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ZAFUL Reviews Summary
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I bought 2 items off Zaful over 2 months ago, and they still havent arrived! I was very concerned about buying off this site to start with as it seemed a bit sketchy.
I waited for ages but it still hasn't come. I Then decided last week to send them an email to their support site asking if they could help me out and got no reply!
I got an email saying it was dispatched straight after i ordered and the tracking number still says its on its way...
I ordered three products from Zaful.com and one was just like the picture, the second was somewhat different from the picture, but the third product was way different from the picture online. The picture online makes it look as though there are red flowers embroidered on the dress & the colors are very bright in the picture. When I recieved the product I saw that the flowers are printed on the dress, the colors are very dull, the chest area is saggy, and the pattern is different from the picture online. This would not have been a big deal if Zaful would've honored their return policy of 30 days refund & 100% satisfaction guaranteed. I emailed Zaful several times telling them the problem & that I wanted to return the product & recieve a full refund & they only offered a very small refund. After I told them that was not good enough then they increased the return offer slightly. This is the first time I have ever had this problem with buying a product online & am very skeptical now.
Dear Janelle,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have send a good solution to janelle*******@csu.fullerton.edu.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Thank you so much for your collaboration
Zaful Customer Service
I have used this web-site multiple times! The clothes are always quality material, I never worry about shipping, and the customer service is always helpful. I'm so happy with my purchases and won't hesitate to shop here again!
Excellent customer service, will shop on Zaful again. Thank you for dealing with my exchange enquiry in such quick way.
Sure wish I had read the reviews before I placed an order. Now my daughter's Xmas gift will not be coming, I am fairly sure. SUCKS. I vow to send out a negative review every day so others can be warned!
Dear Cyndi,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We have sent an e-mail to you Cle***@aol.com already, please check it and reply, hope we can solve this issue soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Zaful Customer Service
I placed my order at the end of November and stil have not received it! I was hoping it would come in time for Christmas, I doubt based on previous comments that this is going to happen. My guess that this company is an absolute scam and I will NEVER order from again.
Horrible customer service that had not gotten back to me regarding my order.
Dear Silvia,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We must clarify that: our company is definitely real. Our customers are from all over the world, it's no necessary to cheat anyone to respect our reputation.
Could you please tell us your order number and ticket number so that we will help you figure everything out and offer you a satisfactory solution?
We want to thank you for your constructive comments, which are always most welcome.
We look forward hearing from you.
Zaful Customer Service
Ordered a dress from this company over 3 weeks ago. I tried tracking with the number they provided and there is no tracking information from USPS. It's a Christmas gift and I don't think it will get here after reading all the reviews. Wish I would have known it was coming from china. Very upset customer
Dear Neyma,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Your order is on the way.
We have send the detailed information to your email ncbar****@aol.com
Once again, I want to restate our apology to the customer for their experience.
We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Zaful Customer Service
I've ordered from this site about 3 times and each one has been great! The items I received were just what I ordered and I've recommended them to all my social site friends!
I ordered a jacket from them and it was exactly as described in the description. It did ship from China - I wish I had known this before I picked my shipping option or I would have picked a faster option. It arrived about 3 weeks after ordering so definitely not fast, but I did contact customer service about it taking so long and they assured me that it was on its way. It arrived safe and was very cute.
Just opened the package, and saw two items, a coat and a jacket, what I ordered. Couldn't believe it! These were totally different from the pictures on the website! It's rubbish... I can't wear them... I want my money back!
Dear Hikari,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
We have send a good solution to tohika******@hotmail.com.
Thanks for your time.
We are waiting for your reply.
Zaful Customer Service
Where is my order Zaful UU**************; two dresses and the other dress from my previous order UU************** Blue Print Plunging Neck Maxi Dress never come to my door. I won't complaint about quality. I know I can't expecting too much from the price you tag on. Some good and some dissapointed. Still hoping my blue print plunging neck maxi dress will come to my door later. Thanks
Dear Sit,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We have send detailed information to warni_****@hotmail.com.
We look forward to hearing from you soon.
Zaful Customer Service
I ordered a top on 13th September 2015. I never arrived. I paid insurance. I have it on my credit summary. I contacted Zaful by email to be told i hadnt paid insurance so they could not track my order. Load of crap. Do not buy this from this company. Read all the reviews first. I truly do not understand how they are allowed to keep trading.
Dear Carla,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your
Satisfaction.
Could you please let us know your order number and ticket number?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Thank you so much for your collaboration
Zaful Customer Service
First of all our fist swim suit was totally see through. And the fabric was from party city used on costumes. Im am not one to complain but I have never seen something so horrendous. Do not ever consider purchasing anything from this $#*!ty website. It is a scam. PLUS YOU HAVE TO PAY FOR RETURNS!
Dear Sarah,
Thank you for your important feedback and for letting us about your experience with us.
First, we want to offer my sincerest apologies to you for the issue.
However, we must clarify that:
We are NOT a con. We really do not need to risk our reputation over a single order.
Nevertheless, we respect your opinion.
It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
May I have your order number and your ticket number so that we can immediate actions with our related staff to solve your problem?
Please kindly reply to us.
We are waiting for your reply.
Zaful Customer Service
I saw an ad for this store on amazon and went to look... I started shopping immediately! I adore this store though must make up for out of country size differences... their Large is usually our small here in the USA... The items I purchased were of solid quality and are all really lovely. I am careful with most shoes that aren't made local as size is somewhat more difficult to guess, though I may purchase some boots. I've gotten beautiful lined velour tops and embroidered dresses and just wonderful clothing here! I am excited to shop with Zaful again! Great store!
I PURCHASED THREE DRESSES ONE FROM ZAFUL AND 2 FROM THEIR SISTER SIGHT SAMMY DRESS. ALL THREE DRESSES WERE HORRIFIC! TERRIBLE QUALITY AND LOOKED NOTHING LIKE THE PICTURE THAT REPRESENTED THEM! WASTE OF MONEY! And you have to pay to return them!
Dear Joan,
Let us start by apologizing personally for your experience. We really want to work with you to make this right.
We have send a good solution to email mrsjh*****@hotmail.com.
Again, we am sorry for the frustration this has caused you and hope that this will set things right.
We are waiting for your reply.
Zaful Customer Service
IF YOU WANT TO THROW YOUR MONEY AWAY THIS IS THE PLACE TO BUY, IT ALL COMES DIRECTLY FROM CHINA AND FORGET ABOUT RETURNING THE MERCHANDISE DUE TO COST AND RESTOCKING POLICY.
GREAT ADVERTISING BUT THE QUALITY OF THE MATERIALS ARE INFERIOR, THE SIZING IS INCONSISTENT AND EVIDENT THAT AFTER A FEW WASHES YOU WILL THROW AWAY THE GARMENT
Dear Mariel,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We have send a good solution to mariel***@gmail.com.
We look forward to hearing from you soon.
Zaful Customer Service
Very happy to have my dress from Zaful, really beautiful and the tissue is a very good quality! Thank you very much!
I ordered on Nov. 30,2015 and I got it last week. Order nuber: U**************
Alla
The product i recieved was slightly faulty. I was contacted within two working days and had an apology and stated that quality control was missed in my circumstance. A refund was make almost immediatly. Thanks Zaful
Bought a summer slip dress and it was delivered within 3 weeks, and it fits me perfectly! Checking everyday to see what new stuff they have
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Viv,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We have send detailed information to ninjain******@gmail.com.
We look forward to hearing from you soon.
Zaful Customer Service