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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I've already made two orders on zaful. I trust this site and when things did not go in the best way the solution was presented very quickly and efficiently which pleased me a lot. The products, with the exception of one, have exceeded my expectations regarding quality and price. I use the products quite frequently and so far I have no reason to complain. Shipping is not slow and so far I recommend zaful. This opinion is totally sincere and based on my experience and I will again place orders with zaful. (nickname: sbarbara098)
Delivery on time, comfortable material and a little fluffy, quality and length is very good, fit perfectly, packed beautifully. It's a good gift idea.
It was my first time buying from zaful after seeing many of their clothes advertised, was slightly skeptical about the quality but the website was great in providing helpful reviews of the clothes by previous buyers. I was able to judge by the real reviews which clothes would actually suit me. The shipment was super quick and the clothes that came exceeded my expectations, would definitely shop with them again!
I'm always satisfied with my orders from Zaful, the clothes are just so fantastic, and the shipping is fast, what i like the most during ordering from this store is their customer care, they are very helpful and kind. Also the prices are very suitable and the quality is really good. Can't wait to order again from Zaful, and YES I do recommend it!
This is my personal experience with ZAFUL and I'm surprised my order came within a week or two with standard shipping. Their clothing quality is what you would expect for the price. One of the items I ordered was sold out but they offered me alternatives and I was able to get a refund back for that item.
The quality of the products is very good, the delivery time is always respected, I never had problems. I bought many times and will continue doing it!
Everything that I ordered from Zaful was always the way I wanted it do be. The colors of clothes were always just as pictured on the site. It is very clear what you buy. The fabrics are of good quality and it's so nice to wear their clothes.
I made an order, then I saw that the delivery failed through the tracking, I contacted zaful and they just asked me to wait for one more month, when they saw that it actually failed, they gave me 2 options, either they gave me the money back but took out the delivery costs (witch I shouldnt have to pay because I got no delivery) or they could sent the package again, but I would have to pay tem more for the delivery, witch, again, I shouldn't have to pay because I had allready paid it once, I am certain it is not my fault that it didn't get to me. Overall, this gave me a lot of work, a lot of messages with them (only to get robotic responses, witch is very annoying) and on top of it, I lost my money, because even though I asked them to return the money to me, they never did.
AMEI OS PRODUTOS QUE COMPRE NO SITE ZAFUL. SÃO DE OTIMA QUALIDADE... SUPER INDICADO. MEUS BIQUINIS CHEGARAM ANTES DO PRAZO, DEMOROU MENOS DE 20 DIAS PARA CHEGAR... JÁ VIREI UMA CLIENTE FIÉL.
I was skeptical at first when I saw how nice the products looked and how cheap they were, but they are such good quality. I purchased a crossbody bag, a iPhone case, a set of rings, and a crossbody chain and everything arrived on time and I was shocked at how nice the items were, especially the jewelry. The crossbody bag looked just like the picture and the phone case fit perfectly and its sturdy.
For those of you who have problems buying stuff on Zaful, yes, there are many flaws to the site and brand itself, but if you knew how to work around them to fit your personal taste then your purchases wont be regretful. For sizing, you must always keep in mind to size up once or twice since the site's sizing is for asians. However there are some cases where the product would be true to size or bigger than expected, you should check the reviews of the products and try to look for ones with images (this helps you predict the material as well) as well as read the measurements bellow the sizing selection to roughly know how it'd fit you. Personally, I only buy products with at least more than 2 reviews to make sure it isn't a scam haha! Customer service is very interactive and responsive. Keep in mind this is a China based company, so they'll take longer to reply and ship naturally.
ZAFUL IS A WONDERFUL BRAND!
Zaful has a lot of clothes, and accessories too! I recommended you this brand, but you must pay attention to the sizes because sometimes the sizes are small but their clothes are beautiful and original!
He realizado dos pedidos y he quedado realmente sorprendida con la calidad del material de la ropa y con la rápidez en que envían tu pedido. Otra cosa muy importante es el excelente servicio al cliente que te brinda Zaful, si tienes algún problema y los contactas ellos te responden con rápidez y amabilidad.
Sin ninguna duda volveré a comprar algunas prendas aquí :)
I have ordered from zaful about three times now. My experience could not be better honestly. I only ordered bathing suits and bikinis and I can say that even though the prices are very low the quality is excellent and the designs are very trendy. The only con I could find is that sizes are smaller than normal, so you probably have to size up in the majority of clothes: for example I usually wear a small but in zaful I always order a medium and it fits like a glove. I live in Spain and it takes aproximately 14 days to arrive, which I think is quite quick since it comes from china. Overall, very trusty website with awesome clothes, good customer service and pretty decent shipping.
I purchased a swim suite not too long ago and it cae if in good timing. I also really like the quality of it. Im a flight attendant so its the one swim suite i keep in my bag at all times when traveling.
First time ordering off of Zaful! I ordered only one item to be safe which was a white teddy jacket. Item came in less than a week which was very surprising to me maybe because I had only ordered one item? The packaging was beautiful in the white Zaful bag it came in. No smell or anything!
I ordered a bikini from Zaful a few weeks ago and at first I thought it was a bit skeptical but it came in 3 weeks (a bit late than I expected) in the best quality! The tracking was a bit annoying at times but I found out what the problem was through their excellent customer service. Their products are also decently priced also allowing users to use z points for discounts off their order as well, which is what I did for that extra discount! I don't know what other people have been saying but my experience was pleasant.
I've had an amazing and seamless experience with Zaful. I've had no problems at all, I had received my orders pretty quick, in almost a week or two and the quality was amazing. I always order from Zaful because they have a wide range of products which are pretty inexpensive & aesthetic. I've never had a problem thus far.The quality is great and the clothing that I've ordered has been perfect, I had received many compliments on it. The customer service is also great, they answer all my queries pretty quickly.
I first ordered from Zaful a year ago (bikinis) and since then I've been ordering every once in a while.
The products I have received are good quality and so affordable! I am completely in love with many of the bikinis I've purchased in this website, lovely colors and designs. Would highly recommend to try it! (just be sure to check the sizes, they can be tricky sometimes)
I have ordered many products from Zaful from clothing to accesories and I am very pleased with every single item! Ever product is high quality and fits great! All of their products are very trendy and they have items for all types of trends and styles! I plan to continue ordering from Zaful because of the top notch quality and the amazing products they have on their website!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear MADALENA S,
Thank you for taking the time to write a review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
We have sent you your tracking number via a ticket. Please login to your account to check.
If you have any further questions, please contact us and we are more than happy to help.
Best Regards
ZAFUL Customer Service