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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I've ordered off sites like this majority of my life ( I love a good deal), & let me tell you when I say that this site is not only one of the cheapest, but the BEST quality I've ever come across too. So much so I've made this my main site where I order majority of my wardrobe. I get so many compliments all they time and they never believe me when I say I just go online! Definitely, refer to the sizing charts and details as they are all accurate. Once you know your measurements you're golden. Customer service is also extremely helpful and respond at a fast pace. You have no worries with this site.
Really liked this swimsuit. Considering the price, it was good quality. I would recommend sizing up in most of their swimsuits, however. Many of them are supposed to be very cheeky so make sure you check the reviews! This one was a little cheeky but not uncomfortably so. I'm 5'10" and 130 lbs and i got a small and it was a little snug. Overall, would recommend!
I've been shopping at Zaful for years now and have tried every product they have to offer from clothes, jewelry, accessories, etc! I've loved every single item I've ever received! Their prices compared to their product quality is very impressive, nor to mention their z point loyalty program to take off huge discounts off of orders! Just follow the easy to read size chart and place an order by atleast $30 for the free shipping, you'll thank me later!
The site is very easy to use, you will quickly find what you need. Prices are very good. Fast order processing time and very fast shipping.
Very good quality clothes. Easy contact with the customer center. Recommendable site!
Initially I was in doubt about the order and the shipment, but I received the notification from the post with one and half week before the ending date of arriving, I have ordered 2 dresses, 1 T-shirt and one pair of earings. I could only say, that I am fully satisfied with everything. The materials, the shape of the cloths, with everything. I could only recommend this site.
What I love about Zaful, is the quality of their product.
It's my first time in Zaful and it exceeds my expectation.
Shipping was fast and items are amazing.
This site is amazing it provides tonnes of good stuffs! They offer a large range of aesthetic clothes you die for on Instagram and you can get theme for such good prices! Plus the quality is very very good better than most of the other Chinese websites like Shein, Romwe, etc.
I really love this website and this is my third order and surely not my last one.
(Sorry for my english I am french!)
Great experience, kind staff. The products are amazing and unique and the prices are low. Great great online store!
I NEVER RECEIVED BY PACKAGE. I ordered 2 bathing suits, which equaled out to $40 (including insurance). On my receipt it says that my order has been delivered. I was home all day it was supposedly delivered and I did not see the postman dropping off my package. When I was notified it was "delivered" I checked my letterbox (+my neighbours just in case) and it was not there; I then checked the outside of my house, still nothing. I therefore assumed that it might have been dropped off to my local post office... nothing.
I have emailed them 5 times explaining my situation and they respond as if they haven't even read my complaint, as the response is suggesting advice that would be cancelled out if they actually took the time to understand my issue.
E.g. I said that I had already checked with my local post office and my neighbours/family if they had my item, both said no - ZAFUL would respond with, "Check with your local post office or your neighbours/family if they have received your package, as it does state it has been delivered. Like, I'm sorry... DID YOU EVEN READ MY COMPLAINT?
I remember requesting for the package having to be signed if I was not at home, in order for it to be safe at my local post office; however, it states the order was not signed. But on my receipt says no invoice needed? All I want is a refund. I don't care about the bathers anymore (even though I was super keen) but they have made this a torturous process. I HIGHLY do NOT recommend this website... it's a deadset scam.
I found out about Zaful from the many great youtube reviews and decided to try the site out myself as the swimsuits were so affordable and had many great varieties. The Items (2 swimsuits and 1 beach throw) arrived after about 8 days from purchase. Everything was so high quality and everything fits well! (make sure to follow the size guides and check the reviews) Would definitely purchase from them again
I ordered an adorable red one piece from Zaful and the color is as expected and fit tightly. I like it a lot and get a lot of compliments. It's made really well! I also ordered a two piece high waisted two piece and it's really cute and unique! The sunglasses I ordered are my favorite pair everything is great quality for an unbeatable price!
I absolutely loved all of the items I have ordered on Zaful so far! I've mainly brought swimsuits and bikinis, which are all amazing quality. This surprised me as the prices are so cheap! Very good quality for the price paid, this will now be my go to site for buying swimwear and hopefully soon clothing as well!
Ordered 3 bathing suits, and so far they have been what i expected. They have fit a bit smaller for me in the bottoms but they have come in at a reasonable time and in good quality! Would recommend for those who are a smaller fit in bathing suits.
I got two bikinis from Zaful. One of the bikinis was backordered, so they notified me immediately and said they would send the first one out ASAP, then the other one would come a bit later. I said OK, and they kept their word. Once they came, the products were both of sturdy quality. They have lasted me the past few months, plus a trip to SE Asia. The shipping took a little while, but they are based in Asia somewhere, so it's understandable (I live in CA).
I've recently begun using Zaful. I love it. From the selection of clothing to the good prices. I find realy cute stuff that I just won't find in stores. In my first order however, the shorts were a little too big. I was aware before hand. Mediums were sugvested for a size 4 and Smalls for a size 2. I'm a size 3. So I chose to go with the mediums instead of too awful small. Otherwise, I realy love zaful. On top of that, they're really good to their customers(: there are ways if getting discounts and earning points and coupons!
I absolutely love zaful. You can't beat their prices. All you need is a little patience, as the items do ship from China. The quality is great. Sizes do run small though.
I was a bit skeptical about shopping here but I am really happy I decided to do so. They were very helpful, every time I had a question they answered me back right away. And the clothes? Look just like the picture and I love the quality. It's affordable, looked exactly like the picture and is so soooo cute.
Every product I bought came in very good condition and in more or less short time!
Everything is beautiful and the costumer center is very good, answer quickly!
I already did some shopping for Zaful and the first time the order did not arrive, when I contacted the after-sales service they were very available and ready to solve my problem, giving me several possible options and I just had to choose the one more suited to my situation. The second time I shopped with zaful ran beautifully and had no problem whatsoever. Very satisfied.
Let me just start by saying that I LOVE Zaful! First of all the prices are so low that it's kind of shocking. Secondly, the products far exceeded my expectations. But the best thing that I believe Zaful has is its customer service. I never really bother to write reviews about businesses but I just had to for Zaful because I think Zaful is sooo under-rated. If someone reading this is planning to buy from Zaful please read ahead. When you open a product you like, scroll down and read the 'Product Description', and the 'Size Chart', because it helps clear all the questions you'd have. It tells you the fabric used, padded or not, underwired or not, the weight of the product, sizes according to measurements, you name it- it's there. And then there are the customer reviews, many wonderful regular people post their pictures and experiences to help the new buyers.
My experience with Zaful has been so pleasant. If you, reading my review, are wondering to buy something from Zaful then please do so and use all the resources they have to help you.
I could go on and on but I think you get the point. Have fun shopping!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Sally,
Thank you for notifying us of your complaint.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We have shipped your order out on August 13. It has been delivered on September 04.
We have contacted you via ticket with our solution, please check it and reply to us.
Best Regards
Zaful Customer Service