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ZAFUL Reviews Summary
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I finally received my first over in 5 weeks. The shirt was cheap material and I ended up throwing it away, the 2nd order was never received $105.00 worth of hard earned money. Its been 6 weeks. There will not be a third time.
Delivery: It takes 2 months for my orders to arrive!
Customer Service: Almost sounds like it's a computer generated response. Contacted them twice and git the same exact answer twice!
Product: TERRIBLE! The material was cheap! Not the same as shown on the website! Definitely bait-and-switch. They advertised a beautiful skirt but had a cheap company in China made a much much cheaper version of that skirt and send it out. The skirt looks like an Amish skirt! Definitely not the item I intended to order!
Overall, just avoid thus company. It's not worth the money and the frustration!
Dear Yen,
Let us start by apologizing personally for your experience.
We really want to work with you to make this right.
We have send a good solution to email s.***[email protected],
Again, we am sorry for the frustration this has caused you and hope that this will set things right.
We are waiting for your reply.
Zaful Customer Service
Would also like to add to my previous review that the replies from Zaful on this site are bogus. I have not heard a thing from them. Again, stay away from Zaful site. It is a scam.
Dear Kristine,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
We have send a good solution to email kris***@aol.com.
Thanks for your time.
We are waiting for your reply.
Zaful Customer Service
I've been buying in Zaful for a couple of months and i am very happy with it.
The products have a good quality and they arrived in about 15 days max.
I recommend to always ask for the expedited time, that way you cant track your order without a problem. The communication is good, they take around 24 hr max. To answer any question or solve any problem
The price of the items is cheap so if you make any size mistakes
My orders have been UU************** UU************** UU************** UU************** UU************** 9-12-15
My nickname is mfr22
I would give no stars if that was possible. After no sign of my purchase as of 60 days I tried getting in touch with the company. At first they were apologetic and reassured they were completely responsible for my order, but then after seeing I accidentally get one number wrong in my phone number they said I had left out very important info for my order, and there was nothing they could do. This is the most ridiculous thing I've ever heard. I'm convinced this company makes their money out of scamming people, and would recommend not buying from them.
Dear Tiffany,
Let us start by apologizing personally for your experience.
We really want to work with you to make this right.
We have send a good solution to email ast***[email protected].
Again, we am sorry for the frustration this has caused you and hope that this will set things right.
We are waiting for your reply.
Zaful Customer Service
Embroidered Dress... Loved it. My Mate loved it on me also. It fit nicely and arrived on time. It took about 2 weeks( ordered on Nov24/ shipped on 25/ arrived on the 4th Dec) which was not bad.
I've ordered from zaful a few weeks ago. Things still not here! There is also no way in contacting with these people!
Dear Gicell,
First, our sincerest apologies for your problem.
We want every customer to be happy and clearly this is not the case here.
We have send a good solution to email gicell*****[email protected]
We are waiting for your reply.
Thanks for your time.
Zaful customer Service
I placed an order at the end of November and I'm still waiting, yes the customer service number is a magic jack number and there was no answer. Tracking is horrible. Let's see if I receive my merchandise. TBC!
Dear Valerie,
Let us start by apologizing personally for your experience.
We really want to work with you to make this right.
We have send a good solution to email vhib****@gmail.com
Again, we am sorry for the frustration this has caused you and hope that this will set things right.
We are waiting for your reply.
Zaful Customer Service
I ordered a dress with expedited shipment still waiting For it to arrive can't check order on tracking system - seems to me like this company may just be a scam - going to contact credit card company
Dear Rachel,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
We have send detailed information to email ra****@rstaffordlegal.com
Thanks for your time.
We are waiting for your reply.
Zaful Customer Service
I HAVE ORDERED FROM 4-5 different websites for christmas this year and byfar Zaful has been the best, I ordered 2 dresses size medium for my daughter for christmas they are perfe t the material is good quality, delivery was fast, I will definitely order from zaful again:)
Order # UL************** lizajane
Lisa doucette
I was pleased with my order from Zaful, as I understood what I was ordering: 2 very inexpensive dresses that would probably take a month to arrive. I got exactly what I paid for. I will order form them again. Educate yourselves and be patient.
The clothes are about 7 sizes too small for an adult. The quality is horrible. You can NOT return your order for a refund! They ask you to take pictures of the items with a measuring tape, so I did. Then when I tried to upload them I could NOT. There return policy states that the customer with only receive a PARTIAL refund (ha ha good luck) and that the customer must pay return shipping to CHINA. Which costs more than the PARTIAL refund.
Dear Mary,
Let us start by apologizing personally for your experience.
We really want to work with you to make this right.
We have send a good solution to email princess******@yahoo.com.
Again, we am sorry for the frustration this has caused you and hope that this will set things right.
We are waiting for your reply.
Zaful Customer Service
I ordered Color Block Keyhole Neckline 3/4 Sleeve Dress (Black) on 10/26 and I just received it last week and I LOVE IT! It looks exactly like the model on the site I ordered from. It is true to size, I would recommend going the next size up for perfect fit and room at the top. I will be ordering from this website again. I wish i could upload on this site with me in the dress.:)
The only Con... Didn't like the long delivery. However, anytime I reached out to customer service via email regarding the status or any updates, they always responded within 24hrs.
I am a happy satisfied customer and have referred ZaFul to ALL my co-workers, some of my family and most friends (that shop online).
Do not order anything from them. I ordered $150 of products and only got $15. It has been 3 months and I don't have the rest of my products. There is no one you can talk to when you call them.
They are a complete SCAM, SCAM, SCAM, SCAM
Dear Clara,
First, our sincerest apologies for your problem.
We want every customer to be happy and clearly this is not the case here.
We have send a good solution to email clara.*****@hotmail.com.
We are waiting for your reply.
Thanks for your time.
Zaful customer Service
I don't know about you all but i got mine in just 7 days & the fabric was really comfortable too. Not even joking! Definitely buying some more!
I have had nothing but an amazing experience with these guys! Amazing customer service and quality products! I have ordered many dresses from them!
Every outfit I have ever ordered has been good quality and fits perfectly. Customer care is awesome and the associates who respond on tickets are very helpful and friendly! None the less the pricing for the products is amazing. Cheap and of good quality.
Its almost impossible for you to track any package, its over priced, and shipping takes forever! I ordered a couple of summer time dresses in probably august on here and one of them showed up (not as even described, a month late, and already falling a part) and now it is December and the other is just barely being shipped. I wouldn't be surprised if I don't see it until 2016 or later and I'm assuming it will be in horrible condition... Too much for over $100! Not in the slightest bit of an exaggeration, this is the worst, most unprofessional website I have ever had to deal with. DO NOT SHOP HERE!
Dear Lndia.
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
Could you please tell us your order number or ticket number so that we can provide you a
Good solution?
Thanks for your time.
We are waiting for your reply.
Zaful Customer Service
These guys steal their photos from reputable clothing websites. Hardly ever send their items (i waited over 3 months). And when they do, they look nothing like the image. The sizing is off, the fabric is cheap, nasty, and smells like petrol. BEWARE! DO NOT BUY! You will end up in fights with them trying to get a refund. Terrible customer service.
Dear Natasha,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
We have send detailed information to email natas****@windowslive.com.
Thanks for your time.
We are waiting for your reply.
Zaful Customer Service
I ordered something two months ago and never got it. There's no response on their customer service page "ticket," no phone service, and no answer to a chat request. I guess they've flown. I guess I can write that money off.
Dear Customer,
First, our sincerest apologies for your problem.
We want every customer to be happy and clearly this is not the case here.
We have send a good solution to email virginia.*****@ttu.edu
We are waiting for your reply.
Thanks for your time.
Zaful customer Service
HORRIBLE CUSTOMER SERVICE... IF YOU CAN CALL IT THAT... MAJIC JACK PHONE NUMBER NO ONE EVER ANSWERS... BEEN OVER TWO WEEK ORDER NOT RECEIVED... BOGUS FRAUDULENT COMPANY... I THINK WE NEED A CLASS ACTION LAWSUIT
Dear Susan,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
Could you please log in the website, find out your order number then give us your order number so that we can provide you a good solution?
Thanks for your time.
We are waiting for your reply.
Zaful Customer Service
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan,
We are truly sorry for the problems with your orders.We really want to make this right.
Could you please tell us your order number so that we can deal with your problem?
Thanks for your attention.
Waiting for your reply.
Zaful Customer Service