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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I've heard about Zaful since forever and that one day, i decided to give it try. I got a mix of clothes, accessories and a beauty item. The order came in about a month which is fair enough considering my country, everything was as described except one top that was slightly big but nothing too dramatic still wear it all the time and receive lots of compliments on it. So, I'd say i was very pleased with my experience and definitely gonna purchase more from the website.
I should have ordered a size up. I did love the one that fit but it also took over 2 months to receive my one bathing suit.
The products are amazing, the promotions too
Customers service is so fast and helpful i am literally in love with zaful
NO COMPLAINS AT ALL
The quality of the products are out of this world I ordered 16 bikinis already and none of them are of a bad quality, they are amazing
It was my first time using this website but I had my eye on it for a very long time. I got three tops that came earlier than I had anticipated and I was not disappointed though one of the items were smaller than I was expecting. Still, I was very pleased with my experience and would like to purchase items from the site again in the near future.
I spent 100 euros on this website and I will never shop here ever again bloody terrible!, it said over 99 euros and you have free delivery? And then I completed my order and as it was dispatched I got charged 30 euros! Delivery cost? Or it would be sent back and I didnt want to return my clothes because the return policy is terrible and I would never have got my money back, complete waste of time, terrible quality and I got charged for item
I never even received!? Over all very dissapointed want a refund for what I never revcieved but apparently paid for... terrible.
Dear Lucy,
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
Taxes are charged by local Customs Offices and local country regulations are beyond our control.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/
I have followed up your case and our team has solved it for your in the ticket. Can you please send us your reply?
We will provide you with an effective solution.
Best Regards
ZAFUL Customer Service
I bought a romper and shirt dress from Zaful. I always wanted a romper but never purchased one because they were expensive but finally got the chance when I found one on this site. I wore it to my aunts baby shower and it was so comfortable. The shirt dress I got is warm and is perfect for a winter dress or a warm nightgown to sleep in. The material is soft and isn't itchy at all, which is very important to me because certain fabrics I find bothersome. Shipping did not take long at all and my order was processed pretty quickly. I have ordered many times before and will continue to order. I recommend checking out their jackets too because I love the ones I have purchased.
The lace trim cami is the perfect simple black crop top. It has an elastic bottom so it can fit snug on any body type. It is light weight and the lace trimming at the v-line is the perfect accent for formal or casual wear!
I bought three swimsuits (champagne campaign), one black, one red, and one blue and they were all in great condition. The material didn't feel cheap, it was like a regular swimsuit that you would buy in store, but for half the price. I was scared that the material would be too thin or in bad condition since the price was really cheap, but it wasn't. Shipping does take a while, but it is expected since it is being shipped from China and they have to get all of the products together. (Sometimes they end up sending a partial order, so not everything is sent at the same time, but everything does get sent). Overall the products that I bought this time (my first time using this site) were great! I do recommend buying them in advance so you can get them by the time you need it.
Return are near impossible which you'll have to do cause sizes are incorrect over priced for quality
Dear Brooke,
We apologize for this situation.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We regret that the products did not meet your expectation.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We have sent you a ticket and will offer you a solution, please check and reply to us.
We look forward to hearing from you soon.
Best Regards
ZAFUL Customer Service
The Snakeskin Halter Bikini I ordered has this amazing buttery soft material and the print is super cute too. Shipping did not take long at all and it came in the best little packaging. I would definitely recommend Zaful to anyone!
I bought two bikinis from Zafulin 2017. They arrived reasonably quickly considering I live in New Zealand. My bikini was a good colour and good quality but the bottoms were made with bad proportions, There wasn't enough fabric to cover anything and the lining made the bottoms thick and often the lining showed. Despite this, I enjoyed the style and material of the top. My second bikini was again ill fitting in the bottoms, however the top was very pretty and I got a lot of wear out of it.
Dear Honor,
Thank you for your important feedback.
Based on your feedback we will strive to improve our products.
We look forward to offering better products and services to you.
I have followed up your case and our team has solved it for your in the ticket. Can you please send us your reply?
Once again, we apologize for any inconvenience caused.
Best Regards
ZAFUL Customer Service
Zaful is great! I have loved all of the swimsuits I have ordered and I got them for a great price! The swimsuits also arrived sooner than I thought they would.
Zaful is a very correct company. The items quality is very good and a colorful. I have M size, all of these are real to size. The Items is look like a rich. Not cheap. :) I'm perfectly satisfied. Shipping is super speedy. I live in Europe and i waiting maybe 5 days. Very very good. Thank you.
I purchased 4 swimsuits in January and received only one very late in February. It is now July and I have never received my suits ($62 dollar worth) and they have begun to ignore my emails to customer service even though theyre site says within 24 hours. They customer service telephone no longer works. I have never be refunded or given my items.
Dear Lili,
Thank you for raising this issue.
We have sent your package out on Feb 1,2018.
According to the shipping website the package has been delivered Feb 28,2018.
My colleague has replied to you on April 212018 via ticket AT180403075066.
Please refer to our terms and conditions about shipping here for more details: http://www.zaful.com/terms-of-use/
We have sent you a ticket and will offer you a solution.
Please reply to our message via the ticket system.
Best Regards
ZAFUL Customer Service
I have ordered last summer, May 2017, some swimsuits from Zaful and I was very so surprised by the quality of the products. As they can be washed and the color still remains in, there are no loose threads and the material doesn't look cheap at all, on the contrary, it is made out of a very good one. To be honest, in my first order I only ordered 2 products, but that was out of fear, so now I am coming back and I definitely encourage you to have full confidence with Zaful. The delivery time is as specified, depending on which option you are taking, fast delivery, normal, etc. My products arrived on time.
Good luck and enjoy this lovely website!:)
Enjoy the
Recently I ordered some items from Zaful. It wasn't my first order, but the biggest one. I bought 2 swimwears, 4 dresses, 1 romper.
It was separated in 2 parcels. First parcel arrived very soon (shipping method: NLPOST1), but second one took some time (shipping method: BERAMHQ), and made me wait, and it is only one unpleasant point.
For the price all of items have a good quality, but especially swimwears.
I have S size, all of these are real to size. But two of dresses were for my mom, both have L size, and one of them doesn't fit at all and it is a little bit confusing.
Anyway, I'm definitely gonna make other orders and will recommend to my friends.
Never got refund, previous emails has no content anymore they deleted all emails about return. They charged me for two dresses and one of the Items never arrived. Stay away from them!
Dear Marina,
We apologize for this situation.
30 Day Returns Warranty
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/
My colleague has confirmed this issue for you via ticket on June 13 2018. However we have not received your reply. Please kindly log into ZAFUL account to view the message we sent you.
We have offered a solution for you. Please reply to our message via the ticket system.
Best Regards
ZAFUL Customer Service
I am not sure how the other reviews on here are bad because personally my experience was rather pleasant on zaful. The first time I bought 3 bathing suits and (2) of the products were not fitting, and they refunded me within 5 working days without having to return the bathing suits. The third purchase I had, two of the dresses were a little too big, but they gave me compensation points for them. Frankly, my experience was rather a pleasant one here.
About their products, I think the quality matches the prices they have up. Iv never receive a defect item or missing on all 3 separate purchases.
The delivery timing was also fair, and quite fast.
So up to date I do not have any problems as far as Zaful is concern.
I order a one piece bathing suit, brushes, and eyelash curler, a cap, etc. Im completely in love with the cap, i mean is the best qualitiy ever, its so cute i just wear it everyday, the bathing suit is so flattering, i have recieved a lot of compliments because of it, it was like bay watch. The eyelash curler is the best ive had in my life.
This business is awesome and has improved over the years, shipping times to New Zealand have become quicker and quality has always been decent. The prices are the best thing about this website for me
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Danielle,
We apologize for any inconvenience caused.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please allow us to explain that the total delivery time = processing time + shipping time.
For more details on shipping, please click here: http://www.zaful.com/shipping-info/.
I have followed up your case and our team has solved it for your in the ticket.
We will provide you with an effective solution.
Once again we are sorry for any inconvenience.
Best Regards
ZAFUL Customer Service