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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Greece
1 review
0 helpful votes
Follow Argyro T.
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The best store
September 21, 2018

Hello world!
I just want everyone to know how good this store is. They are exact about shipping time and the time that your parcel arrives. Also, they always have discounts, which are the best! I personally had ordered thee times and i got exactly what i ordered. Moreover, they have a great stuff, how is always there to help you out by chatting.
I recommend Zaful 1000%! Try it!

Date of experience: September 18, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Argyro,
Thank you for your friendly review.

We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.
Best Regards,
ZAFUL Customer Service

Sri Lanka
1 review
0 helpful votes
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At first, I was afraid to try them out not knowing how will it be. But after ordering my 1st swimsuit, I loved the whole experience. Clothing is of great quality, timely delivery and sizes are perfect on me. Really love their collection, so much to choose from. Also if you get lucky for discounts it's all worth the money you spend.

Their customer service is also great, because they will always attend to your questions, with replies made on time.

Thanks Zaful, I will continue to shop with you.

Date of experience: September 17, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Lakshani,
Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.
Best Regards,
ZAFUL Customer Service

California
1 review
0 helpful votes
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Amazing
January 26, 2019

I recently bought a few swimsuits on Zaful and they fit me perfectly. They were all true to size and the colors were how they appeared online. I have worn them to the beach, pools, and washed it numerous times and the color and material has not changed. Very high quality clothing for an affordable price. Love all the cute products and constantly recommend to my friends.

Date of experience: September 17, 2018
California
1 review
0 helpful votes
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What not to love!
September 17, 2018

Although it sucks the item is not in stock after I ordered, zaful team responded quickly to my issue. I appreciate their customer service. The quality and price for their clothes are what keeps me buying.

Date of experience: September 14, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Sharon,
Thank you for taking the time to write a positive review about your shopping experience.

We really appreciate it.
Best Regards,
ZAFUL Customer Service

Greece
1 review
0 helpful votes
Follow Xristina K.
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Zaful is a great online shopping store. It has great quality and the designs are beautiful and fashionable. One thing that it has and is really helpful, is the reviews. If you want to buy from Zaful, you should definitely see the reviews. They have pictures and every item has size guard which is very useful. However, the only thing that kept me from rating it with 5 stars is the shipping that it is not fast at all (shipping to Patras, Greece). I believe that this is the only issue that needs to be solved in order to become the best! I will be definitely buying from Zaful again because I really love this website and I have already recommend it to my friends!

Date of experience: September 14, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Xristina,
Thank you for taking the time to give us feedback.

ZAFUL offer standard or express shipping, which vary in shipping times.

For shipping methods, please click here: http://www.zaful.com/shipping-info/.

Thank you for your kind support.
Best Regards,
ZAFUL Customer Service

Croatia
2 reviews
0 helpful votes
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Great quality
September 15, 2018

I've ordered a few times from Zaful and I am very satisfied with my purchases. I got great quality cloathes for less money than I would pay in some other stores. I had no issues with this site or my orders. I had to wait a month or so to get my things delivered, but that is okay. I will order again definitely.

Date of experience: September 14, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Ana,
Thank you for your kind review about ZAFUL.

We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!
Best Regards,
ZAFUL Customer Service

Singapore
1 review
0 helpful votes
Follow Sangeeta N.
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I've ordered from Zaful several times now. The items always arrive on time or even earlier than expected - who wouldn't love that? Their customer service is also very responsive and very helpful. I requested for a change in address on an order and it was done instantly and didn't delay my delivery time at all. LOVE! <3

Date of experience: September 13, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Sangeeta,
We appreciate that you took the time to write a review.

We hope to see you again on Zaful.com soon!

Have a nice day!
Best Regards,
ZAFUL Customer Service

Alabama
1 review
0 helpful votes
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I love shopping on ZAFUL
September 15, 2018

I have purchased many swimsuits on zaful.com and I have been absolutely thrilled with every single one! The prices are very cheap but the material on these suits feels high quality and they are very comfortalbe and unbelievably flattering and cute. Not only am I impressed with the prices and qulality of their products I am also pleased with their customer service! Zaful has been incredible fast and professional when it has come to any problems, questions, and concerns I've had. I would definitely reccommend this company to my friends and family.

Date of experience: September 13, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Taylor,
Thank you for your kind review about ZAFUL.

We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!
Best Regards,
ZAFUL Customer Service

Canada
1 review
1 helpful vote
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Horrible customer service.
September 15, 2018

So first of all they hung up on me when I asked to speak to a manager or someone who would be able to help me further. The clothes are cute but they are very cheap. I understand you get what you pay for, however; it costs money to ship into Canada even if you spend enough to get their "free shipping". They sent my order on two separate shipments and the first one cost me $36.00 to go through customs. They know that there is a charge to go through customs to get into Canada and do not mention that. I don't mind paying the fee once but when they send my order in two separate shipments so that I have to pay it twice, no thanks. Definitely not for their cheap products that will fall apart after a I wear them a couple times. They will not refund me for the clothes and said that it's my loss and they will be destroyed as they were hanging up on me. I was not rude to the person on the phone either. I understand hanging up on me if I was but that was not the case. I definitely do not recommend shopping on this site. Stick to reputable shopping sites. Lesson learned.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 12, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Atlan t.

We apologize that you have had issues with import tax.

Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).

In some cases we will ship out the items seperate packages to make it easier for shipping.

We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?

Thank you,

Best Regards,
ZAFUL Customer Service

Spain
3 reviews
1 helpful vote
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As always happy
September 13, 2018

I'm really happy about my recent order, as always! The quality is good and the designs are really cute and fashionable. Will be buying from them again because I really love this website. Highly recommended!

Date of experience: September 12, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Montse,

Thank you for your kind review about ZAFUL.

We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best Regards,
ZAFUL Customer Service

New York
1 review
0 helpful votes
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Cute Fashion For Cheap!
September 13, 2018

I am big on ordering online. For the most part I know my sizing and it works. Zaful has a lot of trendy items for much cheaper than most retailers. When something maybe doesn't fit me, I'll have it altered (either by a pro or I'll do it myself). If I'm ordering for my vacation I always order from all sites at least 3 weeks in advance, save yourself the headache! Other than that Zaful's customer service has been very responsive with all issues, I get plenty of coupons every week that CAN be used along with the deals on their sites they have almost everyday. It's fashion on a budget and I love it. Yes the shipping may be a bit slower but I'll take it if it means paying way less than local stores. Once my package hits the U.S. it gets delivered right away via local courier.

Date of experience: September 12, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Julissa,
Thank you for your friendly review.

We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.
Best Regards,
ZAFUL Customer Service

Lithuania
1 review
0 helpful votes
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Great!
September 13, 2018

I was bit concerned ordering from zaful at first, because I thought there won't be good quality for such price. However, it was a peasant surprise when I got very expensive-looking product. Sizing also accurate. Will order again!

Date of experience: September 12, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Martyna,
Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.
Best Regards,
ZAFUL Customer Service

GB
5 reviews
3 helpful votes
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This American company is great to deal with ESPECIALLY CUSTOMER SERVICES. Unlike Lightinthebox where you have to have aCOMPUTER WHEN RETURNING ITEMS. EVEN WHEN THEY SEND YOU THE WRONG ITEM 3 TIMES

Date of experience: September 11, 2018
Canada
1 review
0 helpful votes
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Never disappoints!
September 11, 2018

I've ordered multiple times on Zaful so decided to share my experience in case anyone was worried by negative reviews, i'm in Canada and I receive my items in aprox a week, never have they messed up an order and never have I failed to receive any of my purchased items. Their customer support is also very friendly sending you tracking updates and making sure you've received everything. The clothes are cute and the quality is impressive for the prices, would buy again!

Date of experience: September 10, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Courtney,
Thank you for taking the time to write a positive review about your shopping experience.

We really appreciate it.
Best Regards,
ZAFUL Customer Service

Philippines
1 review
1 helpful vote
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My new obsession!
September 11, 2018

Zaful is the first site I've ever used to buy clothes and I can honestly say that I LOVE it! I ordered multiple items for my first order and love how they all turned out. They even arrived a few days ahead of time!

Absolutely no issues with the site and their support has been SUPER helpful!

Definitely recommend!

Date of experience: September 10, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Angelica,

Thank you for your kind review about ZAFUL.

We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best Regards,
ZAFUL Customer Service

California
1 review
0 helpful votes
Follow Caresse Z.
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My first purchase from zaful in March 2018 took a while to get to Los Angeles (about a month), but regardless of the wait I ordered from here again in June because I loved the clothes so much. I was pleasantly surprised since then they have really stepped up their game. My clothes only took about a week to get to me this time. I love that there are SO many different styles to choose from. Tons of customers write reviews on the sites, so that is super helpful for deciding what size and color to get! I've recommended zaful to all my friends and they love it as well.

Date of experience: September 8, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Caresse,
We would like to thank you for your comment about ZAFUL.

We always try our best to please our customers and offer the best service possible.
Have a nice day!

Best Regards,
ZAFUL Customer Service

Colombia
1 review
1 helpful vote
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Me gustaría que ampliarán las tallas de los pantalones (blue jean) y short ya que los Blue jeans que pedí ninguno me quedo bueno así que los done a la caridad pero me reemplazaron el dinero de verdad es una app que no sólo tiene muy buenos productos la verdad la Atención al cliente es muy buena y eficaz siempre resuelven tus dudas y preguntas realmente amo todo sus productos soporte técnico, atención al cliente todo

Date of experience: September 7, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Anna,
Thank you for taking the time to give us feedback.

We look forward to seeing you on Zaful. Com again soon.

Best Regards,
ZAFUL Customer Service

New Zealand
1 review
0 helpful votes
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I highly recommend buying products from ZAFUL. This is a great clothing website and is really easy to navigate. All of the swimwear if of high quality, really great prices and looks amazing. It is comfortable to wear and has reliable sizing. The shipping is free and does not take too long which is great. I will definitely order form here again.

Date of experience: September 7, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Jamie,
We appreciate that you took the time to write a review.

We hope to see you again on Zaful.com soon!

Have a nice day!
Best Regards,
ZAFUL Customer Service

California
1 review
0 helpful votes
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Clothes are super cute!
September 9, 2018

I have bought two items from Zaful and haven't experienced any issues. I think it's a great website to shop from because their clothes are updated and super trendy! I will continue shopping there without a doubt and specially because it's so inexpensive!

Date of experience: September 7, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Ianna,
Thank you for your kind review about ZAFUL.

We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!
Best Regards,
ZAFUL Customer Service

Ohio
1 review
0 helpful votes
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ANNOYING
September 8, 2018

I've ordered from Zaful multiple times and always have a problem. I figured I would try 1 more time. This time I ordered on August 24 and it didn't even get touched or processed until August 29th. I have had trouble tracking these so I went to customer service on FB and of course was told that they don't even have an item I had bought in stock. They told me I had 3 options and I just chose to get the refund and when I attempted to let this person on the other end know that I would just like a refund, i just kept getting automated messages clearly from a computer. I was really excited to have my items by vacation which is this weekend sept 8 and it looks like I'm not going to get any of my things which is just peachy. Never ordering from here again.

Date of experience: September 6, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Customer,
First of all, we would like to extend our apologies for this situation.

You placed this order on August 25, we have sent your order out on August 29.

The delivery time depends on the shipping method you choose when you place the order.

For more details please check: http://www.zaful.com/shipping-info/

The shipping time will be around 7-10 business days after dispatch if there are no delays.

Please rest assured, based on the shipping method, the shipping company will update the shipping information a little delay.

You can track on https://www.1tracking.net/.

All of our items have a processing time that is shown clearly on the product page. Since there are too many orders on our websites, the stock quantity changes very fast.

For this out of stock product, we have refunded in full to your original payment account.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

Best Regards
ZAFUL Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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