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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Romania
1 review
0 helpful votes
Follow Mihaela E.
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I ordered 4 products as follows:
1 dress- for special ocasions which is really great, I love it, I love the print -splash dress (SKU *******) with a lot of colors. It is a litlle bit fix at the bust for me and the material is rigid, but the overall dress is spectacular.
1 swetter ( SKU*******). The material is very comfy and soft, the style is unique, but the only thing I don't like is that it is too short, if it wasat least 6cm longer it would have been perfect.
1 wide leg pants ( SKU*******) they are really soft and very comfortable. I don't have anything I would change. They are the perfect pants for a hot summer day.
1 plus size fleece shirt ( SKU*******) - this is deffenetly my star product from this order. It's a warm shirt for spring/autumn and even winter. I wore this shirt almost everyday because it is very easy to match it with jeans and have a cool outfit.

Date of experience: August 8, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mihaela,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

MD
1 review
1 helpful vote
Follow Mariana U.
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Great experience!
August 10, 2017

I have bought twice on this amazing site, and I was completely satisfied with the staffs. I am a dress lover and here I found lots of wonderful models. The shipping time took about 2 weeks. The quality of clothes is worth the price. I would recommend to my friends this site.

Date of experience: August 7, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mariana,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

GB
1 review
0 helpful votes
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Bikini Order Review
August 8, 2017

I have had a good experience with ordering from Zaful, the order turned up when they said it would with all the items included. The bikinis did all fit (I had spent a long time consulting the measurement charts) some worked and some didnt but for the price I was very happy. I would recommend buying bikinis from this site and have just made a second order myself. Good customer service, they responded quickly when I had a question which was helpful.

Date of experience: August 7, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Felicity,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Singapore
1 review
0 helpful votes
Follow Claudia K.
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Pleasant transaction!
August 8, 2017

Nickname: Claudiakyt
Date: 7 August 2017
Its my first time purchasing items from Zaful, and I bought a bikini set, a dress and a sunglass. Because of my short frame, I have difficulty buying clothes online. But the dresses and clothes look so pretty that I had to purchase it. And the prices are pretty affordable. The dress and the bikini fit me so well. And the quality is really good. I will definitely continue buying from Zaful and highly recommend this shop!

Date of experience: August 7, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Claudia,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Mexico
1 review
2 helpful votes
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First order :)
August 7, 2017

I would like to tell you my own experience at Zaful because there is a lot of people who are still a little skeptical about the quality of this online store.
I ordered for the first time in Zaful, and I ordered two swimsuits in the size M, which was my size according to their sizing chart. I ordered on the 20 of July and I got my order on the 27 of the same month. The process for shipping took only 3 days and then it was ready to be shipped all the way to my house. I had some problems with one of the swimsuits so i submitted a ticket just like it said in the emails they sent. If you have a problem you should go to the support center.
I thought they were going to take a whole week or 3 days to answer, but no...
It took like 2-3 hours for the ticket to be sent to them and for like another 2-3 hours for them to respond. And they immediately gave 2 options of what to do. I picked an option and they instantly solved the problem.
In terms of quality I would say it is way better that what I thought it was going to be, and I thought that both of the swimsuits I ordered were going to be damage or the color was not going to be the same as in the picture. But it is the same.
Everything was perfect and easy to deal with, so that is why Im already looking for more stuff to buy at Zaful

Date of experience: August 6, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear luisa,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Mexico
1 review
1 helpful vote
Follow Sofia M.
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My first order review
August 7, 2017

I've had a really good experience with my first online shopping with Zaful. I ordered 3 bikinis and a shirt at the 3rd-anniversary sale. The size was true to size according to their size chart. The price was great and the fabric is quite good. The shipping was a little bit slow, the packages arrived 3-4 weeks later, but I was expecting it to take so long because of the sale. The only problem was that the tracking package page didn't update where the package was, so it was a little frustrating.

Date of experience: August 6, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Sofia,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Canada
1 review
1 helpful vote
Follow Sarah M.
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Overall pleased
August 7, 2017

I ordered a belt from zaful. It took close to a month by regular shipping, but that is the time they say it takes. Very good customer service, they reply the next day and are very helpful. The belt is good for its price. Just bigger than expected (it doesn't fit through the space for belts on jeans) so that was disappointing. Just going to have to wear it with dresses

Date of experience: August 6, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Sarah,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Canada
1 review
0 helpful votes
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Amazing
August 10, 2017

Would definitely recommend! Great customer service and quality for a great price! Will definitely keep ordering from here! Surpassed my expectations

Date of experience: August 6, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kristin,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

Texas
1 review
0 helpful votes
Follow Phoebe S.
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Overall I had a good experience ordering from Zaful! I ordered 4 swimsuits - two of them are absolutely perfect and looked exactly like they did online, one of them simply didn't look good on me, and one of them didn't arrive in the package. However, I was very pleased with their customer service - they are refunding me for the swimsuit I didn't like and told me I didn't even need to send it back, so I'll probably either give it to a friend or donate it. They quickly resolved the missing swimsuit issue and are sending me the missing swimsuit free of charge. My package arrived in 2 weeks which is not bad coming from China. I will definitely order from them again! Great swimsuits and for sooo cheap!

Date of experience: August 5, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Phoebe,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Singapore
1 review
2 helpful votes
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Dont buy
August 7, 2017

Hi

I still haven't received all my items. Only received 5 of my 7 items i ordered a month ago and i hate all of them. The cutting and shape of the dresses are all terrible and dont fit properly, some bit hanging out loose, look so horrible. The bikinis quality are low grade, literally camel-toed

Date of experience: August 5, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Cassandra,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Due to the stock issue, we have split your order out in 3 packages. The rest items are in the other packages.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

NL
1 review
6 helpful votes
Follow Steffie D.
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Unclear track&trace system, good service
August 7, 2017
Updated review

I have posted a previous review which was very negative, I had been waiting for for ever for my items, and have never received them. The track&trace system still shows that my items are somewhere shipping at the moment.

I have contacted Zaful multiple times, and I must say, their customer service is very good. They really try to help you in the most friendly way. I have received my full refund for the products I ordered. :)

Date of experience: August 5, 2017

Unclear
August 5, 2017
Previous review

I have ordered three items half a month ago, and two of them have been (hopefully) shipped. I have been waiting for 10 working days now.

It says that my order (two of the three) has been in Amsterdam for the past 1,5 week now. I am afraid that I will not receive my products and have waisted my money.

I think the website is very unclear, especially the track & trace system is very unclear.

Date of experience: March 10, 2017
New York
1 review
0 helpful votes
Follow Mary S.
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Update
July 12, 2018
Updated review

After voicing my concerns about the quality of the products I received, Zaful's CS team reached out to me and resolved the issue. That was much appreciated!

Date of experience: August 5, 2017

Horrible! Stay AWAY
August 3, 2017
Previous review

This purchase was a COMPLETE waste of my money. I ordered 2 swimsuits and 1 cover up. The material on the swimsuits is terrible and the cut is all wrong and very ill fitting. Worst part is returning this order will cost me nearly half of the initial cost to purchase. I have no idea what to do with this garbage. Do not buy from this site!

Date of experience: July 31, 2017
Cyprus
1 review
0 helpful votes
Follow Angelina P.
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I've read most of the reviews and watched a few videos on You Tube and thought that the best way to have an opinion of my own was to give it a try. Apart from the fact that my order took a while to reach me, a month and a half, everything else was more than satisfactory. Customer service was quick to reply when I required after my purchase, when the items were delivered I was thrilled to see that the quality was what I expected, both bathing suits were true to size and the style was no different from the one shown on the provided photos. The other half of my order (the item was in shortage but I was informed by mail) arrived a few days after the first, the fit, material and style was also as promised. All in all, it was a satisfying experience and I will be buying again. I found the service satisfactory and I must say that I was surprised by the perfect fit.

Date of experience: August 4, 2017
Arizona
1 review
0 helpful votes
Follow Mercedes I.
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The swimsuit I ordered didn't fit well at all. It cut into my skin in all the wrong places and was loose in other spots. I never received an email back when I tried to contact them about doing a return. Bad customer service... actually no customer service at all.

Date of experience: August 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mercedes,
We regret that you are having issues with the size of our items.

We have replied to your request in ticket on July 21. You can log in your account to check "my tickets".

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We look forward to hearing from you.

Best Regards
Zaful Customer Service

GB
3 reviews
3 helpful votes
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NOT RECOMENDED
August 6, 2017

Horrible product, really bad thin material, horrible fit, even worse shipping, absolutely no contact, I ordered on the 11/7/17 and recieved my order on the 4/8/17 with no delivery information. Highly dissapointed. NOT RECOMENDED

Date of experience: August 4, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Amber,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Our system will send customer the delivery information automatically once the order is shipped out successfully.
Could you please check your spams or junk emails? Our email may have landed there.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

France
2 reviews
5 helpful votes
Follow Laurielle H.
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I've been ordering clothes and accessories on Zaful for a year and never been disappointed: they provide a large array of trendy, retro, original clothes, many different styles and also different levels of quality and prices, as in every chain store.
The pictures always fit to reality, which is a good point.
Preferably choose "priority dispatch" if you want your clothes to be delivered more quickly, otherwise you have to wait about 2 weeks to receive your package.

Date of experience: August 4, 2017
Texas
1 review
1 helpful vote
Follow Mackenzie J.
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I've had a great experience with Zaful. Everything I have ordered so far have been very true to size, which is so great considering I'm ordering from online. The items have also have had great quality. I've been very happy so far! I bought swimsuits for a trip to Mexico and got them in time and everything. I'd definitely recommend Zaful to everyone! Great company.

Date of experience: August 3, 2017
Israel
1 review
0 helpful votes
Follow Dikla N.
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I love to buy from ZAFUL, the clothes just like the picture, good quality, fast delivery, safe purchase.
I received compliments on the clothes I bought on the site, I did not believe how fast the shipment was received, there was a case where the size was not right and the money was returned to me in full

Date of experience: August 2, 2017
Hawaii
1 review
1 helpful vote
Follow Asil K.
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This was my first time ordering from Zaful. I've seen it all over instagram and other social media platforms. After doing a little bit of researching I decided to go ahead and order something from them. My initial thought wasn't very positive at first since I thought the materials would be cheap and not worth it at all. I also thought that they only sold swimwear since that's what I've been seeing in pictures. I picked out this really lovely set that was $12-$13. Insane. I normally buy bikinis for $50 for just one top, but this seemed like such a good bargain. The only thing though would have to be the way they have sets sizes. You can only choose the same size for both top and bottoms. Which is how I can see may be tricky to other customers. But it wasn't a problem for me personally. Anyway I added it to my cart and chose to expedite it which was an additional $9. To me that wasn't so bad considering the total was only around $20 which is so good for me. The package took about 10 days to get to me which was really quick considering it came from China and I live in the U.S. The item itself exceeded my standards. The material was just like my more expensive swimwear and the color was just like the picture. If this set wasn't from Zaful I honestly would've thought this was a $50 bikini. Both top and bottoms fit me perfectly and I was so satisfied with my purchase. Zaful definitely exceeded my initial thoughts and now I get to share it with my friends and family too. For a first experience on Zaful I'd have to say that I'm pleased and I'll definitely be ordering more from them.

Date of experience: August 2, 2017
Spain
1 review
0 helpful votes
Follow Vesna M.
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I fell in love with a pair of swimwear from Zaful and decided to buy them without checking the opinions of other people. Once I saw negative comments, I was so disappointed thinking that the shipping would last forever but I got my order the very same day when it was expected. Both of them are great, just the same as the photo shows, the fabric is very good and the design is unique. The measures are just as described on their website. I have a huge list of favorite items for future orders so I definitely recommend you to try and trust the info from their website!

Date of experience: August 1, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos