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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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My first and last time ordering from Zaful. I spent $95 on 5 bathing suits, and was eligible for free standard shipping. The website clearly outlines that the package will arrive in 12-25 business days to Canada. I ordered my suits and received a shipping confirmation email on May 26th... guess who doesn't have her package yet? The tracking website says my package can't be located. The best part of this story is that they won't help you for TWO MONTHS. No compensation for the inconvenience, and no refund when I asked to cancel my order since it's so late. I honestly feel like I've been scammed.
I did a few orders on Zaful and I absolutely love it. The prices are always very good. It is certainly not the best best quality but for the price, there is nothing bad I can say!
I got my shipment in a little less than two weeks. Some of the items did one of the items did not fit and another was a bit too big. I notified zaful and they refunded me without me even asking for a refund. I am always notified on my shipment and zaful has excelent customer service,
Long story short: my items NEVER arrived and they were no help. They never told me what happened to my package. Ridiculous.
Dear Elaina,
We apologize for this situation.
We are sorry to hear you haven't received your item yet.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Please refer to our terms and conditions about shipping here for more details: http://www.zaful.com/terms-of-use/
We have sent you a ticket and will offer you a solution.
Could you please check and reply to us?
Best Regards
ZAFUL Customer Service
I absolutely love all the items i have bought from zaful. You can get 2 bikinis for the price of a singe top in a normal store! If it doesn't fit? Return it! The staff reply quickly to questions and are very helpful! Definitely recommend!
I used zaful and I am suprised how quick I receved my order. I actually ordered three bathing suits and every pieces was the same as the pictures and so it was what I expected. I was also suprised by the quality of materials because I was expecte that bathing suits that cheap could not be that great but I was actually suprised by the quality of them. Thank you zaful!
I had a great experience with the shipping and everything as it was straight from chins. I expected it to take a long time to ship but it only took about 1.5 weeks to come to Canada. The swim products were good quality material wise and stuff but I found the bottoms to be significantly smaller than the tops. I was unable to wear the bottoms but the tops fit perfectly and are very flattering. I don't regret buying these bikinis because 15 dollars for the top is still a great price. Overall I think it was my mistake that I didn't size up. I will probably order more bikinis in the future and I will make sure to order a bigger size. Great experience overall.
The website is great! ALl the clothes are pretty and with really good quality, the shipping delay a little, but without that everything was great! I would really recommend buying here! My favorite store by far
Up until now I have ordered 4 dresses, one romper, one blouse and one skirt on Zaful, the only item with which I haven't been satisfied at all was the skirt. Bad material, stiff and plastic-looking, not to mention that there was no lining whatsoever so it was see-through. Two of the dresses were not so well sown, but overall nice - the sunflower pattern is an eye-catcher. I did like all the rest and found the quality good, being especially impressed with the last two dresses I bought. They are gorgeous and look expensive, good quality material and well sown. The delivery takes quite a long time to Germany, but that's normal. I will definitely order again, it's one of my favourite online shopping sites, since items are not pricey and quality is usually ok/ very good.
I now order my summers clothes only on Zaful! I love it and the clothes are amazing and also swimwear! Dont forget to look at the feedbacks they are very helpful to know if the clothes fit good! Mine are perfect thank you zaful!
I have ordered from zaful on countless occasions and have never had a single issue. The shipping usually takes a week and a half, similar to many other companies. What I love about zaful is their clothing pieces are always up to date with the most current trends and come with such an affordable pricetag. The quality of clothes are also great, which I understand can be a big concern when it comes to a cheap pricetag, however zaful preservers through! All around great company.
ZAFUL is my favourite online store to order from! I've ordered numerous times and my orders have always come in quick and everything is always great quality for a reasonable price. I've never had a problem with sizing since so many shoppers post pictures of the items when they receive them. ZAFUL also has a great point system where they offer discounts the more you shop or visit the website or app! Overall, a super great online store. I definitely recommend!
I have ordered twice from Zaful. The first time, it took a few weeks to come in and was no big deal. The second time was 2 weeks ago and it still has not come into the U.S. yet. Other than that, I absolutely love all of the products (and he prices) that I have received, other than slight sizing issues here and there that are expected with ordering online. Overall great products if you are willing to wait for an unknown amount of time to receive your stuff.
The package came to me very quickly. Things I got idelane. Beautiful and such as the view. Good quality and packed so that nothing breaks.
So far I have loved pretty much everything I've ordered from Zaful. Sizing can be pretty tricky so pay close attention to the reviews on the site. But other than that cute clothing at affordable prices!
I will continue to buy from Zaful! I like the way their suits fit and I am able to get three suits for the same amount I would normally spend on one suit! The only issue I had was with delivery. I ordered three suits and two of the suits were delivered about two weeks after I ordered them, however, the third suit did not. The suit ended up arriving a few weeks later and fit perfectly!
I had an awesome experience with Zaful! I ordered a dress from there, it arrived in 2 weeks without any trouble. It was packaged well, the quality was wonderful (though the dress is a bit tight around the shoulders, but it stretches out after one wear, so it's not uncomfortable). The Customer Service was so friendly and kind, they easily changed the size when I asked! I definitely recommend this website!
The great thing about Zaful is that there is almost always a sale or discount codes that you can use. There are always clothes and the presentation of the items that they are selling is really nice. People often complain about the quality of an item that they've bought from here, but I always find that reading up on all of the reviews before buying something really helps.
Best site ever. Cant find any better tops or sweaters anywhere. I like the quality and the service who answers me immediately every time so i wont have to wait for any issue
Had difficulty with the website regarding returning an item and it took a while for them to respond, but once they did they were very kind and helpful.
Also very happy with the clothes I got
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Amanda,
We sincerely apologize for this delivery issue.
There may be some delays between scanning events and the website' s updates.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Please refer to our terms and conditions about shipping here for more details: http://www.zaful.com/terms-of-use/
We have sent you a ticket and offered you a solution.
Could you please check and reply to us?
Best Regards
ZAFUL Customer Service