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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I have ordered twice from this website and have had a great experience with their customer service department. I had ordered something that did not fit as the measurements were a bit off and they were quick to respond to my issue and resolved immediately. The quality of everything I have ordered so far is also very good. No complaints. Already have a skirt that is an everyday staple, amazing quality and fits perfectly.
Highly recommend this site, make sure to check your measurements before purchasing!
I ordered from Greece 15 items on 9th of june and put them on 4 different orders just to be sure that i will not pay extra taxes. I just got one of them at 19th of july. Bikini bottoms are too small and not real to measurments. I would like to know if my other 3 orders will be here on time for my vacation...
My orders has arrived way earlier than I expected. Also the quality was better than I thought, they are super trending and flattering swimsuits with super cheeky bottoms. Also one more thing that I would like to mention, the sizes are reliable, only one swimsuit was a little bigger than I expected. I will definitely shop again from Zaful!
I truly love Zaful, this is my first time purchasing from them. I love how different and unique their brand is and I noticed they really take customer satisfaction serious, you can tell they want to make their customers happy. I also love the prices as well, the fabric doesn't look cheap and you don't have to spend hundreds of dollars to look beautiful, for that I commend ZAFUL!
Dear Miisha,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
I honestly love this website! They are so quick with shipping and their bikinis are beyond adorable. They are so comfy and they fit me so well. The company has a wide selection to choose from and they always have deals- which makes it so much more tempting to keep buying from them! I would definitely recommend others to buy from here. Just make sure you check the size chart before you order. It is affordable and the clothes are so stylish. They were really fast with shipping the package, which is an additional pro!
Dear Amy,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
Quality could be much better than this. I don't understand why but it is much cheaper than last year.
Im a first time customer at zaful, and definitely will not be the last. I loved the bikinis I ordered and the prices were great. I was satisfied with the fit and the colours in real life, just make sure you read reviews to avoid fit issues or discolouration a from the picture. Shipping from direct to customer websites usually take really long but I was surprised that it came in two weeks, which is earlier than expected. I love the rewards system they have for their members - way better than any other retailer. Overall a positive experience!
Dear Trisha,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
Zaful has very inexpensive clothing, and I was very pleased with my first order, the quality was amazing considering the price of the items. The shipping time was good, less than 3 weeks, everything arrived perfectly and I have received several compliments with the pieces I ordered. I would recommend to look for the sizing chart in every single thing you want, that is very helpful. Nice job Zaful
I ordered the Halter Lace One Piece Swimsuit. I am very happy with my order. The material is great and it fits perfectly. The order came in within the time they said it would be delivered! Zaful was also really helpful when answering all my questions and doing it in a timely manner. This site is great if you're looking for great products that won't hurt your wallet! Will be ordering from it again.
Dear Sydney,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
The items that zaful.com offers are unbeatable. You get decent clothing for a low price. I have gotten most of my swimwear from this website because of the huge selection.
Dear Hannah,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
Zaful is an amazing site for affordable and stylish clothes! They have a variety of things to choose from, also with enough patience you can find dupes for the latest fashion trends! In love, and the quality is also good considering the prices.
Dear Kelly,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
Everyone's nervous when they shop online - and everyone has reason to be! When you shop Zaful, though, you can rest easy. Zaful's customer care reps are quick and super understanding. I had a problem with one of my orders, and they promptly stepped in and solved it without question or hassle. I'm excited to continue shopping here because their prices are seriously unbelievable! So lucky to have found this company.
Dear Rae,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I ordered from Zaful for the first time and I could not have had a better experience! I got a red swimsuit with a plunging neckline and it was even better than I was expecting. The sizing was according to the chart (Im 5 ft 9 and 125lb and got a size S). Its lined on the inside so its not transparent at all in the water and the fabric almost looks like satin. I got tons of compliments the first time I wore it! As for the processing times and shipping, they were as described on the website, and the customer service is excellent. Ill be definitely buying from Zaful again soon!
Dear Ines,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
Very easy! There were no troubles throughout the process and it was a great experience. The delivery was rather quick considering how far away I love and I was glad that I could track my order. The items were exactly what I expected, good quality and they looked like the pictures! Will be working with Zaful again.
Dear Kaitlyn,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I want to share my experience because I really feel that this store can be a good answer for the ones that are looking for a good price and good quality. I have mainly ordered swimwear and these products have a good quality. It's also possible to see the feedback about each item including photos or simply opinions regarding the size. Because Zaful is a chinese store, there is a lot of feedback regarding the disparity between ocidental and asian sizes. The truth is that there is a conversion table in inches and cm that makes it possible to order the best size for each on. Regarding the shipping, I have always received my items within the time estimated.
Dear Daniela,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I ordered a swimsuit off zaful and that was 14 days ago. The online tracking shipment says the swimsuit is still in China. I'm pretty sure the swimsuit was made in China so i'm not sure why it has just been sitting around there for 14 days. I will never order off of here again. I would rather buy something American made and good quality.
Dear Haley,
We apologize for the inconvenience we may have caused to you.
The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Best Regards
Zaful Customer Service
I researched reviews of zaful in great detail before ordering as i felt the prices seemed way too good to be true. For a lot of people they were, as a lot of people were complaining they hadn't reviewed their orders, so I thought I'd better order something cheap at first to test their service. I ordered a bikini which upon questioning zaful (and having to go through a fairly long winded process of getting a response) I was told it should take around two weeks. To my delight the bikini came in less than two weeks, so I got straight back on there to order my summer clothes. I made two seperate orders which were delivered within one month. One of the orders was missing an item which I emailed zaful to question, but it was delivered seperately before they even had the chance to respond. Some of the items I ordered were better quality than I expected, and others were much worse. It seems you need to check the fabric of the item you order carefully in closeup photos before ordering as cheap material is often used, but not always. In conclusion, be smart, do your research, don't expect fast delivery as it is coming from China (give at least one month), don't expect top notch customer service, but do expect amazing designs at good prices and a support team who are doing their best despite language barriers, overseas shipping issues and customs/border control problems.
Dear Emma,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
I loved my swimsuit, I first was little skeptical because I hadnt hear about zaful before, but I decided to give it a try and it was perfect, it took like 2-3 weeks to arrive, but is not that much compared to other websites that I have had to wait up to two months. The size chart was pretty accurate and the swimsuit is beautiful, is just as the picture.
Dear Lisandra,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
July 23,2017 nickname: 690q5p17 My order was overall great. I ordered 2 bathing suits and both were made with good quality material and were perfect for swimming. I had an issue with the sizing on one of them but this issue was eventually resolved. The customer service here at zaful is great, they responded to my questions and provided working solutions. Shipping took a awhile but not too long. I recommended zaful to a friend and she also has had a positive experience. Also the website has a wide selection of very nice things to choose from! I am overall happy with my purchase at zaful and I would definitely buy more things from zaful in the future.
Dear Brittany,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
Honestly, I never ordered any clothes online before ordering my swimsuits from zaful, so I was quite unsure and worried that the money I spent was money I was loosing. But I must say I was really happy with what I got. 2 out of the 3 swimsuits became immediately my favorite one. Be really careful about the size tho, cause I had to order a size up (instead of S, I ordered an M, for all 3 swimsuits, 2 of them were fitting perfectly while the third one was big). About the delivery: it was damn fast. I live in Brussels (a friend that lives in a smaller city in Belgium had to wait 3 weeks), and the delivery took 10 days, I was shocked. Anyways, I am now waiting for my second order (yes, now that I know it makes sense to order from this site, I am not going to stop :), I hope I'll be happy with my second order too.
Dear Anna,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Maria,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service