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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I ordered two bikinis from zaful and received them within 10 days which was very quick as one of them wasn't even suppose to have been shipped for 7-10 business days! I recieved the bikinis in my local post office and each bikini was in a zip bag which was very convenient. The bikinis fit perfectly and were accurate to the measurements on the website. The bikinis also looked exactly like the pictures. I would highly recommend this website!
I would not purchase from this company ever again. I submitted a return of $78 in merchandise and was denied a refund and my merchandise was never sent back!
Their phone number also does not work, so you can not call for any customer service.
This is the worse company to do business with.
The personal Zaful is really listening to his customers. The notes added to the orders are always replied and confirmed within 24 hours before sending items. The quality of the garments is superior. We can buy beautiful clothes at low prices and that is why the Zaful Company distinguishes itself from other online clothing sites. Plus, delivery is fast and each sends have their tracking number. What else do you want! I give this compagny a big 5 stars. I personally recommended this fashion clothes website, items are as described. Do it girls, you won't regret it!
Overall I am very happy with my recent purchases. I purchased two bathing suits, both were true to the sizing chart provided on the website. One thing to note is the sizing differs between items. A small in one bathing suit might fit like a size 2 and in another bathing it will fit like a size 4. But zaful has each size labeled correctly to each item which is helpful! The only critique I have is shipping, wish it was a little faster, although i didn't purchase the expedited shipping it took about 3 weeks to receive my items. Also the website does have lots of useful reviews for most items, so it's pretty easy to gauge what will fit you.
Dear Briana,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
This was my fist experience with Zaful and I order three products. The shipment was delivered in the expected amount of time. The products were absolutely beautiful, great quality. However, one of the dresses I ordered was one size too large. I wrote to the customer support and the answered back very quickly (within an hour! Most website will reply the next day). They offered to send me another dress in my correct size free of charge. This was by far the best customer service experience I've had.
Dear Kathleen,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I'm very satisfied with the quality of the products. Site is easy to use and very simple.
You get all the information you need and the products are great too.
Dear Dijana,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
I placed my order before they told me they were out of stock. When i demanded a refund they "claimed" that they have rushed the product and the delivery to make it on time, because i said i needed it at a certain date if not just refund me. I emphasized that i would just have the refund because i dont need my order afterwards. Clearly they were the one who pushed through. Packaged came more than a week after i needed it. Was a regular customer before then but i just cant believe how awful they handled this situation
Dear Mary,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
Zaful Customer Service
I got to know tihis site because i was looking for graduation dresses, i didnt find the one i like but i saved the page for later. Now i have bought more than five items and i can tel l quality is pretty good and styles are original and beautiful. The delivery time is pretty good considering that i live in Colombia and that deliveries como from China.
Tredy articles, great price, not the perfect sizing but its okay and Excellent consumer service.
Dear Isabel,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
I did not have any problems with my order. First I chose the product and then I consulted the reviews to understand if the product was a good purchase. I bought one bikini and a swim suit, when both arrived I verified the material and design and were very similar to the foto.The dimensions were very appropriate. You have to pay attention and choose the dimension considering the equivalent dimensions. For last, don't forget to see if you will pay aditional taxes in your country
Dear Mariana,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I ordered some bikinis from Zaful and they arrived quickly and were exactly as described. Definitely recommend shopping on the site!
Dear Megan,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
I was scared to order from there at first but I took the chance because the bikinis looked nice and were super affordable. Now I have ordered from them for 4 times and will definitely order more because I know that I can trust this site. You would think that because it's made in China and inexpensive, it's low quality and nothing like on the pictures but every time I've ordered the clothes/bikinis/jewelry looked exactly like on their website and I was impressed by their quality - no kidding. Their shipping is super fast too, one time I got my package withing a week, other times within less than 2 weeks - that was another surprise because when I've ordered from other China based sites, they usually take minimum 3 weeks to arrive. Zaful has been a positive surprise for sure. And they always have great deals and free shipping.
Dear Liisa,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
Zaful is such a great website. It is appealing to the eyes and it is really easy to use. Their bathing suits are super cheap and high quality. My orders have came in pretty fast and the tracking system is easy to use as well. Zaful is an asian based company so I would recommend you go through the reviews before buying them so you can get your correct size.
Dear Niambi,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
My experience was great. Excellent customer service. Fast and cheap shipping good quality I just love Zaful
Dear Jorge,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
Zaful's swimwear variety is great and worth the cheap price sold, would highly recommend to all my friends!
You can't expect too much from Zaful clothes, like thick, strong cloth material used, but if you are comfortable with your clothes being light and sliiiightly see-through, I guess it is fine! Just a little annoyed by the access cardboardish pieces left hanging from my embroidered dress. Sometimes, the sizes aren't really true to size... but for perks, the customer support service is really good and rapid!
Dear Felix,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
After viewing my review, Zaful has since contacted me through their website and offered me a full refund (which I did not ask for!). So for now I will say this: be careful what you order and really analyze their products, but don't be afraid of ordering as they do take care of their customers very well unlike a few other online retailers I have tried. Thank you Zaful!
Dear Elizabeth,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
So, yes the bathing suits are cheap which is great, but most of them are really cheaply and badly made that I will have to bring them to a tailor. Two of the tops are so wide apart that they don't cover both my breasts. One had a white linning that you could clearly see coming out of the sides. And one top looked like two seashells with underwire but I ordered the small and it was made for huge boobs. #madeinchina
My experience with Zaful was really good. At first it seemed very risky ordering something from a shopping store online, because of the sizing and all that.
I am very happy with my order because of the material, time and designs Zaful uses. The products have quality materials, very cool designs and they arrived at the expecting time.
This is my real objective experience and i really want to share with you.
Dear Claudia,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
I've always received great clothing from the company, only bad thing is the time it takes to recieve the items!
Dear Stephanie,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
I was curious to order something from Zaful as I wasn't sure how good the quality would be, but I was pleasantly surprised! I ordered 3 bikini's, and they all arrived in 12 days. They were all super cheap and great quality, and looked exactly like the pictures provided on the website! All the bikinis fit me well, but if you are unsure, I would read other customer reviews listed under the item to make sure! I will defiantly be buying more bikinis off this website, LOVE!
Dear Gemma,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I was very skeptical from ordering from this site based on numerous reviews but the prices were so great I decided to take the chance. I have ordered twice now and despite long shipping times I received my items and they are exactly as expected, and even better! I have ordered bathing suits and one dress and I always receive compliments and others are shocked when I say I got it on Zaful!
Dear Ceara,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Susan,
We regret the inconvenience we may have caused to you.
Please rest assured that we will refund you once receiving the package.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
We look forward to your reply.
Best Regards
Zaful Customer Service