Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Cristina C.
Unfollow Cristina C.
Share Review
Report Review

Zaful experience
April 4, 2019

I ordered bathing suits and activewear, and I was shock at the quality of the items. Bathing suits have the best fabric and fit you like a glove. I was nervous about the activewear, since leggings are usually see-through, but zaful leggings are not! I also ordered a fluffy jacket and it is the warmest piece of clothing I own.

Date of experience: April 3, 2019
France
1 review
1 helpful vote
Follow Lou A.
Unfollow Lou A.
Share Review
Report Review

Zaful review
April 5, 2019

The pieces that i bought were fine for the price that i paid but the sizing as almost wrong every time.

Date of experience: April 3, 2019
Australia
1 review
0 helpful votes
Follow Mayarr Y.
Unfollow Mayarr Y.
Share Review
Report Review

I received my order within the expected time. The quality is of high standard and the clothes true to size. Looks exactly like the website advertises. Amazing website with amazing prices. I will definitely buy from Zaful again.

Date of experience: April 3, 2019
Washington
1 review
0 helpful votes
Follow Natalie M.
Unfollow Natalie M.
Share Review
Report Review

At first I was skeptical to buy my clothes online for such an affordable price, but I am not totally let down with what I have gotten. I have made 3 separate orders from Zaful and it is truly a hit or miss experience. For example, one of my items was never shipped so I had to either accept store credit or a refund back to my account. Similarly, it took one of my items over a month to ship out and at that point I did not want it but their return policy almost accepts nothing back. I also have to point out they run VERY small so I am always careful about what I purchase and do thorough research with reviews and looking at pictures of what other people have gotten. However, I have gotten some items that have become my FAVORITE pieces of clothing. Overall, for the price you are paying it is not that bad of an experience if you are willing to take the time in researching the clothing you want.

Date of experience: April 2, 2019
Pennsylvania
1 review
1 helpful vote
Follow Tia F.
Unfollow Tia F.
Share Review
Report Review

So glad I discovered this store. The clothes are all really cute and affordable plus there are always discounts and coupons, so you can save even more. Shipping was pretty fast and customer service responds within a day which is always nice. The only downside is that the website and app are slow and unresponsive at times. Overall, I definitely recommend this store!

Date of experience: April 2, 2019
South Africa
1 review
1 helpful vote
Follow Kaila C.
Unfollow Kaila C.
Share Review
Report Review

I love Zaful so much - their products are stunning and of really good quality. Their services are amazing, especially in app. I love that they throw coupons at you and always have the greatest specials! It's also really unique and great that you can earn Z-points by just checking in on the app everyday and use those points for further discount. Their shipping is fantastic and SUPER detailed! You know exactly where your parcel is at every point in time. They deliver to your door which is my absolute fav!
I'm so happy with all my purchases - jewelery, underwear, swimsuits, and jumpsuit. All fits fantastically and their sizes are on point. Definately recommend Zaful if you want a reliable online store. They also do Pay Pal which is great cuz I don't feel comfortable giving out my card details to anyone

Date of experience: April 2, 2019
Canada
1 review
2 helpful votes
Follow Libby C.
Unfollow Libby C.
Share Review
Report Review

I ordered two swimsuits, a beach coverup and a t-shirt from zaful. I originally was a little worried about the sizing because I've had sizing issues with things coming from Asian websites in the past. I ordered a medium in everything (I'm normally between a small or medium) and it all fit perfectly! The bathing suits were super cute, exactly like the pictures. The quality of everything felt the same as something I would buy at H&M or Forever21 for double the price. The only downside was the shipping time, but the long wait was understandable considering it was coming from quite far away. Overall, I would definitely recommend!

Date of experience: April 2, 2019
Ohio
1 review
1 helpful vote
Follow Misty B.
Unfollow Misty B.
Share Review
Report Review

I LOVE ZAFUL!
April 3, 2019

I have been ordering from ZAFUL for over a year now & every single item I've purchased is nothing short of amazing. I'm so blown away by the quality of their products while remaining at such an affordable price. I am about 5'7,120lbs and I wear a small in pretty much everything. I have gotten all of my friends to order from ZAFUL & they have fallen in love too!

Date of experience: April 2, 2019
California
4 reviews
11 helpful votes
Follow MALIKAH H.
Unfollow MALIKAH H.
Share Review
Report Review

I wrote a previous review of ZAFUL as I was very disappointed and displeased with my first time order with this company.

To my surprise after reaching out to ZAFUL they promptly responded with solutions. I truly appreciate good customer service. ZAFUL however displays GREAT CUSTOMER SERVICE. That goes a very long way.
Thank you KellyLi you have won me over.

Date of experience: April 2, 2019
Nevada
1 review
1 helpful vote
Follow Jasper A.
Unfollow Jasper A.
Share Review
Report Review

Awesome!
April 3, 2019

I have ordered from zaful several times and have been satisfied every time! The prices are awesome which makes you a little nervous when ordering but they have a section just for reviews and even submitted photos of other people wearing the item your looking at. I've ordered several bikinis this month for my birthday trip and was super happy with all of them. The two outfits I ordered that didn't fit as well, zaful happily took back and gave me store credit to buy more awesome bikinis! As well as they have a great points system where I can earn points that turn to dollars towards future orders! All in all very happy with Zaful!

Date of experience: April 2, 2019
Illinois
1 review
0 helpful votes
Follow Emma G.
Unfollow Emma G.
Share Review
Report Review

I contacted customer service when i didnt get my package and not i still dont have it and they wont refund me.

Date of experience: April 2, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Emma,
Thank you for taking your time to write your review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
ZAFUL Customer Service

Missouri
1 review
1 helpful vote
Follow Emily G.
Unfollow Emily G.
Share Review
Report Review

When you order something online sometimes it can be scary to not know what you're going to get. Thus far the sizes have been true to size. I did accidentally order the wrong size in one thing and the policy say you have to pay shipping to exchange it, so make sure you ordered the right size. Also the message board when you have questions or need help is very difficult to use, I'd rather talk to someone face to face but you will eventually get what you need taken care of. Overall, they're a great website and I've already ordered my third order. They have a wide variety, and the bikinis are made of really good material.

Date of experience: April 2, 2019
Sweden
1 review
1 helpful vote
Follow Viktorija S.
Unfollow Viktorija S.
Share Review
Report Review

Great!
April 3, 2019

Zaful is very reliable site. I orderd a few times by now and i didn't regret it. Everything was as it said it would be and i have no bad words!

Date of experience: April 1, 2019
Virginia
1 review
1 helpful vote
Follow Caroline B.
Unfollow Caroline B.
Share Review
Report Review

I have had the most amazing experience with Zaful. I always recieve my orders fast and problem free. Whenever I have had to contact the support team for some help they have responded within 24 hours or less. The bathing suits I have bought fit perfectly and they look exactly like they do on the website. I only buy bathing suits on Zaful and do it every spring season!

Date of experience: April 1, 2019
Florida
1 review
1 helpful vote
Follow Tiffani F.
Unfollow Tiffani F.
Share Review
Report Review

I made a number of purchases with Zaful and they never fail me yet. The
Swimsuits come exactly like pictures and the materials are of good quality. The shipment gets here on time every time. Their customer service is excellent, they reply to your concerns in a matter of hours. I would recommend anyone to shop with zaful.

Date of experience: April 1, 2019
North Carolina
1 review
0 helpful votes
Follow Hannah M.
Unfollow Hannah M.
Share Review
Report Review

HORRIBLE
April 3, 2019

It doesnt even deserve a 1 star. Ive had horrible experience i ordered my 2 swim suits over a month ago still havent gotten them i leave for vacation this week and no swim suits. I contacted them all they can tell me is my one swim suit wasnt in stock that it will be in stock on (march 29th) i emailed them and its still not in stock. Why lie to a customer? All they can tell me is to cancel the order give my money back or exchange something in stock. No i got the suits i wanted and im not gonna pay extra for a different suit they should cover or refund me due to horrible customer satisfaction and OVER a month wait. Ill never order from this company again ive been dealing with "voice automated " email system for over 2 weeks now about my order.

Date of experience: April 1, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Hannah,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
ZAFUL Customer Service

South Africa
1 review
1 helpful vote
Follow Colleen M.
Unfollow Colleen M.
Share Review
Report Review

Greatness
April 2, 2019

"My experience with ZAFUL has been a good one, I ordered a Hoodie and a Drop Shoulder Sweatshirt, I must say the fit is amazing and the material was better than expected. So love this place, not only do they sell the most amazing clothes, the prices are so affordable! Their staff is totally awesome and so helpful, in a good amount of time,... all the way from South Africa :)"

Date of experience: April 1, 2019
Georgia
1 review
1 helpful vote
Follow Annie Q.
Unfollow Annie Q.
Share Review
Report Review

At first, I wasn't really sure that I'd like Zaful, but I was pleasantly surprised! Their clothes are very cute and affordable, and the products look exactly like the pictures. The shipping was very quick, I received my items in exactly one week under standard shipping. I purchased a teddy coat, star necklace, and a windbreaker. The items were all of good quality (for the price) and I love how they look in outfits. Definitely recommend Zaful for other shoppers!

Date of experience: March 31, 2019
Michigan
1 review
1 helpful vote
Follow Katie G.
Unfollow Katie G.
Share Review
Report Review

I bought several bathing suits for a vacation and one 2 piece clothes set for vacation on Zaful. The swimsuits were really inexpensive, and looked as they did in the pictures. A lot of the bottoms run a little small, and the material of the suits feels cheap, but they definitely served their purpose. The separates set I bought was cute, but the bottoms were very small and didn't fit. The items came in two different shipments, which is fine, and they arrived relatively quickly. Overall, I am satisfied with my purchase, and think I got what I paid for.

Date of experience: March 31, 2019
Minnesota
1 review
2 helpful votes
Follow Kassidy C.
Unfollow Kassidy C.
Share Review
Report Review

I order most of my swimwear from Zaful because of the value. I love the materials, styles and patterns. Their vast options are so so cute! The sizing can be a little iffy, but it's usually worth it if even just the top or the bottom will work for me because of the low prices. The bottoms are definitely cheeky, so if you're not into that sort of thing then Zaful might not be for you, but I say - if you got it, flaunt it! I would suggest to size up on most occasions. It's a learning curve, but once you find what works for you, it's great! This was my real experience with this company.

Date of experience: March 31, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos