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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Florida
1 review
0 helpful votes
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ABSOLUTELY AMAZING
September 15, 2017

My friend told me about awful and at first (why lie?) I was a bit skeptic and it seemed like too good to be true. But when I ordered three bathing suits for my 4th of July trip to Naples, I was blown away when I got the packages! All 3 sets were so affordable with AMAZING material and I received so many compliments from friends and family. I will definitely order from zaful again in the near future.

Date of experience: September 14, 2017
Canada
1 review
0 helpful votes
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I have shopped with zaful twice and plan to again in the near future. Everything I have received has been good quality and the price can't be beat! Sizing does run small so important to keep that in mind when ordering, be sure to look at the size guides, I have found them to be accurate and often results in me ordering a size bigger than normal.

Date of experience: September 14, 2017
Lithuania
1 review
0 helpful votes
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Perfect quality
September 15, 2017

I would like to thank this website for operative and fast delivery.
I buyed a black swimmsuit with big ribbon and black sunglasses. The quality was better than I expected so I was kindly surprised! I will definetly buy something more from fashionable and huge assortment of Zaful and also will recommend it for my friends!

Date of experience: September 14, 2017
GB
1 review
0 helpful votes
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Zaful
September 15, 2017

The quality of the item was better than I expected for the price, had no problems with the sizing as it fitted perfectly. My item looks just as on the pictures and it was well packaged. It did take a while to arrive, but that was not an issue for me as it does say the estimated time on the website and I needed it shipped to UK so I expected it. Overall, I am satisfied with the service and will purchase again.

Date of experience: September 14, 2017
New York
4 reviews
22 helpful votes
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I ordered 3 bathing suits from Zaful and I am very pleased with all of them. They have a huge variety and great prices. I actually rather order from Zaful then make a trip to Target and pay double for average suits. The quality was impressive considering the cheap prices. I was skeptical but they definitely impressed me. They were also exactly how they appeared in the photos online. One thing I find extremely useful is that the website encourages customers to review and post pictures of the attire while being worn. They usually include height and weight which is beneficial when trying to decide what size I am. I think this is great and creates a sense of community. Seeing as the items come to me internationally, the shipping time was longer than average BUT I am patient and I was well aware of this so this did not bother me and it never took more than 14 days to reach me.

Date of experience: September 14, 2017
New York
1 review
0 helpful votes
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I purchased 10 items from the site for a trip, mostly swimsuits and some dresses. I received my order confirmation promptly but then the waiting began. The first shipment of items did not even leave the warehouse for a week from the date of my order confirmation, I understand international shipping to the US is a long process but just to get the shipment into the mail took a week, and this was a PARTIAL shipment. I received my items another week later. I waited to get a notification that the other items had been sent out but it has now been over a month and still no shipment. I contacted their customer service multiple times and they stated that they changed the delivery method because it was more convenient for them to ship in this way, I paid for expedited shipping and it will be another month before I even get the rest of the items I purchased. No refund for the shipping I paid for either.

Now in terms of quality and sizing, their sized are seriously skewed. Some items are huge and some are TINY. I read reviews of the items and ordered according to what others have said about the sizes, runs large, runs small etc. I am normally a size 4 jeans and when ordering a pair of shorts a size 8 did not even fit, the pair is so tight I can't even pull them up. On the other side, I ordered a medium dress (usually I am a small but reviews said to order up) and it is like a tent on me, it would be an XL in other stores. There is no consistency in their sizes and it is truly hit or miss depending on what you order. The clothing itself is OK quality wise, you have to expect when you pay $15 for a swimsuit that it won't be the highest grade fabrics and construction but they will be fine for one season if you are not extremely active in your swimsuits.

Overall, if you do not have a deadline for receiving your items, if you are OK with waiting for multiple shipments and are not looking for well-constructed items then this site is for you. I will not purchase again, the discounted prices of these clothes are not worth the wait or quality.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Lea,
We apologize for the inconvenience we may have caused to you.

Due to the stock issue, we have to split your order out in two packages.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Your case has been taken cared of by our support team. Could you please refer to your ticket and reply to us?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Australia
1 review
0 helpful votes
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Zaful initially caught my attention because of their swimwear. I was intrigued by the really fashionable styles at such affordable prices. So I placed an order for some bikinis and I was so pleasantly surprised. The quality was great! All of the bikinis were double lined. I was a little unsure about sizing but the measurement guides on their website are quite accurate, but sizing does differ between suits so make sure to use the measurements (I was M in some and L in others). Overall I am so pleased with my purchases and I can't wait for summer to rock my new bikinis.

Date of experience: September 14, 2017
China
1 review
0 helpful votes
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I love it!
September 15, 2017

The page is complete you find everything, order a bikini: the super good quality and the model equal to the photo and the shipment super fast to be the standard, I love to continue shopping via zaful :)

Date of experience: September 13, 2017
California
1 review
0 helpful votes
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Hit or miss
September 15, 2017

I've ordered twice from this website. I first ordered a couple of swimsuits, some jewelry, pants, and shirts. The pants were way too small: I would not order pants from zaful because the sizes can be way too small and only fit the slim asian-type build. The shirts were cute however they're made of a synthetic material which feels kind of weird. The swimsuits and jewelry were super cute though, and worth the money. The second time I ordered 2 swimsuits it was an epic fail. They were not made in a way that would fit an average person at all. So, some things are really cute for great prices and others are complete fails.

Date of experience: September 13, 2017
New York
1 review
0 helpful votes
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Recommend
September 15, 2017

As long as you check the sizing and reviews, this site is great! Everything I got was as described, and quality was good for the price. They have so many items you'll definitely find what you're looking for

Date of experience: September 13, 2017
AE
1 review
0 helpful votes
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Worst customer service
September 16, 2017

They make absolutely no effort in getting back to you via emails or with their direct site when trying to contact them. I paid for a service which I never got. Despite their good products, their customer service are not up to standards. I will never again order from them nor recommend it to anyone.

Date of experience: September 13, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Cara,
We regret for this issue occurred.

According to the feedback from the shipping agency, your package has arrived at the destination, however the delivery is unsuccessful due to the phone number.

We have contacted you about this issue via tickets. However we have not received your reply.

As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

Best Regards
Zaful Customer Service

Malta
1 review
0 helpful votes
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Amazing!
September 15, 2017

They are really helpful these people and the sizes and prices are really great. I will recommend this site for sure!

Date of experience: September 13, 2017
Lithuania
1 review
0 helpful votes
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Love Zaful
September 15, 2017

I have made a lot of orders in Zaful and it has always been a really good experience. There clothes have always been great quality for an affordable price. They always check up on you to make sure you've received your items and if everything turned out well. They offer very modern clothes, prices are very low, customer service is very professional and quick. I do recommend making sure you follow the size guides and read the reviews before selecting your size. Personally - had a great experience and will continue using this site. I would recommend this site to everyone and I will definitely order again.

Date of experience: September 13, 2017
Australia
1 review
0 helpful votes
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I love awful
September 15, 2017

Great quality, prices, and sizes. The sizing chart is true to size with everything I got a perfect size. The quality could be better, however still usable and nice. All products arrived on time which is very good.

Date of experience: September 13, 2017
Mexico
1 review
0 helpful votes
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Love Love Love!
September 13, 2017

Ingrese a esta pagina porque me llamaban mucho la atención los trajes de baño, pero al hacer una cuenta me sorprendí bastante de la variedad de estilos y diseños que existen, todos a la moda, hice un pedido para verificar sobre la calidad de las telas; al llegar me quede enamorada es una verdadera joya. Rápido hice dos o tres pedidos mas, si tardan en llegar pero vale la pena la espera. Hay muchas ofertas y cupones a diario. Las tallas son reales. Es una adiccion esta pagina!

Date of experience: September 12, 2017
Greece
1 review
3 helpful votes
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Still waiting my order
September 15, 2017

Zaful what is going on with my order
It looks more than a month stacked in greek airport? Why there is no progress so long?

Date of experience: September 12, 2017
Charlie F. ZAFUL Rep
over a year old

Dear vicko,
Thank you for being kind enough to tell us about your experience.

Please rest assured, based on the shipping method, the shipping company will update the shipping information a little delay, but the parcel will be on the way to you.

We have tracked the package for you.It has been delivered on September 18.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Poland
2 reviews
0 helpful votes
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I love it
September 13, 2017

I love the shop. The customer services is very good and soo nice. The stuff witch i ordered is so good quality, i adore them!

Date of experience: September 11, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Marta,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Pennsylvania
1 review
1 helpful vote
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Zaful
September 13, 2017

I purchased 4 items from this website. The overall service was good. The products were good. Shipping was timely, in a good way. The only issue I had was the sizing. When I explained this to them they told me to look at the size chart as if I hadn't already done that. I've had my items for a few months now and I still went back and looked at the size chart just to make sure that I wasn't wrong. They just need to do a better job with sizing because not every female has the same body type in general.

Date of experience: September 11, 2017
Serbia
2 reviews
1 helpful vote
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I order about 50$ of stuff from Zaful every month and I am very pleased with it. The products are usually more than I expected and the quality is also really good considering it's pretty cheap. Overall I'm very happy with online shopping on Zaful and would recommend it!

Date of experience: September 11, 2017
Argentina
1 review
0 helpful votes
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Worth it... good price
September 12, 2017

The first time I heard about Zaful was while I was watching a video on YouTube, and it took me two months to decide whether to buy there or not. Finally, I decided to take the risk and I made an order of 4 bikinis... and it really worth it. The quality regarding the price is extraordinary! I'm in love with my new bikinis!
The package took 1.5 week to arrive home and I didn't expect to get my order so fast. In my case I didn't have any problem so I totally recommend Zaful!

Date of experience: September 11, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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