ZAFULReviews 5,971

I have added a review previously. I started with my 1st order in September and it is still ongoing (5 months later). Received a partial refund, boots that were sold off as suede (which were actually cheap pleather and smelt like fish) a dress that arrived EVENTUALLY half assembled and made from cheap plastic material and now I await another cheap piece of crap (i am sure) that was sent 2 December as a replacement for 1 item that NEVER arrived. I want ALL my hard earned money back to be perfectly honest as I will never wear the dress, neither the boots. And as for their ticket system, when you have a query - i havent experience anything MORE admin irritating in my entire existence.
They are based in CHINA. STAY AWAY!

I understand that there are many other customers but more than a month for shipping. I placed my order of a dress on the 11th of October and now it is the 9th of November. I tried emailing, calling, and live chatting but none of them seem to work. If I do not get my order anytime soon, I will report this website as a scam and fraud.

I ordered a couple shirts on September 25th with express shipping and received most of them on October 12th. I was very impressed with the quality of the items, good quality and cute clothes for little money. I still have yet to receive my final item (it is November 9th). I have contacted them and they say that it is in transit. So basically the site has good quality products at low prices, but shipping takes a really long time (at least they have free worldwide shipping!). Also keep in mind that there is an extra fee for the package to go through customs (usually around 25$). I will probably order from Zaful again.

Ordered clothes on October 9th, Received 2 of the items ordered after 10days. One of the items (a blazer) was great quality! The other was extremely poor quality, so 50/50, but couldn't ask for much more with the price. Still haven't received the rest of the items one month later, and they haven't even been shipped! I wrote an email inquiring about this and asking if I could have a refund since they haven't even shipped my other items. Here was their response:

Dear Leilani,

Thanks for you contact us.

It is so sorry to reply you later.

We wish to apologize for any inconvenience.

We are aware, we need to improve and there might be negative feedback about us.

Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.

We have canceled your order and applied the refund for you, please rest assured.

You will receive the refund in 3-5 working days, and you can check in your account later.

Thanks for your understanding in this matter.

Hope you have a nice day.

Best Regards

Abi

Zaful Customer Service

http://www.zaful.com/

So, at least they gave me a full refund (it has already been put back on my paypal account). Although, I would have preferred just getting the clothes in a timely manner.

I ordered from this company too and i want to report them as a scam. Yes, the shipping is "free" but YOU DO PAY…in that my first order took over a month to arrive and when it did, it was missing buttons, had threads hanging off and looked used. Two days after I made my first purchase, I ordered something else (i should have waited for my first order to arrive bc I NEVER would have ordered anything else!) My second order has YET TO ARRIVE and it has been two months! I have tried to contact this "company" but they said "the pictures weren't clear enough" What?!?! I want to file an official complaint and get my money back! Is that possible? Please help me file a complaint and let other ladies know what a waste of time/money this company is

I am so disappointed with the two dresses that I purchased. I might as well have flushed $36.00 down the toilet. There are of poor quality. There are no tags to identify the material and how to care for, and they look and feel like clothing that would be placed on a doll or like a Halloween costume. So cheap and somewhat see-through, and they smell of chemicals. I should have read reviews before I purchased them. I am not even going to bother trying to return them based upon what I have read from these reviews and having to pay for shipping fees and knowing I will not be able to get in touch with anyone. Not going to waste my time. I will never order from this company again. This company doesn't even deserve a 1 star of a rating

It took 3 weeks to receive my order. When I opened the package I was so upset immediately. NONE of the items even remotely resembled the pictures online or the descriptions. The fabric is that of which cheap wal-mart halloween costumes are made of. When I tried to call I was unable to reach anyone and their magic jack answering service would not except anymore messages. When I attempted to online chat I was told they only handle pre-sale issues and finally I have filed two support center complaints with them. BEWARE - BAIT AND SWITCH. The only possible help is PAYPAL. Contact PAYPAL and open a case. This FRAUDULENT company needs to be stopped.