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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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California
1 review
0 helpful votes
Follow Holly E.
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Great products!
July 29, 2017

I love shopping at Zaful. They have great products that always keep up with the trends and they look great. They arrive in a decent amount of time and are super cute and fit well. Would definitely reccomend and will be buying from them again.

Date of experience: July 28, 2017
California
1 review
0 helpful votes
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I was a bit hesitant to order at first but I saw the reviews for the item were good so I decided to give it a shot. My bodysuit came in two weeks! The material is very soft and not see through! It fits true to size and is now my go to black bodysuit. It also looks exactly like it looks like in the pictures!

Date of experience: July 28, 2017
California
1 review
0 helpful votes
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This was my first time ordering from Zaful and I ordered four bathing suits. My biggest piece of advice is to only order bathing suits that are reviewed and to READ THE REVIEWS in order to get the right size/see if the swimsuit is right for you.

Of the four bathing suits I ordered, only two of them fit. The two that fit were very impressive (had good quality for the price, and fit decently) and were ones that were highly rated. The other two that did not fit, they had reviews but were still ill fitting. The general trend is that the bottoms are WAY to small while the top was too big. However, what impressed me the most was that Zaful offered me a full refund on the two suits that did not fit at all free of charge/shipping. While a lot of people have complained about bad customer service, I actually had a very pleasant customer service that was very timely and helpful. I will definitely shop here again if the helpful customer service is not just a on time thing, and remains so friendly and helpful!

Date of experience: July 28, 2017
Ukraine
1 review
0 helpful votes
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I just have received my first order from ZAFUL! I made the order at 7 of July and got it at 20 of July, so it's enough fast. I was very surprised by quality of clothes. I ordered maxi slip dress. As Im skinny I ordered size S. It was very cheap, only 5$, but when I unpacked my package I was vey happy It was perfect, It fitted me perfectly, the fabric was good quality and the stitching was perfect. Also it was made by cotton, so its ideal material for hot summer. Im sure it will not be my last order.

Date of experience: July 28, 2017
TW
1 review
0 helpful votes
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Excellent stuff
July 29, 2017

I love zaful because their stuff is so cheap and it's such great quality. Their app is very intuitive and you're able to find stuff quite quickly with the filters. Probably because I live in Taiwan but my order came up within 2 days which is absolutely amazing! I'm in love with zaful. Only thing to keep an eye on is size. Most sizes are kind of like Asian size. So make sure to read available reviews for anything you buy so you have a reference.

Date of experience: July 28, 2017
Canada
1 review
1 helpful vote
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Bad delivery
July 30, 2017

I ordered 4 bikinis the July 3th, I only received one of them and now we are the 28th. The last tracking message was the July 7th, so the tracking is really bad! *I'm from Canada*

Date of experience: July 28, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Marie,
Thank you for raising this issue.

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Portugal
1 review
0 helpful votes
Follow Sara H.
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I love buying on Zaful because the process is very simple. We choose, we see the reviews about the product, we add it on the Cart and we click Buy. They are trustful and there is nothing to be scared of. The shipping is fast, considering that it comes from China. They are also very supportive and always willing to help if something is not right. I recommend it!

Date of experience: July 27, 2017
North Carolina
1 review
0 helpful votes
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Zaful is an easy to use app and it has a great variety of nice clothes, especially swimwear at low prices. The quality is great! I've ordered any kinda of things, from dresses to bikinis, and they've all been very well made.

Date of experience: July 26, 2017
California
1 review
0 helpful votes
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Ordered 3 items and only received 2/3. It's been 3 weeks and 1 item is still pending shipping?! I have a friend who ordered the exact item and she received it 3 days ago!? Horrible service! First and last time i will be ordering from this company.

Date of experience: July 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear aubrey,
We're very sorry for your concerns and the issues you have raised.

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

South Carolina
1 review
1 helpful vote
Follow Nay W.
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I am beyond displeased with the bathing suits that I received. In picture they both looked wonderful and like exactly what I was looking for but when I received the items today they fell short of my expectations. The material is low quality and the sizing is off because while I ordered both bathing suits in a size large, only one of them fits. The suits themselves look hastily put together and the cups inside of the tops of each suit are unflattering and extremely noticeable due to their circular shape. I expect a full refund and suggest that future products are pictured on models so that other customers know exactly what they look like on a body.

Date of experience: July 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Nay,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Serbia
1 review
0 helpful votes
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Amazing experience!
July 28, 2017

I found out about Zaful on the internet, and I couldn't be more happy about it!
Thir website is great, very easy to find what you are looking for. There is always some kind of promotion so it's not expencive. The materials are great and the colors too. Also, the shipping to Eastern Europe takes about 3 weeks, so it's pretty fast. And the most importan thing - the customer service is always there to help! I recommend Zaful to everybody!

Date of experience: July 26, 2017
Massachusetts
1 review
1 helpful vote
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I bought 4 bikinis from Zaful so far this summer and I LOVE them. The quality was amazing for such low prices and I've gotten so many compliments! Sizing runs slightly small and shipping took about 3 weeks but its so worth it! All my friends got bathingsuits from Zaful this summer and I just put in an order for 3 more since they're so cheap why not!

Date of experience: July 26, 2017
California
1 review
0 helpful votes
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I ordered two swim suits from Zaful, one for myself and one for my sister. Both suits came in a timely manner and looked just like the picture! Their products are affordable, great quality, soft, comfortable, and vibrant in color! Another thing I loved about shopping on this website is the reviews from other shoppers, which I found to be really helpful in deciding which style of swim wear I wanted! I will definitely order more items from Zaful again in the near future!

Date of experience: July 25, 2017
North Carolina
1 review
0 helpful votes
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I order a bathing suit July 13 it's just 25 and the bathing has been on the same shipping statement since the 15 and I need the bathing by the 29th so time to go waste money somewhere else

Date of experience: July 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear stefanie,
We apologize for the inconvenience we may have caused to you.

Based on the shipping method, the shipping company will update the shipping information a little delay, but the parcel will be on the way to you.

For more details, we have sent you an email with our solution, would you please check and reply it?

Thank you very much for your understanding.

Best Regards
Zaful Customer Service

Alabama
1 review
2 helpful votes
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Zaful Review
July 27, 2017

I ordered from Zaful on July 3rd and received it July 21st. I purchased four bathing suits and only had issues with one. Customer service was very responsive and resolved the situation to my liking. I plan on ordering from them again, just pay attention to sizing and understand that it will take up to or more than 20 days as it is coming from China.

Date of experience: July 25, 2017
Canada
1 review
0 helpful votes
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I ordered a bikini and a swimsuit, paid express shipping and today I received them. The bikini straps were defected and wasn't possible to even put the bra on. The swim suit was okay. I heard everyone raving about these people and I will never be ordering from them again.

Date of experience: July 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ciara,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Ohio
1 review
0 helpful votes
Follow Mackenzie M.
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I received my bikini as soon as possibly, the bikini fit perfectly and I absolutely loved the suit! I have a hard time finding the perfect bathing suit at a great price and with even better fit! I have recommended Zaful to my friends for their next bikini!

Date of experience: July 25, 2017
New Jersey
1 review
0 helpful votes
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Great Quality
July 27, 2017

Good customer service. Great products and looks exactly like the picture. I will definitely order again.

Date of experience: July 25, 2017
Hong Kong
1 review
0 helpful votes
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Quality: Most of items are in good quality, there were just some small flaws which are acceptable and fixable for me; consider the cheap prices for such cute items. But be aware of the size for bikinis, which the bottom comparable quite small to the top, still look sexy and fit me okay.
Service: I appreciated their service the most. While I leave not-super-happy comments about the items, the CS contact me right after and try to understand my problems and help me out with the size issue, PLUS send me again the right size for FREE.
Value: Very affordable.
Shipping: I received my parcel within 3 days with express shipping and the re-send item within a week. Reasonable.

Date of experience: July 25, 2017
Canada
2 reviews
0 helpful votes
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This was my first time ordering from Zaful, and I myself am not much of an online shopper, and I had heard some mixed reviews of the clothing site but I decided to give it the benefit of the doubt and give it a try! Zaful pleasantly surprised me and exceeded my expectations! My order shipped to me in Canada within 2 weeks which I was not expecting, and constantly got email updates when an item was on its way to me. When i had any questions for customer service, they responded extremely quickly and helpfully! As for the items received, I was pleasantly surprised to find all good quality items received for an extremely affordable price (I ordered 6 things). I was so pleased with my order that I've already placed another one and cannot wait to receive my shipment. Thank you Zaful for an extremely easy and pleasant shopping experience!

Date of experience: July 25, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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