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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Arizona
1 review
1 helpful vote
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Zaful
March 8, 2017

I bought two items in zaful, one arrived in a short period of time and it's beautiful, very good quality and truly to size, fit perfectly and i love it. The other item havent arrive yet but I have a code to see where is it and that works really good. Its going to be here soon. The service is very good in Zaful, was a pleasent experience

Date of experience: March 7, 2017
Ireland
1 review
2 helpful votes
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Very unsatisfied
March 9, 2017

I have ordered from zaful before and previous orders came through fine. This time i have been waiting for over a month and there's still no sign of my order. I'm getting very irritated and very annoyed.

Date of experience: March 7, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear shauna,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Wisconsin
1 review
2 helpful votes
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First time order
March 8, 2017

Zaful exceeded my expectations everything i ordered was just like on the websites and fitted perfectly. Shipping was also faster than i expected.

Date of experience: March 7, 2017
Turkiye
1 review
1 helpful vote
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I loved the quality of the items i bought, especially swimwears and also fast shipping was a plus.
The customer service answered all my questions.
In total, i'll definitely go on shopping on Zaful.com

Date of experience: March 7, 2017
Australia
1 review
4 helpful votes
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I placed an hour 6 weeks ago, and have been constantly told that my over would be shipped last month. Then I paid extra to change my order so I would be shipped sooner and that still hasn't happened and I have been constslty messaging with no response. Absoulty appalling.

Date of experience: March 7, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Maeve,
We're very sorry for your concerns and the issues you have raised.

Since there are too many orders on our websites, the stock quantity changes very fast.

We have also submitted this stock issue to our related colleague to improve it.

Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.

Best Regards
Zaful Customer Service

New Jersey
1 review
3 helpful votes
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Horrible
March 8, 2017

Do not order from this website. I ordered multiple items and I am far from satisfied. I ordered sunglasses and they were way too big for my face, the material of one of the bathing suits is so cheap and has no support whatsoever. AND I still have not received 3 items from this order and I bought them on January 26th. I am so angry. Do not trust this website.

Date of experience: March 6, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Dom,
Let me start by apologizing personally for your experience.

Due to the stock issue, we despatch the items that we currently have stock on to ensure a timely delivery.

We regret that the products did not meet your expectation.

We will submit this problem to our related colleagues and improve it in the future.

I have followed up your case and our team has solved it for you in the ticket. Please log in your zaful account to check and reply to us.

Best Regards
Zaful Customer Service

Kentucky
1 review
3 helpful votes
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Scammers
March 8, 2017

I order a couple of items about a month and it still haven't received anything, supposedly it has been ship since 3 weeks ago, the tracking number isn't even real. Don't shop here, they're scammers. I'm so annoyed. Don't hop here we'll regret it

Date of experience: March 6, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Dilys,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Poland
1 review
1 helpful vote
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Great shopping
March 6, 2017

I did shopping in zaful and I am very happy. Things look like the pictures. The quality is good. I bought a bag and dress, everything looks beautiful and fits me. I recommend

Date of experience: March 6, 2017
Colombia
2 reviews
3 helpful votes
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EXCELLENT
March 6, 2017

I love Zaful, the clothes they have are beautiful, especially the swimsuits. I bought a swimsuit and it came literally like the photo, the color was the same and the material very good. The shipping was not delayed very much and the customer service is very good, they do not delay anything in answering and they do it in a very kind and polite way. The prices they handle are affordable and always make very good offers. What's more, the swimwear I bought had free shipping because it was New Year's Eve and the clothing had many discounts.

Date of experience: March 5, 2017
North Carolina
1 review
3 helpful votes
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Slow service
March 8, 2017

I have been given no updates on the delivery status of my order. Placed the order nearly a month ago and still haven't received my order. Also found out that only part of my order shipped. Most people say you never actually get your full order from the website. Would not recommend to anyone buying from this website. Amazon is a much better option.

Date of experience: March 5, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Taylor,
Let me start by apologizing personally for your experience.?

Due to the stock issue, we despatch the items that we currently have stock on to ensure a timely delivery.

Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?

Thank you very much for your cooperation.

Best Regards
Zaful Customer Service

California
1 review
3 helpful votes
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Awful
March 7, 2017

Awful! I ordered my bathing suit 3 WEEKS AGO and it still has not came in and it says on their website it will come in 3-5 days WTF! THIS IS AWFUL. Never again

Date of experience: March 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Angela,
Thank your for your message.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Norway
1 review
4 helpful votes
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Don't ever order from zaful! I ordered a bikini and a swimsuit and I have only received the swimsuit. The swimsuit didn't look like the picture at all and the quality was terrible. I'm still waiting for the bikini, and it has been over a month now. I contacted customerservice a week ago, and they still have not replied. I'm super unhappy and will never again order anything from this unserious site, neither should you!

Date of experience: March 4, 2017
California
1 review
1 helpful vote
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Zaful has quality products with great prices and some of the best customer service I've seen. They are extremely responsive and helpful. I am very happy with my purchases and use of Zaful.com.

Date of experience: March 4, 2017
Brazil
1 review
1 helpful vote
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I love Zaful
March 4, 2017

I loved shopping at zaful.

My package arrived perfect, the items are beautiful and of great quality. I recommend the store to all my friends. I really loved Zaful

Date of experience: March 4, 2017
Italy
1 review
0 helpful votes
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I ordered 3 items 13/02/2017 from Italy and they arrived 28/02/2017 without any problems. All the items of the order are made of good stuff, comfortable and very likely to the photos of the website. I can't find anything negative

Date of experience: March 4, 2017
Illinois
1 review
3 helpful votes
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Aweful
March 6, 2017

I ordered from Zaful 30th of January. The middle of February I contacted them asking why I hadn't received my order, I payed for express shipping. I received the information that my order wasn't arriving until the beginning of March. Now it is 3rd of March and I just received an email where they refunded the order without any explanation. Do not trust this company! It gets awful reviews, because they are awful.

Date of experience: March 3, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ingibjorg,
Thank you for being kind enough to tell us about your experience.

Since there are too many orders on our websites, the stock quantity changes very fast.

I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Texas
1 review
3 helpful votes
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Two months ago I ordered five swimsuits. I should have ordered just one just to see the quality and fit but nooo! I wanted to believe it was going to work out. After all the swimsuits are copies of very expensive designer swimwear. First of all I try to get a refund and the website did not recognize my order number I tried to do individual reviews for each of my items but the website stated that I had not placed my order yet. Really? A lot of the swimsuits are under $20 but it can add up and the next thing you know you just blew 100 bucks on garbage. The one swimsuit I look forward to receiving came apart as I was trying it on. Can't believe these swimsuits can be shipped out Going as poor as they are. Who approves the quality of work? If ZAFUL is happy to rip people off, they're doing an excellent job. Ladies ignore those YouTube videos about ZAFUL. SAVE YOUR MONEY! By one Authentic beautiful designer bikini Rather then a couple of cheap horrible embarrassing looking swimwear that you can't even give away.

Date of experience: March 3, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Janet,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

New Jersey
1 review
3 helpful votes
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I placed an order on February 4th. Although I expected the items to be a little slow in coming due to previous reviews, I had absolutely no updates on my items until I decided to open a ticket.

Only after opening a ticket was I informed that my items were not in stock, and I needed to wait. My order was not shipped until 20 DAYS after I placed it. Even then, only part of the order was shipped, and I decided to cancel the remaining item so I wouldn't have to wait for it. Now, it has been four weeks since I placed my order and I STILL have not received my items, and could potentially still be waiting another 3-4 weeks.

Don't order from here. I wanted my items to come in for an occasion, and at this rate they won't be here in time, even though I ordered them MORE THAN A MONTH AGO. It's ridiculous and not worth the time.

Date of experience: March 3, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Skyler,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

Best Regards
Zaful Customer Service

Massachusetts
1 review
1 helpful vote
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Great prices, beautiful quality and overall a good buy for any type of clothing or accessory! The customer service will work with you regarding shipping, payment, or any helpful insight to ensure a great experience shopping with them. Would highly recommend to anyone who is looking for great deals and cute clothes!

Date of experience: March 3, 2017
Massachusetts
1 review
0 helpful votes
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Bikini central
March 4, 2017

I was skeptical about this website at first, but now I'm obsessed. All the bikinis are so inexpensive, but when they arrive they look exactly like the pictures and are great quality. There is also such a variety on the website, I wish I could have all their bikinis.

Date of experience: March 3, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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