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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I had researched zaful before placing my order and i saw so many negative reviews. I decided to take a chance and place an order based on how cute and cheap all the bathing suits are. I have received 4/8 bathing suits and all the ones i received were 100% like the picture. Customer service is great and responded to all my questions. I plan to order again soon. The only thing is that the bottoms ran very tight on my hips. Over than that great stuff.
I am very satisfied with Zaful. I have ordered a denim jacket, it was shipped the next day and arrived after two weeks to UK. The tracking was also very accurate. The product itself looks exactly like the one on the picture and the quality is good, especially for the price. I would recommend sizing up, since I am usually a size S and the jacket is size L and fits nicely. Overall I am very happy with Zaful and I would recommend it!
I ordered 1 thing to test out the site literally 3 and a half months ago... i recently messaged about it and all I got was them telling me to check the post offices and get back to them... I've ordered from so many websites and NEVER had to wait this long... I'm honestly believing they just scammed my money at this point.
This one piece is adorable and practical! I read the reviews and decided to order a size up and it fit like a glove! Very please with the product and Zaful as a whole!
All my items from this site arrived just like on the photos and the sizes are true. I will keep ordering from this site.
Buy at Zaful Online Store has been one of the best experiences. It has lots of choices at super affordable prices. The quality of the products is super good and the service is of extreme sympathy. Highly recommend without any hesitation!
I recently ordered a bikini and towel from Zaful. The towel came in first, and arrived within a month. The bikini however took 2 months to arrive. I asked the customer support about the details of the shipment and processing of the bikini. They replied quickly and adequate.
Both of the items were of good quality. The colors were vivid and true to the colors on the website.
The sizing charts did help me to choose the right size for the bikini. Usually you have to size up one size, because they usually turn out a bit smaller than usual. Every product has a sizing chart indicated in cm and inches (you can choose) and every product has a different sizing. So it really pays to look at the chart.
All in all I had a great experience with Zaful; the products were nice true to sizing charts and good quality and low pricing. The customer support replied within 48 hours as promised on the site and always provided me with alternatives and information about my product.
I am very satisfied.
I was iffy about ordering from here as you never know with cheaper prices online. I ordered two bathing suits and the came much earlier than they were supposed which was great! They were weird sizes however, I usually take a medium or large in Canadian/US and I ordered XL in the bathing suits and one didn't fit at all and was way too small. Customer service has been so great though and are sending me completely new sizes! I would definitely recommend this site.
Like many others I was reluctant. I ordered just one bathing suit to test it out, and I've been ordering nonstop ever since! My bathing suits are of great quality and match the photos, which was a major relief, not to mention the prices are beyond affordable. They provide size charts which are item specific, which is fantastic! Their customer service is also great. And overall if you're skeptical, I'm telling you, just order something you'll fall in love, I sure did!
I found this website about a year ago and have loved every purchase I have made. They sell all types of clothing and accessories, but I mostly shop bathing suits from this site because they're so unique and beautiful and you can't find good bathing suits like that in stores. One amazing thing about this site, is how affordable the items are and the fact that it is still great quality amazes me. I recommend this site to anyone, there are so many great deals and anyone can afford it!
My first order was ordered: 2. 28. 17, shipped: 3. 6. 17, received: 3. 13. 17. I was very pleased with the quality of the pieces I received. The pieces were made with quality fabric and the stitching was all intact. I immediately reordered on 3. 14. 17 and as of today (3. 15. 17) I am still waiting on my second order. I would definitely recommend their site to friends and would suggest that you make sure to read their sizing charts on their website. The size charts are extremely helpful!
I had so many problems with this site. First of all, I ordered 6 bathing suits on January 20th. I had to wait a month and a half for 3 out of the six to show up! Even though it said your order had been shipped on January 24th. The other three have just been shipped... so I'm expecting to get them in another month! Don't trust this site at all. Also the a day after my purchase my credit card was charged $180 from a fake website. That was the only time I used my credit card in months. 10 out of 10 would not recommend!
Dear Mahaila,
Thank you for your feedback.
Due to the stock issue, we despatch the items that we currently have stock on to ensure a timely delivery.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience we may have caused to you.
Best Regards
Zaful Customer Service
I ordered it doubting about the quality of the jacket but it turned out to be perfect. Both, jacket and sweater had shorter sleeves than expected but it fit me anyway. Definitely keep buying on zaful. Perfect delivery time and client attention.
Zaful is extremely reliable. I get all my clothes in a timely fashion and am always satisfied. Customer service is always there to help you if you have any questions. Their prices are very good and always offer great discounts. Zaful is my go-to for the cutest styles at very affordable prices. I recommend this website to all go my friends and family.
I was super skeptical ordering when I did because of reading previous reviews and I was beyond nervous. My order did come with tracking info but shipping took a little while, BE PATIENT! When my package came in I was pleasantly surprised. I ordered 2 beach throw tapestries and a bikini and all 3 were gorgeous! The bikini is my new favorite one and Im so excited to be able to use these tapestries and place future orders, I already started filling my shopping cart lol
Actually, my whole experience was very good. The sizes and size carts are reliable and the picture is the exact same thing that you will receive. The costumer service was very polite and responds quickly. I do not have anything bad to say about this site.
This was my first time ordering from Zaful after watching many YouTube videos and reading reviews online I decided to go for it and place an order - I purchased two bikinis and some accessories and I was pleasantly surprised with the quality for the prices I paid. Would definitely order again and I've already told all my friends about this!
I purchased legging almost a month ago and they're still not here! They're quick to take money but where's my package?!
Dear Alex,
Thank you for your comment.
We have shipped your order out on March 02.
The package is on the way to you. You can track on here: http://www.17track.net/en.
For more details, we have sent you an email with our solution, would you please check and reply it?
Thank you for your understanding.
Best Regards
Zaful Customer Service
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Ashley,
We apologize for the inconvenience we may have caused to you.
For the shipping issue, it is better to contact us within 2 months after receiving the delivery information. It can help us contact our forwarder to inquire the package.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Best Regards
Zaful Customer Service