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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Canada
1 review
1 helpful vote
Follow Amanda C.
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My first and last time ordering from Zaful. I spent $95 on 5 bathing suits, and was eligible for free standard shipping. The website clearly outlines that the package will arrive in 12-25 business days to Canada. I ordered my suits and received a shipping confirmation email on May 26th... guess who doesn't have her package yet? The tracking website says my package can't be located. The best part of this story is that they won't help you for TWO MONTHS. No compensation for the inconvenience, and no refund when I asked to cancel my order since it's so late. I honestly feel like I've been scammed.

Date of experience: July 6, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Amanda,
We sincerely apologize for this delivery issue.
There may be some delays between scanning events and the website' s updates.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Please refer to our terms and conditions about shipping here for more details: http://www.zaful.com/terms-of-use/
We have sent you a ticket and offered you a solution.
Could you please check and reply to us?
Best Regards
ZAFUL Customer Service

Canada
1 review
0 helpful votes
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I did a few orders on Zaful and I absolutely love it. The prices are always very good. It is certainly not the best best quality but for the price, there is nothing bad I can say!

Date of experience: July 4, 2018
Jamaica
1 review
1 helpful vote
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Zaful is Awesome
July 4, 2018

I got my shipment in a little less than two weeks. Some of the items did one of the items did not fit and another was a bit too big. I notified zaful and they refunded me without me even asking for a refund. I am always notified on my shipment and zaful has excelent customer service,

Date of experience: July 3, 2018
California
1 review
1 helpful vote
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Long story short: my items NEVER arrived and they were no help. They never told me what happened to my package. Ridiculous.

Date of experience: July 3, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Elaina,
We apologize for this situation.
We are sorry to hear you haven't received your item yet.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Please refer to our terms and conditions about shipping here for more details: http://www.zaful.com/terms-of-use/
We have sent you a ticket and will offer you a solution.
Could you please check and reply to us?
Best Regards
ZAFUL Customer Service

Canada
1 review
0 helpful votes
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Quality!
July 4, 2018

I absolutely love all the items i have bought from zaful. You can get 2 bikinis for the price of a singe top in a normal store! If it doesn't fit? Return it! The staff reply quickly to questions and are very helpful! Definitely recommend!

Date of experience: July 3, 2018
Canada
1 review
0 helpful votes
Follow Genevieve M.
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I used zaful and I am suprised how quick I receved my order. I actually ordered three bathing suits and every pieces was the same as the pictures and so it was what I expected. I was also suprised by the quality of materials because I was expecte that bathing suits that cheap could not be that great but I was actually suprised by the quality of them. Thank you zaful!

Date of experience: July 2, 2018
Canada
2 reviews
0 helpful votes
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Great experience
January 26, 2019

I had a great experience with the shipping and everything as it was straight from chins. I expected it to take a long time to ship but it only took about 1.5 weeks to come to Canada. The swim products were good quality material wise and stuff but I found the bottoms to be significantly smaller than the tops. I was unable to wear the bottoms but the tops fit perfectly and are very flattering. I don't regret buying these bikinis because 15 dollars for the top is still a great price. Overall I think it was my mistake that I didn't size up. I will probably order more bikinis in the future and I will make sure to order a bigger size. Great experience overall.

Date of experience: July 2, 2018
Mexico
1 review
0 helpful votes
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Zaful
July 2, 2018

The website is great! ALl the clothes are pretty and with really good quality, the shipping delay a little, but without that everything was great! I would really recommend buying here! My favorite store by far

Date of experience: July 1, 2018
Germany
1 review
1 helpful vote
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Up until now I have ordered 4 dresses, one romper, one blouse and one skirt on Zaful, the only item with which I haven't been satisfied at all was the skirt. Bad material, stiff and plastic-looking, not to mention that there was no lining whatsoever so it was see-through. Two of the dresses were not so well sown, but overall nice - the sunflower pattern is an eye-catcher. I did like all the rest and found the quality good, being especially impressed with the last two dresses I bought. They are gorgeous and look expensive, good quality material and well sown. The delivery takes quite a long time to Germany, but that's normal. I will definitely order again, it's one of my favourite online shopping sites, since items are not pricey and quality is usually ok/ very good.

Date of experience: July 1, 2018
France
1 review
0 helpful votes
Follow Lea B.
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I now order my summers clothes only on Zaful! I love it and the clothes are amazing and also swimwear! Dont forget to look at the feedbacks they are very helpful to know if the clothes fit good! Mine are perfect thank you zaful!

Date of experience: July 1, 2018
Illinois
2 reviews
0 helpful votes
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Great company
July 2, 2018

I have ordered from zaful on countless occasions and have never had a single issue. The shipping usually takes a week and a half, similar to many other companies. What I love about zaful is their clothing pieces are always up to date with the most current trends and come with such an affordable pricetag. The quality of clothes are also great, which I understand can be a big concern when it comes to a cheap pricetag, however zaful preservers through! All around great company.

Date of experience: June 30, 2018
Canada
1 review
0 helpful votes
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ZAFUL is my favourite online store to order from! I've ordered numerous times and my orders have always come in quick and everything is always great quality for a reasonable price. I've never had a problem with sizing since so many shoppers post pictures of the items when they receive them. ZAFUL also has a great point system where they offer discounts the more you shop or visit the website or app! Overall, a super great online store. I definitely recommend!

Date of experience: June 30, 2018
Minnesota
1 review
0 helpful votes
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I have ordered twice from Zaful. The first time, it took a few weeks to come in and was no big deal. The second time was 2 weeks ago and it still has not come into the U.S. yet. Other than that, I absolutely love all of the products (and he prices) that I have received, other than slight sizing issues here and there that are expected with ordering online. Overall great products if you are willing to wait for an unknown amount of time to receive your stuff.

Date of experience: June 30, 2018
Poland
1 review
0 helpful votes
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I love it.
July 1, 2018

The package came to me very quickly. Things I got idelane. Beautiful and such as the view. Good quality and packed so that nothing breaks.

Date of experience: June 29, 2018
North Carolina
1 review
0 helpful votes
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So far I have loved pretty much everything I've ordered from Zaful. Sizing can be pretty tricky so pay close attention to the reviews on the site. But other than that cute clothing at affordable prices!

Date of experience: June 28, 2018
Indiana
1 review
0 helpful votes
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Great suits
June 30, 2018

I will continue to buy from Zaful! I like the way their suits fit and I am able to get three suits for the same amount I would normally spend on one suit! The only issue I had was with delivery. I ordered three suits and two of the suits were delivered about two weeks after I ordered them, however, the third suit did not. The suit ended up arriving a few weeks later and fit perfectly!

Date of experience: June 28, 2018
Hungary
1 review
0 helpful votes
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Awesome!
June 28, 2018

I had an awesome experience with Zaful! I ordered a dress from there, it arrived in 2 weeks without any trouble. It was packaged well, the quality was wonderful (though the dress is a bit tight around the shoulders, but it stretches out after one wear, so it's not uncomfortable). The Customer Service was so friendly and kind, they easily changed the size when I asked! I definitely recommend this website!

Date of experience: June 27, 2018
Latvia
1 review
0 helpful votes
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The great thing about Zaful is that there is almost always a sale or discount codes that you can use. There are always clothes and the presentation of the items that they are selling is really nice. People often complain about the quality of an item that they've bought from here, but I always find that reading up on all of the reviews before buying something really helps.

Date of experience: June 27, 2018
Greece
1 review
0 helpful votes
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Best
June 28, 2018

Best site ever. Cant find any better tops or sweaters anywhere. I like the quality and the service who answers me immediately every time so i wont have to wait for any issue

Date of experience: June 26, 2018
Germany
1 review
4 helpful votes
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Had difficulty with the website regarding returning an item and it took a while for them to respond, but once they did they were very kind and helpful.
Also very happy with the clothes I got

Date of experience: June 26, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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