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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I ordered about 7 bathing suits from Zaful because they were so cute and cheap! I got them very fast and loved them! A few were a tad bit tight on me but I had already passed the time to return them. Costumer service sent me a free return postage and I forgot to use it but the time ran out to use it so they refunded me for the suits. I'm very glad with their costumer service! They were very kind. I also didn't have to write them about the suits not fitting me. I wrote reviews on the suits and THEY emailed ME offering me a solution! So amazing of them.
Do NOT order from this SCAM ARTIST COMPANY!
You cannot get ahold of anyone in customer service and you will NOT receive your order. They WILL however take your money!
The pictures look like the reality, but the shipping is quite long. However, Zaful has a great customer service.
The quality look good.
The system of the Zaful points is quite intéressant, you can have reductions with points that you win.
Dear Elsa,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
Very Inconvenient process! Have not received my order and when asked for status, they sent a tacking number and a website to track it on, however it was unsuccessful in locating my order. Never waited so long for something I ordered online. This will be my last time I will order from Zaful!
Dear sara,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complain from trustpilot".
Best Regards
Zaful Customer Service
I would like to share my positive experience with Zaful. I ordered clothes two times on this website and I am really satisfied. Today I received my second order. It took exactly 10 business days from shipping date and my first order I received after 8 business days, so shipping time was faster than I expected. I ordered bikini and its size fits good, bottom was perfect but top was a little bit bigger. Both products I have orderer were true to colour, good quality and the price was great. Products of the same quality in the shops are much more expensive. I can only recommend this online shop. :)
Dear Jana,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
Zaful is a great online shopping website to buy your favorite clothes to wear from! Zaful has a variety of items to choose from and to fit your style, and also has your favorite items at really great prices it is all affordable (: items always come in the mail as described and shown and are of really great quality! Sizes with clothes always also stay true to size and always has a size chart just in case your skeptical of the fit and it is very handy (/
Dear Jackie,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
I must admit, I was very suspicious when I first clicked the "checkout" button on Zaful. I could not believe it was possible that a website with such an amazing selection of clothing for such a reasonable price, could exist. I read the comments on other websites who said the shipping takes a very long time. For only a few extra USD, I chose the express delivery and got my package really quick. The quality of the clothing is very good when you consider the price. The only thing you have to keep in mind is that the sizes are small so you have to order one or two sizes up. Aside from that, it is an amazing website with a really good service. I would recommend everyone to order.
Dear Julie,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
Although there are many bad things said about zaful, people expect high quality swimsuits or clothes for cheap prices, it doesn't work that way. You get what you pay for, but when I recieved my swimsuits they look exactly like what is in the pictures and surprisingly five out of the eight swimsuits I ordered felt and looked twice what I paid for. I'm actually about to order dresses now since the swimsuits were a success and I have more swimsuits than I need. If there are any problems, which I had with an order, I messaged them and I thought they weren't going to respond but, they managed to reply the next day and walked me through how to change some information. I think that zaful is pretty good if you have patience for the delivery time and if your expectations aren't exceedingly high. I mean delivery can also be sped up if you do express.
My whole experience was amazing. I am soo happy with every product that I have received. I have told all my friends about it and woow I am amazed but their great quality.
Dear Melisa,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
Lately, I ordered three bikinis and one playsuit on Zaful. The choice of bikinis was huge, so it was hard to pick out the most beautiful ones. The orders arrived in three seperate packages after two weeks. I'm usually an XS/S, so I ordered the playsuit in a size S, two bikinis also in size S and one bikini in size M. The playsuit was perfect, so I can say that the sizes of clothes are comparable to your normal sizes. The bikinis on the other hand, are certainly running small. I recommend one size up. I only fitted the bikini in size M. Especially the bottoms are smaller, and almost all bottoms on Zaful are cheeky. But once you know what size suits you best, then it's easy to place a new order. The material of the bikinis and clothes are honestly very different. Some pieces are from really good material and some are considerably less. But overall, the items are surprisingly good. I recommend the site, but make sure you take a look at the reviews for tips about sizing and about the quality of the product. Have fun shopping at Zaful! (;
Dear Emma,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
Zaful is spectacular. I love ordering from them and they are never disappointing me! The clothes are in style and their site always has the latest styles and options. I've ordered from them multiple times and they have the cutest bathing suits too! I would highly suggest this site to anybody looking for cheap and affordable stylish clothes!
Dear Sophia,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
I bought a bikini on zaful last month. It was my first time with zaful and I was very pleased with it! The quality of the bikini is perfect and the price is very low. The delivery time is exactly what they indicated! I can't wait to make my next purchase!
Dear Elena,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
Zafuls sight was very nicely put together it was easy to find what i wanted and the deals were great. When my stuff came it was all better quality than i thought it would be watch for sizing though. My packages actually came earlier than they were supposed to minus one bathing suit which i guess they didnt have in stock or something when i ordered because it got shipped out like 2 weeks after everything else. Other than that i think that the sight is good i would order again
Dear Grace,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I ordered a great variety of swimwear from Zaful and everything was great. The quality is really good, especially considering the price. However, you should definitely size up in order for the bikinis to fit. Moreover, I would like to point out that when I had an issue with one of the bikinis, I contacted them and they were really helpful. I definitely recommend it!
Dear Maria,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
So, I bought pink sunglasses from Zaful and let me tell you something!
They arrived so quickly! And they are absolutely cute. I'm going to wear them all day during summer and also, I think my sister wants the same so I will definitely recommend this website for her.
I am looking forward to seeing what I am going to buy next!
Dear Amina,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
I have ordered a swimwear and a shirt. It was my first time ordering from this site and definately not the last. The page is easy to navigate. Once you have placed the order it is easy to track its journey. The swimwear and the shirt were very good quality and the size fits perfectly. Colours are nice, just great for the summer. And the prices are unbeatable. You pay much more for same quality things in other shops :)
Dear Mariana,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
Zaful has great customer service, quality swimming suits for a very reasonable price. I recommend this website to many of my friends& family and it's leaves us all satisfied. 10/10 recommend
Dear Ashia,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
I ordered a one-piece swimsuit and it was very cheap and good quality. I love the bottoms in the website because they are very cheeky, the only "but" is that tops are much bigger than bottoms, so even ordering small the top is quite big for me. Anyway, it is worth it.
Dear Ana,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
I've placed one order so far based on reviews and products i saw via youtube. The quality definitely surprised me as that was what i was most worried about. Sizing was expected (runs small so size up), so i'm glad i took the suggestions of the other reviews online.
Only thing that was somewhat irritating was the lack of inventory update on the site. I purchased a total of 3 swimsuits for an upcoming trip, however only 2 were available for immediate ship out. I had to reach out and inquire about the third suit since i wasn't sure whether it would arrive on time. They told me it was a popular style and that they wouldn't know when they would get more and couldn't give me an estimated time. It ended up coming in a couple week later (didn't make it on time for my trip), however i did mention that this information needs to be communicated on the site and such as people are often shopping for particular occasions. Other than that, they're pretty responsive with the time difference, so i'd order again.
Dear Julia,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
The site is really easy to use, and all the products come looking EXACTLY like how they do in the pictures. One thing I love about the website is how they have reviews where customers post pictures of their bikinis, because it gives me the perfect insight on how the product actually looks on someone! I bought 2 bikinis from here, and although they came in 3 weeks, which was just a bit longer than I wanted, they both came at the same time, and for the most part, they fit perfectly. I just bought 2 more, and will definitely put them to use! The customer service is really good too. I've used the live chat a couple of times, and they are really quick to respond. I'm so happy I found this website that I just had to write a review about it, and I usually never post reviews!
Dear Tracy,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Justine,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support