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ZAFUL Reviews Summary
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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1st off I didnt realize the items ship from China! That #1 why it takes so long to get to you and #2 you get items that are half finished or padding is in the wrong place!
I followed the sizing instructions and ended getting a dress that 2 of me could fit in, then when I contacted customer service (only online) they offered a $3. Refund or if I paid for shipping both ways they would exchange! I am not paying $134. For shipping when it's their fault it doesn't fit in the fist place! This is their intentions from the start, to steal peoples money! They are lucky they're not in the US or they would have a law suit just for the principle of it!
I placed my order on the 8-01-2016 received 21-01-2016 on complaint about that, they sent me a tracking number, all good. Garments were good quality and I am very happy. They accept Pay Pal so if there is a problem Pay Pal has guarantees so I felt save ordering.
I would order again without any concern.
Thanks Zaful
Kim B
I ordered in September 2015.
Today is January 19 2016 and nothing has come.
Zaful tells me they are sorry but my items got lost in transit and because I did not buy shipping insurance, they can only credit me partially for my loss. They did say they could resend the items, but I would have to pay another 11.00 dollars for shipping on an item I probably paid 9 dollars for.
Complete waste of time and money. Do NOT order from this company.
Dear Laurie,
Let us apologize for your experience.
The delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Please kindly message us the complete order number.
If any question, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index.
Best Regards
Zaful Customer Service
I placed a order end of December I am still waiting for the item with this order no um************** when can I expect it you have already had the payment to say I am not happy is an under statement I have also been reading the bad reviews you have been getting so please don't let me down
Dear Anita,
We're very sorry for your concerns and the issues you have raised.
The delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
Don't ever buy from this company. The clothes material is very inferior, their return policy even worst.
Dear Dru,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index
Best Regards
Zaful Customer Service
I was very happy to find swim wear I actually like! However I'm worried now after seeing these reviews. And also, I PAYED for them on the 9th of Jan, meant to be here 5 days later. Nope. It's now the 20th and I'm worried about what I've paid for. False advertising, just want what I've bought. Will not be happy if I visually see stitching and sizes are wrong, like these other poor people have experienced. Absolute effort! Not fair
Dear Jess,
Let us apologize for your experience.
Your order has been sent out on January 10 and the standard delivery time will be around 10-25 business days after dispatch if there are no delays.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
After posting a negative review for Zaful on this site I received several emails from Zaful asking for yet more photos of the dress. I could not get them to understand that this particular dress was NOT an American size. I wanted the dress for our Bicentennial Party in February. Yesterday I received an email that my money was being refunded. Glad to have closure with this company. Never again!
Dear Janie,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Zaful account and answer to us?
We apologize for the inconvenience this issue has caused.
Best Regards
Zaful Customer Service
I wish I had read reviews before purchasing 4 articles of clothing. Very cheaply made, completely undesireable quality. And the sizes were very inconsistent. They have an awful return policy, basically no refunds at all. The emails I received from them were exactly the same wording each time, it appears they are computer generated responses. Do not order from this company at all! All the products are shipped from China and none of them had labels on them. Very dissappointed.
Dear Kay,
Thank you for recent comments.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret that the issue has occurred.
Best Regards
Zaful Customer Service
I ordered a poncho. It was full of defects. When I emailed about 5 photos to Zawful they asked for MORE PHOTOS. They have refused to answer emails or my calls. I finally had to have Paypal issue me a refund and they told me they have HUNDREDS OF COMPLAINTS on file. If you order anything from the company you are STUPID.
Zawful has a FAKE Customer Service rep named SANDY Z who posts here with fake concern. They don't give a rat's behind. Zaful will NEVER contact you for a refund. Their FAKE CONCERN IS ALL A LIE.
ZAWFUL is still posting FAKE CUSTOMER SERVICE replies. If you order anything from these SCAM ARTISTS you are TRULY STUPID.
Dear Barbara,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index.
Best Regards
Zaful Customer Service
Like so many others I was sucked in by the photographs. The products themselves are nothing like and the quality is poor. The sizing is a joke as I bought XL and 2XL which would only fit very tall stick insects! Never again will I buy something I can't feel and try on first.
In the end it is worth spending the extra money for quality.
Dear Barbara,
We're very sorry for your concerns and the issues you have raised.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your attention.
Best Regards
Zaful Customer Service
I wish it was possible to give no stars - this was the worst experience!
First of all they never sent the order and unless i followed up nothing would have been said, then it said they had refunded the money but would take 25 days to process - of which 40 days later nothing.
Have ended up getting my bank to sort this out - this was the worst experience and the poor excuse for customer service is embarrassing.
DO NOT BUY FROM THIS SITE!
Dear Amy,
We regret the frustration that your experience has caused you.
The delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Could you please message us your order number?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
Horrible business! There is no way to contact them once you place an order! Tracking number was untrackable! Never received my order!
Dear DEL,
Thank you for your important feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and will offer you a solution. Please kindly message us the correct order number.
We apologize for the inconvenience this issue has caused.
Best Regards
Zaful Customer Service
I am absolutely outraged that they have taken my daughter of 14 for a fool she purchased items of this disgraceful company paid premium for express delivery only to receive two weeks later and the quality of the items are really poor quality.
When she has tried contacting to arrange a return address and refund they send an email back asking for photos and reason surely shabby workmanship, scamming and conning people is enough
This company should be reported to trading standards and taken legal which is in fact my next step if we do not get a full refund and I would advise everyone to steer clear
Dear Tracie,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team will solve it for you. Would you mind messaging us the complete order number?
Thank you so much for your collaboration
Best Regards
Zaful Customer Service
I ordered 4 dresses and NONE of them looked like the pics. ALL of them came in DIFFERENT MATERIALS than pictures and one was even a totally different color. NO LINERS so they were TOTALLY SEE THROUGH. One of the dresses I couldn't even fit my forearms in and I'm a size 4.
Never again!
Dear Rachel,
We are sorry about your problem.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Best Regards
Zaful Customer Service
PICTURES FOR CLOTHING STOLEN DIRECTLY FROM VENDORS LIKE FREE PEOPLE, ETC. BUT THEIR CLOTHING IS SO CHEAPLY MADE, HORRIBLE SIZING AND NO CUSTOMER SERVICE, WILL NOT RESPOND WHEN REQUESTING RETURN, ETC.
CHEAP CLOTHING FOR SURE! DO NOT BUY ANYTHING FROM THIS HORRIBLE CHINESE COMPANY. ONCE AGAIN, THE CHINESE ARE UN-ETHICAL BUSINESS PROPLE
Dear Corinne,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.
If any question, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index.
Best Regards
Zaful Customer Service
This site is HORRIBLE and it needs to be shut down. I never received my order and never got a refund, either. It also took them 2 MONTHS to ship out the item, which I never got. This site really needs to be turned in, because what they are doing is illegal. Basically, they stole my money and never returned it. Pathetic site, and it should NOT be in business anymore. They are going to have a fun lawsuit coming.
Dear Sarah,
Thank you for recent comments.
The delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Best Regards
Zaful customer Service
Hands down the worst online retail site I've ever ordered from. Read the reviews on online review sites about this terrible company. Product is poorly made, misrepresented in style, shipping takes for ever, no customer service, no satisfactory refund policy. Caveat Emptor in this digital age. Why do I have to give one star?!
Dear Christine,
I want to extend my sincere apologies for the problem you have experienced.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Best Regards
Zaful customer Service
After a lot of follow up with Zaful, I did receive my order. I feel like they resent it, but possibly it really did take 3 months to get here... It was too much work and time to actually get a jacket. I don't see myself ever purchasing from them again. At least I did receive my purchase. This was an updated to this original post - I placed my order 2 months ago and have not received my item. I followed up with them 15 days ago, they wrote up a support ticket but I've heard nothing since then and still have not received my item. Seems like a big Fraud.
Dear Kerry,
Let us apologize for your experience.
The delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Zaful account and answer to us?
Thank you for your support and patience.
Best Regards
Zaful Customer Service
After dealing with them over a refund I'm told to return item to China which would cost twice what the crappy item cost.
VERY poor workmanship, no labels, cheaply made, don't match pic on web page, I could go on but you get the picture.
They aren't honest and don't stand behind their products, just want $$$$$.
PLEASE DON'T ORDER FROM ZAFUL!
Dear Linda,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
If any question, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index
Best Regards
Zaful Customer Service
I ordered Large and xlarge and these wouldn't fit a small person. They wanted to go through all these ridiculous steps to get authorization to return them and I just received them today. Do not order from these people. They keep sending me emails telling me the same ridiculous policies and procedures. Please do not order from these people.
Dear Cindy,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
We are waiting for your reply.
Best Regards
Zaful Customer Service
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jennifer,
We are sorry about your problem.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Best Regards
Zaful Customer Service