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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I ordered bathing suits and activewear, and I was shock at the quality of the items. Bathing suits have the best fabric and fit you like a glove. I was nervous about the activewear, since leggings are usually see-through, but zaful leggings are not! I also ordered a fluffy jacket and it is the warmest piece of clothing I own.
The pieces that i bought were fine for the price that i paid but the sizing as almost wrong every time.
I received my order within the expected time. The quality is of high standard and the clothes true to size. Looks exactly like the website advertises. Amazing website with amazing prices. I will definitely buy from Zaful again.
At first I was skeptical to buy my clothes online for such an affordable price, but I am not totally let down with what I have gotten. I have made 3 separate orders from Zaful and it is truly a hit or miss experience. For example, one of my items was never shipped so I had to either accept store credit or a refund back to my account. Similarly, it took one of my items over a month to ship out and at that point I did not want it but their return policy almost accepts nothing back. I also have to point out they run VERY small so I am always careful about what I purchase and do thorough research with reviews and looking at pictures of what other people have gotten. However, I have gotten some items that have become my FAVORITE pieces of clothing. Overall, for the price you are paying it is not that bad of an experience if you are willing to take the time in researching the clothing you want.
So glad I discovered this store. The clothes are all really cute and affordable plus there are always discounts and coupons, so you can save even more. Shipping was pretty fast and customer service responds within a day which is always nice. The only downside is that the website and app are slow and unresponsive at times. Overall, I definitely recommend this store!
I love Zaful so much - their products are stunning and of really good quality. Their services are amazing, especially in app. I love that they throw coupons at you and always have the greatest specials! It's also really unique and great that you can earn Z-points by just checking in on the app everyday and use those points for further discount. Their shipping is fantastic and SUPER detailed! You know exactly where your parcel is at every point in time. They deliver to your door which is my absolute fav!
I'm so happy with all my purchases - jewelery, underwear, swimsuits, and jumpsuit. All fits fantastically and their sizes are on point. Definately recommend Zaful if you want a reliable online store. They also do Pay Pal which is great cuz I don't feel comfortable giving out my card details to anyone
I ordered two swimsuits, a beach coverup and a t-shirt from zaful. I originally was a little worried about the sizing because I've had sizing issues with things coming from Asian websites in the past. I ordered a medium in everything (I'm normally between a small or medium) and it all fit perfectly! The bathing suits were super cute, exactly like the pictures. The quality of everything felt the same as something I would buy at H&M or Forever21 for double the price. The only downside was the shipping time, but the long wait was understandable considering it was coming from quite far away. Overall, I would definitely recommend!
I have been ordering from ZAFUL for over a year now & every single item I've purchased is nothing short of amazing. I'm so blown away by the quality of their products while remaining at such an affordable price. I am about 5'7,120lbs and I wear a small in pretty much everything. I have gotten all of my friends to order from ZAFUL & they have fallen in love too!
I wrote a previous review of ZAFUL as I was very disappointed and displeased with my first time order with this company.
To my surprise after reaching out to ZAFUL they promptly responded with solutions. I truly appreciate good customer service. ZAFUL however displays GREAT CUSTOMER SERVICE. That goes a very long way.
Thank you KellyLi you have won me over.
I have ordered from zaful several times and have been satisfied every time! The prices are awesome which makes you a little nervous when ordering but they have a section just for reviews and even submitted photos of other people wearing the item your looking at. I've ordered several bikinis this month for my birthday trip and was super happy with all of them. The two outfits I ordered that didn't fit as well, zaful happily took back and gave me store credit to buy more awesome bikinis! As well as they have a great points system where I can earn points that turn to dollars towards future orders! All in all very happy with Zaful!
I contacted customer service when i didnt get my package and not i still dont have it and they wont refund me.
When you order something online sometimes it can be scary to not know what you're going to get. Thus far the sizes have been true to size. I did accidentally order the wrong size in one thing and the policy say you have to pay shipping to exchange it, so make sure you ordered the right size. Also the message board when you have questions or need help is very difficult to use, I'd rather talk to someone face to face but you will eventually get what you need taken care of. Overall, they're a great website and I've already ordered my third order. They have a wide variety, and the bikinis are made of really good material.
Zaful is very reliable site. I orderd a few times by now and i didn't regret it. Everything was as it said it would be and i have no bad words!
I have had the most amazing experience with Zaful. I always recieve my orders fast and problem free. Whenever I have had to contact the support team for some help they have responded within 24 hours or less. The bathing suits I have bought fit perfectly and they look exactly like they do on the website. I only buy bathing suits on Zaful and do it every spring season!
I made a number of purchases with Zaful and they never fail me yet. The
Swimsuits come exactly like pictures and the materials are of good quality. The shipment gets here on time every time. Their customer service is excellent, they reply to your concerns in a matter of hours. I would recommend anyone to shop with zaful.
It doesnt even deserve a 1 star. Ive had horrible experience i ordered my 2 swim suits over a month ago still havent gotten them i leave for vacation this week and no swim suits. I contacted them all they can tell me is my one swim suit wasnt in stock that it will be in stock on (march 29th) i emailed them and its still not in stock. Why lie to a customer? All they can tell me is to cancel the order give my money back or exchange something in stock. No i got the suits i wanted and im not gonna pay extra for a different suit they should cover or refund me due to horrible customer satisfaction and OVER a month wait. Ill never order from this company again ive been dealing with "voice automated " email system for over 2 weeks now about my order.
Dear Hannah,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
ZAFUL Customer Service
"My experience with ZAFUL has been a good one, I ordered a Hoodie and a Drop Shoulder Sweatshirt, I must say the fit is amazing and the material was better than expected. So love this place, not only do they sell the most amazing clothes, the prices are so affordable! Their staff is totally awesome and so helpful, in a good amount of time,... all the way from South Africa :)"
At first, I wasn't really sure that I'd like Zaful, but I was pleasantly surprised! Their clothes are very cute and affordable, and the products look exactly like the pictures. The shipping was very quick, I received my items in exactly one week under standard shipping. I purchased a teddy coat, star necklace, and a windbreaker. The items were all of good quality (for the price) and I love how they look in outfits. Definitely recommend Zaful for other shoppers!
I bought several bathing suits for a vacation and one 2 piece clothes set for vacation on Zaful. The swimsuits were really inexpensive, and looked as they did in the pictures. A lot of the bottoms run a little small, and the material of the suits feels cheap, but they definitely served their purpose. The separates set I bought was cute, but the bottoms were very small and didn't fit. The items came in two different shipments, which is fine, and they arrived relatively quickly. Overall, I am satisfied with my purchase, and think I got what I paid for.
I order most of my swimwear from Zaful because of the value. I love the materials, styles and patterns. Their vast options are so so cute! The sizing can be a little iffy, but it's usually worth it if even just the top or the bottom will work for me because of the low prices. The bottoms are definitely cheeky, so if you're not into that sort of thing then Zaful might not be for you, but I say - if you got it, flaunt it! I would suggest to size up on most occasions. It's a learning curve, but once you find what works for you, it's great! This was my real experience with this company.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Emma,
Thank you for taking your time to write your review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
ZAFUL Customer Service