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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Portugal
1 review
0 helpful votes
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Zaful is worth it
January 26, 2019

I've already made two orders on zaful. I trust this site and when things did not go in the best way the solution was presented very quickly and efficiently which pleased me a lot. The products, with the exception of one, have exceeded my expectations regarding quality and price. I use the products quite frequently and so far I have no reason to complain. Shipping is not slow and so far I recommend zaful. This opinion is totally sincere and based on my experience and I will again place orders with zaful. (nickname: sbarbara098)

Date of experience: January 24, 2019
Romania
1 review
0 helpful votes
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Socks
January 26, 2019

Delivery on time, comfortable material and a little fluffy, quality and length is very good, fit perfectly, packed beautifully. It's a good gift idea.

Date of experience: January 24, 2019
Singapore
1 review
0 helpful votes
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It was my first time buying from zaful after seeing many of their clothes advertised, was slightly skeptical about the quality but the website was great in providing helpful reviews of the clothes by previous buyers. I was able to judge by the real reviews which clothes would actually suit me. The shipment was super quick and the clothes that came exceeded my expectations, would definitely shop with them again!

Date of experience: January 23, 2019
Morocco
1 review
0 helpful votes
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I'm always satisfied with my orders from Zaful, the clothes are just so fantastic, and the shipping is fast, what i like the most during ordering from this store is their customer care, they are very helpful and kind. Also the prices are very suitable and the quality is really good. Can't wait to order again from Zaful, and YES I do recommend it!

Date of experience: January 23, 2019
Minnesota
1 review
0 helpful votes
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This is my personal experience with ZAFUL and I'm surprised my order came within a week or two with standard shipping. Their clothing quality is what you would expect for the price. One of the items I ordered was sold out but they offered me alternatives and I was able to get a refund back for that item.

Date of experience: January 23, 2019
Argentina
1 review
0 helpful votes
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Recomendable!
January 24, 2019

The quality of the products is very good, the delivery time is always respected, I never had problems. I bought many times and will continue doing it!

Date of experience: January 23, 2019
Virginia
1 review
0 helpful votes
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Everything that I ordered from Zaful was always the way I wanted it do be. The colors of clothes were always just as pictured on the site. It is very clear what you buy. The fabrics are of good quality and it's so nice to wear their clothes.

Date of experience: January 23, 2019
GB
1 review
0 helpful votes
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VERY UNSATISFIED
January 24, 2019

I made an order, then I saw that the delivery failed through the tracking, I contacted zaful and they just asked me to wait for one more month, when they saw that it actually failed, they gave me 2 options, either they gave me the money back but took out the delivery costs (witch I shouldnt have to pay because I got no delivery) or they could sent the package again, but I would have to pay tem more for the delivery, witch, again, I shouldn't have to pay because I had allready paid it once, I am certain it is not my fault that it didn't get to me. Overall, this gave me a lot of work, a lot of messages with them (only to get robotic responses, witch is very annoying) and on top of it, I lost my money, because even though I asked them to return the money to me, they never did.

Date of experience: January 23, 2019
Charlie F. ZAFUL Rep
over a year old

Dear MADALENA S,
Thank you for taking the time to write a review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
We have sent you your tracking number via a ticket. Please login to your account to check.
If you have any further questions, please contact us and we are more than happy to help.
Best Regards
ZAFUL Customer Service

Brazil
1 review
0 helpful votes
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MELHOR QUALIDADE
January 24, 2019

AMEI OS PRODUTOS QUE COMPRE NO SITE ZAFUL. SÃO DE OTIMA QUALIDADE... SUPER INDICADO. MEUS BIQUINIS CHEGARAM ANTES DO PRAZO, DEMOROU MENOS DE 20 DIAS PARA CHEGAR... JÁ VIREI UMA CLIENTE FIÉL.

Date of experience: January 23, 2019
New York
1 review
0 helpful votes
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Great Website!
January 23, 2019

I was skeptical at first when I saw how nice the products looked and how cheap they were, but they are such good quality. I purchased a crossbody bag, a iPhone case, a set of rings, and a crossbody chain and everything arrived on time and I was shocked at how nice the items were, especially the jewelry. The crossbody bag looked just like the picture and the phone case fit perfectly and its sturdy.

Date of experience: January 23, 2019
Washington
1 review
1 helpful vote
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For those of you who have problems buying stuff on Zaful, yes, there are many flaws to the site and brand itself, but if you knew how to work around them to fit your personal taste then your purchases wont be regretful. For sizing, you must always keep in mind to size up once or twice since the site's sizing is for asians. However there are some cases where the product would be true to size or bigger than expected, you should check the reviews of the products and try to look for ones with images (this helps you predict the material as well) as well as read the measurements bellow the sizing selection to roughly know how it'd fit you. Personally, I only buy products with at least more than 2 reviews to make sure it isn't a scam haha! Customer service is very interactive and responsive. Keep in mind this is a China based company, so they'll take longer to reply and ship naturally.

Date of experience: January 22, 2019
France
1 review
0 helpful votes
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Zaful a wonderful brand
January 26, 2019

ZAFUL IS A WONDERFUL BRAND!
Zaful has a lot of clothes, and accessories too! I recommended you this brand, but you must pay attention to the sizes because sometimes the sizes are small but their clothes are beautiful and original!

Date of experience: January 22, 2019
Costa Rica
1 review
0 helpful votes
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Me encanta Zaful.
January 23, 2019

He realizado dos pedidos y he quedado realmente sorprendida con la calidad del material de la ropa y con la rápidez en que envían tu pedido. Otra cosa muy importante es el excelente servicio al cliente que te brinda Zaful, si tienes algún problema y los contactas ellos te responden con rápidez y amabilidad.
Sin ninguna duda volveré a comprar algunas prendas aquí :)

Date of experience: January 22, 2019
Spain
1 review
0 helpful votes
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I have ordered from zaful about three times now. My experience could not be better honestly. I only ordered bathing suits and bikinis and I can say that even though the prices are very low the quality is excellent and the designs are very trendy. The only con I could find is that sizes are smaller than normal, so you probably have to size up in the majority of clothes: for example I usually wear a small but in zaful I always order a medium and it fits like a glove. I live in Spain and it takes aproximately 14 days to arrive, which I think is quite quick since it comes from china. Overall, very trusty website with awesome clothes, good customer service and pretty decent shipping.

Date of experience: January 22, 2019
Kuwait
1 review
1 helpful vote
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I love zaful
January 26, 2019

I purchased a swim suite not too long ago and it cae if in good timing. I also really like the quality of it. Im a flight attendant so its the one swim suite i keep in my bag at all times when traveling.

Date of experience: January 21, 2019
North Carolina
6 reviews
9 helpful votes
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Wonderful!
January 22, 2019

First time ordering off of Zaful! I ordered only one item to be safe which was a white teddy jacket. Item came in less than a week which was very surprising to me maybe because I had only ordered one item? The packaging was beautiful in the white Zaful bag it came in. No smell or anything!

Date of experience: January 21, 2019
Endrea N.
Australia
1 review
0 helpful votes
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Zaful review (honest)
January 22, 2019

I ordered a bikini from Zaful a few weeks ago and at first I thought it was a bit skeptical but it came in 3 weeks (a bit late than I expected) in the best quality! The tracking was a bit annoying at times but I found out what the problem was through their excellent customer service. Their products are also decently priced also allowing users to use z points for discounts off their order as well, which is what I did for that extra discount! I don't know what other people have been saying but my experience was pleasant.

Date of experience: January 20, 2019
India
1 review
0 helpful votes
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Excellent.
January 22, 2019

I've had an amazing and seamless experience with Zaful. I've had no problems at all, I had received my orders pretty quick, in almost a week or two and the quality was amazing. I always order from Zaful because they have a wide range of products which are pretty inexpensive & aesthetic. I've never had a problem thus far.The quality is great and the clothing that I've ordered has been perfect, I had received many compliments on it. The customer service is also great, they answer all my queries pretty quickly.

Date of experience: January 20, 2019
Peru
1 review
0 helpful votes
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Amazing Products
January 24, 2019

I first ordered from Zaful a year ago (bikinis) and since then I've been ordering every once in a while.

The products I have received are good quality and so affordable! I am completely in love with many of the bikinis I've purchased in this website, lovely colors and designs. Would highly recommend to try it! (just be sure to check the sizes, they can be tricky sometimes)

Date of experience: January 20, 2019
Texas
1 review
0 helpful votes
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AMAZING
January 21, 2019

I have ordered many products from Zaful from clothing to accesories and I am very pleased with every single item! Ever product is high quality and fits great! All of their products are very trendy and they have items for all types of trends and styles! I plan to continue ordering from Zaful because of the top notch quality and the amazing products they have on their website!

Date of experience: January 20, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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