Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
We monitor reviews for authenticity
03/07/2019
Nickname: autumn
First of all the number of options when it comes to purchasing a swimsuit on this site are practically endless. I enjoyed how easy it is to view everything, and all of the deals and coupons easily placed at my disposal. I chose two swimsuits from here, and both were reasonably priced. I received them on the date they were supposed to arrive. When I tried them on they felt great! Just wish they fit more perfectly. If the choice were available to choose different sizes for the top and bottom it would be so helpful.
Unfortunately, I am very disappointed in Zaful.
I looked at their reviews first and was excited, because people seemed to really like their swimwear.
When I didn't like the quality of the swimsuits I purchased and wanted to return the items, they told me they don't take returns on swimwear.
I read their "main" return section before purchasing, but apparently you have to click open different small tabs to see different warrentys on different items.
I feel like that is extremely misleading and deceptive of Zaful. And to say that "customer satisfaction is their top priority" when they're trying to hide things away in small print... very frustrating.
I will never shop here again.
My experience: When I saw these pants I bought, I thought they were khaki type material. Now I look at the pictures on the site, you can clearly see they don't look khaki. So, that was my fault. But the pants are actually not that bad. They're baggy, and it would be so comfortable to wear during summer. So, that was my experience.
Now, what would I say about the site? The items are very affordable, and the clothes might not be the quality you expect them to be, but you obviously should know that. Don't buy things that look complicated. Like, an embroidered piece of clothing that's easy to screw up. Instead of that, maybe buy a simple 5 dollar tshirt that would be very hard to screw up. You get my point, right?
Overall, I think it's an interesting site. You just need to be smart enough to analyze the items, and buy it, and make sure if it's worth the price or not.
Zaful is an amazing website to shop from! I buy all my swimsuits from zaful because they always satisfy me. They have all the latest trends for all the best prices! There clothing and swimsuits are always amazing quality and fit just right. Zaful has a variety of bathing suits all different types of styles, shapes, colors, sizes, patterns, and different cheekyness. They have many different styles of clothing for such an affordable price! The swimsuits I have bought from zaful have always fitted me perfectly and were very comfortable and stylish! Zaful is by far my favorite place to buy swimware.
Zaful is an amazing website to shop from! I buy all my swimsuits and trendy clothing from zaful because they always satisfy me. They have all the latest trends for all the best prices!!! There clothing and swimsuits are always amazing quality and fit just right. Zaful has a variety of bathing suits all different types of styles, shapes, colors, sizes, patterns, and different cheekyness. They have many different styles of clothing for such an affordable price! The swimsuits I have bought from zaful have always fitted me perfectly and were very comfortable and stylish! Zaful is by far my favorite place to buy swimware.
I ordered a Bandeau bikini from Zaful and I was surprised when I tried it on how amazing the top fit, did not fall at all which is great, bottoms for nice as well. I also ordered a thong bikini with a think strap top, I love love love how u can adjust the straps that's a huge plus and the thong bottom was crazy comfortable! Loved it
I have ordered twice from Zapful and both items i recieved have been my absolute favorite. I ordered a very cute unique half and half shirt that i adore. I also ordered a color blocked jacket. Everytime i wear them i get complimented.
I have ordered bikinis, shirts, blouses, and dresses from ZAFUL. The material of all the items I have purchased have been wonderful. I especially love their selection of bikinis because of the variety and their prices. I will continue shopping with ZAFUL because you honestly can't beat their prices. This is actually my honest opinion and in no way am I being forced to write this. I love shopping on ZAFUL.
I have always seen people with so many Zaful bikinis and they look cute on every one of them. So, I decided to get myself a bikini from Zaful. Best purchase I have ever made! I could never find any kind of bikini anywhere else other than from Zaful. They are cute, have good material, and very affordable! I just wish that you could do the option to pick a different size top and bottom for a bikini. I cannot wait to order more things from Zaful!
"This wonderful red and floral bikini, was the highlight of my day... the bikini arrived two weeks after I purchased it. Im happy with my choice and would definitely recommend it to anyone whos looking for a comfortable, super cute, stylish bikini
I ordered a small. It fit perfectly."
I have made 2 orders on Zaful and both were extremely pleasing. The orders came in pretty quickly and the customer service was phenomenal if I had any questions. I will continue to purchase from them as the time goes by since they have done great job and I'm sure they will grow in the future as well.
This order has arrived on time! Not just that, I love the fact that I can put in my points to deduct the amount and get discounts off of it. It's amazing with great numbers of clothes and items.
First of all, I want to say that I am really glad I ordered od Zaful. The quality is surprisingly good because when I used to order on other web sites and did online shopping, the objects I got were disappointing. The material, the looks and the amount of clothing is really big and great. I ordered now and I would surely order again and I recommend it to everyone! The exchange went quick and with no bigger issues.
Iv'e ordered from Zaful twice now. I got 6 items in total (all hoodies and jackets) and Iv'e been happy with all of my purchases. The only problem Iv'e had is the sizes but that's on me. Just make sure that you read the sizing chart for each and every piece of clothing that you buy and you will be all good! Shipping has always been really fast (within a week). I'm getting it shipped to Los Angeles. Will definitely continue to shop on Zaful and would recomend it to my friends.
I bought a few things from Zaful for my trip to New York. I was worried about sizing, but there were so many reviews with pictures on Zafuls website that it made it easy to tell what size I should order. I'm usually a medium, and only one of the tops fit slightly tight, but it was around my chest area and that's pretty normal. The quality of every item was honestly way better than I expected. Not perfect, but amazing for the price! They offer so many coupons so I was able to get my order even cheaper than it would have already been, which was cool
So far I haven't had any issues. I've received all of my orders in a timely fashion. Before ordering an item I read the reviews to see if I have to order a size up or a size down.
When I first ordered from Zaful, I was a bit skeptical because of my experience with other discount clothing sites like Shein or Romwe, but I was pleasantly surprised. Even though the prices are remarkably cheap, I was impressed with the quality. The quality of each item I have ordered was the quality of something I would go to the mall and get. My order also arrived in a timely manner.
I got the popular teddy jacket that everyone is wearing these days, and it's an amazing dupe of the I. AM. GIA teddy jacket, for a fraction of the price. It's a very flattering fit and it also does a great job in keeping me warm in 30 degree weather. I wear it almost everyday, but it's my favorite coat. Thanks Zaful!
It took about 3 weeks to arrive and the product I got was amazing! It is a bear jacket, or those trendy fluffy jackets that I ordered. This website has a bunch of these jackets you would be looking for, and its in great condition! It is super soft, and the perfect size. I love it so much, and I will order again!
I ordered some bikinis, dresses and active wear. I would say the best quality are the bathing suits and my expectations were more than met.
I do not overly recommend the active wear, the fit wasn't the best. The dresses were as I expected.
The shipping came relatively fast, but I did end up having to pay some custom fees which I was not expecting to pay.
I would definitely buy bathing suits from them again and recommend them for that.
I love my cute red bikini's I ordered from Zaful. Looks identical to the picture and is good quality. Highly recommend for affordable and good looking bathers. Also recieved my package when expected.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Sarah,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies.
Please click here for more details: http://www.zaful.com/returns/.
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
We look forward to hearing from you soon.
Best Regards
ZAFUL Customer Service