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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I've ordered 3 times on Zaful and never have been disappointed! The quality and the sizing are perfect. To be honest I only have good words to say about the clothing and jewlery I got from them. Definetly going to order again!
My boyfriend ordered this super fuzzy and teddy inspired jacket for my birthday and I couldn't be happier with his purchase. I genuinely love this gift so much because it's exactly what the picture portrayed and it's so comfortable. I use it as a blanket around the house or a cute jacket to style with fall outfits. It's also great cause if you cut the tag out, you can reverse the colors and it looks like a different jacket! This order made me want to purchase from Zaful more often!
"Hooded Open Front Lamb Wool Teddy Coat - Apricot S"
I have very good things to say about Zaful. At first I was accidentally sent the wrong sized item, and I was very upset because I thought like with most other websites, I was just going to get the run around. But it turns out that Zaful actually cares because they responded to my issues promptly and they resolved it quickly. They sent me another item free of charge and they didn't even require me to send the first item back. Simple quality service.
Everything went fine from ordering to receiving. I had no problem with their service at all, CRM functioning perfectly, they are very helpful, I dont have any negative experience.
Products are good quality, and looks&fits as expected.
I love Zaful! Everything is so cute and trendy along with very affordable. There's so many opportunities to get extra money off too like checking in everyday for points, coupons, and sales are always going on. The description and pictures of the items are always what you order and receive in the mail, so you always know what you're going to get! Customer service is always so kind and helpful too :)
I really love clothes and I don't have time to go to malls to buy clothes. That is why I so love it when I've known Zaful because all of the products are unique and the qualities are good. I'm really impressed how cheap they are but will really good qualities. All in all, I really love the experience with Zaful and I'll definitely order again :)
Zaful is a good website to order from. I had only ordered one thing at the moment but it arrived as it was expected to and the quality of my product is good too. I genuinely believe in this site and I recommend to anyone who is looking for affordable clothing that are also in style.
The first time I came across a Zaful page I immediately didn't trust the sight until I started seeing my friends order from them. I live in South Africa so I was skeptical at first... until I ordered bikinis taking a chance. I placed an order on a Tuesday and received it the following monday! I was so impressed. The bikini qualities were soooo good and I wore the one I bought this past weekend and it looked great! Best shopping experience ever!
I love zaful so much! Everything is cheap but you get great quality items. 10/10 recommend! Any problems I have had they solved right away. Great customer service.
I have order a couple of things from this site and so far I love it! My items got to me in a week and the quality was better than I expected.
I was looking for new bathing suits for spring break. I wanted something cute, fun, and trendy, that did not break the bank. I had heard about ZAFUL from many friends and figured I would give it a shot! I found two AMAZING bikinis that I am so excited to wear on my trip! The checkout process was easy and swift, I even got a discount for being a university student! My items came exactly when they were expected to, and fit perfectly. I would reccomend shopping at ZAFUL for anyone that's looking for super cute, trendy clothing, but doesn't want to break the bank! The quality of my swimsuits is incredible and I am so beyond satisfied with my purchase!
Both of my bathing suits looked just like the pictures and fit perfectly. I am 5'4 and 135lbs and I order a large. It is just snug enough to not fall off, but not tight to where its giving me extra rolls or bulging. The material is comfortable and the colors and styles are just like the pics online. I loved them and would order again.
J'adore!
Les articles sont tous de bonne qualité, stylé et tailles comme il faut.
En plus les prix sont bas et avec les réductions, les points Zaful qui se transforment en réductions, et les promotions on fait de véritables bonnes affaires.
Yes, for Canadians items can be overpriced. Yes, they may not be the best quality. However, you cannot deny how well on trend Zaful is! And how quick they are to respond with customer services! They are VERY supportive and kind. If you search around and look at the reviews carefully and look at pictures similar to your body type you can find amazing pieces, but if you just make purchases because it looks great on the general picture or on the model you may receive something unexpected. Overall, I love Zaful! Even just browsing the website upgrades my sense of style. I hope they make new tees and bring back some out of stock items!
My experience buying on the site Zaful was a good experience. I purchased 2 items a swimsuit and dress. I received them within the timeframe it said it would which was great. I've had issues on other sites where they take a lot longer than they say it will. The items were just how they looked on the site, they were good quality. Although, I would say that both items ran a little big but I am also on the thinner side, so if they can offer more XS that'd be great. Overall I would definitely recommend this site to any of my friends!
I was very skeptical of this website because of the low prices, but they delivered! I went based off of customer reviews to pick sizes and I had success with that. They're super trendy and cute!
I have ordered a few different bikinis from this site. All of them have been phenomenal. The quality is great, the fit is great (I'm very petite and it's hard to find a good fitting swimsuit that isn't too baggy), and the price is awesome! Shipping time is much quicker than I expected (shipping to NY). My favorite site to get my swimwear from!
I was looking for a bikini and when i saw the options on Zaful i was amazed, i didnt know wich one to pick. My order came earlier than i expected. The product was same as the pictures and in the same very color. Later my boyfriend got me a jumpsuit from Zaful and i just love it! I wear it all the time so now ive got a new shopping website!
When I first heard of this site I didn't know what to expect but I thought I might as well chance it an worst case I lose 20 dollars on some bathing suits. I could not have been more pleasantly surprised! I expected shipping to take about a month( they are very transparent about shipping time), and it actually came earlier. All the bathing suits were great quality and exactly as they looked on the website. I have ordered many time since and have always been extremely happy. Just like every other website/store- not everything is going to fit like you want. However, all my items have always come on time or early and been great quality. I will continue to shop with them for a long time!
I ordered 3 swimsuits, all in a size small and a halter top, also in a small and i loved them all. Very true to size and I received a million compliments. This was my first time ordering with Zaful and i plan on ordering again!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Ksenia,
Thank you for your comment.
All of our items have a processing time that is shown clearly on the product page.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
ZAFUL Customer Service