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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Spain
4 reviews
7 helpful votes
Follow inma a.
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JEANS PERFECT
March 14, 2017

I bought a shirt, a sponge to make-up and some jeans, especially jeans were my target, and I'm very happy, because I was afraid of size and I'm perfect.

Take the measurements and choose them, and I have arrived and they are my size, they fit me very well and are of good quality, and the decorative embroidery is precious.

The shipping has been quite fast, and cheap, the attention excellent.

I will continue to buy in zaful insurance.

Date of experience: March 14, 2017
Canada
1 review
2 helpful votes
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I have ordered from zaful a handful of times and I've been extremely impressed. When or if you have an issue they resolve it right away. Their bikinis are very stylish and extremely reasonably priced. I will continue to order off of the site and tell others to as well.

Date of experience: March 13, 2017
Ohio
1 review
2 helpful votes
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I absolutely love Zaful! Everything is made with super high quality materials and fits like a glove. I will definitely be ordering again!

Date of experience: March 13, 2017
Missouri
1 review
2 helpful votes
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Loved it!
March 14, 2017

I had ordered once from here before but it wasn't clothing so i was a bit skeptical at first. After watching Zaful hauls on Youtube for swimsuits they seemed to get positive reviews so i went ahead and order. Got my swimsuit about 2 weeks later with normal shipping and it was cute! Nice quality, good timing considering its from china. If you're looking for a cute swimsuit i would def recommend Zaful.

Date of experience: March 13, 2017
New Jersey
2 reviews
0 helpful votes
Follow Lizzy Z.
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I have wrote a review and got an email with shipping but supposedly my stupid package has been in the same damn place for 5 days and I have been waiting 2 weeks for my clothing that I had 3-7 day shipping on and I paid extra. AND SUPPOSEDLY the items of clothing I ordered, almost all of them are on back order and won't come in time for spring break so I'm livid

Date of experience: March 13, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Lizzy,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Puerto Rico
1 review
1 helpful vote
Follow Bernice M.
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Trying to contact them... is not working via phone, messeges and nothing i will like to know the status of my order is was order february 28,2017, i will love to order more clothes but with this service is imposible to trust them..

Date of experience: March 13, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Bernice,
We are sorry to hear you've had difficulties to reach us.

Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.

If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: +(1)-888-830-0888(US Customers only) +(001)-888-830-0888(International Customers).

As for your order, we have sent you a ticket and will offer you a solution, please check and reply to us.

Best Regards
Zaful Customer Service

Washington
1 review
1 helpful vote
Follow Anna P.
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I bought four bikinis off Zaful and they all arrived quick and were great quality. The designs were very cute and they were super affordable! I would recommend this website for anyone on a budget!

Date of experience: March 13, 2017
GB
1 review
0 helpful votes
Follow Tara G.
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I ordered two items from Zaful and was really pleased with both pieces, the quality and design were amazing for the price. Delivery to the UK took about 1.5 weeks. I am very pleased with both the quality of the garments and the service and will definitely be ordering again.

Date of experience: March 13, 2017
New York
1 review
4 helpful votes
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I ordered 3 items, and paid for express shipping. Not only did not items not come in a timely manor, 1 of the items was missing. I ordered 3 swimsuits. None of them were true to size and the quality was TERRIBLE. I do not recommend using this website at ALL. Essentially you are throwing away your money. Avoid this site!

Date of experience: March 12, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Helen,
We apologize for this situation.

We have shipped your order out in two packages. The third item was sent in the second package.

We regret that the products you received did not meet your expectation.

I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?

Thank you for your support and patience.

Best Regards
Zaful Customer Service

Denmark
2 reviews
4 helpful votes
Follow Emma L.
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Pleasently surprised
March 12, 2017

I bought two dresses on zaful and right after the order went through, I checked my paypal account. It said the money was given to something or someone called "IVAN" or something like that. It scared me, and I googled "zaful reviews" and got really scared. All the bad reviews of people not receiving their stuff made me think I had been scammed. However, after receiving my tracking number and saw that my dresses were actually shipped, I thought there might be some hope. And sure enough, I got the dresses in separate packages 2-3 weeks after I bought them. I live in Scandinavia, and it usually takes more than a month for packages from China to get here, so I was very pleased.

I love that their stuff is so cheap, I bought two dresses for $50 with a coupon they would have easily cost the double if I had found them in a store in my country!

Both dresses are made out of velvet, and after receiving the first dress, which is a black and light pink ombre dress, it was all wrinkly and I actually thought they had messed up the dress in the coloring process; however, after ironing a part of the dress, I realized it was just due to transportation that it had become wrinkly, and that the dress was fine.
The reason why give them 4/5 stars is because the one dress was a tight fit, and the size was a little weird. Luckily it's easy to adjust by sowing it due to the material. The other dress was very loose, which makes it easy to fit most people.

So yeah, I can't really complain that much about this website, and I'm sure I will buy from there again!

Date of experience: March 12, 2017
Canada
1 review
0 helpful votes
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Great quality the make up brushes! Looks exactly like the picture! Will order more for sure! Lots of different quality of brushes and all great quality!

Date of experience: March 12, 2017
Ohio
1 review
0 helpful votes
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I amabsolutely OBSESSED with this site! I literally visit it everyday! Unlike most of other overseas sites, zaful.com uses pictures of the actual items on real models to advertise, so you know what you're getting. And the sizes are just about the same as Forever21 sizes, but I go by their size chart to be 100% sure. I've been shopping here for the longest and I am positive that zaful.com is worth it!

Date of experience: March 12, 2017
Mexico
1 review
0 helpful votes
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Awesome quality
March 12, 2017

The products I ordered were better than I expected, very pretty and good quality fabric, my order arrived super fast, sooner than I expected, it was worth paying for express shipping,

Date of experience: March 12, 2017
South Carolina
1 review
3 helpful votes
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These bathings suits are really nice quality and good fit especially for the price! I have ordered 3 bathing suits in the past and plan on ordering more because of how satisfied I am with my past purchases.

Date of experience: March 12, 2017
GB
1 review
2 helpful votes
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MUST HAVES!
March 12, 2017

I was a little nervous about ordering from this site, but was i wrong! The items are exactly like in the pictures. The quality is 5 stars also. I have since made another order. But wanted to give this shop the reviews it deserves incase anyone else is unsure! YOU MUST HAVE THESE ITEMS! Absolutely LOVE... will be buying all my holiday swimwear from Zaful from now on!

Date of experience: March 10, 2017
New Zealand
1 review
0 helpful votes
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Love Zaful!
March 12, 2017

I am a Shopaholic and I buy all sort of things online and in store all the time. I must say Zaful is one of my favorite website. The advertising photos are the real things that I received in my packet. Product material and colour match description very well. The shipping system is good too, they will send you partial orders for everything that is in stock straight away and the other product as soon as re-stock. I've bought 15 items from this site already, and quality is good for it's price. I would recommend this website to all.

Date of experience: March 9, 2017
Colombia
1 review
2 helpful votes
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I bought some products on Zaful but I never quite expect these products to be such good quality. I'm really pleased I found this shopping website.

Date of experience: March 9, 2017
Arizona
1 review
2 helpful votes
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Zaful is most definitely not a scam. They have the best customer service if you get an item that you are not happy with and most of all their products are high quality for an amazing buy.

Date of experience: March 8, 2017
California
1 review
3 helpful votes
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Cute Cute Cute
March 10, 2017

The clothes are very cute and appear high quality for the price. I purchased two swimsuits in early February and one was shipped a week later on the 15th. I got both items a few weeks later. Both suits are adorable and I wear them all the time. People complain about the shipping times but right after I complained my shipment arrived AND Zaful refunded me. Their customer service is really top notch and I would recommend these clothes!

Date of experience: March 8, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jenna,
Thank you for taking the time to write a review.

Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.

To track a parcel please visit here: http://new.17track.net/en. The tracking information of your order has been updated.

I have followed up your case and our team has solved it for you in the ticket.

Please log in your account to check and reply to us.

Best Regards
Zaful Customer Service

Sweden
1 review
1 helpful vote
Follow Lollixica R.
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I ordered thee items from Zaful and they were all true to size and looked exactly like the photos on the website. Their customer service is also great. They answered my question within a day. I will definitely buy moreitems from Zaful!

Date of experience: March 8, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos