Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Abby T.
Unfollow Abby T.
Share Review
Report Review

I absolutely love the bikini I purchased on Zaful! I was a little nervous at first because sometimes the stuff you see online isn't exactly what you end up getting! With Zaful, my bikini was exaclt how it looked in the picture and very true to size! I was absolutely impressed with how the suit looked and fit! Not only was the suit great, I got it for a great price! I used my Z-points too! It came within a reasonable time as well and comes in cute little bag. I plan on buying a lot more off Zaful!

Date of experience: January 20, 2019
Indonesia
1 review
0 helpful votes
Follow Taruli T.
Unfollow Taruli T.
Share Review
Report Review

Good experience!
January 21, 2019

I shared an item with a friend and she ended up buying that item within 72 hours. This meant that I got an item for free through "get it free". I'm really happy with the item I got though I do wish I got a bigger size. It's not a problem though as I can still wear it. The only down side is that the app promised that my friend would get a $50 gift from her purchase through my link. This gift ended up being coupons that require you to spend a certain amount of money. I found this very misleading. Nonetheless, I still got my free item so I'm very happy.

Date of experience: January 20, 2019
GB
2 reviews
0 helpful votes
Follow Anna D.
Unfollow Anna D.
Share Review
Report Review

Terrible company
January 20, 2019

Do not order from this company. It is a complete scam. Sending back unwanted items is horrendous, each attempt is met by another automated email and no return information or address. I shop widely and frequently online and this has been my worst experience ever. Avoid. Avoid. Avoid.

Date of experience: January 20, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Anna,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies.
Please click here for more details: http://www.zaful.com/returns/.
In order to solve this issue, please send us your order number.
You can click here to submit a ticket https://support.zaful.com/ticket/ticket/index?cat_id=37 you can write the subject as "complaint from sitejabber.com".
We are looking forward to assisting you.
Best Regards
ZAFUL Customer Service

Australia
1 review
2 helpful votes
Follow julia n.
Unfollow julia n.
Share Review
Report Review

Honest Review
January 24, 2019

I ordered a bikini from Zaful and the quality for the price given was not what I had expected as it was great quality! I was able to use some "z points" to get a further dollars off which is what I love about Zaful. You can easily get a few dollars of with just some easy steps on their. The shipping is pretty fast and tracking is provided. Their products are reasonably priced and pretty good quality but one thing Zaful could do is offer more deals or allow free shipping a bit more often. Otherwise I recommend.

Date of experience: January 19, 2019
Malta
1 review
0 helpful votes
Follow Francesca M.
Unfollow Francesca M.
Share Review
Report Review

Having ordered numerous times from Zaful, I have nothing but praise for the website.

The website itself is extremely user-friendly and has a very wide selection of clothing for all sizes and preferences at very affordable prices. Zaful also offers frequent discounts and special offers, which is great for those who wish to buy new clothes on a budget.

Zaful also has an excellent customer service. They are very responsive to customer messages and are always eager to help resolve any issues one might have.

The clothing items themselves are of high quality. I have always received the correct items at the correct sizes and colours. Moreover, they are also an accurate representation of the images shown on their site. Note that when ordering, it is important to check your sizing using their charts for every item, as it can vary between different clothing. I have had no issues with sizing by using this method.

All in all, I would recommend Zaful for all those who want to buy quality clothes at affordable prices. I look forward to placing more orders in the future.

Date of experience: January 19, 2019
Canada
1 review
0 helpful votes
Follow Darlene T.
Unfollow Darlene T.
Share Review
Report Review

Warning DO NOT ORDER FROM ZAFUL. My daughter told me she knew many people that had ordered from this site without issues. I ordered 5 outfits for her for Christmas and only recieved 1. I have been trying for weeks to get this fixed and they just kept telling me that I recieved a delivery. The package was not tampered with but only contained 1 item. I finally disputed it with paypal thinking common sense would prevail but No they denied my claim and closed the case stating also that I recieved a delivery. Apparently if you pay for 5 items and only recieve 1 it is ok because the package was delivered. BEWARE OF ZAFUL AND PAYPAL

Date of experience: January 18, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Darlene,
We are sorry to hear you are having issues.
Please provide us with detail information about the issue you mentioned.
If any issue, you can send us your order number and submit a ticket to our support center here https://support.zaful.com/faq/index/index you can write the subject as "complaint from sitejabber.com".
Once again we apologize for any inconvenience we may have caused.
Thank you for your patience.
Best Regards
ZAFUL Customer Service

Costa Rica
1 review
0 helpful votes
Follow Stephanie C.
Unfollow Stephanie C.
Share Review
Report Review

Zaful products
January 20, 2019

I had the best experience with Zaful, the order arrived in 4 weeks as expected and the swimsuits I order were perfect. The fabric is great, the sizes are real and the customer service was amazing. I did not receive one of the items I purchased, however they reimbursed the money I paid for it very quickly once I informed about it. Prices are good, quiality is fantastic, and they provide discounts all teh time. Definetly I will place more orders in future, love Zaful!

Order No: UB**************
Date: Nov. 25,2018
Nickname: step20_cast
Rate: 5 stars

Date of experience: January 18, 2019
Canada
1 review
1 helpful vote
Follow Sarah M.
Unfollow Sarah M.
Share Review
Report Review

I ordered 4 bikinis on December 25th and its January 17th. Still nothing, last tracking update was on December 26th and it only includes 3 of the bikinis I paid for.

Also ordered 5 more bikinis on January 13th, contacted them after 5 days of "processing " which says it takes 3-5 business days, now it says 3-10 business days, absolute waste based on the fact that I used express shipping which I wasn't aware is ON TOP of the 10 day processing wait.
They replied to me within minutes saying 3/5 of the bikinis are out of stock.

As soon as I replied saying I wanted a full refund there was COMPLETE silence on their end, I even tried cancelling my order and the ticket said "Error, please try again"
A complete waste of $200, I honestly just want a refund thats it..

Date of experience: January 17, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Sarah,
Thank you for raising this issue.
All of our items have a processing time that is shown clearly on the product page.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
Our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
In order to solve this issue, please send us your order number.
You can click here to submit a ticket https://support.zaful.com/ticket/ticket/index?cat_id=37 you can write the subject as "complaint from sitejabber.com".
Thank you for your support.
Best Regards
ZAFUL Customer Service

Illinois
1 review
0 helpful votes
Follow Emily D.
Unfollow Emily D.
Share Review
Report Review

Honest Zaful Review
January 24, 2019

So I ordered a one piece swimsuit from Zaful for the summertime and I have never been happier with a purchase, especially for the price I paid for it! It's super cute and great quality and I've gotten so many compliments from my friends about it. I recommend this online store to anyone!

Date of experience: January 16, 2019
California
1 review
0 helpful votes
Follow Megan L.
Unfollow Megan L.
Share Review
Report Review

Amazing
January 18, 2019

Super great service! The open hooded lamb coat I got was perfect for me. At first I was very hesitant to order from this website, but when I did, I did not regret anything. This coat is so soft and comfy that I wear it almost everyday. The downside is that when you wash it, it becomes slightly less softer. But it is still super comfy, and I love it!

Date of experience: January 16, 2019
Jamaica
1 review
0 helpful votes
Follow Diandrea R.
Unfollow Diandrea R.
Share Review
Report Review

I found out about this business through instagram. I was skeptical about it & it's legitimacy but I decided to give it a try. The stuff I got were so good. Great material, rich colors.

Date of experience: January 16, 2019
TT
1 review
2 helpful votes
Follow Annitra B.
Unfollow Annitra B.
Share Review
Report Review

I bought 7 items from this site at a cost of almost $100usd and nothing fits. There was no standard sizing, everything was shapeless and the colours were all different than what was shown. The dresses were all unlined and see through and had lots of threads hanging off them. The swimsuit had a fairly large top but quite a small bottom. The shipping also took quite long and I will never in my life buy a thing from them again.

Date of experience: January 16, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Annitra,
We are sorry to hear you are not satisfied with your order.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
We do provide very accurate product descriptions on all of our product pages.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
If any issue, please provide us with your order number.
You can click here to get in touch with us:https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as"complaint from sitejabber.com".
Once we receive your message, we will give you satisfaction solutions.
Best Regards
ZAFUL Customer Service

TT
1 review
0 helpful votes
Follow Althia A.
Unfollow Althia A.
Share Review
Report Review

I have been ordering from them for two years now. Once or twice I don't like the fit of an item but thats how my body is shaped. I mostly get the swimsuits from them. The quality is amazing for the average price of $12 and they also have coupon codes for an added discounts. After ordering several times you can use z points which can been used to get some dollars off as well. Shipping I always use express and it comes in about a week delivered to my door. My favourite thing about the site is that you can contact their customer service before during or after you make your purchase to get help with anything.
My last order from them was dated Jan 5th 2019 oder number U**************. Name fxy46q47

Date of experience: January 16, 2019
India
1 review
0 helpful votes
Follow Shikhar C.
Unfollow Shikhar C.
Share Review
Report Review

They have new and trendy stuff but I do think the quality of the material can get better, some people are apprehensive to order from it but they shouldn't be because it's legit and you'll get it
My order number was
U**81*1**1*004**16
My name is Shikhar and I ordered on
11/16/2018

Date of experience: January 15, 2019
Portugal
1 review
0 helpful votes
Follow ana m.
Unfollow ana m.
Share Review
Report Review

Excellent service
January 24, 2019

The order arrived very fast (10 days)! The service is excellent and the prices are amazing. However, the sizes are too small.

Date of experience: January 15, 2019
Norway
1 review
0 helpful votes
Follow Froya H.
Unfollow Froya H.
Share Review
Report Review

Pretty good site
January 16, 2019

I have ordered a fair amount off of zaful, and in general, I am pretty happy with it. There is a large amount of products and things to choose from. The only issue is the lack of different styles, but apart from that, I am very happy with it. It is great quality, especially considering the prize. The website is simple to use as well.

Date of experience: January 15, 2019
Australia
1 review
0 helpful votes
Follow Sabrina G.
Unfollow Sabrina G.
Share Review
Report Review

Great swimmers!
January 16, 2019

Zaful gets a bad reputation for looking alike to websites like Romwe, Shein and such. It is the complete opposite of that. I have purchased swimwear from higher-end stores many times and nothing compares to the quality for cost factor that Zaful has. I can pay $20 for a full bikini set at Zaful, with great quality material, a flattering fit, and gorgeous designs, whereas I can pay $60 for a full bikini set at other stores with a smaller range, and receive an item with thin material that degrades after several wears. I frequently use Zaful to buy gifts for friends and holiday items for myself. :)

Date of experience: January 15, 2019
Australia
1 review
0 helpful votes
Follow karli m.
Unfollow karli m.
Share Review
Report Review

I ordered 5 bikinis of Zaful and it came in acceptable time! All bathers had quality material and even stitching, although a couple of the bathers were sized up and didn't fit. The prices for all bikinis were outstanding especially as they come in a set.
Overall I would definitely be making future purchases on Zaful!

Date of experience: January 15, 2019
Turkiye
2 reviews
0 helpful votes
Follow iwe n.
Unfollow iwe n.
Share Review
Report Review

Hero of my campus life
January 16, 2019
Updated review

It was a new site when i found the Zaful and they have been improving themselves in various points like refund, transaction customer services etc. i had some problems naturally but each time they solved all of them, kindly and patiently. Also, i m a student and i m glad with the prices, coupons and campaigns. It is recommended.
Photos from my last shopping is attached below.

Date of experience: January 14, 2019

hero for my campus life
January 8, 2019
Previous review

it was a new site when i found the Zaful and they have been improving themselves in various points like refund, transaction customer services etc. i had some problems naturally but each time they solved all of them, kindly and patiently. also, i m a student and i m glad with the prices, coupons and campaigns. it is recommended.
photos from my last shopping is attached below.

Date of experience: January 8, 2019
Portugal
1 review
0 helpful votes
Follow Rafaela P.
Unfollow Rafaela P.
Share Review
Report Review

Super cute
January 14, 2019

Zaful has fantastic costumer service, my bikini came super fast and fits so well, im so excited to wear it in the summer. It came in a zip lock bag which is very useful for storage and to protect it when im not using it. Super good quality and just like the picture, also measurements are just like the size chart they have

Date of experience: January 14, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos