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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Arizona
1 review
0 helpful votes
Follow Eliz K.
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I've ordered off sites like this majority of my life ( I love a good deal), & let me tell you when I say that this site is not only one of the cheapest, but the BEST quality I've ever come across too. So much so I've made this my main site where I order majority of my wardrobe. I get so many compliments all they time and they never believe me when I say I just go online! Definitely, refer to the sizing charts and details as they are all accurate. Once you know your measurements you're golden. Customer service is also extremely helpful and respond at a fast pace. You have no worries with this site.

Date of experience: September 18, 2017
Indiana
1 review
0 helpful votes
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Very good for the price.
September 19, 2017

Really liked this swimsuit. Considering the price, it was good quality. I would recommend sizing up in most of their swimsuits, however. Many of them are supposed to be very cheeky so make sure you check the reviews! This one was a little cheeky but not uncomfortably so. I'm 5'10" and 130 lbs and i got a small and it was a little snug. Overall, would recommend!

Date of experience: September 18, 2017
Virginia
1 review
0 helpful votes
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I've been shopping at Zaful for years now and have tried every product they have to offer from clothes, jewelry, accessories, etc! I've loved every single item I've ever received! Their prices compared to their product quality is very impressive, nor to mention their z point loyalty program to take off huge discounts off of orders! Just follow the easy to read size chart and place an order by atleast $30 for the free shipping, you'll thank me later!

Date of experience: September 18, 2017
Poland
1 review
0 helpful votes
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Very good site, i love it!
September 19, 2017

The site is very easy to use, you will quickly find what you need. Prices are very good. Fast order processing time and very fast shipping.
Very good quality clothes. Easy contact with the customer center. Recommendable site!

Date of experience: September 18, 2017
Hungary
2 reviews
0 helpful votes
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'good
January 26, 2019

Initially I was in doubt about the order and the shipment, but I received the notification from the post with one and half week before the ending date of arriving, I have ordered 2 dresses, 1 T-shirt and one pair of earings. I could only say, that I am fully satisfied with everything. The materials, the shape of the cloths, with everything. I could only recommend this site.

Date of experience: September 18, 2017
Philippines
1 review
0 helpful votes
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BEST ONLINE SHOP
September 19, 2017

What I love about Zaful, is the quality of their product.
It's my first time in Zaful and it exceeds my expectation.
Shipping was fast and items are amazing.

Date of experience: September 17, 2017
France
1 review
0 helpful votes
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Amazing!
September 19, 2017

This site is amazing it provides tonnes of good stuffs! They offer a large range of aesthetic clothes you die for on Instagram and you can get theme for such good prices! Plus the quality is very very good better than most of the other Chinese websites like Shein, Romwe, etc.
I really love this website and this is my third order and surely not my last one.
(Sorry for my english I am french!)

Date of experience: September 17, 2017
BA
1 review
0 helpful votes
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I love Zaful
September 19, 2017

Great experience, kind staff. The products are amazing and unique and the prices are low. Great great online store!

Date of experience: September 17, 2017
Australia
1 review
5 helpful votes
Follow Sally N.
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I NEVER RECEIVED BY PACKAGE. I ordered 2 bathing suits, which equaled out to $40 (including insurance). On my receipt it says that my order has been delivered. I was home all day it was supposedly delivered and I did not see the postman dropping off my package. When I was notified it was "delivered" I checked my letterbox (+my neighbours just in case) and it was not there; I then checked the outside of my house, still nothing. I therefore assumed that it might have been dropped off to my local post office... nothing.
I have emailed them 5 times explaining my situation and they respond as if they haven't even read my complaint, as the response is suggesting advice that would be cancelled out if they actually took the time to understand my issue.
E.g. I said that I had already checked with my local post office and my neighbours/family if they had my item, both said no - ZAFUL would respond with, "Check with your local post office or your neighbours/family if they have received your package, as it does state it has been delivered. Like, I'm sorry... DID YOU EVEN READ MY COMPLAINT?
I remember requesting for the package having to be signed if I was not at home, in order for it to be safe at my local post office; however, it states the order was not signed. But on my receipt says no invoice needed? All I want is a refund. I don't care about the bathers anymore (even though I was super keen) but they have made this a torturous process. I HIGHLY do NOT recommend this website... it's a deadset scam.

Date of experience: September 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Sally,
Thank you for notifying us of your complaint.

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

We have shipped your order out on August 13. It has been delivered on September 04.

We have contacted you via ticket with our solution, please check it and reply to us.

Best Regards
Zaful Customer Service

Singapore
1 review
0 helpful votes
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Wonderful experience
September 19, 2017

I found out about Zaful from the many great youtube reviews and decided to try the site out myself as the swimsuits were so affordable and had many great varieties. The Items (2 swimsuits and 1 beach throw) arrived after about 8 days from purchase. Everything was so high quality and everything fits well! (make sure to follow the size guides and check the reviews) Would definitely purchase from them again

Date of experience: September 16, 2017
Texas
1 review
0 helpful votes
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Zaful is amazing
February 18, 2021

I ordered an adorable red one piece from Zaful and the color is as expected and fit tightly. I like it a lot and get a lot of compliments. It's made really well! I also ordered a two piece high waisted two piece and it's really cute and unique! The sunglasses I ordered are my favorite pair everything is great quality for an unbeatable price!

Date of experience: September 16, 2017
New Zealand
1 review
0 helpful votes
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Zaful
September 18, 2017

I absolutely loved all of the items I have ordered on Zaful so far! I've mainly brought swimsuits and bikinis, which are all amazing quality. This surprised me as the prices are so cheap! Very good quality for the price paid, this will now be my go to site for buying swimwear and hopefully soon clothing as well!

Date of experience: September 16, 2017
Canada
1 review
0 helpful votes
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Good
November 6, 2023

Ordered 3 bathing suits, and so far they have been what i expected. They have fit a bit smaller for me in the bottoms but they have come in at a reasonable time and in good quality! Would recommend for those who are a smaller fit in bathing suits.

Date of experience: September 16, 2017
California
1 review
0 helpful votes
Follow Jade K.
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I got two bikinis from Zaful. One of the bikinis was backordered, so they notified me immediately and said they would send the first one out ASAP, then the other one would come a bit later. I said OK, and they kept their word. Once they came, the products were both of sturdy quality. They have lasted me the past few months, plus a trip to SE Asia. The shipping took a little while, but they are based in Asia somewhere, so it's understandable (I live in CA).

Date of experience: September 16, 2017
North Carolina
1 review
0 helpful votes
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I've recently begun using Zaful. I love it. From the selection of clothing to the good prices. I find realy cute stuff that I just won't find in stores. In my first order however, the shorts were a little too big. I was aware before hand. Mediums were sugvested for a size 4 and Smalls for a size 2. I'm a size 3. So I chose to go with the mediums instead of too awful small. Otherwise, I realy love zaful. On top of that, they're really good to their customers(: there are ways if getting discounts and earning points and coupons!

Date of experience: September 16, 2017
Florida
1 review
0 helpful votes
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ZAFUL IS MY GO TO!
September 18, 2017

I absolutely love zaful. You can't beat their prices. All you need is a little patience, as the items do ship from China. The quality is great. Sizes do run small though.

Date of experience: September 15, 2017
Canada
1 review
0 helpful votes
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Amazing
September 18, 2017

I was a bit skeptical about shopping here but I am really happy I decided to do so. They were very helpful, every time I had a question they answered me back right away. And the clothes? Look just like the picture and I love the quality. It's affordable, looked exactly like the picture and is so soooo cute.

Date of experience: September 15, 2017
Italy
1 review
0 helpful votes
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Amazing
September 18, 2017

Every product I bought came in very good condition and in more or less short time!
Everything is beautiful and the costumer center is very good, answer quickly!

Date of experience: September 15, 2017
Portugal
1 review
0 helpful votes
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I already did some shopping for Zaful and the first time the order did not arrive, when I contacted the after-sales service they were very available and ready to solve my problem, giving me several possible options and I just had to choose the one more suited to my situation. The second time I shopped with zaful ran beautifully and had no problem whatsoever. Very satisfied.

Date of experience: September 15, 2017
Canada
1 review
0 helpful votes
Follow Angel K.
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Let me just start by saying that I LOVE Zaful! First of all the prices are so low that it's kind of shocking. Secondly, the products far exceeded my expectations. But the best thing that I believe Zaful has is its customer service. I never really bother to write reviews about businesses but I just had to for Zaful because I think Zaful is sooo under-rated. If someone reading this is planning to buy from Zaful please read ahead. When you open a product you like, scroll down and read the 'Product Description', and the 'Size Chart', because it helps clear all the questions you'd have. It tells you the fabric used, padded or not, underwired or not, the weight of the product, sizes according to measurements, you name it- it's there. And then there are the customer reviews, many wonderful regular people post their pictures and experiences to help the new buyers.
My experience with Zaful has been so pleasant. If you, reading my review, are wondering to buy something from Zaful then please do so and use all the resources they have to help you.
I could go on and on but I think you get the point. Have fun shopping!

Date of experience: September 15, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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