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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Connecticut
1 review
0 helpful votes
Follow Hannah P.
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Great variety!
March 4, 2019

I have been shopping with zaful for a few months now and I have been extremely satisfied with their service. They provide quality clothing in a range of styles that are great for a large consumer base. They supply a lot of conservative clothing in addition to trendy styles which isn't something I see often. I would recommend zaful to anyone!

Date of experience: March 2, 2019
North Carolina
1 review
0 helpful votes
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I love shopping from Zaful. I ordered four bathing suits from their website and I was very happy with all of them. They fit very well, and they are definitely true to size! Zaful offers great prices and they are unbeatable! I'm very satisfied with my purchases that I make through Zaful! Also, my bathing suits came in on time. They all fit great! I will definitely be making more orders through this business!

Date of experience: March 1, 2019
Florida
1 review
0 helpful votes
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I love Zaful! I've ordered from here many times and i've been satisfied every time! I love their bathing suits and their clothing that i've ordered in the past. I live in florida so i'm always in need of a bathing suit and zaful always has it covered with in date styles and for cheap prices too! This is my to-go online shop for anything!

Date of experience: March 1, 2019
Pennsylvania
2 reviews
1 helpful vote
Follow Janice J.
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Ordered a bikini of poor quality material. They have NO phone # to contact them... its all by email.
There are NO RETURNS and NO EXCHANGES FOR SWIM SUITS... THIS IS A RIP OFF SITE

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Janice,
We apologize for the issues you have encountered with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We will always offer our customers returns, refunds and exchanges in line with our policies. You can also contact us by phone.
Please click here for more details: https://www.zaful.com/contact-us/
In order to solve this issue, please send us your order number.
You can click here to submit a ticket https://support.zaful.com/ticket/ticket/index?cat_id=37 you can write the subject as "complaint from sitejabber.com".
Once again we apologize for any inconvenience we may have caused.
Best Regards
ZAFUL Customer Service

Philippines
1 review
0 helpful votes
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Found this gem while scrolling through Instagram. Definitely not a click-bait website! I'm from the Philippines so everytime I order online from a different country or region, I get worried about my package. May it be the shipping condition or the order quality. But everytime I order from Zaful, I never get disappointed. Quality of items is always 5 stars! Materials used are of good quality. On hand items are the same as pictures. I buy outfits for any events or seasons from Zaful. And my boyfriend likes the Men's section as well, plus points for that!

Date of experience: February 28, 2019
Canada
1 review
0 helpful votes
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AMAZING TEDDY COAT
March 3, 2019

There has been the trend of these coats going around for a while now and Zaful has the best one i've ever seen. Affordable comfy and cute i always get compliments on it. The one downside is it sheds sometimes but that is a little problem that doesnt stop how amazing it is.

Date of experience: February 28, 2019
Virginia
1 review
0 helpful votes
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Its wonderful
March 1, 2019

I ordered from zaful not to long ago. It took like 3 weeks but they did tell me their shipping was delayed. I ordered a halter top and lingerie and for the price I was really pleased. They both fit really well except one part of the lingerie it was a little long. It was the part that goes up your back to tie around the front. I will definitely order from there again. I'm a 34b and 120 lbs and I got a small. I would check comments just to make sure bit it's pretty true to size.

Date of experience: February 27, 2019
New York
1 review
0 helpful votes
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The jacket has a very good quality and it's warm. It looks just like the pictures. The color is the same as the pictures, and it's true to size. Love it

Date of experience: February 27, 2019
California
1 review
0 helpful votes
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Zaful Purchase
March 1, 2019

I have mainly purchased sweatshirts and bikinis from zaful and i love them! The sweatshirts came in very nice quality and looked exactly like the pictures. I also ordered 3 bikinis, 2 of them fit perfectly and are some of my favorites. The low prices are great for what you get. One bikini did not fit me as well but i believe i ordered the wrong size. It is really helpful that they have customer reviews with pictures to see how they look on person and to see what size will fit you best.

Date of experience: February 27, 2019
Carissa G.
Florida
1 review
0 helpful votes
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I enjoy my shopping experience with ZAFUL! Everything I get with them is always great quality at very affordable pricing. I also like how the app is interactive and has a social media platform within to earn points towards coupons and discounts. The deals are great and I am most interested in their swimwear as it is hard to find bikini cut swimwear in my town. 5 stars!

Date of experience: February 27, 2019
Germany
1 review
0 helpful votes
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I have had really good experiences with Zaful in the past. I have bought multiple bathing-suits from this site and I have been very happy with the quality and price of their products. I keep coming back for more! They are also very efficient with answering questions and giving refunds when necessary.

I would recommend Zaful to anyone looking for affordable trendy clothes!

Date of experience: February 27, 2019
Canada
1 review
0 helpful votes
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So i got snaked by zaful i ordered something online i am receiving it today. Before the bad so far i must say i am happy with how quick it came. Now the bad
So i ordered to toronto canada. And i payed for shipping but zaful doesnt tell you they dont pay fot custom clearence so i just had to pay 32 dollers for my package to clear customs on top of having paid shipping and item 2 sweaters r costing me more then a 110 dollers. I called zaful they told me sorry sir too bad it says that in the agreement fine print that no one reads. So i will not be re ordering from here.

Date of experience: February 27, 2019
New Zealand
1 review
0 helpful votes
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Good Swimwear
February 27, 2019

I ordered two bikinis from Zaful.
For some reason I had to order in USD instead of NZD which bother me but I asked the support area about it and they explained it and that it was the same the customer service was very professional and patient which helped me alot. I got my bikinis in a decent time they did say I had to wait longer but It didn't seem long which is good and the bikinis turned out great quality and fitted me well I will be ordering from them again! Sorry if this is all muddled up I haven't had a bad experience yet since I've only order twice from them

Date of experience: February 26, 2019
Canada
1 review
0 helpful votes
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Very happy!
February 27, 2019

I have to said that, at first, I was scared that ZAFUL clothing items were going to be bad quality. When my ordre came I was highly impressed. The quality was great! The clothing was true to size (even tho it's an asian website...). It also came faster than I thought!

Date of experience: February 26, 2019
Canada
1 review
0 helpful votes
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Overall, great purchase.
February 27, 2019

I had never ordered from zaful before personally, but my experience was amazing. All of my bathing suits (3) came in true to size, with great material, and all looked great on.

Date of experience: February 26, 2019
KR
1 review
0 helpful votes
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Overall satisfied
February 27, 2019

I've heard a lot about the swimwear before actually ordering, but from my experience, the dresses are really great. Some of the items are definitely not quality materials, but overall the outfits do genuinely look like the pictures and prices are quite fair if you catch the sales. The shipping is not bad either. Majority of my shipments usually arrive before 2 weeks time. I would compare the online shopping to being very similar to shopping on forever2ne1.

Date of experience: February 25, 2019
Kansas
1 review
0 helpful votes
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Zaful Swimsuits
February 27, 2019

I recently ordered 7 swimsuits and a beach coverup from Zaful. I spent $97 and got free expedited shipping. They always have such great discounts and you can earn points to put towards your order and their check out process is pretty easy. The shipping took a little longer than I was hoping for because of the Chinese New Year but the website clearly shopped that this was to be expected and I was okay with it. As for product quality I was pleasantly surprised. All were amazing quality and the sizing was pretty accurate to the size charts. Make sure to read reviews to pick the best size for you.

Date of experience: February 25, 2019
Croatia
4 reviews
2 helpful votes
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I ordered here a few times already and I'm super happy with quality and fast shipping. Everything came very nicely packaged and i had no problems with delivery.

Date of experience: February 25, 2019
Canada
3 reviews
0 helpful votes
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Best Bang for your Buck
February 26, 2019

I was skeptical reading the reviews but gave it a shot and now I order all my bathing suits with Zaful. Usually I do one big haul at the end of winter, and the quality of this years suits were incredible. They are made with really soft and high quality materials, just put together quickly so you need to be gentle with them. They can be a little scandalous but they definitely help my confidence! I always get compliments on them. If you take care of them they will last. If you have any issues or concerns, customer service is on top of it and makes sure to help with any questions or concerns you have. And keep in mind these bathing suits are like $13.00! Don't complain that they're not $100 quality, you get what you pay for and people need to understand that. And yes they do take time to ship, but they're completely on time for how far they are traveling. Overall would recommend and I love my bathing suits!

Date of experience: February 25, 2019
Argentina
1 review
0 helpful votes
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Excellent service
February 28, 2019

My first experience and everything was perfect
Love items I purchased!
Staff care about clients!
Argentinian post office was the problem, because they delay everything we import.

Date of experience: February 25, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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