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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Texas
1 review
0 helpful votes
Follow Sarah C.
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I ordered a bodysuit from Zaful, (I also ordered similar ones from different websites). Out of the four bodysuits that I got, the one from Zaful was much better in terms of quality and look.
Overall, I highly recommend Zaful. The app/website is so easy to use and I look forward to ordering a swimsuit for this summer season!

Date of experience: March 28, 2019
Illinois
1 review
0 helpful votes
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GO TO THIS SITE NOW!
March 29, 2019

I don't know about you but I started on Romwe and was happy to say the least. When I found Zaful, I was hesitant but now that I have ordered from there a couple of time I am really happy with it. I love all the deals, the point and review system, and how much they update their clothes. The quality is always great and they use a zaful label which is nice.

Date of experience: March 28, 2019
Spain
1 review
0 helpful votes
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I have already placed several orders with Zaful and I never had any problems with them.
The quality of the clothes is good and the prices are fantastic. That web has a huge variety of products and we can always find many offers. Also, they have reviews in each product with many photos. Shipments always arrived my home in time. Definitely i´m happy with my experience with Zaful.

Date of experience: March 28, 2019
Albania
1 review
0 helpful votes
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Everything fantastic
March 29, 2019

I discovered this site by accident, and saw the reviews and so i decided to order a pair of bikinis and Sports Bra.To tell the truth I was a little worried if everything came as it was in the photos and if the measurements were right, and it was a nice surprise when the package arrived in a few days and it was all as I wanted. Its almost a year that I order on this page and I'm very happy to have discovered it.
Of course i will be ordering again. Thank you.

Date of experience: March 28, 2019
Canada
1 review
0 helpful votes
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Amazing!
March 28, 2019

I absolutely love my zaful bathing suits. The customer service was great. If i had any questions they answered very quickly and effectively. My bathing suits are great quality and great colours. They look exactly like the pictures and fit great. The bathing suits are very true to size and i will one hundred percent be ordering from zaful again. I would recommend zaful to all my friends and family.

Date of experience: March 27, 2019
California
1 review
0 helpful votes
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Good quality
March 28, 2019

I have ordered many times from zaful and have nothing but good experiences. The orders have always come very fast, especially for being from shipped outside of the U.S. I usually order swimsuits from zaful, which are high quality. They are all double lined so you don't have to worry about it being see through. I have also ordered clothes and it fit as expected.

Date of experience: March 27, 2019
South Africa
1 review
1 helpful vote
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Customer Service
March 28, 2019

The customer service is great. I had a corncern regarding the current events involving the virus and Zaful reassured me immediately that the products will be safe. Making me, the customer, confident in ordering my order. The feedback you get is very fast and effecient.

Date of experience: March 27, 2019
Wisconsin
1 review
0 helpful votes
Follow Hannah R.
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I booked a vacation for a cruise and realized I had no bathing suits that fit me properly. Uh oh! I saw an ad for zaful and figured I'd give it a shot. The swimsuits were so affordable and they had plus size and straight sizes which was great. I placed two separate orders, one for two swimsuits and one for 3. My order got to me within a week of placing it. The quality was fantastic and felt similar to torrid swimsuits. They are better quality than the ones at forever 21! I am so thankful I found this site! I paid for all products with my own money.

Date of experience: March 26, 2019
North Carolina
1 review
0 helpful votes
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Great Quality
March 28, 2019

Great quality swimsuits! The fabric is nice and thick, and it seems very durable. The colors and fit are very nice as well! I have never seen such a good quality from any other online store. Only issue I had was that they sent me the wrong size for one of the three suimsuits I bought. They offered Store credit or actual money back on the same card. Unfortunately they don't ship you the correct size, you'd have to buy it again. Other than that everything was great! Order processing and shipping were also fast.

Date of experience: March 26, 2019
New York
1 review
0 helpful votes
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On 27/02/2019 I ordered 6 of bikinis and one dress from ZAFUL and i can't say anything else than how much happy i am with it! It's great material and quality, amazing looks and just like in pics! Absolutely recommending! And giving 5 stars! Really beautiful bikini and clothes!

Thanks a lot. For sure will be ordering again.

Date of experience: March 26, 2019
Canada
1 review
0 helpful votes
Follow Jessica L.
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I recently ordered a pair of bikinis from Zaful as a first time customer. I often saw the company advertised on Instagram and their prices are so competitive I thought I'd give it a shot! I'm so glad I did! The shipping was tracked and items received within two weeks. For international shipping, that is considered very fast. The bikinis themselves are of high quality. For the price your paying, you would generally be skeptical of craftsmanship and materials, however, I was pleasantly surprised. Both bikinis are double layered so there's no need to worry about transparency in the water. Additionally, both came with inserts in the top if you need some additional support. One of the bottoms are even reversible! I'm very happy with my purchase and already put a second order in! Highly recommended if you want some unique quality bikinis without breaking the bank!

Date of experience: March 26, 2019
GB
3 reviews
8 helpful votes
Follow Rhiannon W.
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Don't order from zaful, it is a complete scam. I ordered £99.58 worth of clothes under the promise of 'free shipping'. I received order confirmation and waited quite a while, then I started receiving multiple text messages a day requesting £20. This was very worrying as it appeared like a scam and I do not want to put my details into this, so I have not received my order, that I spent a lot of money on. I contacted zaful on facebook (the only way to contact them) and they were extremely unhelpful, stating that sometimes people need to pay additional money. Do not order from zaful! If zaful can resolve this issue, then I will update this review accordingly.

Date of experience: March 26, 2019
Charlie F. ZAFUL Rep
over a year old

Dear Rhiannon,
Thank you for taking the time to write a review.
Please kindly note we have no control over the tax issue which is regulated by the associated government. For more about tax and our service please check https://www.zaful.com/faq/ (About the tax).
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
ZAFUL Customer Service

Israel
1 review
1 helpful vote
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A good purchasing.
March 27, 2019

I am very satisfied with the clothes I got from Zaful! The clothes arrived in a shorter time than expected, and came in a very good quality. The clothes fitted great, because I used the Zaful size guide at their website and it is pretty precise. The colour and lenght of the product lookes just like in photos.
I am in love with the variety presented on this website, and every time I get a pack from Zaful is like a holiday for me.

Date of experience: March 26, 2019
Philippines
1 review
0 helpful votes
Follow Ochee I.
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I ordered two items so far at Zaful and I'm beyond pleased with the items I received. Great quality and true to size. I'm definitely ordering again! Eying on some swimsuits for the summer. I also love their customer support. They respond to inquiries pretty quickly. Keep up the great Job!

Date of experience: March 25, 2019
Washington
1 review
0 helpful votes
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I was very impressed with my order from Zaful. Not only is their stuff affordably priced, but they always have some sort of sale to go on top of already great prices. This makes me feel like I'm always getting a good deal. The items I've ordered have been of great value compared to what I've actually paid. I am able to get trendy pieces at such good prices that I can't get anywhere else. Would definitely recommend! This is my real opinion, I really think they are great!

Date of experience: March 24, 2019
Canada
1 review
2 helpful votes
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WORST customer service I have ever experienced. I tried over 20 times to contact "support" staff regarding my items I never received. It's been over 5 weeks now and I haven't had any one help me or get to the bottom of this. After contact staff via email, messenger and phone I was told multiple times a supervisor or manager would contact me within 24 hours which has never happened. I was then told my Items would be re shipped for an additional 28$. Can not believe how horrible this whole experience has been with the most useless staff.

Date of experience: March 24, 2019
Charlie F. ZAFUL Rep
over a year old

Dear Megan,
We apologize for this situation
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/.
Please offer us your order number then we will check this issue, you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Thank you for your support and patience.
Best Regards
ZAFUL Customer Service

North Carolina
1 review
0 helpful votes
Follow Nou X.
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Excellent Prices
March 26, 2019

I love ordering bathing suits from here. They offer a variety of styles and prints for affordable prices. They pieces vary in size so be sure to read the measurements and reviews to help you find the correct size. The quality is still good at excellent prices. I have not had any issues so far. Other clothing items and jewelry are affordable.

Date of experience: March 24, 2019
France
1 review
0 helpful votes
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I'm so happy
March 26, 2019

This e-shop is the best, the best price, the best quality, the best customer service and the clothe's size is exactly same than my size.

Date of experience: March 24, 2019
Texas
1 review
0 helpful votes
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I really love this cardigan! It looks exactly just like the picture I saw. It fits you well, it's very cute with the little stickers on the outside. Especially, it's very warm!

Date of experience: March 24, 2019
GB
1 review
0 helpful votes
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Great Service
March 26, 2019

Zaful is a great online retailer with great prices, they don't have the best quality so some of the fabrics can be quite thin they're great for cheap fashion and keeping in trend. Zaful is also a great online marketplace that let's the customer see how the products look by allowing customers to create genuine reviews on what they've ordered. Overall an affordable but great service that I highly recommend.

Date of experience: March 24, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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