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ZAFUL Reviews Summary
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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My order from Zaful arrived within a couple weeks and I was pleasantly surprised! At such a great price and my item fits so great! I always stick to ordering small because I'm a smaller girl, 5'1 and 45kg. People say things come smaller but in my experience everything has either fit or been a tiny bit loose but not noticeably. So happy with my purchase! And will definitely be ordering again!
7a52ows5
I decided to take a shot at ordering from Zaful because of the advertisements I saw on Facebook and Instagram. More than anything, I was pretty shocked at the cheap prices they offered on the site. Shipping takes longer than other shops but understandable because it is a company from overseas. Mine took two weeks. I ordered a white bikini and a black one. I just think its a hit or a miss. You have to guess on the sizes because they are not all true to size. (Bummer) For the white one, the top part fit well while the bottoms were completely off. The black bikini also did not look flattering on me. I have asked for a return and am currently waiting for a response.
Dear sarah,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you.
Best Regards
Zaful Customer Service
I had the best experience with zaful I ordered 3 bikinis and they were exactly the same that the page and the quality is awesome, I would recommend it for sure!
Dear Michele,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
My go-to place for bikinis! Zaful always has dupes for designer swimwear. Be aware that most of their bikini bottoms are 'itsy', low coverage, or Brazilian style/ very CHEEKY. So read any reviews purchasers have posted to each individual product to get a better idea of size/fit. I ordered two bikinis in Small- one fit while the other bikini was sent in the wrong size. I contacted customer service and they immediately sent out the correct size. Unfortunately, the small did not end up fitting and Zaful actually went out of their way to refund me!
Dear Allison,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
I've seen a lot of youtubers showing off their bikinis from this site, but I was skeptical to buy anything from it. Im glad that I finally did because now I have two beautiful bikinis. The website did not take long to ship my order and I received it in about two weeks. The bikinis looked even better in person and was made with good quality fabric. I have already placed another order! Order no. U**************
Dear Shanta,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
I was doubtful when I first found the Zaful website - it seemed too good to be true. Reviews on the site seemed to be legitimate so I felt confident enough in placing an order. Plus, the stock on their website is absolutely gorgeous! My order didn't take long to arrive at all and when I opened it, everything was absolutely perfect. The quality of the clothing is surprisingly good for the price and the fit and measurements were accurate. Can't recommend them enough!
Dear Jessica,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
I had a great experience with Zaful. I ordered 3 bathing suits and only 2 came in 3 weeks. Zaful was quick to send me an email saying that they got the other bathing suit in stock and that it would be sent out on priority. That one came in less than 2 weeks. The material was great and they looked exactly like the picture on line. The shipping took a quite awhile but I got free shipping so I didn't mind. Zaful also provided a way for me to track my shipping. I would definitely shop there again.
Dear Teilil,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
Great quality, accurate sizing and fast shipping time to Australia. Very happy with my items. Customer service can be slow and unintuitive but that is partly due to time difference in my case.
Dear Sarah,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
I've ordered swimwear from Zaful a number of times now, the range of products is my favourite thing about the website. Sometimes the sizing isn't perfect but you'd have that with bikini's anywhere. Quick delivery, good customer service.
Dear Connie,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
Dear Managers,
It's very sad that since i placed my order since Apr. 28,2017 at 16:05:39 PM
Order Information: Operation U**************
This is very bad, after taking my money you did not deliver for a long time it's like stealing my money and giving me nothing in return.
This Zaful online is sooo terrible!
I dont know what solution you can give me but this is worst!
Dear Hazel,
Let me start by apologizing personally for your experience.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to hearing from you.
Best Regards
Zaful Customer Service
Zaful is amazing! On this website I always find fashionable and pretty clothes and accessories. I'm so happy with my orders on Zaful and clothes from this website. They have amazing quality and look wonderful. Prices are very low and shipping is fast. Contact with company support is fast and so helpful! I will definitely order something else. I always look at the new clothes and choose something for myself. Zaful is my favorite website!
Dear Adrianna,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
Ordered in Jun 25, and I still waiting for my shipping number I have never got an email, now july 15 I received an email that one of my items is not available! I won't order again in this company I hope they ship my other item some day this year!.
So terrible service I don't recommend then at all!
I recently discovered Zaful and at first I wasn't sure about ordering from a different country. But honestly the products are up to date with the fashion trends and the quality of the clothes is miles better than expected, really good. The customer service is also great, so friendly and easy to access. I've been looking for holiday clothes and bikinis and I haven't looked on a single other website since I've discovered Zaful, the prices are so reasonable and affordable so I will definitely be ordering again soon.
Dear Chloe,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I ordered a bathing suit the other day, still waiting for it to come. People say shipping takes a while. I wish you can order different sizes for the top and bottom but I'm glad I purchased my bathing suit because its really cute and cheap and the reviews for it were really good. I found zaful because it was recommended by some friends who have ordered on it before and they absolutely love it. The price is amazing and the quality is really good.
Dear Ashley,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
I placed my orer at the begging of May now its the middle of July and still no order received. Never ordering from this place again. If I could give no stars that would be it... 2 thumbs down
Dear Kathy,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
I placed an order for a Skinny Cut Out Heathered Bodysuit and the quality is incredible. It fits perfectly and stays beautiful. The fabric is super soft on the inside and very very bright on the outside. It is much better than expected. Shipping very fast.
Dear Customer,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I got a blue velvet bikini from Zaful and it came in about 2 weeks which was good timing and the bikini is so cute and true to the picture, runs a little small so I went a size up and it fits so nicely and was worth the price that I paid for it!
Dear Eleora,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
I have made many orders from zaful and every time they made it quick and easy. Their company is great to their customers and show their appreciation by rewarding the shoppers with offers. Any time i have needed to return something, it has been quick and easy and they were very helpful.
Dear Customer,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
My personal experience with Zaful was great. I got all my items in 10 days, nothing was missing, and the product was true to size and the picture on the site. Well, one item ran small but still fits me. I wanted to return a bathing suit (not flattering on me) and they credited my account without me having to return it! I have not been compensated to post this nor did I get any item for free. When I get good customer service I like to let people know. I plan on ordering from this site in the future.
Dear Customer,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
Zaful is amazing. I placed an order and it came in less than two weeks. Everything I purchased is super cute for an affordable price. Nothing feels cheap. I'm usually a small in bikinis but the reviews told me to size up and I'm glad I did. Medium fits perfect so be sure to size up from your original sizing with bathing suits. I had a great experience with Zaful and will definitely be ordering from them again in the future!
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Taylah,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support