Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Turkiye
1 review
2 helpful votes
Follow Duru B.
Unfollow Duru B.
Share Review
Report Review

I ordered one bikini from Zaful and I didn't have any problem. It came in two weeks as they told it would last 20 days. And it came with a little plastic bag which I'll definitely use for vacations. But I should warn you, be careful about the size, I looked to the comments before and most people said that you should order a size bigger, I listened them and They were right, a size bigger fits better.

Date of experience: August 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Duru,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Australia
1 review
1 helpful vote
Follow barbara L.
Unfollow barbara L.
Share Review
Report Review

Dont waste your money
August 17, 2017

Poor quality and the sizing all wrong. I literally received the package, opened it tried it on and it all out. Not worth it even though its cheap.

Date of experience: August 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear barbara,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

California
1 review
1 helpful vote
Follow Kelly K.
Unfollow Kelly K.
Share Review
Report Review

First, I would like to start by saying the first time I ordered from them (in May 2017) I ordered two swim suits and they came about two weeks later.
Fast forward to July 5th, I decided to order some more swim suits for my upcoming trip. I decided to pay for EXPRESS shipping, and it came the day before my flight. But OH WAIT... IT WASN'T MY ORDER. It was an order that was suppose to go to some woman in FRANCE (I'm in California), AND it wasn't even from Zaful... It was from some company called RoseGal.
I contacted Zaful and they said if I send back that order, they will reship my original order and refund me the cost of shipping.
I returned the package, the day after I returned from my trip, to the address provided. They received it two days later and said they were getting my order ready to ship. It shipped July 30th and according to the tracking number it is STILL in China. The didn't even send it EXPRESS like I ORIGINALLY paid for. Also, they have NOT REFUNDED me the shipping costs of returning they other order they sent me. I am beyond frustrated!

Date of experience: August 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kelly,
We apologize for the inconvenience we may have caused to you.

We have reshipped your order out on July 30. Please kindly wait for it.

For the shipping fee issue, we have sent you an email with our solution, would you please check and reply it?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Australia
1 review
2 helpful votes
Follow Alana C.
Unfollow Alana C.
Share Review
Report Review

Great for the price!
August 15, 2017

I ordered three bikinis off Zaful after reading plenty of reviews. Overall my experience with Zaful was great: the bikinis all fit after I decided to go one size up, the colour and style matched the display photo and the reviews from customers were super helpful. The customer service team is awesome too, I changed my mind on one of the bikinis and they changed it for me after I had already paid for my order! For the price you cannot go wrong. Shipping is free and although not super quick, I got my items in about 2 weeks so plan ahead and you have nothing to complain about! Will definitely purchase more from Zaful and have just placed my second order!

Date of experience: August 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Alana,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Guam
1 review
0 helpful votes
Follow Celine C.
Unfollow Celine C.
Share Review
Report Review

Cutest outfits ever!
August 15, 2017

I really loved my purchase from zaful! I had received a cute two piece outfit that was true to size - especially after looking at multiple reviews, I knew I was able to trust that it would look well on me. I also bought a beautiful, lace, cold shoulder type romper that looks very elegant when I wear it.

I would not mind ordering from zaful again!

Date of experience: August 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Celine,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Texas
1 review
0 helpful votes
Follow Ansley W.
Unfollow Ansley W.
Share Review
Report Review

Love this Site!
August 15, 2017

At first I was a little sketched about ordering from this site since the prices were so affordable. But I'm glad I did order from this site, the shipping did take a little long but the products I received turned out great and I am very satisfied customer. I can't wait to order more items from this site! I recommend everyone to shop Zaful! You won't regret it!

Date of experience: August 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ansley,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Puerto Rico
1 review
0 helpful votes
Follow Jacq M.
Unfollow Jacq M.
Share Review
Report Review

Zaful is one of the best retail platforms I've come across. I've got the hottest bikinis in the season for over half the price. I love walking around on Ocean Drive in Miami or on the white sand beaches in Mexico in my cute, in style bikinis from Zaful. I tell all my friends where to go to be able to be the hottest on any beach

Date of experience: August 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jacq,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

Malta
1 review
0 helpful votes
Follow Maya P.
Unfollow Maya P.
Share Review
Report Review

I was a bit hesitant buying from Zaful but as I saw few reviews on Youtube I decided to give it a shot myself. I was super pleased with the service. I bought a one piece and it was of great quality and it was delivered very fast! The staff are very friendly too. It's customer focused and tries to do their utmost best to the customer satisfaction. Will definitely order again!

Date of experience: August 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Maya,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

District of Columbia
1 review
0 helpful votes
Follow aisha k.
Unfollow aisha k.
Share Review
Report Review

So far I've ordered from Zaful twice, and both times I've had slight problems with my items but never anything major. I want to stress that this is very inexpensive clothing, and you have to remember that for the most part you're getting what you're paying for. Don't expect to spend $10 on a bikini and receive this high quality suit that looks like you spent hundreds. You won't get that at all. You'll maybe get an item with some defect, some more subtle than others.So keep your expectations low. For me I've gotten some products that are better than others in terms of quality, fabric, how it was made and fit. However all were wearable. The clothes do run a little small, although I always buy the small anyways. So far I've had very good experiences from what I have received, it came in around 2 weeks both times and I've been able to wear all the items.

Date of experience: August 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Aisha,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

Canada
3 reviews
11 helpful votes
Follow Tanja M.
Unfollow Tanja M.
Share Review
Report Review

Refund Received
August 16, 2017
Updated review

Well, our order was not received, and it took over two months to get a resolution from Zaful, but I will say that within hours of leaving our review on a few review sites, Zaful did contact us right away and offered a full refund. They also indicated that if our order did arrive they wanted us to keep it as their gift to us for the inconvenience. Overall I can't complain about that. I would have preferred our order, or a quicker response to our issue - but a full refund a couple of months later at least closes the loop on this experience. Not sure how to rate Zaful now - I would not buy again, but they did follow through on the refund, so we can't be too harsh at this point. It's a shame that it took horrible (truthful) reviews on external sites to get some traction.

Date of experience: August 14, 2017

BUYER BEWARE
August 14, 2017
Previous review

Zaful is a scam - buyer beware! I allowed our 15 year old Daughter to place an order for swimsuits through Zaful. I thought that I had done enough research - I was wrong. There were some bad reviews, but there were also quite a few good reviews (no doubt all fake!). The order for $120+ worth of merchandise was placed on June 4th, 2017 (order # UU1706041354176874) - we have received NOTHING. Of course the order contained mostly swimsuits - sadly she has been to camp and returned, so they won't be used this year, if they ever arrive. I have done everything that the Zaful "customer service" has asked of us - confirmed our mailing address (4x), confirmed with our local post office that the package is not there (4x), confirmed that the package is not held up at customs (3x). To-date, they refuse to provide a refund, and each response to our communications is met with "Please be patient, we are looking into your delivery issue". But... We never hear anything! They have no problem sending us auto emails asking "How was your order?" - we haven't received it yet so I'm not sure how I can answer that. You'd think that since their own system shows our package as "still in transit" that auto-emails would not be programmed to come in asking us for feedback on how we liked the products. This site is a scam - please save your money! No wonder they offer "free shipping" - free shipping is not a problem when you don't actually ship anything. Their profits must be through the roof.

Date of experience: August 9, 2017
AE
1 review
0 helpful votes
Follow Karolina S.
Unfollow Karolina S.
Share Review
Report Review

Very happy with my order and quality of the products - they look exactly like in the pictures and fit well. Also, amazing customer service with timely replies and outstanding support - one of the tops I ordered was slightly too loose on me and I got refunded for it, without even having to send it back! Will definitely order again and already recommended to my friends.

I received my order exactly a week after ordering with free standard shipping, which was way earlier than I expected (shipping to UAE)!

Date of experience: August 13, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Karolina,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

Mexico
1 review
1 helpful vote
Follow moon m.
Unfollow moon m.
Share Review
Report Review

I found this website on a youtuber haul, i looked into it and got curious to order at such great prices, so i did.
I ordered a lingerie/pijamas and both me and my boyfriend fell in love with it. Its made from a soft material which feels so good to touch. It fits as promise and i would deffenetily recommend it.
I also got some jewerly which looks nice, its cheap but it doesnt show.
My clothes were just fine.
The delivery actually surprised me because i expected to wait much longer, i didnt tought it would arrive as fast as it did ( i think i got lucky)
Overall i would defenitely recommend buying from this website and i sure will do it again in the future.

Date of experience: August 13, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Customer,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

BA
1 review
1 helpful vote
Follow Mirela S.
Unfollow Mirela S.
Share Review
Report Review

This time I ordered fedora hat, a romper, off the shoulder laser cut top and pilot sunglasses. I received my packages in 10 days after the purchase. All items were packed really good. The only problem I had with the hat was the black band that somehow fell off. But nevermind, I like my hat much better without it. The hat is good quality and I love to wear it. The romper fits me prefectly, I'm really happy I chose a good size of it. It looks very nice and feminine and it's great for summertime. The red top I ordered is just like on the site, very interesting and photogenic. Pilot sunglasses are really cool and I enjoy wearing them. I already have the silver ones, this time I decided to buy the black ones with golden frame. This is my third time shopping on Zaful and I am very satisfied. I always make reviews on my blog too, mypolishbook.blogspot.ba

Date of experience: August 13, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mirela,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Florida
1 review
2 helpful votes
Follow rachel n.
Unfollow rachel n.
Share Review
Report Review

Excellent
August 14, 2017

Their prices are really affordable & my order came within 3 weeks. I ordered three bikini sets and one of them was a tad bit small on me, but I just kindly let them know & they are sending me the correct size bikini set free of charge! I also get to keep the one that was too small for me, so I gave it to my niece :)

Date of experience: August 12, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Rachel,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

California
1 review
1 helpful vote
Follow Jensi H.
Unfollow Jensi H.
Share Review
Report Review

Great service
August 14, 2017

The quality of the merchandise i have received is much better than I would have expected. The seams are finished well & stitched together well. The material is substantial and designs & colors are as advertised. I had ordered the wrong size for two of my suits & Zaful customer service has been totally helpful in exchanging them for different items. Their email chain is easy to follow & their reps are courteous. Its a very human experience.

Date of experience: August 11, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jensi,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Kentucky
1 review
1 helpful vote
Follow Miette G.
Unfollow Miette G.
Share Review
Report Review

Would reccomend
August 14, 2017

Bikinis are great quality, also got a necklace that was nice. For the price you get more than what you pay for, got a $10 shirt this month and already wore it 4 times. Definitely use the size guide, some stuff i got a med and some large but if you read the guide it will fit you!

Date of experience: August 11, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Miette,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

GB
1 review
1 helpful vote
Follow Sarah b.
Unfollow Sarah b.
Share Review
Report Review

I ordered 7 bikinis and only received 6.

6 of the bikinis are really bad quality, however I am keeping 2, as it's only the tops which are bad quality on these ones and I like the bottoms.

The sizing is not correctly. Size small bottoms are too tight, id say a very small UK 6, where as small top is around 8/10. The medium is a lot lot larger!

I asked for the return address to send back my bikinis, they have replied to me twice, asking for me to 'be patient'. So I still have the bikinis and no address.

Date of experience: August 11, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Sarah,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Due to the stock issue, we have to split your order in two packages. The last item was sent in the second package.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Georgia
1 review
0 helpful votes
Follow Kelsey D.
Unfollow Kelsey D.
Share Review
Report Review

Quick Shipping!
August 12, 2017

I was hesitant to order after hearing negative reviews about this site but I was pleasantly surprised. I received my order much quicker than expected and the quality was good. I ordered two swimsuits and a pair of sunglasses. The swimsuits were true to the measurements listed and the sunnies were so cute and on trend. The pricing was great compared to boutiques I have ordered from before. I will definitely be reordering from this site!

Date of experience: August 11, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kelsey,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

Lebanon
1 review
0 helpful votes
Follow Elissa W.
Unfollow Elissa W.
Share Review
Report Review

Great experience
August 12, 2017

I ordered from Zaful a bag, a T-shirt and a dress and they fit great on me because before I ordered I checked the reviews on their websites( they turned out very helpful).
Delivery time was 30 days but when I tracked the items it turned out that the delay was caused in my country: Lebanon.
I will definitely buy from it again.
PS: the quality is good for me. It eventually depends on the amount of money you're paying like anything in life.

Date of experience: August 10, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Elissa,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

Maryland
1 review
1 helpful vote
Follow Shannon A.
Unfollow Shannon A.
Share Review
Report Review

Looooooove it
August 12, 2017

Swimsuit shopping is tricky especially for plus size so after reviewing on YouTube I was bound to listen up to the YouTube's And start shopping the best part about this cool style swimsuit is that it lace up in the front and it was just as they said perfect It seems to flatter a wide range of body types. I love this page, I discovered it recently and I made 2 purchases already. The service is incredible because the staff gives you a continuous follow-up. They solve all your doubts and are pending of your satisfaction with the product. One of my items was out of stock and they kept me informed with the status I will definitely continue shopping with zaful

Date of experience: August 10, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Shannon,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos