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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Canada
1 review
0 helpful votes
Follow Jessica G.
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GREAT website
August 19, 2017

I just got my first order from Zaful and I am SUPER happy! Everything I ordered was perfect and looked just like it did on the website. This is definitely one of my new favourite online store! The quality was AMAZING and there was a huge selection to choose from. Customer service was really helpful (and super fast at responding) -making this an even better experience. Will definitely be re-ordering from them again soon and can't wait for more cute pieces!

Date of experience: August 18, 2017
Canada
1 review
0 helpful votes
Follow Ghleamed G.
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Amazing!
August 19, 2017

I love zaful! I ordered two bikinis from them, the blue one (/low-waisted-padded-scoop-bikini-set-p_*******. Html) & a beige one(/knotted-textured-scoop-bikini-set-p_*******. Html). Both were bought in a size medium according to the sizing chart.
The beige was too small, so zaful refunded me(including shipping) & i still got to keep it! They also gave me the option to resend a size larger free of charge.
The blue one looks gorgeous on me though! The bottoms are the perfect level on cheeky. It's my new favourite bikini!

Date of experience: August 18, 2017
Italy
1 review
0 helpful votes
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My first order!
August 18, 2017

A few days ago I received the package I ordered from Zaful, I was very surprised, arrived in great condition, the quality of the materials is great and the costume is like in the picture, the reviews of other users have helped me a lot to understand the size. As far as delivery is concerned, the package arrived after 2 weeks and above all the parcel was traceable. As a first order I was a little frightened I did not know well, but I feel like I recommend it and I'll definitely recycle it. :)

Date of experience: August 18, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Valeria,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

TW
1 review
0 helpful votes
Follow Meng T.
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Received my product so fast, I purchased one bikini, 2 dresses, one bag! The quality is just so excellent! I love it! And it is really cheap but worth it! The customer service is so nice! In this order, ZAFUL separated my order into 2 shipment, this first package I received with 3 days, then I got a mail, tracking my order, 2 days after, I received the second package! It is so fast to me to received my order!
I had really good shopping experience here! Everything just made me so happy! I love ZAFUL! Will shop again in this website!

Date of experience: August 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Meng,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Mexico
2 reviews
0 helpful votes
Follow Eleni I.
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Great experience
August 18, 2017

The products i bought on this website are very pretty and have a really good quality. The delivery was on time. I would recommend Zaful to other costumers and i would buy again.

Date of experience: August 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Eleni,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

New Zealand
1 review
2 helpful votes
Follow Holly R.
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I made a purchase from here at the start of July of two items. One of them I recieved in three weeks... this is fine. However I checked the tracing for the other item and it had not even left China Yet... This was 3 weeks later. I inquired and they said it would be shipped that day. NO explanation as to why. I checked the tracking number and all it said was 'International Departure', this was on the 21st July. It is now the 18th AUGUST and it is still saying 'International Departure'.
I inquired where it was and they said that the shipping company does not know.
They asked me if i wanted to get a new one sent so i gave them the benifit of the doubt and asked if they could sent it priority at thier expense and i have been waiting over a month. They said no. I asked again and they said okay.
When i finally agreed to a resend the said 'Hope you will wait for the reshipment with more patience' HOW $#*!ING DARE THEY.
This site will $#*! you around and treat you like $#*!. DO NOT BUY FROM HERE. ITS A SCAM

Date of experience: August 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Holly,
Thank you for taking your time to write your review.

The tracking information was updated by the shipping company. It is out of our control.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".

Best Regards
Zaful Customer Service

New York
1 review
0 helpful votes
Follow christine p.
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Best online website
August 18, 2017

Zaful never disappoints me! Every time I purchase a bathing suit from this website it comes in perfect condition and looks just like the images presented. I made three purchases from Zaful and the number of compliments I get every time I wear them are overwhelming! You can't beat the price especially for such good quality.

Date of experience: August 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Christine,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

District of Columbia
1 review
0 helpful votes
Follow Mia w.
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I just recently purchased three bikinis from zaful on July 30th for my trip to the beach. The website has so many cute bikinis on the site that it was so hard for me to only choose three. I also really enjoyed that the website has customer reviews which made it really way for me to see what it looked like on other body types and choosing what size I should get. I typically wear a size small in bathing suits from places like target and I ordered a size medium in all my bikinis on zaful and they all fit perfectly! The payment on zaful at first didn't work for me but then I tried to use PayPal and it worked a lot better. Because I was going to the beach o wanted my bikinis to come fast so I chose to get expedite shipping and they came within 6 days which was really nice. The customer service on zaful was also very good if I needed help tracking my order they provided a tracking number as well as the email that zaful sends when you purchase your order. I gave four stars in stead of five only because I normally get a size small and had to get a size medium but the sizing wasn't a huge issue. Overall I really enjoyed my experience with zaful!

Date of experience: August 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mia,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

New York
1 review
2 helpful votes
Follow Nazneen S.
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DO NOT BUY!
August 19, 2017

Bought over $100.00 worth of clothes and nothing fits nor does it look anything like the pictures... plus i'm still waiting on one dress and its over 2 years now. God only knows where my package is and the remainder of my clothes are sitting in my basement because they don't fit nor is the material up to par. Customer gets back to you with "be patient and it will be 45 days blah blah blah... um its 2 years now! I ordered size Medium but they clothes were a size Small in fit... go figure! Never buying again!

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Nazneen,
Thank you for notifying us of your complaint.

For the shipping issue, it is better to contact us within 2 months after receiving the delivery information. It can help us contact our forwarder to inquire the package.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Australia
1 review
0 helpful votes
Follow Sorcha W.
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Great!
January 26, 2019

Excellent service and products. Shipping is reasonable and always arrives in great condition. Zaful offers amazing quality products in a range of styles in swimwear, clothes and accessories. Never disappointed by Zaful as the quality of not only the products but the service is of high standards. Great online store to get anything and everything you need. Couldnt recommend shopping with Zaful enough!

Date of experience: August 16, 2017
California
1 review
0 helpful votes
Follow Mercedes Z.
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I placed an order for 4 bikinis and one dress from Zaful. I figured, with such a low price it cant hurt to try them out. I am so glad I did because I love everything that I ordered. One suit was a little too big but I was able to contact customer support and get that resolved within 24 hours! Will definitely be ordering more.

Date of experience: August 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mercedes,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

NL
1 review
0 helpful votes
Follow Jeltina R.
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So i ordered a swimsuit from zaful. And to be honest i had my doubts about it because of other reviews. But i looked at the sizing chart and just ordered from there. It came in pretty quick it took about 2 weeks. I ordered what looked like on the website to be a dark red swimsuit. But when it came in it was more pink than red. But nothing really bad the swimsuit was of good quality and fit perfect. Happy customer here!

Date of experience: August 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jeltina,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Texas
1 review
2 helpful votes
Follow Debbie P.
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I discovered Zaful about a month and a half ago. And ever since then, it's been definitely my go to website to shop for good quality clothes at a decent price - specifically for swimsuits and two piece sets.
One of the most annoying thing about shopping online is the return process. I wasn't expecting much from this website, but customer service is actually really great. I was pleasantly surprised.

Date of experience: August 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Debbie,
We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Colombia
1 review
0 helpful votes
Follow Laura E.
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So Im not going to lie, i was a bit hesistant at first because of the extremely low prices of the clothes however i decided to give it a shot and work with the sizing guide and I couldne be more happy that I did so. I love my items, they are just like described and extremely flattering, I got this amazing cur out dress which my sister, aka the hardshest critique in the fashion world complimented even, she has extremely high standards with clothing so im very impressed. I will definitelly purchase again :)

Date of experience: August 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Laura,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

Malaysia
2 reviews
0 helpful votes
Follow Regina J.
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Trusted seller
February 18, 2021

I ordered one bikini from Zaful and it arrived safely. It came in two weeks as they told it would last 20 days. They are not scam at all. Simply trusted seller

Date of experience: August 15, 2017
Maryland
1 review
0 helpful votes
Follow Chiamaka O.
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Great Swimsuit!
August 16, 2017

I ordered a large orange swimsuit from here last month and it was better than what I expected! Delivery time was about two weeks which was expected, so I didn't really mind, and I was able to track the movement of my order. I was a bit skeptical at first because the suit didn't have any reviews, but in the end it was worth it! I will definitely order again in the future!

Date of experience: August 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Chiamaka,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Israel
1 review
0 helpful votes
Follow Lindsay P.
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Zaful has been one of the best online stores i have shopped at. All the products I ordered came within a timely fashion and they did not mix up my order or send me the incorrect product. Overall very pleased with my order on Zaful, and the customer service is above and beyond with responding to any concerns. Thanks Zaful!

Date of experience: August 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Lindsay,
We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

GB
1 review
2 helpful votes
Follow Nicks P.
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Great cheap and super cute swim outfits, they run exceptionally small though always order the size up!

Date of experience: August 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Nicks,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Pennsylvania
1 review
1 helpful vote
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Actually Awful
August 17, 2017

I don't understand why my package is still in China. I am genuinely scared that this website conned me. People warned me about Zaful and I didn't listen... I definetly should have. Terrible service.

Date of experience: August 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Gina,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Greece
1 review
0 helpful votes
Follow Tonia S.
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I had doubts at first but I took my chance with a pretty "Multi Stripe Cami Midi Sundress" that kept popping up on my fb newsfeed. It was only around 15 so why not? I am impressed with the quality and the service. Received an email with a tracking number for the parcel once it was shipped and it arrived timely. I get a lot of compliments when I wear it and I will surely order again from the site! Overall, very satisfied.

Date of experience: August 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Tonia,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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