bought something like this from China I would get it shipped faster than ZAGG has. I would not buy these kinds of products from ZAGG.

It is not a "Free Repalcement". And it does not ship in 1-3 business days. I ordered this replacement on April 2,2024 and it is April 24,2024 and I still have not received it. Shame on Verizon for pormoting this company and its product then "washing their hands of it when there is a problem.

I bought a $60 screen protector for a brand new iphone and it broken within a WEEK of purchasing it. When I reached out for my "free" replacement, they told me I'd have to pay $10 for shipping. I've sent 5 lb packages for $10 before, there is no way they can't send it in a padded envelope for near next to nothing cost. Not to mention the product does not cost $60 to make so you would think free shipping would be an option. Customer service could care less and was incredibly unhelpful. I'll make sure no one I know purchases from these people.

I bought a three pack of screen protectors off of Amazon for $7. It has been on my phone for over a month now with no issues. What an absolute joke this company is.

I bought a screen protector supposed to be glass, within the second that it was on it started to peel, and I am not rough with phones. It is garbage 0/10 I would not recommend. I also bought 2 cases at 50$ I figured it would be as good as otter box. Nope I accidently dropped it not even 3 feet and the case is cracked, the quality of the plastic sucks it's as brittle as a light bulb, anytime it gets bumped or accidently bumped it cracks, there are scratches in the protector and the screen protector was 60$ I'm so disappointed in all of the products from this company. I wouldn't recommend at all whatsoever! Do not purchase take it from me go with otter box if you want to have quality products!

I purchased XTR2 glass.for $59.99 + tax, for iPhone 13 pro max., now shield is coming out from the phone (Phone is always kept in case). It is not even an year of purchase. Vendor told me that life time warranty and replacement is free. Now they are asking $9.99 for shipping and handling.

Screen protector cracked in less than a week, you have to pay $12 for shipping with their "lifetime warranty" for a new product you've just already spent $60. Feels criminal to me - they're stealing your money for crap quality products.

I wanted to send Zagg constructive product feedback on their website, but there's nowhere to do it. If anyone from Zagg is reading this: your screen protectors are a great product, but it's too easy to get confused when installing them and put them on upside down. The reason is that the white tab that you peel off first is at the bottom end of the screen. Psychologically, it looks like this end should be aligned with the top of the phone, but it's backwards from what you expect. TWICE I have put a Zagg screen cover on with the notched end at the wrong end because of this. And once it's on, there's no way to fix it without breaking the screen protector.

I recently purchased a ZAGG privacy screen protector for my iPhone 25 pro from T-Mobile, hoping to safeguard my device's screen. However, just three days after installation by a T-Mobile employee, I noticed a crack stretching from the top to halfway down the phone screen.

Given that the ZAGG protector comes with a lifetime warranty, I promptly registered my purchase and submitted a replacement request upon noticing the crack. However, my disappointment escalated when ZAGG informed me of a $10 shipping charge for the replacement. Wanting to avoid this fee, I opted to pick up the replacement from a ZAGG suggested store, only to be informed upon arrival that I'd be charged another $10 for the screen protector itself.

This experience has left me deeply dissatisfied with ZAGG's product and customer service. The replacement process is not as advertised – it's certainly not free, as promised. Moreover, the quality of the screen protector does not justify its hefty $59 price tag. It's disheartening to see a product fail so quickly and under normal usage conditions; I hadn't even dropped my phone.

In conclusion, I cannot recommend the ZAGG privacy screen protector based on my negative experience. It's a costly investment that fails to deliver on its promises of quality and customer satisfaction.

I dropped my phone and the corner broke. I liked the liked zagg glass better. This is not protective at all!

I bought a brand new phone and the invisible shield screen protector at my local phone carrier's store. I had issues with the protector shortly after my purchase. Zagg promised a lifetime warranty. I'd been in contact with them for months trying to get a proper replacement. They sent me some really flimsy plastic. Nothing like I originally purchased. First, they told me that they were out of stock. Then after months of terrible customer service and communication, they told me that they no longer carried the product for my phone because it wasn't popular. Now, I'm out 40+ bucks and no screen protector. They refused to give me a refund since I didn't buy it directly from them, but an AUTHORIZED carrier.

I had to get a replacement glass for my phone It took almost 1 hour on hold because the website was updated and they wiped out my information. Finally got through to someone and ordered my replacement they took the money but NEVER received my new glass so I wasted another 1/2 a day trying to get through to zagg again

Bought it for my iPhone 15 pro max. Chipped in three months, asked for a replacement and being told they're out of stock. However, they're in stock if I try to buy a new one. They're a bunch of crooked scammers. Cant believe ATT&T got me in this.
DO NOT RECOMMEND.

Received a previously opened package with a missing part. I returned the product outside the return window, bc it was a Christmas gift. I returned it right and got a full refund. They earned my trust.

Installation is a nightmare. This is a total piece of plastic film garbage. Don't waste you time with it. Installation is a nightmare and proper installation satisfactorily likely an impossibility.

I ordered the wrong product online. It has not been shipped. There is no way to cancel the order online. I tyried calling the sompany and after 30 minute wait someone picked me up and then hung up on me. Calling them a 2nd time and still on hold. I will send back and tell american express not to pay them. They are really the worst.

The screen protector goes on like garbage. Looks like garbage and the final product is horrible. The bubbles that don't come out, and overall product is horrible. Changed a S22+ and an S23+ and both came out horrible.

Very disappointed. I paid $15 for what I thought was a screen protector. When I opened it, I almost took it back because I couldn't find the product. Turns out, the "screen protector" is just a clear sticker.