Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Ireland
1 review
1 helpful vote
Follow Eve o.
Unfollow Eve o.
Share Review
Report Review

I ordered two bikinis from zaful and received them within 10 days which was very quick as one of them wasn't even suppose to have been shipped for 7-10 business days! I recieved the bikinis in my local post office and each bikini was in a zip bag which was very convenient. The bikinis fit perfectly and were accurate to the measurements on the website. The bikinis also looked exactly like the pictures. I would highly recommend this website!

Date of experience: August 29, 2017
Florida
1 review
0 helpful votes
Follow Susan G.
Unfollow Susan G.
Share Review
Report Review

I would not purchase from this company ever again. I submitted a return of $78 in merchandise and was denied a refund and my merchandise was never sent back!
Their phone number also does not work, so you can not call for any customer service.
This is the worse company to do business with.

Date of experience: August 29, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Susan,
We regret the inconvenience we may have caused to you.

Please rest assured that we will refund you once receiving the package.

As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

We look forward to your reply.

Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
Follow Indrishah D.
Unfollow Indrishah D.
Share Review
Report Review

The personal Zaful is really listening to his customers. The notes added to the orders are always replied and confirmed within 24 hours before sending items. The quality of the garments is superior. We can buy beautiful clothes at low prices and that is why the Zaful Company distinguishes itself from other online clothing sites. Plus, delivery is fast and each sends have their tracking number. What else do you want! I give this compagny a big 5 stars. I personally recommended this fashion clothes website, items are as described. Do it girls, you won't regret it!

Date of experience: August 29, 2017
Louisiana
1 review
0 helpful votes
Follow Briana L.
Unfollow Briana L.
Share Review
Report Review

Overall I am very happy with my recent purchases. I purchased two bathing suits, both were true to the sizing chart provided on the website. One thing to note is the sizing differs between items. A small in one bathing suit might fit like a size 2 and in another bathing it will fit like a size 4. But zaful has each size labeled correctly to each item which is helpful! The only critique I have is shipping, wish it was a little faster, although i didn't purchase the expedited shipping it took about 3 weeks to receive my items. Also the website does have lots of useful reviews for most items, so it's pretty easy to gauge what will fit you.

Date of experience: August 29, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Briana,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

France
1 review
0 helpful votes
Follow Kathleen Z.
Unfollow Kathleen Z.
Share Review
Report Review

This was my fist experience with Zaful and I order three products. The shipment was delivered in the expected amount of time. The products were absolutely beautiful, great quality. However, one of the dresses I ordered was one size too large. I wrote to the customer support and the answered back very quickly (within an hour! Most website will reply the next day). They offered to send me another dress in my correct size free of charge. This was by far the best customer service experience I've had.

Date of experience: August 29, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kathleen,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Croatia
1 review
0 helpful votes
Follow Dijana R.
Unfollow Dijana R.
Share Review
Report Review

I'm very satisfied with the quality of the products. Site is easy to use and very simple.
You get all the information you need and the products are great too.

Date of experience: August 29, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Dijana,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

Canada
1 review
1 helpful vote
Follow Mary C.
Unfollow Mary C.
Share Review
Report Review

I placed my order before they told me they were out of stock. When i demanded a refund they "claimed" that they have rushed the product and the delivery to make it on time, because i said i needed it at a certain date if not just refund me. I emphasized that i would just have the refund because i dont need my order afterwards. Clearly they were the one who pushed through. Packaged came more than a week after i needed it. Was a regular customer before then but i just cant believe how awful they handled this situation

Date of experience: August 29, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mary,
We are sorry to hear you are having issues.

All of our items have a processing time that is shown clearly on the product page.

Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Best Regards
Zaful Customer Service

Colombia
1 review
0 helpful votes
Follow Isabel H.
Unfollow Isabel H.
Share Review
Report Review

I got to know tihis site because i was looking for graduation dresses, i didnt find the one i like but i saved the page for later. Now i have bought more than five items and i can tel l quality is pretty good and styles are original and beautiful. The delivery time is pretty good considering that i live in Colombia and that deliveries como from China.
Tredy articles, great price, not the perfect sizing but its okay and Excellent consumer service.

Date of experience: August 28, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Isabel,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Portugal
1 review
0 helpful votes
Follow Mariana B.
Unfollow Mariana B.
Share Review
Report Review

Ordering with zaful
August 30, 2017

I did not have any problems with my order. First I chose the product and then I consulted the reviews to understand if the product was a good purchase. I bought one bikini and a swim suit, when both arrived I verified the material and design and were very similar to the foto.The dimensions were very appropriate. You have to pay attention and choose the dimension considering the equivalent dimensions. For last, don't forget to see if you will pay aditional taxes in your country

Date of experience: August 28, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mariana,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Australia
2 reviews
0 helpful votes
Follow Megan D.
Unfollow Megan D.
Share Review
Report Review

Great quality items
August 30, 2017

I ordered some bikinis from Zaful and they arrived quickly and were exactly as described. Definitely recommend shopping on the site!

Date of experience: August 27, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Megan,
We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Florida
1 review
0 helpful votes
Follow Liisa L.
Unfollow Liisa L.
Share Review
Report Review

Zaful is great
August 30, 2017

I was scared to order from there at first but I took the chance because the bikinis looked nice and were super affordable. Now I have ordered from them for 4 times and will definitely order more because I know that I can trust this site. You would think that because it's made in China and inexpensive, it's low quality and nothing like on the pictures but every time I've ordered the clothes/bikinis/jewelry looked exactly like on their website and I was impressed by their quality - no kidding. Their shipping is super fast too, one time I got my package withing a week, other times within less than 2 weeks - that was another surprise because when I've ordered from other China based sites, they usually take minimum 3 weeks to arrive. Zaful has been a positive surprise for sure. And they always have great deals and free shipping.

Date of experience: August 27, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Liisa,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Illinois
1 review
0 helpful votes
Follow Niambi L.
Unfollow Niambi L.
Share Review
Report Review

FANTASTIC
August 30, 2017

Zaful is such a great website. It is appealing to the eyes and it is really easy to use. Their bathing suits are super cheap and high quality. My orders have came in pretty fast and the tracking system is easy to use as well. Zaful is an asian based company so I would recommend you go through the reviews before buying them so you can get your correct size.

Date of experience: August 27, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Niambi,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Texas
1 review
0 helpful votes
Follow Jorge M.
Unfollow Jorge M.
Share Review
Report Review

My experience was great. Excellent customer service. Fast and cheap shipping good quality I just love Zaful

Date of experience: August 27, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jorge,
We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Singapore
1 review
0 helpful votes
Follow Izzy W.
Unfollow Izzy W.
Share Review
Report Review

Affordable and good
January 26, 2019

Zaful's swimwear variety is great and worth the cheap price sold, would highly recommend to all my friends!

Date of experience: August 26, 2017
Singapore
1 review
0 helpful votes
Follow Felix F.
Unfollow Felix F.
Share Review
Report Review

You can't expect too much from Zaful clothes, like thick, strong cloth material used, but if you are comfortable with your clothes being light and sliiiightly see-through, I guess it is fine! Just a little annoyed by the access cardboardish pieces left hanging from my embroidered dress. Sometimes, the sizes aren't really true to size... but for perks, the customer support service is really good and rapid!

Date of experience: August 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Felix,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Canada
1 review
1 helpful vote
Follow Elizabeth R.
Unfollow Elizabeth R.
Share Review
Report Review

Great customer service!
August 28, 2017
Updated review

After viewing my review, Zaful has since contacted me through their website and offered me a full refund (which I did not ask for!). So for now I will say this: be careful what you order and really analyze their products, but don't be afraid of ordering as they do take care of their customers very well unlike a few other online retailers I have tried. Thank you Zaful!

Date of experience: August 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Elizabeth,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support


Beware
August 26, 2017
Previous review

So, yes the bathing suits are cheap which is great, but most of them are really cheaply and badly made that I will have to bring them to a tailor. Two of the tops are so wide apart that they don't cover both my breasts. One had a white linning that you could clearly see coming out of the sides. And one top looked like two seashells with underwire but I ordered the small and it was made for huge boobs. #madeinchina

Date of experience: July 25, 2017
Portugal
1 review
0 helpful votes
Follow Claudia S.
Unfollow Claudia S.
Share Review
Report Review

My experience with Zaful was really good. At first it seemed very risky ordering something from a shopping store online, because of the sizing and all that.
I am very happy with my order because of the material, time and designs Zaful uses. The products have quality materials, very cool designs and they arrived at the expecting time.
This is my real objective experience and i really want to share with you.

Date of experience: August 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Claudia,
We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Iowa
1 review
0 helpful votes
Follow Stephanie W.
Unfollow Stephanie W.
Share Review
Report Review

I've always received great clothing from the company, only bad thing is the time it takes to recieve the items!

Date of experience: August 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Stephanie,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Australia
1 review
0 helpful votes
Follow Gemma W.
Unfollow Gemma W.
Share Review
Report Review

I was curious to order something from Zaful as I wasn't sure how good the quality would be, but I was pleasantly surprised! I ordered 3 bikini's, and they all arrived in 12 days. They were all super cheap and great quality, and looked exactly like the pictures provided on the website! All the bikinis fit me well, but if you are unsure, I would read other customer reviews listed under the item to make sure! I will defiantly be buying more bikinis off this website, LOVE!

Date of experience: August 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Gemma,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

California
1 review
0 helpful votes
Follow Ceara J.
Unfollow Ceara J.
Share Review
Report Review

I was very skeptical from ordering from this site based on numerous reviews but the prices were so great I decided to take the chance. I have ordered twice now and despite long shipping times I received my items and they are exactly as expected, and even better! I have ordered bathing suits and one dress and I always receive compliments and others are shocked when I say I got it on Zaful!

Date of experience: August 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ceara,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos