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ZAFUL Reviews Summary
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I bought a dress at ASOS.com months ago. Today I by chance took a look at this online site and have seen the exact pictures of the dress I bought at ASOS. They stole the pictures at ASOS and placed them at their website for selling. Beware!
I ordered 4 items in early September and when my package arrived, only 2 were inside. I assumed the other 2 would come in another shipment but it's been over a month and they are still not here. The ticket system doesn't work and every time I try to use the site chat it says it is offline. They already accepted my money. I just want my 2 items!:(
My order number is U**************
Dear Heidi,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding
Best regards,
Zaful.com Customer Service
I contacted customer service about an order I had placed over a month ago, not that they could not even find my order even when I gave them my order number, they never got back to me!
How can fake and fraudulent companies like this exist so publicly? My order number was UU**************
So sad
Dear Nazy,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Could you please tell us your email via the messaging function to us? Then we will check and resolve the issue for you soon,
Thank you for your time.
Best regards,
Zaful.com Customer Service
I placed an order on Sept. 4 and haven't received the merchandise as of yet. The company is a total scam.
Dear Faye,
Thank you for your important feedback and for letting us about your experience with us.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
We value your patronage and wish to continue serving you in the best way possible.
Best regards,
Zaful.com Customer Service
They're stealing your social media photos and posting them to their website claiming that they offer the same product that I HAND MADE MYSELF.
If you do get your purchased item, which doesnt seem likely based on the hundreds of other terrible reviews, then the product probably wont be the item you thought you were buying.
STEER CLEAR! This is a fraudulent Asian based company that has made every penny off of theft. If they were a American company, I already would have sued! But since theres no legitimate contact information, and an automated review responder named 'Sandy Z', its seems all I can do is WARN customers. Any 'Good' review on this site about them is also fake, and created by the company
Dear Jessica，
Thank you for your valuable feedback.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If you have any problem, please submit a ticket here: https://support.zaful.com/ticket/ticket/index, we will resolve all of the issues to your satisfaction.
Thank you very much for your collaboration.
Best regards,
Zaful.com Customer Service
I paid extra for speedier delivery. This is a joke. Also the price in my local currency quoted on the website was significantly less than the money taken from my credit card. I have queried this but no response.
Just received some of my items. Dear me they are AWFUL!. One item is actually completely different to the pictures on the website. I have emailed to complain but as I haven't had any contact from Zaful (should be renamed Zawful) then I am not holding out much hope. I'm putting it down to a learning experience but please learn from my mistakes. Don't go anywhere near this website.
Dear Rachael,
I want to start by thanking you for notifying us about the issue.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution. Could you please provide us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best regards,
Zaful.com Customer Service
Was really wanting to wear the dress i ordered on my vacation trip. Unfortunately that won't be the case and don't want to take another chance of spending money on items that take a month for shipping, then in return, you don't receive.
Dear Janice,
Thank you for notifying us of your complaint.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?
Thank you very much for your cooperation.
Best regards,
Zaful.com Customer Service
I ordered some jewelry back in August they say they shipped it on August 26 still I don't have my order they don't care. They got there money. Horrible customer service.
Dear Loretta,
Thank you so much for your important feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Please kindly message us your order number or email address registered on our website.
We want to say thank you for providing us with important information about your situation.
Best regards,
Zaful.com Customer Service
I ordered a bag set 3 weeks ago, paid for it and then after seeing dreadful reviews, got very scared. I tried to cancel my order, only to have them ignore that request and say that this particular item was 'unavailable' so would I like to exchange it for something else or get refunded? I immediately sent them a reply saying I had asked to cancel my order anyway, so could I definitely have a refund?
Almost three weeks later, nothing! Disgusted in this 'company'. I guess I'm not getting my money back so a valuable lesson learnt. I will be telling anyone who will listen, DO NOT purchase off this website.
*To add: straight after posting this, I received a notification that my refund was applied. This actually is true, because I've checked my account. Still, a little worrying that it took 4 emails from me and then this review. I will be steering clear form Zaful, although credit is due, they finally refunded me.
Dear Shelley，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best regards,
Zaful.com Customer Service
HATE
I place my order last month and still nothing! I ordered two swim sets. Now seeing these reviews I'm regretting everything! My tracking code had shown that my order had reached the U.S. on the 23RD OF SEPTEMBER UM ITS OCTOBER 11TH AND STILL NOTHING FIX THIS! THIS IS A SCAM! IVE SEEN LOTS OF REVIEWS ON YOUTUBE FOR ZAFUL! They somehow got their clothing faster or longer than usual and its okay quality WHILE IM WAITING HERE! L
Dear Nou,
Thank you so much for informing us about your shopping experience.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Could you please tell us your order number or tracking nuber so that we can offer you a better solution?
Thank you very much for your understanding.
Best regards,
Zaful.com Customer Service
There is a FB site for those of you to share your horror stories that a few people started. Also, call paypal *******966 and tell them not to do business with them. Been waiting 26 days for a dress and saw many people received something in bad quality or nothing at all.
* Before you consider a purchase check out REAL REVIEWS from REAL CUSTOMERS here:
https://www.facebook.com/groups/**************/
Dear Sara,
Thank you for taking your time to write your review.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If you have any problem, please submit a ticket here: https://support.zaful.com/ticket/ticket/index, we will do our best to assist you.
Once again we apologize for any inconvenience we may have caused.
Best regards,
Zaful.com Customer Service
This site is a total scam. They steal photos from other clothing websites and send you a horrible knockoff. When you cancel an order they never give you a refund. Basically they lie and steal from you. Zaful has blocked me from facebook because I'm constantly warning people about their horrible site. DO NOT BUY FROM THIS COMPANY!
Dear Elaine，
Thank you so much for your important feedback.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could message us your order number.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best regards,
Zaful.com Customer Service
Paid the extra money for it to be overnighted to me, it's been 5 weeks now, still no order. I will be posting against shopping on Zaful to Facebook, Twitter, Instagram, and Snapchat... Heck I'll even throw it back to MySpace, just to get the word out to as many people that Zaful is a scam, hopefully that'll put this crap site out of business.
Dear Wen,
Thank you so much for informing us about your shopping experience.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.
Thank you very much for your understanding.
Best regards,
Zaful.com Customer Service
DO NOT give this false company your money. Sadly, they are predators.
Dear Camille ，
Thanks for providing your extremely valuable feedback to us.
We are NOT a scam.We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best regards,
Zaful.com Customer Service
Here is my order # to ensure that I truly made a purchase from Zaful:
UL**************
I ordered three items from Zaful and I was very pleased with my purchase. Two of my Items shipped right away and when received, I was impressed with the quality of the stitching and fabric, especially for the price!
I inquired to Zaful about my third item and they got back to me right away with an explanation as to the delay. They even offered to either refund my money or allow me to choose another dress, if I wanted. Because I liked the dress I ordered, I told them I would wait. As soon as my item was available for shipping they contacted me and it was even earlier than their estimated date!
I have to say that I am very pleased with their service, over all.
Ladyday714
Nope after reading the reviews I see your company sucks, will not be ordering
Dear daymon,
Thank you for recent comments.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If you have any problem, you could submit a ticket here: https://support.zaful.com/ticket/ticket/index, we will do our best to assist you.
Thank you very much for your collaboration.
Best regards,
Zaful.com Customer Service
I waited over a month for my order then when I finally received two tops they were nothing like what was advertised. I understand it's cheap but it's also nasty the fabric was so bad and the stitching embarrassing. I honestly don't know how this company is still aloud to sell its crap.
Dear Janeya，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Could you please tell us your order number so that we can offer a better solution?
Once again we apologize for any inconvenience we may have caused.
Best regards,
Zaful.com Customer Service
They are kind of rubber beacuse they don't answer us I had 4items just I got 2 and has bad quality but they don't answer they should refund to us I do dispute in my credit
Dear Mojgan,
Thank you for taking your time to write your review.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could message us your order number.
Thank you for your support and patience.
Best regards,
Zaful.com Customer Service
I placed a order Sept. 20th. $200.00 order. The company already took my money. I emailed several times and have not reciecved and status on my order or any responce. This company is a scam. Please do not order. Its a waste of time and they take your money!
Thank You!
Sara Bruni
Dear Sara,
Thank you for your valuable feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Please message us your order number.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best regards,
Zaful.com Customer Service
Worst experience ever... I'm almost up to my 20th email. I had no idea this company was based out of China. They certainly don't market it that way or let you know unless you really go looking for it. Sizing in China is so different from the United States and not being transparent about even this fact is only one of the many things that is wrong with this company. It's been over a month and slowly but surely I'm receiving my items. The quality of course is not very good. There are no tags in the close to even show what materials they are made of. I still have a handful of items to be delivered and the communication back-and-forth is still showing that they don't even know what is correctly outstanding. I even attached a spreadsheet to the last communication and they still got it wrong. I so regret ordering any of this.
Dear Bettina,
I want to start by apologizing unreservedly to you for what has happened.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could message us your order number.
Thank you very much for your cooperation.
Best regards,
Zaful.com Customer Service
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear T，
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
About more details could you please send an email to [email protected]? We will check and resolve the issue soon.
Thank you for bring this matter to attention.
Best regards,
Zaful.com Customer Service