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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Mexico
1 review
0 helpful votes
Follow Anabel C.
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Great purchase
August 26, 2017

My experience with Zaful was really good. At first it seemed very risky ordering something from a shopping store online, because of the sizing and all that, but I followed the size guide and everything fits perfect. I am very happy with my order because of the materials, quality, time and designs Zaful uses. The products have quality materials, very cool designs and they arrived at the expecting time. So I surely recommend Zaful.

Date of experience: August 25, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Anabel,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Singapore
1 review
0 helpful votes
Follow Amanda T.
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Although I may not have bought more than 10 clothings from Zaful, but from my experience with Zaful there's only one word to describe the clothings and services which is, fantastic. Not only the services but the clothes itselves are soft and good in texture, comfortable, afforadable and most importantly, the clothes when we received are the same as described in the description box. Unlike other clothing apps. Zaful could be the best clothing app that girls should look up for and also their fashionable designs too!

Date of experience: August 25, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Amanda,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Maryland
1 review
0 helpful votes
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LOVE LOVE LOVE
August 30, 2017

I was so pleased with my order from Zaful! I have orders bathing suits and clothing and I loved everything I received. The only issue I had was it took a while for shipping (which the website said it would take around 2 weeks, I was just impatient and excited) but it was worth the wait. Everything fit perfectly and it was all true to size. I plan on ordering a dress from a wedding very soon. I'm happy that I came across this website. The offers are wonderful and their products are what they say they will be.

Date of experience: August 25, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Michelle,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

New Zealand
1 review
0 helpful votes
Follow Ashley T.
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Fantastic
August 26, 2017

I ordered a red bikini from Zaful. The bikini I ordered was a perfect fit, good quality, arrived on time, and looked exactly like the photos. For the price of the bikini and the service I was provided, I would recommend Zaful to all interested in buying online. I will definitely be buying from here again sometime soon.
Many Thanks, xx

Date of experience: August 25, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Ashley,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

Pennsylvania
1 review
0 helpful votes
Follow Mary H.
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I ordered four watches, a scarf, and a pair of earrings from Zaful on 7-18-17. The parcel arrived on time and I was able to track it. I had some questions about my order and the customer service was very helpful and responded within 24 hours. I am very happy for the price I paid for my items. They were of very nice quality and very fashionable! Definitely will buy from them again!

Date of experience: August 24, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Mary,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Croatia
2 reviews
0 helpful votes
Follow Ena M.
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I am really impressed both with the service and the products offered on Zaful website! This was my first order and I cannot wait to place the next one! Their offers are AMAZING and products INCREDIBLE. Thumbs up especially for occasional free shipping and discounts almost on a weekly basis. Not to mention how the shipping is fast and the products inside the packages intact and lovely. The size chart is absolutely correct and everyone can find something for themselves. I am truly looking forward to Zaful's new offers and products - I keep checking the webpage all the time, simply enriching my wishlist day by day. I would and will highly recommend Zaful to everyone I know and to all of you reading this review. Check it out instantly!

Date of experience: August 24, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Ena,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Australia
1 review
0 helpful votes
Follow Phebe D.
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I bought some items on Zaful with scepticism as to the quality of the products considering the prices are so ridiculously cheap and I was SO SURPRISED how amazing the quality actually is! I bought the velvet bra and underwear set and there are no loose threads whatsoever and looks amazing on me. I also purchased a thick and stylish sweater with a choker collar attached and didn't really expect much from it but it is now my absolute favourite jumper that I own it is a legitimately thick, good quality knit and the lingerie suit I purchased is so lacey and beautiful I expected almost cardboard like clothing due to the price but again - I was shocked at how amazing it all was! I am a slim build and weigh 54kg so this site has been wonderful for someone of my body type i have been recommending this site to EVERYONE lately especially people as sceptical as I was because WHY WOULD YOU PAY RETAIL PRICE FOR AMAZING CLOTHES LIKE THESE when you could just order from zaful definitely worth the wait I have made two more orders since my first (one of the orders was unable to be processed due to i think lack of stock but they sent me a message and refunded me) and I can't wait for them to arrive!

Date of experience: August 24, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Phebe,
We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Iceland
1 review
0 helpful votes
Follow Mari-Liis K.
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Zaful Review
August 26, 2017

Zaful is the best place to order, i always get everything i order and the things are exactly like on the pictures

Date of experience: August 24, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Mar,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Mexico
1 review
0 helpful votes
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Original
August 25, 2017

I loved Zaful since i downloades the app, the app is so easy to use. All of the cloaths are very original, stuff i dont find in stores I can find in Zaful. The prices are very cheap too. Anther thing which I love is the constant promotions and cupons that Zaful has.

Date of experience: August 24, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Dania,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Mexico
2 reviews
0 helpful votes
Follow Ara S.
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EXCELENTE CALIDAD
August 25, 2017

Realice ya varias compras en este sitio me llegaron super rápido con el envío express, la calidad de los productos de verdad es buena, los precios son excelentes son muy económicos y valen la pena, mis amigas están encantadas con las cositas que compraron también.
Lo recomiendo ampliamente de verdad todo llega en excelentes condiciones y las tallas super bien.

Date of experience: August 24, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Ara,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Shelly A.
TT
1 review
0 helpful votes
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Amazing site
August 29, 2017

I am happy to say that I am very satisfied with my order. The quality of the bath suite in which I received was exceptionally good. I will continue to purchase from here because of the great prices and quality.

Date of experience: August 24, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Shelly,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Australia
1 review
0 helpful votes
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Surprisingly good!
August 24, 2017

I was pleasantly surprised at the quality of the bikinis! Given the price, I expected it to be low quality and cheap looking but it was comparable to more expensive bikinis. It looked exactly as pictured on the website.

Sizing was not an issue for me but I chose bikinis that were somewhat adjustable. I did find the sizing quite variable between different styles but it helped to read the reviews first and do as others had suggested.

Date of experience: August 23, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Alanna,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

AE
1 review
0 helpful votes
Follow Beatriz B.
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Guys... don't order from this company... they are thiefs... I made a order of 70 usd that never arrived and they say they are not responsible for that and the only refund they can give me is 10 usd... how can a company be not responsible for the not delivering of the items and refund just 10 usd from 70 usd order?

Date of experience: August 23, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Beatriz,
We regret the inconvenience or frustration that your experience has caused to you.

We refret that your package has been returned by your local post office.

Your case has been taken cared of by our support team. Could you please refer to your ticket and reply to us?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

South Africa
1 review
0 helpful votes
Follow Shannon K.
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Poor shipment
August 25, 2017

On July 4th as a birthday gift to myself I decided to try online shopping for the first time. Did not turn out to be much of a present for myself however! After waiting patiently for 25 business days for standard shipping time and still had not received anything I started to get a little worried. When I enquired about the problem the company told me that it would arrive in 2 months, which is not stated on the website! While still trying to remain positive I decided keeping update with the tracking of the shipment would give me more insight into the situation. However the tracking company was not very efficient in updating the system so I was left stuck in the dark. I have had to get resourceful and start tracking it myself by phoning my local postal companies everyday. And while I do understand that the tracking of the shipment has nothing to do with Zaful I would highly recommend that they use a better shipping company and not PostNL. I have since been in contact with the online help centre who has tried to resolve my issue and we have settled on a refund, whether or not I actually get it I am not too sure. I can however not fault the online support as they are very efficient and helpful.

Date of experience: August 23, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Shannon,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

MD
1 review
0 helpful votes
Follow Silvia I.
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Частичный заказ!
Заказ пришел в течении 10 дней!
НО, только часть: заказала три вещи, а получили только две!
Что делать, кому писать? Ведь деньги сняли за

Date of experience: August 23, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Silvia,
Let me start by apologizing personally for your experience.

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

The rest item was sent in the second package and it is on the way to you.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to your reply.

Best Regards
Zaful Customer Service

Australia
1 review
0 helpful votes
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Happy but disappointed
August 25, 2017

I'm really happy for the clothes that i received, but one of the bikinis a got was to small and a dress too big, and now when i try to contact them to send it return they still haven't got back to me. And soon its too late to send the bikini and dress return. Waste of money then!

Date of experience: August 23, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Sissel,
We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Please note that we have replied to your tickets and offered you a solution about this issue. You can log in your Zaful account to check.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Massachusetts
1 review
0 helpful votes
Follow Lavy L.
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Cute and affordable
August 24, 2017

I have made two orders from Zaful. My first order was a pair of striped pants, a striped romper, and sunglasses. My second order was a one-piece bathing suit. Everything was really nice! My only complaint would be the romper. It looked exactly like the photo on the website, however the material was rather odd. Too bulky. It is a nice site for cheap and affordable attire, just make sure you choose carefully. I recommend buying clothes with some customer reviews on them, the reviews are very spot on!

Date of experience: August 22, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Lavy,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

Illinois
1 review
0 helpful votes
Follow Kiley R.
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I have bought many items, swimsuits in particular, from this site. I was very skeptical at first because the products were coming from Asia and i didn't know what the quality would be like. After my first purchase i learned how the system worked and continued to buy from this company. There is a size chart for everything you buy which is very helpful. While the measurements match up pretty well I would recommend sizing up. That being said, the quality of the suits are great and they are SO CHEAP! I'm like my mother, i cant pass up a great deal! Customer Service is also something i wanted to touch on. Each and every time i email them i get a response within 24 hours, and i don't mean the bullsh*t automated response. If i am not happy with the product they make sure they accommodate my wishes since you cannot return swimwear. Over all a great company and I continue buying from them.

Date of experience: August 22, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Kiley,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Mexico
1 review
0 helpful votes
Follow Angela R.
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Amazing site
August 24, 2017

I love this site, the quality of the clothes it's so good! The sizes were true to the website's descriotions. The customer service is also really great if you have any problems or disputes to put, they are so quick to reply it's so confortable. I am so pleased with my items from zaful. The quality of the bathing suits is very good, everything is in real size and very nice, I love the variety of clothes they have and the accessories they handle very fashionable, must buy in this place is wonderful.

Date of experience: August 22, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Angela,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

California
1 review
1 helpful vote
Follow Jen S.
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Worst Ever
August 24, 2017

These clothes are the worst! First, their pictures and descriptions are completely inaccurate! First, I am 5'2,125 lbs. I ordered UP on almost everything to ensure it would fit. First, I ordered a "mini embroidered dress"... this thing barely covered my crotch. I mean not even close. The dress itself also was the worst smelling thing I have ever smelled. I don't even know how something or some piece of clothing could smell so bad. I also ordered a romper. The description failed to show and state that their were slits in the shorts. And by slits i mean each leg had a slit in it that went past my belly button. Meaning my whole butt and crotch region was exposed. And they pretty much don't accept returns. So good luck.

Date of experience: August 22, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Jen,
We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

Thank you for your understanding.

Best Regards
Zaful Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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