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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Spain
1 review
0 helpful votes
Follow Ale B.
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I tried Zaful this year because I wanted an extra pair of bikinis for holidays and I am kind of in a budget, so I didn't want to pay a lot for them. I saw that the bikinis this website had seemed nicer than those on other websites and the experiences of some of my friends were really positive.

I picked out the items very carefully, always reading the reviews, chosing those items which were reviewd by customers over those ones which weren't (that is so helpful!). I also checked the sizing on each item. I finally pressed 'order' and two weeks later I received the package. The process was smooth: instant confirmation email, shipping email with track number which kept me informed of where my items were at all times and then the package, with no extra charges. Maybe some other customers had different experiences but this certainly was mine.

The bikinis were great, much better than I had expected. Exactly same quality as if I had bought them in some international retail store where the price is 5x higher. Beautiful color, perfect fitting, all with its own cute little bag. I'm very happy with my order and I will definitely repeat soon.

Date of experience: July 21, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ale,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Canada
1 review
0 helpful votes
Follow Carolyn W.
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After seeing YouTube affiliated videos on zaful I was rather skeptical about the quality of the items considering the price but bought a rather inexpensive swimsuit (the caged bandage bikini, for ~$12 CAD after a discount code) to gauge their sizing and quality. I sized up as other reviews advised and was very pleased with the item I received - quality was good, it fit nice but I could have probably gone another size up (I normally am between S-M, I ordered a medium - should have gotten large) since the bottoms were a little tight and my butt isn't very big. Overall, shipping was timely and the product I received was amazing quality for the price though sizing can be rough if you're not sure.

Date of experience: July 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Carolyn,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Canada
1 review
0 helpful votes
Follow Dani s.
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I am so happy I ordered from Zaful, the prices are excellent and the shipping and quality is never less then amazing!

Date of experience: July 20, 2017
Canada
1 review
0 helpful votes
Follow Eleni K.
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Bikini Obsessed
July 22, 2017

As a bikini enthusiast, I'm always looking for cute but affordable bikinis. If you're like me, Zaful is the place to look. They have so many options and exceptional customer service. I always find multiple styles that I fall in love with and constantly find myself buying more and more bikinis. The best part? You don't have to feel guilty because they come at such great prices!

Date of experience: July 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Eleni,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

Portugal
1 review
0 helpful votes
Follow Eva S.
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The order arrived in about 2 weeks which was pretty quick.
I ordered 3 bathing suits, two arrived first and the third one came some days later.
The yellow one piece fit pretty well, however I shouldn't have sized up (ordered a M instead of an S) because an S would've fit me. Either way, it's a great one piece.
The two bikinis fit great, I sized up for one of them just to be sure and it fit well. I really love them.

Date of experience: July 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Eva,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

Jamaica
2 reviews
0 helpful votes
Follow Danz D.
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Looove my swimsuit
July 22, 2017

Purchased a blue strappy bikini. Received it within a week. I love the material, looks jus as the website. The size chart helped. Will definitely order again!

Date of experience: July 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Danz,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Georgia
1 review
5 helpful votes
Follow Akiria M.
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So i ordered a yellow ribbed knotted bikini. I thought it would go well with my skin tone. How about i ordered it july 1st 2017 and it still isn't here! I already sent them an email but nothing has happened. Hell i called the US CONTACT PHONE NUMBER AND THE INTERNATIONAL and NO ONE talked to me. I advise everyone not to shop on zaful. That is of course if you want to lose money.

Date of experience: July 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Akiria,
Thank you for notifying us of your complaint.

We have tracked the package for you. It has been delivered on July 19.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Kentucky
1 review
0 helpful votes
Follow Taylor B.
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Super Cute!
July 21, 2017

The clothes I ordered were super cute. Shipping takes a while, but it's worth the wait! I got three bikinis for my trip. Make sure to order express shipping since it does take a while to get moving.

Date of experience: July 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Taylor,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Missouri
1 review
0 helpful votes
Follow D C.
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Love the swimsuits
July 21, 2017

I bought my first (and FAVORITE) swimsuit on Zaful a few weeks ago. It took less than two weeks to arrive. You'll see a lot of people complaining about the swimsuit sizes and shipping times though. Here's a couple tips for your order to make it a better experience and to get over these First World problems. First, remember that these swimsuits ship from another country. China and America size standards are DIFFERENT. Know your measurements, know that Chinese sizes are usually smaller, and read reviews so you can get the right size. If you're unsure, buy two swimsuits. The price you pay on Zaful totals one top or bottom in America anyways. We also have sites like Poshmark, etc. to resell. Second, remember that these items are shipping from another country. We're so used to expecting everything NOW NOW NOW, that we forget how far these items have to ship. Plus shipping is cheap considering the miles the items have to travel! Last, don't expect customer service to be amazing. Like I've mentioned twice already, this company is headquartered in another country. In America we have high standards for customer service. In other countries it might not be so important. It's cultural. Don't take it personal. Just make sure to know email works best for most out of country customer service. That's the way it is. I like Zaful! I haven't had any issues so far. I hope you won't either! Happy shopping ladies!

Date of experience: July 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Customer,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

New York
1 review
1 helpful vote
Follow Gen m.
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Don't ever order from here. I ordered four suits over a month and a half ago and they never came. Every time I got in touch with customer help they just brushed it off saying they were coming or on their way. Still have never gotten them. Complete waste of money.

Date of experience: July 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Gen,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Mexico
1 review
0 helpful votes
Follow Chisa T.
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I was skeptical about buying in Zaful; but I got all my items before I was expecting and everything was just as it was shown on the website. The cloth quality is ok, and the crew attention was excellent.

Date of experience: July 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Chisa,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

NL
1 review
0 helpful votes
Follow Spanish A.
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I came across with zaful.com in recent months, I was very attracted by their products and prices. Recently, I place an order and I have to say I was happily surprised. Their products are exactly as shown on their pictures and are true to size. (As a buyer I would recommend you to check the size guide on their website to find your actual size... it's worth spending that extra little time on it!). The delivery took approx. Two weeks which I consider very fair, understanding their products come from China.

I highly recommend this website. It has an excellent customer service (accurate and quick responses) and products are a great value for money!

Date of experience: July 20, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Customer,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Pennsylvania
1 review
3 helpful votes
Follow Audra j.
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Terrible
July 21, 2017

I ordered items in all large cause I usually fit medium in stores but this is online. All of the things I bought were to small on me so I tried to return them and just to return something is so incredibly impossible to return. I want my money back. And all the clothes are wrinkly and cheaply made.

Date of experience: July 19, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Audra,
We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Florida
1 review
0 helpful votes
Follow Zoe L.
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Zaful is a great brand due to the fact of it's honest advertising, concern for customers, and fast service. Everything that was stated would happen happened; my product was received on time and was of great quality. Zaful is not only fashion forward but, fashion forward at an unbeatable cost! I will definitely be shopping from Zaful again!

Date of experience: July 19, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Zoe,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Australia
1 review
1 helpful vote
Follow Paige A.
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Honestly, I was very skeptical about Zaful because their items are all very cheap in price and I had heard many mixed reviews about them. I decided to order anyways. My package took quite a while to arrive but I wasn't in a rush to get it so it was fine by me. I was honestly surprised by the quality of the items I received. I ordered 2 bikinis which were around $15 AUD each. The material was quite nice and felt like the material on all of my other bathers. They both also looked exactly like the photos on the website which I was super happy about. Thankfully I ordered a size up (I'm usually a small but I ordered a medium) and they fit almost perfectly. For the price, you really can't go wrong with their items, especially the bathers. They're not the best fitted or best quality bathers I own but they are excellent for the price. My advice would be to just considering sizing up when purchasing; I'm so glad I did. Overall I am very happy with my purchases and will be ordering again soon.

Date of experience: July 19, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Customer,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Illinois
1 review
0 helpful votes
Follow Jola B.
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Awesome
February 18, 2021

Ordered here at first without even looking at the other reviwes and I regreted. The reviews clearly explain each product and they are super helpful. I tired placing another order and I loved it soo much. The bikini is amazing for an amazing price. I take a lot of pictures so I cant wear the same bikini over and over. They are so nice and affortable.

Date of experience: July 19, 2017
Florida
1 review
0 helpful votes
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I was very skeptical about Zaful because of how cheap all of their items were. How can they be good if theyre cheap? To my surprise, the quality was the same as i would find at Forever 21. Sure, the shipping took like 3 weeks but its coming from china so I cant complain. I didnt even choose express shipping so I REALLY can't complain. All of my items were cute and true to size.

Date of experience: July 19, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Michelle,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

New Zealand
1 review
2 helpful votes
Follow Claudia S.
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Ordered swimsuit online and kept following up on the delivery (for 3 months). They would copy and paste the tracking information and not give me any further details as to why it was taking so long. Have still not received the order and they are refusing to give me a refund.

Date of experience: July 18, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Claudia,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Japan
1 review
0 helpful votes
Follow Yuko K.
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Great service
July 19, 2017

I would like to give 100% credit to Zaful.
The dress I purchased is cute and the size description is right. However, as zipper is in the side, I have difficulty to put it because the armholes are not flexible to me. I reported this to Customer Service not expecting anything because I purchased it with reduced price. They offered me an exceptionally generous solution. Full refund plus I didn't need to send it back to them.
Before I got this solution, I had placed another order because their products are so cute and reasonable! If you are searching casual and fashionable clothes, Zaful is the right shop!

Date of experience: July 18, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Yuko,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Pennsylvania
1 review
1 helpful vote
Follow Veronica G.
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This is a 100% honest review. Everything I ordered from Zaful was pretty good quality and I liked it a lot. Everything looked just like it did in the pictures and it was all vert cute. Since Zaful is a very inexpensive site I was very skeptical about how the quality would be. To be careful, I did research. I only ordered things that had many reviews, including pictures. I payed attention to what people said about quality and fit and bought what looked good. Since there is so much on the site and things come from all different place, everything can't be perfect. There are some bad things on every site. Everything that I bought was very nice and fit well since I sized up. It was not the most perfect quality in the entire world, but for the price, it was great. Zaful is a very large company with very good prices. Everything seems to comes from China. Since it is, it does take awhile to get to you. I always expect this with orders from China. The shipping is also free! It is easy for people to complain about these things, but in my experience, Zaful met my expectations and I enjoyed everything I got. I have ordered from Zaful twice and will continue to into the future.

Date of experience: July 18, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Veronica,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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