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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I was initially a little bit hesitant about ordering from zaful, after reading some reviews on a few different places, but I went ahead and ordered anyway. My order only took 12 days to arrive in Easter Canada, which really shocked me! I was expecting much longer. And the quality of the swim wear is fantastic! Exactly the same as any other swim $#*! I've ever owned, seems like strong, durable material. I will definitely be ordering from zaful again in the future!
I love shopping. Zaful sells exactly the models I want. Colorful and very cheerful. They send it all over the world. It is wonderful
Dear Hayriye,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Best Regards,
ZAFUL Customer Service
Zaful is my favourite online store.
I have never had a problem with this store and i love that theres plus size clothing.
Dear Ariana,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Best Regards,
ZAFUL Customer Service
I've ordered a bikini from Zaful and was a bit uncertain of the outcome, for me being a busty girl and usually finding hard times when buying swimsuits. Well, this wasn't the case! Of course, I've looked for a top who seemed bigger than the others, but I wasn't expecting to be that good! It fits perfectly and also provide a great support, and the bottom is as cute as the top.
Dear Valentina,
Thank you for your kind review about ZAFUL.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best Regards,
ZAFUL Customer Service
The order did take a little long to be completely honest but it was totally worth it. The fabric of the bathing suit i ordered was amazing. It really doesn't look cheap whatsoever. For the price it is more than worth it. I would definitely recommend to anyone who doesn't want to spend much on clothes. It was a great experience and I definitely plan on shopping again.
Dear Vanessa,
We would like to thank you for your comment about ZAFUL.
We always try our best to please our customers and offer the best service possible.
Have a nice day!
Best Regards,
ZAFUL Customer Service
ZAFUL clothing is amazing! Every thing is reasonably priced and fits perfectly. Their customer service is also great. They helped me with an issue you I had in a very quick and great way. I love the clothes I bought and would buy there again!
Dear Ashley,
Thank you for taking the time to give us feedback.
We look forward to seeing you on Zaful. Com again soon.
Best Regards,
ZAFUL Customer Service
I love Zaful because I can shop for clothes in the safe knowledge that what I see on their website is what I'm going to get. Whenever I have questions, their customer service is quick to reply and helpful. They also frequently have discounts on their website so you don't spend a fortune while getting a few items. They provide information on the sizing so I've never got anything wrong. Online shopping is the future and Zaful is a great example of it.
Dear Bernadett,
We appreciate that you took the time to write a review.
We hope to see you again on Zaful.com soon!
Have a nice day!
Best Regards,
ZAFUL Customer Service
Zaful is my favourite online store. The site features affordable clothing with a good quality for the price. It's not one of those websites where you think you're buyng something and then you get someting completly diferent. When you shop at Zaful you can be 95% sure everything is going to be ok. You just need to be aware of the sizing. From my experience almost everything runs a bit small. Bikinis are one exception, always true to size and amazing quality. The costumer support service is amazing, they give fast feedback with real solutions for any issue you might have.
Dear Patricia,
Thank you for your friendly review.
We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best Regards,
ZAFUL Customer Service
The materials may not always be the best quality but the products usually look great! They always have a lot of deals going on and the customer service is very good. The website is a little bit overwhelming because of the sheer volume of products that they sell. They also give points every time you log in and those points can go towards reducing the price of what is in your shopping cart.
Dear Angela,
We appreciate that you took the time to write a review.
Our customer service is always available to help customers to solve any issues.
If you have any further question, please feel free to contact us.
We would like to help you solve at any time.
Best Regards,
ZAFUL Customer Service
I have been trying to submit a ticket to get an exchange but the site will not allow me to type in an order number. I don't understand why they make it so difficult.
Dear Ulana,
We apologize for this situation.
According to your mentioned problems, please provide us with a screenshot of this issue.
For the exchange issue, I have followed up your case and our team has solved it for your in the ticket. Can you please send us your reply?
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/
Once again, we apologize for any inconvenience caused.
Best Regards
ZAFUL Customer Service
Zaful is one of my favourite online store to shop at! I have ordered twice from them. A nice knit sweater with some jewellery, and the second time, a bathing suit with a matching shorts set! I had no problems with my orders each time and the shipping time is great! I definitely would and do recommend shopping at Zaful!
Dear Trin,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Best Regards,
ZAFUL Customer Service
I ordered a swimsuit for my 16 year old daughter and when she tried it on she said it was to cheeky. When I reached out to the company they said I had to take a picture and send it to them WHAT? I don't think so. Won't be ordering from here again
Dear Chante,
We are sorry to hear that you are not satisfied with your order.
We always aim for our products and service to meet our customer's satisfaction.
I have followed up your case and our team has solved it for your in the ticket. Can you please send us your reply?
Thank you for your understanding.
Best Regards
ZAFUL Customer Service
I did the buy 3 get one free in May, it's now August and I didn't receive 3 of them. The one I did get came separately and damaged.
Dear Sarah,
We apologize for any inconvenience caused.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please review our detailed return policy here: http://www.zaful.com/returns/
Please allow us to explain that the total delivery time = processing time + shipping time.
For more details on shipping, please click here: http://www.zaful.com/shipping-info/.
We have solved this issue via the ticket, we look forward to your reply.
We will do our very best to assist you.
Best Regards
ZAFUL Customer Service
Ordené 4 piezas en mi primer pedido, y estoy feliz con cada una de ellas! La calidad es excelente, aunque en algunas prendas esperaba más, no me decepcionaron. Las tallas son adecuadas, y las prendas tal cuál se muestran en la imagen. El envío fue rápido, y a pesar de que una prenda me la retuvieron por falta de stock, no tardaron en hacérmela llegar. Debo destacar que su atención al cliente es INCREÍBLE. Estoy segura que en cualquier inconveniente que pudiera tener, Zaful me brindaría su ayuda en seguida. Recomiendo esta tienda en línea porque además de tener diseños maravillosos, es económica. Me encanta.
Dear Mariela,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Best Regards,
ZAFUL Customer Service
I have ordered two different times from Zaful, and each time the clothes looked just as pictured. The quality was above my expectations for an online store with such affordable prices. I love every one of the pieces I ever ordered from them. The only concern I will mention is that the sizing will be a little off sometimes since it is international sizing, but nothing in my experience was too big or small to the point where I couldn't still wear it. Some of my pieces even fit me just right, it just depends on the piece as well as your body, and reading the product reviews definitely help with that. I will be ordering from Zaful again, especially thanks to their points system where you can easily earn coupons/money off by purchasing, reviewing, and even just browsing the site.
Dear Nasya,
Thank you for your kind review about ZAFUL.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Have a nice day!
Best Regards,
ZAFUL Customer Service
I have now made two purchases from Zaful and I've been very happy about my items. The quality of the bikinis are great and the time for shipping is pretty quick! Its also around $15 for a bikini set, which is super cheap. There was one item where it was too big for me and customer service handled it and sent me a new one. I love shopping here. Its my go to for bikinis now!
Dear Jessica,
Thank you for your kind review about ZAFUL.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Have a nice day!
Best Regards,
ZAFUL Customer Service
I ordered 7 pieces from zaful and received express shipping because my order was over a certain dollar amount. I received the package on time and in one piece, i got everything I ordered and it all looked just like the pictures and fit perfect! Will be shopping with them again soon
Dear Anaya,
Thank you for your kind review about ZAFUL.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best Regards,
ZAFUL Customer Service
Zaful has great material clothes. Everything fits perfectly and if you have Z-me account you can collect Z points and turn them into the money and also there are lots of cupons and giveaway stuff! Customer service is helpful and gentle!
Thank you my zaful <3
I love my bikini. The color is bright, the material is extremely soft, good quality, and comfortable. The deals I got from Zaful were so great and the expected delivery was accurate. Overall love the product, the company, and the website.
I went by Zaful's size chart and most of my items I ordered fit me well. They are all true to size, same as photo shown, and fabric is comfortable. I did standard shipping and my order came within a week. One of the rompers didn't fit me and Cristina was able to get me a full refund without sending the item back. Their customer service was excellent because they respond within few hours.
Dear Mimi,
We appreciate that you took the time to write a review.
Thank you for your feedback, we will submit this problem to our related colleagues and improve it in the future.
If you have any further question, please feel free to contact us.
We would like to help you solve at any time.
Best Regards,
ZAFUL Customer Service
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Jess,
Thank you for your friendly review.
We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best Regards,
ZAFUL Customer Service