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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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Before getting clothing from Zaful I was hesitant because I wasn't familiar with it and when I asked around only a few people I knew were aware of it, so I went to Instagram to check their account and decided to take a "gamble" to try it. And that was a good decision I made because they offer really nice things at affordable prices, I've ordered about five items so far and am satisfied with all of them from quality of products to customer service to the delivery.
Me puse en contacto por que no recibĂ mi paquete en el tiempo estimado y me ofrecieron varias opciones de como proceder, a pesar de yo haber escogido el reembolso, me contestaron todo en tiempo y forma y con toda la accesibilidad posible. Muy bueno y satisfecha que estoy.
Some of my friends ordered on zaful and had good things to say about it, so I decided to give it a shot because the deals on bathing suits were just so good! I ordered 3 bikinis, 2 came together and 1 came a little later. I emailed customer service asking about when the third one would come and they were very helpful. 1 bikini fits perfectly, 1 is a little tight but can be stretched out, and 1 only the top fits but I have other bottoms that match so that is not an issue! Overall I am very pleased, good quality considering such a cheap price.
I have heard of Zaful from a handful of friends and influences but I can honestly say that I am glad I tried it for myself. It is very affordable clothes of course, but the quality is up to par from many other brands that over charge. My recent purchase was a bathing suit and I was partially worried at first about the sizing because normally my tops fit smaller than my bottoms and the bathing suit came in a set. However when I tried it on it fit perfectly. I wasn't sure at first about Zaful but after making that purchase and receiving it I went back online to order some other essentials.
Date of purchas: 24/11/2018
I ordered from zaful around black Friday/Christmas time and despite this the delivery of my item was very speedy. I am a UK resident so this surprised me as usually orders from US websites take quite a while to reach me.
I was very impressed by the quality of the product which was a burgundy fluffy jacket. Apart from the fact that initially the zip was a little stiff the coat was exactly what I wanted and had been looking before.
Being quite petite I was happy to find that the coat accommodated for this and that the fit was very true to size.
Another thing to mention is how helpful the customer services team was. I had purchased another item around the same time as this from America and had mixed up an email from the customs tax office thinking it was from zaful for my coat rather than the other item. Despite me being in the wrong they sorted everything out very quickly for me without blaming me and we're keen to help me in anyway possible.
I would definitely recommend buying from zaful and will be doing so again.
I was a little weary purchasing swimwear online, however after my first purchase from Zaful, I was hooked! I have since purchased multiple different suits, in different styles and different colors and they are all amazing quality and you seriously cannot beat the price! Shipping is fast, and the customer service team goes above and beyond to respond quickly and keep you updated. I love Zaful and I have recommended all of my friends to this great site! Customer service goes a looooooong way in my book! :)
I'll put zero stars if I could! Worst company ever! I never received the package, tried to contact customer service for refund my money through emails and phone calls they rejected me. The representative was extremely rude and hang up on me! DO NOT USE THIS COMPANY! Save yourself and your money!
First, let me say this review is 100% voluntary & I LOVE ordering from Zaful.
I shop every day & keep adding to my shopping cart. I received two bikini's on Apr 1st, the Lace Up Flower Bralette Bikini Set, size M & Rainbow Paint High Leg Bikini, size M. Which must have been popular cause they're both sold out now! They're both so perfect I didn't want to take them off. The quality of the material far exceeded my expectations. The colors are super vibrant & they both look EXACTLY like the photos on the site. I'm thrilled with them. So thrilled in fact, that I placed an order directly after getting my new bikini's, for 3 more bikini's a top & a pair of summer pants. Can't wait to receive my next shipment & many more to come.
I'll be a Zaful lifer.
First let me say, they have an amazing customer service. This product shipped really fast (got the items in less than two weeks) and the items quality were amazing. This was my first order that got me hooked onto their website. I ordered a white scalloped halter laced teddy that fit perfectly. I also ordered a mesh see through shirt with little angels and clouds printed on it (SO CUTE), a fluffy winter teddy, and a black knit high neck sweater which came in one size, and it did truly fit well.
Honestly where do I start? Zaful is the best place to shop for clothes, swimsuits, shoes and everything else you could dream for. I use zaful for mostly clothing and swimsuits and they have not failed me once. The bad reviews you see from other people are because they probably didnt look at the reviews of the product they were buying for sizing. Also they ship so fast i ordered about 5 swimsuits at one time and got for in less in than 6 days. Amazing! They really know how to size and i am a plus size girl and i love that they make even bigger girls feel so pretty. Another thing that i noticed is that if you look at what your product is made of that will show you if you need to size up down or true to size. Zaful knows there stuff and i will forever buy from them!
Zaful is a great website and has a variety of things for everyone. I ordered a swimsuit which is really good quality, looked just like the picture, and was true to size. I also ordered some jewelry, a dress, and a cute top all of which came as expected and amazing quality for the price. It had relatively speedy shipping and customer service responded quickly. 10/10 would recommend.
I have only good things to say. I ordered two pairs of pants, they arrived in a timely manner and fit great! The quality is so nice as well and the colours are pigmented. As well the material was extremely soft and lovely. This is my first time shopping at zaful and I will do so again after this great experience! :)
I ordered 3 bathing suits from Zaful and they were all super cute, but one did not fit. I contacted customer service and asked for an exchange, and they sent me a new bikini! I didnt even have to return the old one! The support team always replied quickly and were super nice. Thanks Zaful!
I ordered two swimsuits from Zaful, and let me tell you I LOVE THEM! They are so comfortable and extremely cute! They fit perfectly and they came a week later so the shipping was very reliable! I plan on ordering more swimsuits for vacation from Zaful.
I've always been skeptical of ordering online. Either the clothing doesn't look the same in real life or the sizing is off. However, I could not pass up the deals I saw on Zaful. I only ordered one bathing suit just to try it out at first. Let me tell you, I am in love. The bathing suit fit perfectly and looked exactly like the picture. It was a great price as well and it was delivered so quickly. Thank you Zaful!
Aside from the prices being reasonable, the customer service is beyond perfect. Very helpful and the quality of the clothes are good too! Also, the sizes are true to size according to my experience!
I have ordered three items from Zaful. Two of them were hoodies. One of them was a furry medium sweater that is probably my favorite of all time. Another favorite was a furry sweater. I got both hoodies at extremely low prices. The other sweater was a medium that was really a small. All three items took about two weeks to arrive. I was too lazy to send the one that was too small back. Based off how long it took to arrive, I guessed that it'd take a bit of time for the exchange process. The sweater came from London, I believe.
I recommend this online store. The clothes are cheap and trendy. I paid less than $25 for each piece of clothing that I bought. They offer a student discount and another for signing up. Just look at the reviews, photos and the item description. This is my real objective experience that I am willing to share with other people.
This review references my own objective experience and I want to share with everyone! I ordered a set from zaful for my spring break trip and it was absolutely stunning! The material was good quality and it fits so nicely. The color is also so bright and perfect for the warm weather. I have gotten so many compliments on it and some of my friends even decided to order it too! The size is accurate. I am 130 lbs and 5'2" and am wearing a size small.
I have to say that I'm that kind of woman who hates shopping clothes. My sister recommended me to try zaful.com and I encouraged myself to buy the dress for the Christmas dinner organized my company. The size chart is perfect, so you can choose correctly according to your measurements, so there are no surprises. I chose that black dress and I ended up quite happy with the purchase, I felt great, the dress was very comfortable and very cheap!
The order arrived earlier than expected, so I give zaful.com 10/10.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Alona,
Thank you for raising this issue.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best Regards
ZAFUL Customer Service