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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I bought a shirt, a sponge to make-up and some jeans, especially jeans were my target, and I'm very happy, because I was afraid of size and I'm perfect.
Take the measurements and choose them, and I have arrived and they are my size, they fit me very well and are of good quality, and the decorative embroidery is precious.
The shipping has been quite fast, and cheap, the attention excellent.
I will continue to buy in zaful insurance.
I have ordered from zaful a handful of times and I've been extremely impressed. When or if you have an issue they resolve it right away. Their bikinis are very stylish and extremely reasonably priced. I will continue to order off of the site and tell others to as well.
I absolutely love Zaful! Everything is made with super high quality materials and fits like a glove. I will definitely be ordering again!
I had ordered once from here before but it wasn't clothing so i was a bit skeptical at first. After watching Zaful hauls on Youtube for swimsuits they seemed to get positive reviews so i went ahead and order. Got my swimsuit about 2 weeks later with normal shipping and it was cute! Nice quality, good timing considering its from china. If you're looking for a cute swimsuit i would def recommend Zaful.
I have wrote a review and got an email with shipping but supposedly my stupid package has been in the same damn place for 5 days and I have been waiting 2 weeks for my clothing that I had 3-7 day shipping on and I paid extra. AND SUPPOSEDLY the items of clothing I ordered, almost all of them are on back order and won't come in time for spring break so I'm livid
Trying to contact them... is not working via phone, messeges and nothing i will like to know the status of my order is was order february 28,2017, i will love to order more clothes but with this service is imposible to trust them..
Dear Bernice,
We are sorry to hear you've had difficulties to reach us.
Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: +(1)-888-830-0888(US Customers only) +(001)-888-830-0888(International Customers).
As for your order, we have sent you a ticket and will offer you a solution, please check and reply to us.
Best Regards
Zaful Customer Service
I bought four bikinis off Zaful and they all arrived quick and were great quality. The designs were very cute and they were super affordable! I would recommend this website for anyone on a budget!
I ordered two items from Zaful and was really pleased with both pieces, the quality and design were amazing for the price. Delivery to the UK took about 1.5 weeks. I am very pleased with both the quality of the garments and the service and will definitely be ordering again.
I ordered 3 items, and paid for express shipping. Not only did not items not come in a timely manor, 1 of the items was missing. I ordered 3 swimsuits. None of them were true to size and the quality was TERRIBLE. I do not recommend using this website at ALL. Essentially you are throwing away your money. Avoid this site!
Dear Helen,
We apologize for this situation.
We have shipped your order out in two packages. The third item was sent in the second package.
We regret that the products you received did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Best Regards
Zaful Customer Service
I bought two dresses on zaful and right after the order went through, I checked my paypal account. It said the money was given to something or someone called "IVAN" or something like that. It scared me, and I googled "zaful reviews" and got really scared. All the bad reviews of people not receiving their stuff made me think I had been scammed. However, after receiving my tracking number and saw that my dresses were actually shipped, I thought there might be some hope. And sure enough, I got the dresses in separate packages 2-3 weeks after I bought them. I live in Scandinavia, and it usually takes more than a month for packages from China to get here, so I was very pleased.
I love that their stuff is so cheap, I bought two dresses for $50 with a coupon they would have easily cost the double if I had found them in a store in my country!
Both dresses are made out of velvet, and after receiving the first dress, which is a black and light pink ombre dress, it was all wrinkly and I actually thought they had messed up the dress in the coloring process; however, after ironing a part of the dress, I realized it was just due to transportation that it had become wrinkly, and that the dress was fine.
The reason why give them 4/5 stars is because the one dress was a tight fit, and the size was a little weird. Luckily it's easy to adjust by sowing it due to the material. The other dress was very loose, which makes it easy to fit most people.
So yeah, I can't really complain that much about this website, and I'm sure I will buy from there again!
Great quality the make up brushes! Looks exactly like the picture! Will order more for sure! Lots of different quality of brushes and all great quality!
I amabsolutely OBSESSED with this site! I literally visit it everyday! Unlike most of other overseas sites, zaful.com uses pictures of the actual items on real models to advertise, so you know what you're getting. And the sizes are just about the same as Forever21 sizes, but I go by their size chart to be 100% sure. I've been shopping here for the longest and I am positive that zaful.com is worth it!
The products I ordered were better than I expected, very pretty and good quality fabric, my order arrived super fast, sooner than I expected, it was worth paying for express shipping,
These bathings suits are really nice quality and good fit especially for the price! I have ordered 3 bathing suits in the past and plan on ordering more because of how satisfied I am with my past purchases.
I was a little nervous about ordering from this site, but was i wrong! The items are exactly like in the pictures. The quality is 5 stars also. I have since made another order. But wanted to give this shop the reviews it deserves incase anyone else is unsure! YOU MUST HAVE THESE ITEMS! Absolutely LOVE... will be buying all my holiday swimwear from Zaful from now on!
I am a Shopaholic and I buy all sort of things online and in store all the time. I must say Zaful is one of my favorite website. The advertising photos are the real things that I received in my packet. Product material and colour match description very well. The shipping system is good too, they will send you partial orders for everything that is in stock straight away and the other product as soon as re-stock. I've bought 15 items from this site already, and quality is good for it's price. I would recommend this website to all.
I bought some products on Zaful but I never quite expect these products to be such good quality. I'm really pleased I found this shopping website.
Zaful is most definitely not a scam. They have the best customer service if you get an item that you are not happy with and most of all their products are high quality for an amazing buy.
The clothes are very cute and appear high quality for the price. I purchased two swimsuits in early February and one was shipped a week later on the 15th. I got both items a few weeks later. Both suits are adorable and I wear them all the time. People complain about the shipping times but right after I complained my shipment arrived AND Zaful refunded me. Their customer service is really top notch and I would recommend these clothes!
Dear Jenna,
Thank you for taking the time to write a review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
To track a parcel please visit here: http://new.17track.net/en. The tracking information of your order has been updated.
I have followed up your case and our team has solved it for you in the ticket.
Please log in your account to check and reply to us.
Best Regards
Zaful Customer Service
I ordered thee items from Zaful and they were all true to size and looked exactly like the photos on the website. Their customer service is also great. They answered my question within a day. I will definitely buy moreitems from Zaful!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Lizzy,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service