Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Bethany M.
Unfollow Bethany M.
Share Review
Report Review

Impressed
February 18, 2021

I had researched zaful before placing my order and i saw so many negative reviews. I decided to take a chance and place an order based on how cute and cheap all the bathing suits are. I have received 4/8 bathing suits and all the ones i received were 100% like the picture. Customer service is great and responded to all my questions. I plan to order again soon. The only thing is that the bottoms ran very tight on my hips. Over than that great stuff.

Date of experience: March 17, 2017
GB
1 review
0 helpful votes
Follow Kate M.
Unfollow Kate M.
Share Review
Report Review

Very Positive
March 17, 2017

I am very satisfied with Zaful. I have ordered a denim jacket, it was shipped the next day and arrived after two weeks to UK. The tracking was also very accurate. The product itself looks exactly like the one on the picture and the quality is good, especially for the price. I would recommend sizing up, since I am usually a size S and the jacket is size L and fits nicely. Overall I am very happy with Zaful and I would recommend it!

Date of experience: March 17, 2017
Mexico
2 reviews
2 helpful votes
Follow Mar d.
Unfollow Mar d.
Share Review
Report Review

Very fast
March 17, 2017

I order for the third time in zaful, and for the third time it was perfect! I love the items and the service they give me

Date of experience: March 16, 2017
Canada
1 review
2 helpful votes
Follow Ashley R.
Unfollow Ashley R.
Share Review
Report Review

I ordered 1 thing to test out the site literally 3 and a half months ago... i recently messaged about it and all I got was them telling me to check the post offices and get back to them... I've ordered from so many websites and NEVER had to wait this long... I'm honestly believing they just scammed my money at this point.

Date of experience: March 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ashley,
We apologize for the inconvenience we may have caused to you.

For the shipping issue, it is better to contact us within 2 months after receiving the delivery information. It can help us contact our forwarder to inquire the package.

As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

Best Regards
Zaful Customer Service

Georgia
1 review
2 helpful votes
Follow sam f.
Unfollow sam f.
Share Review
Report Review

This one piece is adorable and practical! I read the reviews and decided to order a size up and it fit like a glove! Very please with the product and Zaful as a whole!

Date of experience: March 16, 2017
Croatia
1 review
1 helpful vote
Follow bozena b.
Unfollow bozena b.
Share Review
Report Review

Zaful review
March 17, 2017

All my items from this site arrived just like on the photos and the sizes are true. I will keep ordering from this site.

Date of experience: March 16, 2017
Portugal
2 reviews
2 helpful votes
Follow MariV N.
Unfollow MariV N.
Share Review
Report Review

Buy at Zaful Online Store has been one of the best experiences. It has lots of choices at super affordable prices. The quality of the products is super good and the service is of extreme sympathy. Highly recommend without any hesitation!

Date of experience: March 16, 2017
NL
1 review
1 helpful vote
Follow MM M.
Unfollow MM M.
Share Review
Report Review

I recently ordered a bikini and towel from Zaful. The towel came in first, and arrived within a month. The bikini however took 2 months to arrive. I asked the customer support about the details of the shipment and processing of the bikini. They replied quickly and adequate.

Both of the items were of good quality. The colors were vivid and true to the colors on the website.
The sizing charts did help me to choose the right size for the bikini. Usually you have to size up one size, because they usually turn out a bit smaller than usual. Every product has a sizing chart indicated in cm and inches (you can choose) and every product has a different sizing. So it really pays to look at the chart.

All in all I had a great experience with Zaful; the products were nice true to sizing charts and good quality and low pricing. The customer support replied within 48 hours as promised on the site and always provided me with alternatives and information about my product.

I am very satisfied.

Date of experience: March 16, 2017
Canada
1 review
0 helpful votes
Follow Britt M.
Unfollow Britt M.
Share Review
Report Review

I was iffy about ordering from here as you never know with cheaper prices online. I ordered two bathing suits and the came much earlier than they were supposed which was great! They were weird sizes however, I usually take a medium or large in Canadian/US and I ordered XL in the bathing suits and one didn't fit at all and was way too small. Customer service has been so great though and are sending me completely new sizes! I would definitely recommend this site.

Date of experience: March 16, 2017
New York
2 reviews
1 helpful vote
Follow Vanessa C.
Unfollow Vanessa C.
Share Review
Report Review

Like many others I was reluctant. I ordered just one bathing suit to test it out, and I've been ordering nonstop ever since! My bathing suits are of great quality and match the photos, which was a major relief, not to mention the prices are beyond affordable. They provide size charts which are item specific, which is fantastic! Their customer service is also great. And overall if you're skeptical, I'm telling you, just order something you'll fall in love, I sure did!

Date of experience: March 15, 2017
Maryland
1 review
1 helpful vote
Follow Olivia B.
Unfollow Olivia B.
Share Review
Report Review

I found this website about a year ago and have loved every purchase I have made. They sell all types of clothing and accessories, but I mostly shop bathing suits from this site because they're so unique and beautiful and you can't find good bathing suits like that in stores. One amazing thing about this site, is how affordable the items are and the fact that it is still great quality amazes me. I recommend this site to anyone, there are so many great deals and anyone can afford it!

Date of experience: March 15, 2017
North Carolina
1 review
1 helpful vote
Follow Jessica F.
Unfollow Jessica F.
Share Review
Report Review

My first order was ordered: 2. 28. 17, shipped: 3. 6. 17, received: 3. 13. 17. I was very pleased with the quality of the pieces I received. The pieces were made with quality fabric and the stitching was all intact. I immediately reordered on 3. 14. 17 and as of today (3. 15. 17) I am still waiting on my second order. I would definitely recommend their site to friends and would suggest that you make sure to read their sizing charts on their website. The size charts are extremely helpful!

Date of experience: March 15, 2017
Canada
1 review
1 helpful vote
Follow Mahaila S.
Unfollow Mahaila S.
Share Review
Report Review

Worst experience ever
March 17, 2017

I had so many problems with this site. First of all, I ordered 6 bathing suits on January 20th. I had to wait a month and a half for 3 out of the six to show up! Even though it said your order had been shipped on January 24th. The other three have just been shipped... so I'm expecting to get them in another month! Don't trust this site at all. Also the a day after my purchase my credit card was charged $180 from a fake website. That was the only time I used my credit card in months. 10 out of 10 would not recommend!

Date of experience: March 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mahaila,
Thank you for your feedback.

Due to the stock issue, we despatch the items that we currently have stock on to ensure a timely delivery.

Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?

We apologize for the inconvenience we may have caused to you.

Best Regards
Zaful Customer Service

Uruguay
1 review
1 helpful vote
Follow Antonella R.
Unfollow Antonella R.
Share Review
Report Review

I ordered it doubting about the quality of the jacket but it turned out to be perfect. Both, jacket and sweater had shorter sleeves than expected but it fit me anyway. Definitely keep buying on zaful. Perfect delivery time and client attention.

Date of experience: March 15, 2017
New York
1 review
1 helpful vote
Follow Casey N.
Unfollow Casey N.
Share Review
Report Review

Best online store
March 16, 2017

Zaful is extremely reliable. I get all my clothes in a timely fashion and am always satisfied. Customer service is always there to help you if you have any questions. Their prices are very good and always offer great discounts. Zaful is my go-to for the cutest styles at very affordable prices. I recommend this website to all go my friends and family.

Date of experience: March 15, 2017
New Jersey
1 review
2 helpful votes
Follow Gianna M.
Unfollow Gianna M.
Share Review
Report Review

Amazed!
March 15, 2017

I was super skeptical ordering when I did because of reading previous reviews and I was beyond nervous. My order did come with tracking info but shipping took a little while, BE PATIENT! When my package came in I was pleasantly surprised. I ordered 2 beach throw tapestries and a bikini and all 3 were gorgeous! The bikini is my new favorite one and Im so excited to be able to use these tapestries and place future orders, I already started filling my shopping cart lol

Date of experience: March 15, 2017
Brazil
1 review
1 helpful vote
Follow Ana F.
Unfollow Ana F.
Share Review
Report Review

Great
March 15, 2017

I had a great experience shopping on the site. The products arrived on time and without error. The fabrics are of excellent quality and the bikinis are great

Date of experience: March 15, 2017
NL
1 review
2 helpful votes
Follow myrthe p.
Unfollow myrthe p.
Share Review
Report Review

Actually, my whole experience was very good. The sizes and size carts are reliable and the picture is the exact same thing that you will receive. The costumer service was very polite and responds quickly. I do not have anything bad to say about this site.

Date of experience: March 15, 2017
Canada
1 review
0 helpful votes
Follow Amantha f.
Unfollow Amantha f.
Share Review
Report Review

Honestly...
March 15, 2017

This was my first time ordering from Zaful after watching many YouTube videos and reading reviews online I decided to go for it and place an order - I purchased two bikinis and some accessories and I was pleasantly surprised with the quality for the prices I paid. Would definitely order again and I've already told all my friends about this!

Date of experience: March 14, 2017
Kentucky
1 review
3 helpful votes
Follow Alex s.
Unfollow Alex s.
Share Review
Report Review

SCAM DO NOT BUY
March 16, 2017

I purchased legging almost a month ago and they're still not here! They're quick to take money but where's my package?!

Date of experience: March 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Alex,
Thank you for your comment.

We have shipped your order out on March 02.

The package is on the way to you. You can track on here: http://www.17track.net/en.

For more details, we have sent you an email with our solution, would you please check and reply it?

Thank you for your understanding.

Best Regards
Zaful Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos