Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Liliana B.
Unfollow Liliana B.
Share Review
Report Review

Love it!
October 11, 2017

Always a good buy! Everything I get is exactly like the pictures, just size up every time. Other than that everything is amazing!

Date of experience: October 10, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Liliana,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Portugal
1 review
0 helpful votes
Follow Daniela M.
Unfollow Daniela M.
Share Review
Report Review

Best online store ever!
October 11, 2017

I love everything about Zaful. The prices are amazing and the quality of the clothes, accessories, etc are really perfect. One thing that I love about Zaful is that it's really easy to do the purchase, such as the payment. Their products totally worth the wait. And their staff are really kind and respond to our questions very quickly. I've ordered two swimsuits and two sunglasses and I really recommend this online store.

Date of experience: October 10, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Daniela,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Florida
1 review
0 helpful votes
Follow Niki b.
Unfollow Niki b.
Share Review
Report Review

I ordered two swimsuits and they were great quality. They was awesome I would recommend this to everyone and I mean everyone! The fit is perfect and has great color match to the picture on the website. My friends love my swimsuits and I have recommended the website so they can purchase themselves. One friend of mine has purchased and LIVES FOR THEM! We love our zaful suits and cant wait to try more!

Date of experience: October 10, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Niki,

Thank you for your trust and support.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Malta
1 review
0 helpful votes
Follow Diandra B.
Unfollow Diandra B.
Share Review
Report Review

Latest order
October 11, 2017

I ordered a loose dress and cardigan recently from zaful.com. The cardigan is super soft and very cosy and really love it. The dress was a bit of a disappointment. It fits well from the shoulders but is huge from beneath the armpits downwards. After the first washing it did shrink a bit but it is still huge to wear alone. Paired with the cardigan it looks lovely but if it's a bit warm I cannot remove the cardigan and I look like I'm wearing a sack of potatoes. The material of the dress is thick and keeps you warm, ideal for the cold wintery months. It is a real pity that there is a flaw in the fit. Considering the price of the dress and cardi, I am still satisfied as they were really a good bargain.

Date of experience: October 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Diandra,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

New Jersey
1 review
0 helpful votes
Follow Kayla W.
Unfollow Kayla W.
Share Review
Report Review

Worth the wait
October 10, 2017

What you get for the price you pay is definitely worth it. The wait isn't extremely long. I think I waited 2 weeks for my order, the only thing I would say is go up a size because the clothes run a little small

Date of experience: October 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Kayla,

Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.

Zaful Customer Support

Chile
1 review
0 helpful votes
Follow Javiera S.
Unfollow Javiera S.
Share Review
Report Review

Really good experience
October 11, 2017

I'm from Chile and I usually buy through internet, Zaful for me is one of the best online stores, the clothing selection is beautiful, super trendy an pretty, the price is really low if you compare them to the quality, I bought some sport clothes and the are super fluttering, comfortable and cute. I'm gonna buy here for sure in the future.

Date of experience: October 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Javiera,

Thank you for your kind review.

Be sure to come back at Zaful soon for all our latest offers.

Thank you.
Best regards,
Zaful Customer Support

New Hampshire
1 review
0 helpful votes
Follow Rachel P.
Unfollow Rachel P.
Share Review
Report Review

Bikinis and accessories!
October 10, 2017

I got a bikini, sunglasses and a necklace from Zaful. I love the bikini I got! It's so flattering and it's laser cut which was so cool. The sunglasses I got are cute too just a little too small for my face, but still they're really cute. The necklace is also really cute and dainty. Great website. Never had a problem with any of my orders!

Date of experience: October 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Rachel,
We are happy to know you love our items.
If any issues, please contact us so that we can resolve the issue for you.
Best regards,
Zaful Customer Support

Italy
1 review
0 helpful votes
Follow Silvia S.
Unfollow Silvia S.
Share Review
Report Review

Great
October 11, 2017

I previously ordered two bathing suits from this company. Very good quality for the price!
Nickname: 274du63k

Date of experience: October 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Silvia,
We would like to thank you for taking time to write the review.

It is our great honour to hear you are in love with our items.

Thank you for your support.

Zaful Customer Support

Uruguay
1 review
0 helpful votes
Follow Grace O.
Unfollow Grace O.
Share Review
Report Review

Mi experiencia en zaful
October 10, 2017

Zaful es mi primer experiencia comprando en sitios web, la ropa que venden y los accesorios me gustan mucho, y su calidad es muy buena a buen precio. Mi único inconveniente es que mi orden me la enviaron en 2 paquetes, el segundo aun no me lo han enviado, de todas formas en atención al cliente están en contacto conmigo en todo momento y tratan de solucionar ese inconveniente. Espero les sirva mi review!

Date of experience: October 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Customer,

Thank you for your sharing.

It is our great honour to hear that you love the items.

Many thanks,

Zaful Customer Support

Washington
1 review
0 helpful votes
Follow Costanza F.
Unfollow Costanza F.
Share Review
Report Review

Bathing suit looked good
October 10, 2017

I ordered a green triangle bathing suit. Sadly it was way smaller than mediums usually run, but the quality was good and it looked like advertised. Prices are great for the product.
I ordered at the beginning of June and by the end of june I had received my item.

Would order from Zaful again.

Date of experience: October 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Costanza,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Florida
1 review
0 helpful votes
Follow Amaris M.
Unfollow Amaris M.
Share Review
Report Review

Great!
October 10, 2017

I recently bought the palm tree bikini on this website. I was definitely scared at first because it was a new site and I was worried it would be a scam but to my surprise I was very satisfied with my product. I expected a little more quality but for the price it is really good! The bathing suit I bought from here is still wearable and cute so it definitely lasts!

Date of experience: October 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Amaris,
We are happy to know you are satisfied with our items.
If any issues, please contact us so that we can resolve the issue for you.
Best regards,
Zaful Customer Support

New Zealand
1 review
0 helpful votes
Follow Laura-Marie C.
Unfollow Laura-Marie C.
Share Review
Report Review

Could not be happier!
October 10, 2017

I had heard about this website for a while but hadn't purchased anything until I saw Tammy Hembrow's bikini haul videos. I've purchased a few bikinis and I'm super happy with the quality for the price you pay, also the shipping is fast and Customer Service are really helpful

Date of experience: October 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Laura,

Thank you for your sharing.

It is our great honour to hear that you love the items.

Thank you for your support.

Zaful Customer Support

Australia
1 review
0 helpful votes
Follow Taylah P.
Unfollow Taylah P.
Share Review
Report Review

Easy as 1, 2, 3
October 10, 2017

I am really happy with the customer service, delivery times and cost (lack thereof) and the quality of the product.
I bought two dresses, and they both were great quality. The sizing is a little different that in Australia, but I just got my measuring tape out to make sure I bought the correct size for myself.
The delivery was pretty quick considering it had to come to Australia, and I was really happy when delivery was free of charge.
I thought I had made a mistake on my order regarding my address, and within one day of writing to the customer service team, I received a response confirming my address and that my parcel was on its way.
I am really happy with Zaful, and have already bought more items from their store.

Date of experience: October 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Taylah,

Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.

Zaful Customer Support

New Zealand
1 review
0 helpful votes
Follow Victoria V.
Unfollow Victoria V.
Share Review
Report Review

It was my first time ordering from Zaful, I had heard about it from so many people but never got around to ordering from them. I ordered 5 swimsuits and they turned out to be incredible quality! They looked exactly like the images and the fabric is so soft, making them really comfortable! The shipping took about a week and a half, which may seem long compared to other online websites, but this company sells products at such good discounted prices that they must be so busy with orders.

Date of experience: October 9, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Victoria,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Florida
1 review
0 helpful votes
Follow Siril L.
Unfollow Siril L.
Share Review
Report Review

Amazing!
October 10, 2017

First time ordering, and I couldnt be happier. Been wanting to order for a long time and I definitely will do it again soon. Got my first bathing suit 2 weeks after order placed and it fits perfectly! Still waiting for the rest, but hurricane Irma may have slowed them down. Good quality for reasonable price. I would recommend 10/10 to anyone, great deals for everyone.
-Sisi, 10/09-17

Date of experience: October 8, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Siril,
Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

Colorado
1 review
0 helpful votes
Follow Kelly H.
Unfollow Kelly H.
Share Review
Report Review

Great!
October 9, 2017

When I first found this website, I was super skeptical of buying anything. The cost is cheap but the clothes are very good quality. It's like a hidden gem with some items. It's nice they have reviews for people to post, it's helped me a lot with how to size since the sizing can be a little confusing. The customer service is also amazing, they reply super quickly and they are super nice! I would recommend it.

Date of experience: October 8, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Kelly,

Thank you for your nice review.

We appreciate your feedback and try our best to offer the best service possible.

Thank you.

Zaful Customer Support

Illinois
1 review
0 helpful votes
Follow Elicia W.
Unfollow Elicia W.
Share Review
Report Review

Zaful
October 9, 2017

Zaful has very affordable and trendy clothes. They have many options and their customer service is some of the best i've ever gotten. Very fast in responding and very helpful.

Date of experience: October 8, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Customer,
Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

MD
1 review
0 helpful votes
Follow Alex B.
Unfollow Alex B.
Share Review
Report Review

Zaful was the first online store i tried, and it worked very well for me (qj814e55). I received my order within 10 days after ordering it on 29 of August (this is what made me keep shopping with them) and the best part: i was pleasantly surprised to receive some elegant items made out of good-quality fabric. I was afraid that the colour would differ too much from the photo or its texture will be poor - nothing from this happened. When it comes to size, i had the same worries, but all the measurements displayed on the site are correct and the selected cloathes fit me well... It's really good as described, so far no issues.!

Date of experience: October 8, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Alex,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Marina C.
Argentina
1 review
0 helpful votes
Follow Marina C.
Unfollow Marina C.
Share Review
Report Review

I'm from Argentina and I bought bikinis for the first time and then I've never stop buying in Zaful. All i've purchased had arrive in a month and the support Zaful people are very kind and response very quickly. In my opinion, they are the best in the world.

Date of experience: October 8, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Marina,

Thank you for your valued review.

We appreciate that you took the time to write a review.

Thank you.

Zaful Customer Support

Florida
1 review
0 helpful votes
Follow Erica R.
Unfollow Erica R.
Share Review
Report Review

Pretty good website
October 9, 2017

I was a bit skeptical when ordering from Zaful because of how low their prices were. After ordering I would more than likely would recommend this website to someone. Although I had quite a few problems with my bathing suits, probably because of my body type, the Zaful team was always willing to help resolve my problem and ensure I was satisfied. I probably would not buy another bathing suit unless I REALLY liked it because of how much I had to go through with trying to find the correct size (one didn't fit regardless of size). I also had one bathing suit that after being washed was torn. I'm not sure if it was due to the fabric used or a washer/dryer malfunction. However, Zaful addressed every problem and found a solution to compensate for it. I did not lose anything besides time when dealing with this company which is why I wouldnt turn anyone away from it unless they needed the bathing suit for an event soon to the order date.

Date of experience: October 8, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Erica,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos